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February 26, 2015 at 12:53 pm in reply to: Anyone stuck on "Your refund is still being processed" #4109032danielle
@Giovanni
Hey I used this number yesterday 8008290582…ext 652 and was able to speak to a very nice live rep after a 7 minute hold. Try and see if it works for you.
HeatherI filed and was accepted Jan 27, 2015 – As of February 26, 2015 still processing – I called the 800-829-1040, then press prompts in this order…12241 – But they told me due to my topic request – Where’s my Refund??? There was an extremely high call volume and then the system hung up on me!
HeatherI filed and was accepted Jan 27, 2014 – As of February 26, 2015 still processing – I called the 800-829-1040, then press prompts in this order…12241 – But they told me due to my topic request – Where’s my Refund??? There was an extremely high call volume and then the system hung up on me!
KristenHi again Bart! I appreciate you taking the time to answer questions! I have written before and I have another question for you today :) I filed Jan. 29 and was accepted the same day and then about 2 weeks later lost my bars but my refund amount was still there and no tax topic even though when I had my first bar it showed tax topic 152. Now today when I check WMR my refund amount is gone and I am showing tax topic 152. Still nothing when I check my tax transcripts. Could this mean they have finally gotten to my return? They said that I was in the error department when I have called the last 3 times but no letters have been sent out and they are just waiting to get to me! Thank you!
Wesley JudeI filed 2/21 around 1 pm and as of right now its still processing, tried to order my transcripts yesterday and it said my information didnt match my most recent tax return, so I’m guessing maybe that means its processing, because I know 100 percent it matched.
February 26, 2015 at 12:36 pm in reply to: Delayed Refunds THIS IS FOR US!! Welcome to the 1121 of 2015 #4109027MarisThis is so crazy for us 2\19s they say 60 days is April 27th that’s a long ass time wow that’s so wrong they shouldn’t say refund approved and refund sent if we were gonna be waitin on this!!!!!
okieUpdate…. Got my check in the mail today…. Date on check was the 2/23. Date treasury said it was mailed out was 2/23. Filed 1/11 accpted 1/12 Injured spouse received 1/20. Trans updated on 1/30 2/6 and 2/13. Goodluck all. Donating soon as i get this money in the bank.
okieUpdate…. Got my check in the mail today…. Date on check was the 2/23. Date treasury said it was mailed out was 2/23. Filed 1/11 accpted 1/12 Injured spouse received 1/20. Trans updated on 1/30 2/6 and 2/13. Goodluck all. Donating soon as i get this money in the bank.
MParkerThanks BartD. I’m hopeful now……the IRS is something serious. I’m praying that I have an update soon on those codes 570 and 971. Thanks again for your time
jimmy not my name lolI filed on 2/13 and accepted the same day. My bars disappeared on 2/20 as well as my tax (152). I have yet to receive any update from WMR, but i have was able to log in to see my transcripts (haven’t been able to for a week now) today. It shows nothing but my Wage & Income Transcript and Account Transcript but those still say i haven’t filed. The other transcripts (Record of Account Transcript and Return Transcript) still say N/A. I’m taking this as a good sign that i am able to see this as much now, but only time will tell ultimately.
February 26, 2015 at 11:45 am in reply to: Anyone stuck on "Your refund is still being processed" #4109022AnonymousI filed on 01/25/15 and today is 02/26/15… still on “Your refund is still being processed”.. Impossible to speak to any live rep calling their contact number, I’m going over to the local tax office today to look further into it. I was given this number to contact (800) 304 – 3107 US Treasury, because you could use the automated system to see if someone else might of filed fraudulantly , but to no avail. Why am I being put in this position? I worked all year with 2 dependents, I think I should at least get a live person to tell me what the hold up is. My patience has no end, but my 1 yr old daughter does get hungry…
wally yes they prolly revied your return and found nothing so there was no reason to send u a letter so now your prolly back in processing
lisa yeah that’s why you are in errors department… cause they are going to remove the direct deposit… then covert it to check,,, you are going to be about another 2-3 weeks out… unless they let it slide seeing you are related and that’s what they are verifying
memphismom yes very normal u should feel good cause a lot of times wmr never even updates so your a def processing and wont have any more issues.. just hang in there
Jordan 1095a is a big issue this year and yes they may want you to send them a copy but if not they are correcting it.. errors only has 21 days so u have to be soon
mparker the HCAis what is delaying a lot of returns you have to wait if its been 5 weeks you have 2 weeks max before a ddd you just need to be patient… gotta love the irs
@ckamhouse: I don’t have any idea what the bars missing means, but I do know that this years taxes went by a lot faster, Last year I filed on 1/30 and got my refund 2/12 this year I filed 2/21 and got a ddd of 3/2 not even a week and a half later, were as last year it took damn near 2 weeks (although it felt like forever). so this year is moving pretty fast.
