[Anonymous]

Eadoin2 said:
January 27, 2012 3:28 PM

Wells Fargo DD days and schedule

Ok just got off the phone with Wells Fargo and this is their schedule regarding Direct Deposits….They process every night except Saturday and Sunday night. so at this point the will process again tonight for tomorrow availability, they will not process again until Monday night…sooooo we might be getting them over night tonight for tomorrow or Over night Monday for Tuesday Morning…this is based on my 1/30 irs dd….You can adjust this method according to your dd date…

[JG Wentworth]

http://www.irs.gov/irm/part21/irm_21-003-005.html

[Anonymous]

Tenika SugaWallz Gamble-Cormier
When you call the Offset hotline and would like to speak with C.S.R…The options are as follows ……Option 1, Option 2 and then Option 5. Although they aren’t of my help. They won’t tell you how much the debt is but they will tell you if it’s been paid.

Tenika SugaWallz Gamble-Cormier If you ask how much the debt is they will say that they will provide you with the number of whom you have the debt and you can contact them.

[Anonymous]

Do you have a tax refund offset?

[JG Wentworth]

Your Rights as a Taxpayer
Publication 1
Catalog Number 64731W
http://www.irs.gov/pub/irs-pdf/p1.pdf
The first part of this publication explains some of your most important rights as a
taxpayer. The second part explains the examination, appeal, collection, and refund
processes.

[Anonymous]

E said:
January 28, 2012 8:08 AM
Post your details. Or copy and paste others from the chat on the main page.

E said:
January 28, 2012 8:08 AM
If there is in fact a pattern at all it seems highly unlikely that it’s based solely on acceptance date alone. Filed on the 9th, accepted on the 18th and still in processing with a 2/7, married filing joint, three children, Pennsylvania, w-2 in hand, H&R Block, no offset, return filed same as always and never any problems. Post your details people and let’s see if there is some sort of pattern.

Corizon said:
January 28, 2012 8:14 AM
Filed 1/17 via Turbo Tax online, W2s in hand, same everything on return, refund is exactly $20 less then last year. Same kids , claimed them their entire lives, live with us and only us all year. Accepted 1/18 at 11pm. Says DCN at the top but no number. WMR shows BY 1/31. Call center swears its done processing and will be DD on 2/1

angel02 said:
January 28, 2012 8:18 AM
nothings changed here filed through h&r block online on the 7th w2 in hand claimed 2 children standard deduction was accepted before 11am on the 17th wmr since day one has always said by jan.31 called the irs on thurs. was told by jan. 31 called again on fri. and was told dd date of 2/3 the wmr still says by jan. 31

Regency said:
I filed on 1/16 (evening)through Turbo Tax onlin e, accepted on 1/18 at 11pm… has been saying processing will receive by 1/31 from day one…. paid fees upfront…. going to be put on a Greendot card…. no DD yet

E said:
January 28, 2012 8:25 AM
Anonymous said:

No pattern. Its totally random..I got accepted 1/17 at 9am..filed with hr block..have a definite dd date of 1/31 and I bank with chase and there is still. SQUAT in my bank Acct.

Penny said:
I filed with turbotax on January 5, got accepted January 18 and still “in processing” and supposed to get refund Feb 7 according to wmr (which now says have no info for me.) Very frustrated.

Mandy said:
Filed on the 4th
Accepted on the 17th
Original DD 1/25
New DD 1/31
Still no moneyz

E said:

@Mandy, How did you file or who did you file through?

Mandy said:
Turbo Tax, and whats this SBBT site yall are talking about?

jrowaiting said:
January 28, 2012 2:56 PM
Filed with Turbo Tax, w2 in hand, was accepted at 11:56 pm EST on the 17th. Same kids, same job, about the same amount. WMR says still processing and should receive by the 31st. Never called the IRS other than the WMR hotline. Had fees taken out so it will go through SBBT first.

jrowaiting said:
January 28, 2012 2:56 PM
Sorry, am

cybernimf said:
January 28, 2012 4:25 PM
A pattern to what? IRS had trouble with their system on everyone that filed between the 17 and 19th i believe. Think they lost everything and had to start over which is why the wmr says still processing and why they are late. Some people have gotten their refunds, but i think that is only about 30 percent or so. The rest of us are still waiting and waiting and waiting…..

cybernimf said:
January 28, 2012 4:28 PM
I think sbbt is the santa barbara bank and trust that tt uses when u elect to have your fees taken out of your return money instead of paying them up front.

cybernimf said:
January 28, 2012 4:50 PM
These issues and delays are issues are related directly to a new fraud detection and prevention filtration system holding more refunds than anticipated and more returns are being impacted then originally projected by IRS.
The IRS has worked to correct this error and so they now believe refund timing ,for all refunds,including ARs will be on the following schedule:
* Select returns were impacted on the very first day of processing on 1/17/2012.
* Refunds from that first day which were expected on 1/23/2012 may not have funded yet.
*Updated information indicates affected returns filed on:
* 1/17/2012 are expected to fund on 1/30/2012.
* 1/18/2012 are anticipated to fund on 1/30/2012.
* 1/19/2012 are anticipated to fund on 2/1/2012.
* 1/20/2012 are anticipated to fund on 1/2/2012.
* 1?21/2012 are anticipated to fund on 1/3/2012.

shon123 said:
February 1, 2012 7:22 PM
Date filed:1/17
Date Accepted:1/17
Service used:H and R block home edition
WMR status: 1/25, then to 2/1. Now saying it has been received and is processing wait 6 week.
DCN yes or no:No
DD date confirmed:NO. IRS rep. say that it is still processing. I dont think she know what she is talking about.
I got my $$$ on :

shon123

compwiz1202 said:
February 4, 2012 12:45 PM (edited on: February 5, 2012 )
This is also the first time I ever had an issue since efile started. The pattern before was always something like it would show by a Tuesday, then change to DD on the Friday before, and the money would show up Thursday night.