MelissaMI just wanted to give a quick update and a little hope to those still waiting after sending in missing forms 1095-a / 8962. I faxed in the requested forms on 2/10, was able to see transcripts on 2/24 and WMR updated 2/25 with DDD of 2/27/15. Just checked SBBT (I filed through Turbotax) and they show that they received my refund from the IRS, so I am just waiting for it to be posted to my bank account. It looks like it is taking 3 weeks from the time they receive the missing forms for them to process your return and release your refund.
As soon as your transcripts update and you see the 846 code, you should get a DDD within 24 hours and your refund 5-7 days later. I know every case is probably different but I wanted to share my experience because I had all but lost hope that I would see my refund before April. Keep checking for your transcripts…they update throughout the day. I had a horrible experience this year, and will not be filing on opening day again. Good luck everyone!!February 26, 2015 at 10:54 am in reply to: Delayed Refunds THIS IS FOR US!! Welcome to the 1121 of 2015 #4109018monicewhiteIts a load of crap the rep initially says oh it looks like to me u just have to send in w2 statements or something I’m like ok I’ll send that he goes ahead and open the letter sent to me it says identity theft and to do nothing I was like so should I go ahead and I’d verify to get the process started he’s like no let them satisfy themselves wtf? I need satisfaction too I wish they would stop these lies they have no issue taking my taxes don’t have an issue giving them back.
ckamhouseI remember last year I was on a 2 week cycle. Meaning it took me a week longer to get my DD date. I was told that maybe my account had been flagged because of identiy theift. Not sure thats true or not. But I don’t have any bars today.. and I can’t remember what that means?!
MiaCalSo all I would love to know is….. Can we finally get our money out????? Anyone in Arizona??
Well I got my DDD of 3/2/15 so that is good. I think that this year has gone a lot fast than it did last year. I file this past weekend on 2/21/15 and I am getting it not even a week in a half later so that is sweet.
WallyBart:
Thk u for replying. I called this morning and spoke to someone after 40 min on hold. The rep told me my tax return is “been reviewed”. But also mention that since I have no codes on my WMR site, and I haven’t received a letter, I should b ok, even though she didn’t answer a time frame. Thoughts on what now? ThanksCrystalMy 570 code had a date of feb 23 next to it and it came off on feb 13 with and updated 846 refund issued that same day as well. My check was mailed monday the 23rd.
CrystalI got a letter in the mail the same day WMR said my check had been sent. But my letter was a cp53 not 4464.
aimjayStill Nothing from me….Accepted 2/19. Bummer…. Well last year It took 12 business days so I am hoping to be no later than next friday 3/6. I think I remember it didn’t update till the monday before so trying to be patient…Really need that money…3 kiddos and Husband lost job and we are clinging on the edge…..Trying to keep positive
AnonymousHi Bart and thank you so much for your help. Here is my situation, i failed to read the new tax laws for this year, so i mistakenly tried to get more than 3 direct deposits put into one single bank account. I do all the kids taxes, and girlfriends, etc. so i take their small fee amount and deposit it into my account and the remainder goes into their accounts. The first 3 returns I did went fine and all the deposits were there when expected. However My return which is the fourth return and my sons which is the 5th is hung up. We were accepted on the 31st of Jan, had 1 bar for about 2 weeks with tax topic 152, now for another 10 days or so, the bar disappeared as well as tax topic, but the amount is still there and it says still processing. I called the IRS, the less than helpful lady said it’s in the error dept and that was all she knew. I have received nothing at all in the mail and transcripts are N/A. As I understand it, any subsequent refunds will be automatically converted to paper checks and mailed. Any ideas what is going on? What’s so complicated about converting it and sending it? Thanks for any insight you can give me.
CkamhouseI filed and was accepted on 2/21. My bars are missing today and says still processing. Does anyone know what this means?
Good morning Bart and thanx for all your help thus far!
Recap and update with question.Jan 30 Filed
Jan 30 Accepted
Feb 6 Gilbert lost bars
Feb 16 I lost bars and tax topic 152
Feb 18 Tax advocate sent notification to IRS to go ahead and process that it was indeed me and my husband who submitted the tax return.
Feb 20 Able to order account transcript (return transcript N/A)
Feb 23 called IPSU since we could not access transcripts online. Rep asked identity questions, confirmed ID theft said return was accepted 2/2 and got put in IPSU on 2/5 (This actually sounds accurate since 2/6 we lost bars).
Feb 26 WMR changed to your tax return has has been received and is processed like it did when we first submitted the tax return. It has dropped the “A refund date will be provided when available”.
My question is: Is this normal and do you think it is FINALLY being processed? My return still says N/A. If it is being processed why is it taking so long if the account return is showing up (can’t view it, can only order it). Do you think it is being processed by a computer or a person?
Thank you :)
AnonymousDid anyone get a update
I am in the same boat, I’m in Kansas I filed on the 2nd of February and still no State refund. I called a week in a half ago only to find out that my return got pulled and its in another department, so I called the number that was given and had to leave a message, so I called again a few days later and left another message, ridiculous at this point. I found out that my return was pulled for manual review. I spoke to an actual person on Tuesday and she stated that it was finally approve and I should receive it in 3 to 7 business days. We shall see.
LizEverything working in Arizona. Chase bank opens at 8:30. I’m withdrawing everything…. Never again will I be in this position….
AnonymousI filed and was accepted 2/13 so it’s not exactly a 2/21, but I just got my DDD last night for 3/2….I really am praying I get it on 2/27 though!!!
MindiPart of my refund was applied to past tax debt. For the past week I have a 971 code with the date to the side of March 2 2015 and …my cycle code was 20150605…..anyone help…called the IRS and basically told me to wait until then because that is The end of the 21 day cycle
Ashley ParksFiled 2/21
2/26 refund accepted
DDD OF 3/2/2015February 26, 2015 at 6:37 am in reply to: Unable to retrieve info from sbtpg.com OR irs.gov..What is going ON?!? #4108999RachaelHi and thank you so much for replying. I was actually able to log in to the sbtpg site and my account info says my refund is/was paid today. My bank never puts a hold on deposits and the refund is not showing up yet so I’m going to give them a call when they open. Thanks again for the helpful reply & I’ll update soon!
cuznredExactly, Hal! How is that even possible?? Is this a TT hitch? Are people who filed from other places having a delay?
brandyI filed on February 23rd and was accepted the same day. I was able to pull up my transcripts today & I have a cycle of 20150804. Hopefully I’ll receive my refund no later than next Wednesday!
TicTocStill waiting.
Filed 2/7
absolutely no progress. One bar, topic 152joshIs anyone else out there still waiting? I’ve been watching this post for a while and it seems dead. I haven’t heard anything. No letters. My 1095 was correct according to the health care website. I’m at a standstill :-/
Praying4myrefund@Cynthia
Thanks for answering:)
Wishing Id get the check before that date would be nice. Who knows… it can happen right? Trying to stay positive here lolb thorntonSame message here. Processed but not approved. Has said this since 1/29!!!! Grrrr
February 26, 2015 at 2:20 am in reply to: Unable to retrieve info from sbtpg.com OR irs.gov..What is going ON?!? #4108991Anonymous@Rachael –
I am so sorry to hear of the troubles you are having!! It couldn’t come at a worse time, this I know!! My experience has nothing to do with sbbt, but I do know that when ordering transcripts it will often tell me the same thing while trying to ever my correct username and/or password for the account I created and have used. I believe it’s just a system error or something on the irs’ end, especially if you are completely sure that the information you’re entering is 100% accurate. As far as being able to speak with someone at the IRS, I couldn’t get through either when using the regular number, but I could with one I found online! 1-800-829-0582 and use ext 652 when it asks for the extension you were given.
I am sorry I can’t be of more help to you, but I do hope that this helps you some!! I wish you all the best, and will be praying for you! Please update when you find more information :)
MikeAlso in California, mail 2/17 still no check. Check back when you get yours please.
reeHey anything ever get there money off hold?