Filed 1/22/12. Accepted 1/22/12, TaxAct Basic, Chart shows 2/1/12. WMR shows by 2/7/12
Republic Bank site shows 2/8/12.

I understand the part about the 26th or before being delayed, but people filing after me but before the 26th are getting DD before I.

UPDATE: WMR finally also shows DD date of 2/8/12.

KellyIstressd said:
February 16, 2012 12:12 PM
Filed & accepted 2/3
HR Blovck free file-efile for 1st time but HR Block agent every other time
WMR-never has shown anything
I moved but I have moved every 2 years or so for the last 20 years
Nothing else has changed
IRS agent said no flags or errors but sees only my acceptance date of 2/3
Still waiting on refund

[Anonymous]

IRS Special Topic: Injured Spouse

more information here at the link below:

http://www.irs.gov/irm/part25/irm_25-018-005.html

[Anonymous]

Has any one with an Injured Spouse Form received their refund yet?

[Anonymous]

I filed a injured spouse form on 2/1 and ordered transcripts on 2/8. I know that it can take 11-14 weeks to get processed so I was wondering if anyone wanted to wait it out with me. I was also wondering anyone has heard anything about what is going on with thier refund.

[IGMR Admin]

Comments from the the 2012 Refund Hunt by taxpayers who filed with Injured Spouse Form, Form 8379

[Anonymous]

Wooohoo, JG found your new spot eh? thanks for all the links!

[JG Wentworth]

http://www.accountingtoday.com/news/IRS-Commissioner-Shulman-Addresses-Tax-Delays-62087-1.html?pg=1

[Anonymous]

When is Where’s My Refund Available?

Eadoin2 said:

Joined: Jan 27, 2012
Posts: 18
January 28, 2012 2:21 PM
Where’s My Refund? is available almost all of the time. However, our system is not available every Monday, early, from 12:00 am (Midnight) to 3:00 am Eastern Time.

Our Change of Address and Refund Trace features are not available during the following times (Eastern Time):

Sunday 12:00 am (Midnight) to 7:00 pm
Monday 12:00 am (Midnight) to 6:00 am
Tuesday 3:30 am to 6:00 am
Wednesday 3:30 am to 6:00 am
Thursday 3:30 am to 6:00 am
Friday 3:30 am to 6:00 am
Saturday 3:30 am to 6:00 am
and 9:00 pm to Midnight

Also, occasionally our system may be unavailable on Sundays between 1:00 am and 7:00 am Eastern Time.

source:

http://www.irs.gov/individuals/article/0,,id=141231,00.html

[Anonymous]

Here’s an option if you are DESPARATE
Shelly said:
Joined: Jan 28, 2012
Posts: 3
January 28, 2012 4:00 PM
My brother actually did this a few hours ago. He just went to a “title loan” place and talked them into giving him a loan so he can buy his new TV today instead of waiting for next week. They gave him a $2400 loan and he has to give him the whole $3300 refund by next Friday! Any later and he owes an extra 75$ per week. I thought he was joking at first but he actually did. Unbelievable. I could see doing that for bills or rent or something, but a TV? I shouldn’t have admitted he was my brother, lol.
Now if you’re in a situation where your car is about to be repoed or your rent is going to be a month late or some other emergency, this might be a last ditch option for you (or maybe you’re just miserably impatient like my idiot brother.) They were hesitant at first until he proved how much he was getting by logging into the WMR on their computer and showing them his SS card. He said the guy thought about it for about 10 seconds and made him the offer. Who knows, maybe you’ll something better than the $900 interest my brother paid, but it might be an option if you’re desparate.
EDIT: almost forgot. He did not have to leave the title to his car.

Crystal85 said:
Joined: Jan 28, 2012
Posts: 2
January 28, 2012 4:23 PM
did he need bank account and etc like other loan places want?

Shelly said:
Joined: Jan 28, 2012
Posts: 3
January 28, 2012 5:16 PM
I don’t know. I can ask him but his phone is off. I would guess yes.

ballin on a budget said:
Joined: Jan 27, 2012
Posts: 6
January 28, 2012 5:44 PM
Those title/payday loan places are dangerous. Interest way too high.That’s more than if you had gone into block and got a ral.
shell said:

Joined: Jan 27, 2012
Posts: 8
January 28, 2012 9:49 PM
most tile loans require utility bil…paystub…clear title ..many referances…no bank account required though..cause if you dont pay they take the vehicle..
viola said:

Joined: Jan 27, 2012
Posts: 10
January 29, 2012 3:02 AM
OMG $900 in interest? Thats insane! Thats enough to buy a VERY nice tv with! I have a 47″ LG flatscreen and it only cost me $700. I can see doing that if your in foreclosure or something that serious, but a TV?!!