ShellynellyFiled 2/19 W2 and a 1099-Misc Nothing yet.. still on accepted bar and cannot see my transcript! Waiting game :/
sheriwent to the store around 1:00 p.m 2-25-15 and everything was fine. Then went to by something else and my card was declined. Not just once but 4 other times. I am beyond pissed right not it’s not even funny I have a child to take care of….. when will this be fixed so I can have my money
Donna LangleyOmg?? I was wondering why my card declined!! Wth?? Hope they resolve this quick! It freaked me out
MaureenGot my refund direct deposited this morning . Filed 2/15/15. Yay !
Wesley JudeI filed 2/21 and still processing, is this normal or is it a bad thing?
Nicole croganWhy is my card not working… I cannot withdraw my cash or use it for purchases….
trisha07@travanti: so should I call everyday..lol…or just wait to see if maybe just maybe I can get into my transcripts and get some kind of good news…
LaurenThe phone number on back of card is working but the card is still being declined just tried it. I did speak to a live person on the phone and they said that the I T people are working on it they have fixed the phones but not the money which is my problem get all of our money back on our cards NOW!!!!
Travanti@trisha07. Yes I called even after they told me about the review because I felt like they were giving me the runaround. I was told that it’s considered under review because the return had to go to the error processing department due to missed forms and that causes the review. They will then review the form to make sure the information matches up. I know they will give the generic 4-6 or 6-8 week answer but it only took three from the time they received my faxed info. I didnt receive a second letter just the initial missing paperwork letter.
marion wheelockHello from Alaska …same problem here !! took money out this AM then 2 hours later (10AM AK TIME) at my sons doctors appointment my card was declined!!! it is now 6:15 and my card is still not working!!! this is bullshit nobody can help. nobody will answer the phone. i too will be taking my $6,000.00 as soon as i can. And Jackson Hewitt has lost another customer…thanks for the post, i was going crazy thinking crazy thoughts .
Cesarits workin now
LizI called 3tv news to see if they knew anything waiting for a call back. I’m sure they’ll get a answer.
halI find it so strange that only 33% of 2/4 filers on TT have gotten their refund. Just picked a bad day to file or what!!!? So lame.
CynthiaMine says mailed 2/23 on Wmr
Treasury confirmed it was mailed yesterday 2/23.
Hoping to get it tomorow.I’m in California. What are your Guys’ location?
CynthiaPraying4myrefund
If WMR says your check mail by date is 3/2, they will mail it out on that day. On 3/3 Wmr will update to your checK was mailed 3/2. So you will get it by Friday 3/6
Mine said 2/23 and it was mailed out yesterday.
CynthiaLucero
Treasury – 1800-826-9434
Choose option 1 then option 1
Even if they receive it back, they can’t issue it again until it goes back to the IRS first and approve a paper check.
Good luck :)
sableThey told me at the Jackson Hewitt of V ice that thevprob I emailed was being worked on but in the meantime where is my money. I have never had this problem wit an h debit card I’ve had and it’s very fishy. You can’t even get a live person on the phone wtf!!! I’m done with Jackson Hewitt for life and when the his card issue is resolved I’m done with it immediately!!!
jwSame ahit except when I call the only stupid number they have it dont do shit but every once in a while it says all circuts are busy try again later I never had this problem with account now at least they let you lnow ahead of time when their up dating the system I need gas to get home and back to work
Domis anybodys card working yet???? doe anyone know when it will work ? this is BS!!!!!
CoreyLI have well over a few thousand on my jh preferred card. It locks up today and my tax guy couldn’t even get their customer service reps on the phone. This is absolutely rediculous. How dare a bank do this to other people’s money.
Dnt make any senceWtf is really goin on I have to feed my kids an pay bills an dnt have ANY cash an my card is declining everywhere this is really sum bs I dnt even kn the next step to take I’ve tried everything this is ridiculous this card hold all of my funds
LaurenI’m am so upset I had taken my daughter to hospital today which is an hour away. On the way home tried to use card to put gas in vehicle and it was declined to cashier said it was saying bank not known. I called Jackson Hewitt and they said well its not our responsibility !! They then gave me another number to call since the number on card is not working you call this number and get NO WHERE they just say sorry but you have to take it up with JH preferred… Well I would do thy if I could get them on the phone!!! All I keep getting is it will be fixed in a couple of hours which should be by 10pm. What they don’t understand is that this isn’t there money it is my money and I don’t appreciate them screwing with it I am severely upset!!!!