[Anonymous]

Efiled on 2/4/12 and accepted on 2/5/12

tomasherreraperez said:

Joined: Jan 28, 2012
Posts: 11
February 12, 2012 9:51 PM Quote This Flag Private Message
WMR says they have no information on my return. Has anyone who filed on 2/4/12 recieved a deposit date or there refund yet?
cjthedj said:

Joined: Feb 15, 2012
Posts: 1
February 15, 2012 5:32 AM Quote This Flag Private Message
I was accepted on 2/5 and at first wmr stated that i wouldn’t get it until 2/28 now they just updated it to 2/17! Boy I hope it comes then if not earlier.
jennyp said:

Joined: Feb 18, 2012
Posts: 1
February 18, 2012 12:12 PM Quote This Flag Private Message
i filed on the 7th and was accepted 30 mins later. Now wmr says no refund until the 28th. I wonder if anyone elses says that still. Should I call the IRS?

[Anonymous]

James2005 said:
February 16, 2012 11:19 AM
Just wondering if anyone has heard anything

KellyIstressd said:
February 16, 2012 11:56 AM
Please post if you havent also…trying to get an idea of how many 2/3 filers are having the same problem. Thanks!

Ambs said:
February 16, 2012 1:06 PM
I filed on 2/3 and have never gotten any information from WMR or the hotline. I filed at Jackson Hewitt and Republic can’t find me in their system either.

johndenial said:
February 17, 2012 7:28 AM
I filed around 12 AM on 2/3, got an IRS acknowledgement 10 mins after, still a ghost on WMR.

KellyIstressd said:
February 17, 2012 8:07 PM
I just checked WMR and for the 1st time it told me that “they have received my return and it is being processed and unless I owe money, I shoukld receive my refund by March 6th! Wow!! Seems like a long time…but this is the 1st day I havent been a ghost! SO Im happy!

sheshe said:
February 18, 2012 11:11 AM
Hello! I filed on 2/3 and accepted within one hour. Have been a ghost until today. Checked the WMR site and finally had ” being processed and you should receive your refund by 3/6 unless,blah, blah. However, I was able to order transripts so I’m not sure if it is still processing or actually completed.

sheshe said:
February 20, 2012 8:54 PM
After I received a DD of 3/6 I rechecked WMR on 2/19 and had a hard DDD of 2/24 which has not changed. Keeping my fingers crosed!

sheshe said:
February 21, 2012 7:16 PM
Update: WMR and automated line still giving me the same info,,,DDD of 2/24 however I just tried the
WMR 5 mins ago and it is unavailable.Three more days.

KellyIstressd said:
February 22, 2012 6:45 PM
@Sheshe, That is great that you have the 24th update! I hope it comes through for you! WMR is still giving me the same “by 3/6” message:( I wonder if you ordering your transcripts pushed it along a little faster for you? Idk if I should try it or not…kinda scared to irritate them & they never send them!

pyester75 said:
February 13, 2012 10:47 PM
had anybody that filed on 2/3 gotten an update?

James2005 said:
February 16, 2012 11:09 AM
Anyone have any good news

KellyIstressd said:
February 16, 2012 11:54 AM
No update for me either…ever! Im wondering if something happened on that day…I’ve not heard of one 2/3 filer getting any news at all!!! Im really hoping to hear any news from any 2/3 filer….PLEASE!

Ambs said:
February 16, 2012 1:09 PM
No updates here.

KellyIstressd said:
February 17, 2012 9:50 PM
WMR finally acknowledged me! It said by the 6th of March so hopefully before that so fingers are crossed!

[Anonymous]

FrustratedinVA said:
February 23, 2012 4:50 AM

Senators of the 112th Congress

Begich, Mark – (D – AK) Class II
111 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3004
Web Form: http://www.begich.senate.gov/public/index.cfm?p=EmailSenator

Murkowski, Lisa – (R – AK) Class III
709 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-6665
Web Form: http://www.murkowski.senate.gov/public/index.cfm?p=Contact

Sessions, Jeff – (R – AL) Class II
326 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-4124
Web Form: http://www.sessions.senate.gov/public/index.cfm?FuseAction=Const…

Shelby, Richard C. – (R – AL) Class III
304 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-5744
Web Form: http://www.shelby.senate.gov/public/index.cfm/emailsenatorshelby

Boozman, John – (R – AR) Class III
320 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-4843
Web Form: http://www.boozman.senate.gov/public/index.cfm/e-mail-me

Pryor, Mark L. – (D – AR) Class II
255 DIRKSEN SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-2353
Web Form: http://www.pryor.senate.gov/public/index.cfm?p=ContactMe

Kyl, Jon – (R – AZ) Class I
730 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-4521
Web Form: http://www.kyl.senate.gov/contact.cfm

McCain, John – (R – AZ) Class III
241 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-2235
Web Form: http://www.mccain.senate.gov/public/index.cfm?FuseAction=Contact…

Boxer, Barbara – (D – CA) Class III
112 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3553
Web Form: http://www.boxer.senate.gov/en/contact/

Feinstein, Dianne – (D – CA) Class I
331 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3841
Web Form: http://www.feinstein.senate.gov/public/index.cfm/e-mail-me

Bennet, Michael F. – (D – CO) Class III
458 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-5852
Web Form: http://www.bennet.senate.gov/contact/

Udall, Mark – (D – CO) Class II
328 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-5941
Web Form: http://www.markudall.senate.gov/?p=contact

Blumenthal, Richard – (D – CT) Class III
702 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-2823
Web Form: http://www.blumenthal.senate.gov/contact/

Lieberman, Joseph I. – (ID – CT) Class I
706 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-4041
Web Form: http://www.lieberman.senate.gov/index.cfm/contact/email-me-about…

Carper, Thomas R. – (D – DE) Class I
513 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-2441
Web Form: carper.senate.gov/public/index.cfm/email-senator-carper

Coons, Christopher A. – (D – DE) Class II
127A RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-5042
Web Form: http://www.coons.senate.gov/contact/

Nelson, Bill – (D – FL) Class I
716 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-5274
Web Form: http://www.billnelson.senate.gov/contact/index.cfm

Rubio, Marco – (R – FL) Class III
317 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3041
Web Form: http://www.rubio.senate.gov/public/index.cfm/contact

Chambliss, Saxby – (R – GA) Class II
416 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3521
Web Form: http://www.chambliss.senate.gov/public/index.cfm?p=Email

Isakson, Johnny – (R – GA) Class III
131 RUSSELL SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-3643
Web Form: http://www.isakson.senate.gov/contact.cfm

Akaka, Daniel K. – (D – HI) Class I
141 HART SENATE OFFICE BUILDING WASHINGTON DC 20510
(202) 224-6361
Web Form: http://www.akaka.senate.gov/email-senator-akaka.cfm

Inouye, Daniel K. – (D – HI) Class III
722 HART SENATE OFFICE BUI

[Anonymous]

genellep said:
January 31, 2012 12:07 AM Quote This Flag Private Message
Hi everyone, I checked before I posted this and did not see any discussion for people who are getting or have gotten a letter stating a review is being conducted on their tax return. Has anyone received this letter and does it take a long time to get everyting in that is needed and have the IRS review it so you can get a refund? This is the first time this has happened to me so I don’t know what to expect. I still haven’t received the letter.
I had a dd date set for 2/7 and was accepted on 1/18 now there is no dd date for my refund.

ldd said:
January 31, 2012 9:46 AM Quote This Flag Private Message
It will not take a long time if you make sure that you get all information in as soon as possible. It is a hard process. You make sure that your information is overnight mail. Be prepared to dig up a lot of stuff.

derpamanda said:
February 19, 2012 11:00 AM Quote This Flag Private Message
I actually got this letter on Feb. 14th. They said they didn’t need any information from us or anything but basically he was being reviewed because they want to review it for the income we reported on the return.

I’m guessing because he didn’t file last year (He didn’t have a job or unemployment or anything) is why it’s being reviewed.

We filed onm 01/18/12 and got accepted on 01/19/12 and now are being told to wait 60 day for our refund.

Peachyqueen31 said:
February 21, 2012 8:51 AM Quote This Flag Private Message
I recieved that same letter of review. They don’t need any info, but tell me it maybe 60 days before I get my refund. I find it odd that everyone whom filed that 1 st week in jan are being reviewed! I filed and was accepted on jan 19 th! Has anyone heard anything new?

Jenny said:
February 23, 2012 3:06 PM Quote This Flag Private Message
I’m a Code 9001 1-30 filer. Told Sunday the letter was on the way but not here yet.
My return was a simple Single this year with only the college credit and back taxes. Other years (except last, when I was audited and they forgot to clear me) it was HOH w/EIC. It’s nuts – I am SO disgusted!

[Anonymous]

WMR has no information on my return!

tomasherreraperez said:

Joined: Jan 28, 2012
Posts: 11
February 9, 2012 12:25 AM Quote This Flag Private Message
I filed my return on 02/04/12 and TurboTax says it was accepted on 02/05/12. When i check WMR it says there is no information on my return. Is anyone else having this problem? Has anyone that filed on 02/04/12 got a deposit date from Irs?
Lindzers said:

Joined: Feb 9, 2012
Posts: 3
February 9, 2012 7:46 AM Quote This Flag Private Message
Filed that same day. Accept same day. Nothing on WMR. You’re not alone.
Shannon said:

Joined: Feb 9, 2012
Posts: 1
February 9, 2012 5:17 PM Quote This Flag Private Message
I efiled on 01/31. WMR stated no info found until Wednesday 02/08. Then I got my date of 02/21. I think if you wait a week after you file (or the IRS updates on Wed) then it’ll post.
sls said:

Joined: Feb 10, 2012
Posts: 1
February 10, 2012 7:44 AM Quote This Flag Private Message
Same boat! filed 2/3 accepted 2/4 and nothing on wmr or automated. :(
jennifer6365 said:

Joined: Feb 10, 2012
Posts: 3
February 10, 2012 3:30 PM Quote This Flag Private Message
http://www.irs.gov/individuals/article/0,,id=96596,00.html?portlet=106.

It’s a problem that they’re trying to fix. They have acknowledged it and say not to worry!

I’m in the same boat as you guys. Filed 2/6.
KellyIstressd said:

Joined: Feb 16, 2012
Posts: 8
February 16, 2012 12:02 PM Quote This Flag Private Message
I guess its a BIG boat we are all in!! 2/3 filed and never a peep from WMR or automated:(
Ambs said:

Joined: Feb 16, 2012
Posts: 6
February 16, 2012 1:08 PM Quote This Flag Private Message
2/3 filed and have never gotten info from WMR. I wish I would have just waited to file I would have had my money already. Grr

Add comment:

[Anonymous]

File a complaint on IRS employee

clash said:

Joined: Feb 16, 2012
Posts: 1
February 16, 2012 5:43 AM Quote This Flag Private Message
A lot of us have been mistreated when we call about our refund, I found this and thought it might be helpful. Here is an excerpt:

13.1.15.2 (01-06-2009)
Elements of Misconduct

The Taxpayer Bill of Rights II (TBOR 2) defines three elements of misconduct:

An employee violated a law, regulation, or rule of conduct (these cases are worked and reported by Treasury Inspector General for Tax Administration (TIGTA);

An IRS system failed to function properly or within proper time frames (these cases are worked as Taxpayer Advocate Service cases); or

An IRS employee treated a taxpayer inappropriately in the course of official business. For example, rudeness, over zealousness, excessive aggressiveness, discriminatory treatment, and intimidation. (These cases will be worked/handled by management within the employee’s function.)