AnonymousI filed feb 3 and was accepted the same day. Filed with turbo tax. Bars disappeared this past Saturday and now it says it is processing and a refund date will be provided when available. No tax topic anymore. Called yesterday and was told there was a systematic error on the return and it has been the errors dept for 14 days. Today is the 15th day. No letter has been sent out. I don’t think I messed up anything on my part of the return. I got an email from the healthcare marketplace saying that my 1095-a form was incorrect, that was two days ago. What do you think is going on. I read that people who have already filed with the wrong 1095 form is going to be fine and won’t have to amend anything. They said that they are trying to work on it themselves? Ugh.
MParkerHello Bart D.,
I filed on 01/21/2015 I have had code 570 for about 3 weeks now and code 971 for about two weeks now. I have called three times and all they can tell me is that I’m under review and a CP05 letter has been sent and at the moment no action is required of me. I also went through marketplace last year with my insurance. It has been 5 weeks and nothing has changed on my transcript. It has a cycle code of 20150502 as of 02/23/2015 and the date by 570 code is 02/23/2015 and 971 code is 03/02/2015….. could the ACA be delaying my refund?? I just can’t imagine my return has been processing for 5 weeks and no movement at all. ADVICE NEEDED!!!!! THANKSFebruary 25, 2015 at 9:00 pm in reply to: Wage & Income Transcript: No record of return filed. #4108960MidWestMigosMine is reading the same thing. I had to submit the healthcare tax form last week. Still waiting for my refund.
nancyHi from dallas tx same shit here used it in the am went to withdraw This afternoon locked three different places nobody will answer the damn phones if they do all they say is we’re working on it what do we do its our money
DaniellePissed I decided to use this card for direct deposit which came on my card this morning, go to the atm just to get declined. The number is “not in service” when I call… Wtf
AnonymousI filed 1/29. My wife had a default student loan, however it was in the process of being consolidated (and is consolidated now and no longer in default). I had planned on filing the IS form and went thru the process on TurboTax. TurboTax told me the form wouldnt be ready for efile until 2/2 or something like that (first week of Feb). So I looked into it a bit. I found out they were not planning on offsetting and the consolidation was almost done. I went back and removed all the information in the IS form and e-filed. It never said anything else about the IS form (not that it wasn’t ready or that I was even filing it). However, after 21 days of waiting, I called the IRS and the lady I talked to said it HAD been filed. Whaaaaat? I asked her if I could have it removed. She research a bit and said no, but she but a note on my account that I didn’t mean to file the form and when it is assigned to someone they can release my refund. She also said to check back in a week.
Has anyone else been through anything like this? How long does it take to be assigned to someone? Is there really no way to remove a form that wasn’t supposed to be filed?
very frustrating…
CesarSame thing here I’m tryin to take out money or call customer service and I can’t even get a hold of the automated system what kind of customer service is this. Horrible! This is gonna cause JH to loose a lot of customers including me.
pissedI AM SO PISSED I AM HAVING THE SAME PROBLEM SINCE THIS MORNING AND APPARENTLY THEY ARE HAVING TECHNICAL DIFFICULTIES AND I TOO WILL BE TAKING MY MONEY OUT AS SOON AS I CAN
RicharcAlso problem with website as well, date feb 25 2015 time 8:35 pm est, card says declined when trying to use and at atm it says technical difficulty, please anyone else keep the rest of us informed if your card starts working. Thanks
Anonymousby everything i’ve found about the topic….it’ll take 10-12 weeks to get your federal refund. Apparently some ppl have gotten theirs sooner, but that is rare. Expect a 10-12 week delivery and just hope for a nice surprise.
LuceroHi I got my refund rejected on the 19th due to a missing number in my account. I called the bank today and I was informed that the refund was sent back to the Treasury. Does anyone know how to contact the US Treasury (Phone Number) I want to make sure they already got the refund back since I cant seem to contact the IRS. Have been trying for the last two days and no luck. Thanks!
Richarc8:33 est card still not working telling me technical difficulty, ridiculous I can’t take out money and it says declined when I try and use it.
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