Here’s the link with more details:
http://www.irs.gov/irm/part13/irm_13-001-015.html

[Anonymous]

Well, that’s what we want to know! Have you found one? Do you see a trend? Let us know!

[Anonymous]

Turbo Tax Refund

buddydog1 said:

Joined: Feb 24, 2012
Posts: 2
February 24, 2012 1:52 PM Quote This Flag Private Message
Below is a chat transcript I had with TurboTax customer support over the web, The will refund your fees, just remember to focus on their bad customer service in not alerting to of the IRS issues by email as opposed to the time it took you to get your refund. Also, she told me it would take 7-10 days to recieve my credit for my fee, which came 2 days later, good luck all.

Please wait while we find an agent to assist you…
You have been connected to 05_Julie B.
05_Julie B: Thank you for contacting Intuit TurboTax, My name is Julie. To give you the most exceptional support regarding your contact reason today, may I please take a brief minute or two to pull up your information and review your question?

Joshua Long: sure

05_Julie B: Hi Joshua. How are you doing today? :)

Joshua Long: not too bad, yourself?

Joshua Long: ok either I lost you already or there is serious lag time here

05_Julie B: That’s very nice to know. I’m good, thanks for asking.

05_Julie B: I understand that you want to request for a refund, am I right Joshua?

Joshua Long: correct.

05_Julie B: I see. I do apologize for the inconvenience that this has caused you. Don’t worry you’ve reached the right department and I’ll be more than willing to assist you with this concern.

05_Julie B: If I may ask, why are you requesting for a refund Joshua?

Joshua Long: I see I am going to have to type this all over again, I am very dissatified this TTAx customer service, I realize the you folks are at the mercy of the IRS, but yuo could have done a FAR better job, in conveying problems at the time of purchase and ongoing problems (i.e. email me, not just put a note on yourwebsite, i had no reason to visit it everyday)

Joshua Long: Also when I called and spoke to a “live” rep he seemed to be a very ill knowledged young man “googling” articles about what i was looking for asking me to wait while i listened to him read them, that was ridiculous

05_Julie B: I see. I’m apologize for all the ionconveniences Joshua.

05_Julie B: Don’t worry I will definitely help you on this.]

05_Julie B: Before I can process the refund, can you please verify me your order number for the transaction you are requesting for a refund?

Joshua Long: great

Joshua Long: one moment please i’ll get it

05_Julie B: Thank you Joshua. Please verify me your order number.

Joshua Long: TTWGS6A########

05_Julie B: Thank you Joshua.

05_Julie B: Please give me a minute or two to pull up your order.

Joshua Long: TTWGS6A########
Joshua Long: oops sorry didn’t mean to send it twice

05_Julie B: It’s okay Joshua. I already pulled up your order. Give me just a minute or two to process the refund for you. Please bear with me because I will be providing you the Refund Confirmation number later.

Joshua Long: ok

05_Julie B: Thank you for patiently waiting Joshua. :)

Joshua Long: not a problem

05_Julie B: I have now processed the total refund of $66.90. Your refund confirmation number is RMA# SPOTRS0000####### . Please be advised that we have to wait for 7-10 business days for the money to be credited back in your account.

Joshua Long: ok

05_Julie B: I believe I was able to resolve your concern today Joshua. Apart from this, is there anything else I may assist you today?

Joshua Long: no that’s all thank you

[Anonymous]

TT president statement for 2012

mrs j said:

Joined: Feb 19, 2012
Posts: 1
February 19, 2012 2:36 PM Quote This Flag Private Message
Check this out. I found this in another post. TT hasn’t contacted me about returning my fee…anyone else?

Turbo Tax E-filers Refund Delay
12

Taxpayers who filed their tax returns electronically using Turbo Tax by Intuit may experience a delay in getting their refunds due to a ‘processing error’ by Turbo Tax. The Turbo Tax spokesperson, Julie Miller issued a statement:
“We deeply regret the inconvenience this has caused these customers. We made a mistake and are doing everything we can to make it right. We are communicating directly with customers affected and of course, we’ve waived all TurboTax fees.”
This error affects possibly thousands of taxpayers who opted to receive their refunds via direct deposit. If you are one of the affected taxpayers, you will be receiving your tax refund by paper check instead. Furthermore, the IRS will mail your check approximately one week after the day you were scheduled to get your direct deposit.
In addition, the date of the expected refund has also changed for many taxpayers. Those who expected their refunds on February 4 discovered that their expected date of refund has been changed to February 22. Some who expected a refund on Jan 28 would now get their paper check refund by Feb 15. According to some taxpayers, their refund dates have been changed two or more times without any reasons given.
But just what was the ‘processing error’ made by Turbo Tax? No one knows for sure. But one thing is certain – the IRS confirmed that they did not receive any direct deposit banking information from Turbo Tax. Hence there is speculation that the last page of the tax returns that bears the relevant information for direct deposit was never transmitted by Turbo Tax.
Another complaint is that the calls made to Turbo Tax customer service resulted in long waiting times and no concrete answers. Logging into the website brought no better results either.
This entire episode will undoubtedly create bad publicity for Turbo Tax and Intuit. Although taxpayers have been told that it’s ‘only going to be an extra week’ to get their paper check, it does little to reassure irate filers. Even one week may be too long a time for many. This is especially so because if the paper check is delayed, the IRS cannot trace it immediately.
Turbo Tax’s Facebook fan page is deluged with expressions of anger and frustration by many affected taxpayers starting from February 3. Unfortunately, there is nothing anyone can do besides wait.
On their part, Intuit has pledged to waive their $30 processing fee and solve this problem quickly.
buddydog1 said:

Joined: Feb 24, 2012
Posts: 2
February 24, 2012 1:54 PM Quote This Flag Private Message
I think this is actually from the 2010/2011 Tax season

[Anonymous]

Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 11:36 AM Quote This Flag Private Message
Kelly spoke to an actual IRS Investigator yesterday. Here are copies of the posts taken from the I Got My Refund thread.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 11:37 AM Delete Quote This Flag Private Message
(1 hours ago) kelly said:
I am a 31ster been that way sice the 19th. Called yesterday and spoke with an irs rep and said all 31sts will get theirs on or before feb 1. Every date that is given on wmr is on purpose it coinsides with a dd date. So if you have a 31st date you will have it no later thaat feb 1 and that is that last date you should have it even if you had $ taken out for prep fees. So I would see it on Tues he said since my bank does not hold money. My wmr status says they cant find my info now but its not because im checking too much because I havent checked since yesterday at 11 am. Its just a glitch dont worry about wmr its not up to date or accurate is what I was told I hope this hels 31sters. Good luck

59 minutes ago) kelly said:

The over 4000 is not true because most people are getting back more than 5500 almost 42 percent is over that. Its the highest pecentage of all filers. So I know that is not correct. We are not the problem its the IRS new system its new and they have never used it for so many returns. It only checks for errors Audits only happen in at least a year after getting your refund. So if you did lie or make a math error in your favor it wont know it yet. THey are only looking for math error ss errors easy things so dont worry about an audit This will be straight by wed and things will got smoothly like they usually do we as usual as possible with the irs. Dont sweat it if you filed befor the 20 you will have it by wed. I am sure of this I had a long conversation yesterday with the irs agent my friend who works with the tax dept in va where i live gave me his name and number and he was very clear about what was going to happen.

48 minutes ago) kelly said:

@jason he said wmr is on the legacy system still and it does not update or give accurate dates all the time the 21st was given to a lot of people just to give them extra time and so they dont get overwhelmed with questions and calls stupid if you ask me because that would make me call a lot. but it will be there by wed he said they have a deadline to fix this and it is by feb 1 no matter what your wmr says.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 12:33 PM Delete Quote This Flag Private Message
(within the last minute) kelly said:

Here is all the info i have in one place. I am a 31ster have been since jan 19. I called the irs number shown in red above yesterday about 11 am and was told feb1 but I could not be sure the person I spoke to had real info since i was the one who gave it to them. So i called a friend at the va tax dept and she gave me the number a an IRS investigator in tenn. that she works with over fraud claims. He took my info and then said he would call me back he called me back around 2ish ans said that I would be getting it BY feb1 for sure probably before since that is the latest I should recieve it they always give a few days for error. He stated that all filers who filed befor jan 20 will have their refunds before or on feb1 for sure. FEB 1 is the date the irs has set for themselves to have all the so called early filers refunded. If you file after the 20th of jan you are good to go no problems it will go smoothly and in real time. He also stated that the wmr site is run of of the legacy system and does not update regualarly enough to keep up with MEF refund dd dates. If you recieve a feb21 or feb 7 doesnt mean you wont have it by feb1 it just means the system is trying to give themselves time to get the deposit to you before you start to call and freak out basically and the irs does not like to be wrong. So if you have filed before the 20th you will recieve your refund by FEB 1 for sure. Also all the tax department does when you file is check for math errors which if you used a tax prep service online or otherwise it would have caught that, ss numbers to match names and make sure no one else claimed that dependant. other than that it will go through. Later next year or even at the end of the year they will be checking w2 matches and different credits and forms to make sure they match if not you will recieve a letter.Now once you have been checked for errors it is then placed into the ACH so your money can be distributed to the banks. All money that goes from the irs goes to the ach then to the banks.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 12:36 PM Delete Quote This Flag Private Message
(within the last minute) kelly said:

If you have a card that your money is posting to it must go to that bank first they all have a bank then it will be avail to you. So once it is checked for errors it then goes to ach on the correct date. This info is correct and I stand behind it. He also said that if you filed before the 2oth they have already fixed the problem with the mef and are caught up. Your money is with the ach or on it way. ACH has to have 48 before it can post money to your account so if its not there on monday if will be on tues. This is for filers before the 20th the rest are on schedule no matter what wmr says.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 12:47 PM Delete Quote This Flag Private Message
(within the last minute) kelly said:

He said he was sure all filers before the 20th would have it before the first no matter what. The backlog has already been fixed. they are doing it in real time now. if you were to file today you would get a confirmation instantly unless there are errors. so the 7th doesnt mean anything except they dont want you to call before then. If they gave us all the same date can you imagine what would happen at the irs tax offices on that day if something did happen no within thier control ie computer hacking earthquake i dont know but you get my drift.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 12:51 PM Delete Quote This Flag Private Message
(within the last minute) kelly said:

Rushcard holders, No you wont get it the same day irs posts it to ach because irs gives ach a date to recieve by and they can release it before but usually dont so they can generate revenue from your money. Your employer does not put a date on it so that is why you get it same day.
Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 1:00 PM Delete Quote This Flag Private Message
(within the last minute) kelly said:

lovely no matter what you will have it on your card by feb1. that is the date you have to have it per the irs. They give ach direct instructions. so if you have a dd ach has it already. I dont know when they got it but they are in process of tranferring they have a max of 48 hours to get to YOU. even if its a spend card
ss4985 said:

Joined: Jan 28, 2012
Posts: 1
January 28, 2012 1:15 PM Delete Quote This Flag Private Message
hi.. i have a couple of questions.. and if you have already answered them i m sorry. so we got our state yesterday so i know that everything is good,, but we filed on the 12th were excepted according to hr block on the 17th,and then when you ask the irs they say 18th, so i dont know what the difference is there. but when i go on wmr it has been saying we should receive by the 31st the latest, has been saying that since the 19th or 20th as well. so since the dd date hasnt changed that means the 31st or 2/1 the latest on my emerald card. i guess i am looking for some clearance on this and you seem to have the info a little better then most people. now if i can ask when you go on wmr what is the message that they give you on there.ours says we have received your return and it is being processed. and then gives a date of the 31st, and when you call the number it states the same thing, we were one of those that fell into the 25th date, so can you just explain it a little more thanxs.. i can give you my email address [email protected]
annabelle356 said:

Joined: Jan 28, 2012
Posts: 1
January 28, 2012 2:50 PM Delete Quote This Flag Private Message
Ok so was supposed to get my refund yesterday now it says delayed till feb. 7th. Do you think I will get it before then?
kelly said:

Joined: Jan 28, 2012
Posts: 3
January 28, 2012 2:51 PM Delete Quote This Flag Private Message
who said you were to get your refund on friday
rothery said:

Joined: Jan 27, 2012
Posts: 34
January 28, 2012 3:20 PM Delete Quote This Flag Private Message
Antorix and Kelly

Interesting… so you claim that ALL returns accepted before 1/20 will receive DD NLT 2/1?

FreeFiler through HRB

Filing Date: 1/17/12 22:15 EST
Accepted Date: 1/18/12 14:53 EST
WMR Date: was 2/7/12 all the time;
DD Conf Date: 2/8/12
DD Rect Date: 2/8/12 01:30 EST

updated 2/8/12 01:30 EST

Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 3:32 PM Delete Quote This Flag Private Message
(2 minutes ago) kelly said:

its all speculation until you have your refund isnt it? I dont care if you keep yourself up at night worrying I was just given the info I was given. I do believe it I have looked as much as the next person to try and misprove all he said but I cant find anything. He had no reason to lie or spend close to 30 min of his time to talk to me so whatever believe what you want to. I am in the same boat with the rest of you i need my money too. I didnt call for you but for me and decided to share it. Take it how you want to but its sad to call someone a liar for no reason.
superman60681 said:

Joined: Jan 28, 2012
Posts: 3
January 28, 2012 3:36 PM Delete Quote This Flag Private Message
KELLY IS RIGHT NO DISPROVEING IM HEARING THE SAME THINGS
cybernimf said:

Joined: Jan 28, 2012
Posts: 9
January 28, 2012 4:12 PM Delete Quote This Flag Private Message
Thank you both for this info. I called the IRS and was given a date of feb 3rd. I was accepted on the 17th and the wmr has said processing and by the 31st since. I hope you are right and will be here by the 1st! But, either way, at least it should be SOMETIME this next week. lol.
superman60681 said:

Joined: Jan 28, 2012
Posts: 3
January 28, 2012 4:28 PM Delete Quote This Flag Private Message
They have changed deposits to daily including weekends verses prior years that was usually just Fridays :) cybernimf said:

Joined: Jan 28, 2012
Posts: 9
January 28, 2012 4:33 PM Delete Quote This Flag Private Message
Here is some info i got from another forum. A jackson Hewitt employee said they just got this info –

“These issues and delays are issues are related directly to a new fraud detection and prevention filtration system holding more refunds than anticipated and more returns are being impacted then originally projected by IRS.
The IRS has worked to correct this error and so they now believe refund timing ,for all refunds,including ARs will be on the following schedule:
* Select returns were impacted on the very first day of processing on 1/17/2012.
* Refunds from that first day which were expected on 1/23/2012 may not have funded yet.
*Updated information indicates affected returns filed on:
* 1/17/2012 are expected to fund on 1/30/2012.
* 1/18/2012 are anticipated to fund on 1/30/2012.
* 1/19/2012 are anticipated to fund on 2/1/2012.
* 1/20/2012 are anticipated to fund on 1/2/2012.
* 1?21/2012 are anticipated to fund on 1/3/2012.”
angel02 said:

Joined: Jan 28, 2012
Posts: 2
January 28, 2012 4:37 PM Delete Quote This Flag Private Message
the irs gave us a dd date yesterday of 2/3 but the wmr still says processing by 1/31 so does that mean we will get our refund by the 31st?
kevman2066 said:

Joined: Jan 28, 2012
Posts: 4
January 28, 2012 5:43 PM Delete Quote This Flag Private Message
Kelly not doubting yur info but a lot of rumors are spreading around. Wat percentage of yur info is accurate. i mean is yur info based on yurs or is this for everyone who filed before the 20th
motheroftheyear said:

Joined: Jan 28, 2012
Posts: 1
January 28, 2012 5:46 PM Delete Quote This Flag Private Message
I have a question about “real time”. I e-filed and my return was accepted on 01/24 (@11 am if that really matters) and I was given a direct deposit date of February 1st by my tax preparer and according to the IRS’s refund cycle chart, which may be obsolete for all I know, it also indicates a February 1st date. After the initial 72 hours following my return being accepted, information finally appeared on the WMR site and indicated my return was “processing” and gave a “by 02/07” deposit date. So, my question is, if returns after the 20th are being handled/deposited in “real time”, the definition of that is what exactly? Is that the 02/07 date that was on WMR (the one day any information showed up at all…) or is the initial date of 02/01 that I received from tax preparers and the indicated date on the IRS refund cycle chart ? I’ve not worried or obsessively checked WMR like I have read that some people have been doing and until I read that 02/07 date, a week after I was expecting funds, is when I became worried. As I began to check on the cause of the sudden change in probable deposit dates, is when I began to read about these delays etc. which has apparently made a lot of people go into hysterics. 02/01 was fine with me because the urgency of these funds lies in my paying rent for my 2 yr old son and I. I don’t need my tax money any more or any less than anyone else but it felt A LOT better when I was ignorant to any delays and knew that my tax preparer’s and the IRS’s refund cycle chart date of 02/01 was the date I would receive my moola like I have every other year for the past 4 years… Bummer.
-Clementine

tomasherreraperez said:

Joined: Jan 28, 2012
Posts: 11
January 29, 2012 12:09 AM Delete Quote This Flag Private Message
I filed my return on 1/17/12 with Turbo Tax and direct deposit on Turbo Tax Visa card. Turbo Tax said i would recieve a email from University National Bank of Saint Paul,MN. IRS accepted my return 1/18/12. IRS estimates my direct deposit on 1/25/12. Wheres my Refund says they have recieved my return and its being processed and i should recieve my refund 1/27/12. I never recieved the email from University Bank and when i tried to look up the website Santa Barbara Bank would come up so i checked the refund status on Santa Barbara Bank and it said it said in BIG RED letters that they had sent me an email stating that the IRS had delays in processsing many returns and they were going to take another week and i should recieve my refund 2/1/12. I have yet to recieve any email from anyone. I looked on Wheres My Refund today and it says have recieved my refund and its being processed i should recieve it 2/7/12. I recieved the Turbo Tax card about 4-5 days after filing my return. I dont understand when will my refund be deposited on the Turbo Tax card?

[Anonymous]

josh said:

Joined: Jan 27, 2012
Posts: 8
January 27, 2012 9:34 AM Quote This Flag Private Message
Speak to a live agent about your status 1-800-829-0582 ext 362

Find out if your refund is being offset by any debts 1-800-304-3107

SBTPG: https://cisc.sbtpg.com/
1-800-717-7228

Republic Bank: 1-866-581-1040

https://taxpayer.republicrefund.com/default.aspx?ReturnUrl=%2fTaxpayer-Information%2fTaxpayer-Product-Status.aspx
jemar707 said:

Joined: Jan 27, 2012
Posts: 22
January 27, 2012 9:48 AM Edit Delete Quote This Flag Private Message
I love you Josh. thank you for this discussion.
KJoseph said:

Joined: Jan 27, 2012
Posts: 9
January 27, 2012 9:55 AM Delete Quote This Flag Private Message
People have this number on speed dial lol
josh said:

Joined: Jan 27, 2012
Posts: 8
January 27, 2012 9:59 AM Delete Quote This Flag Private Message
@jemar thank you for the forum
@KJoseph Most due meant for the new comers, I spent the better part of the day yesterday trying to find the info for checking with Republic, Lets try to keep this as clutter free as possible to save others the trouble that most of us have been through just trying to figure out how to get a hold of someone.

Does anyone have the info for checking Sbbt?
josh said:

Joined: Jan 27, 2012
Posts: 8
January 27, 2012 11:51 AM Delete Quote This Flag Private Message
updated with SBTPG
Corizon said:

Joined: Jan 27, 2012
Posts: 7
January 28, 2012 7:45 AM Delete Quote This Flag Private Message
OFFSET check number , its automated , 1800304 3107
Michele E. said:

Joined: Jan 27, 2012
Posts: 7
January 28, 2012 9:25 AM Delete Quote This Flag Private Message
Sorry if some of these are duplicates. It’s a good list.

Telephone Assistance

Live Telephone Assistance
When calling, you may ask questions to help you prepare your tax return, or ask about a notice you have received. Please be aware that when you conclude your discussion, our system will not permit you to return to your original responder.

Telephone Assistance for Individuals:
Toll-Free, 1-800-829-1040
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

Telephone Assistance for Businesses:
Toll-Free, 1-800-829-4933
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

Telephone Assistance for Exempt Organizations, Retirement Plan Administrators, and Government Entities:
Toll-Free, 1-877-829-5500
Hours of Operation: Monday – Friday, 8:00 a.m. to 5:00 p.m. Local Time.

Telephone Assistance for people with hearing impairments:
Toll-Free 1-800-829-4059 (TDD)
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
For further information, see Tax Topic 102.

Telephone Assistance for Individuals who believe they may be a victim of Identity Theft: No Tax Administration Impact – Did not receive a notice from the IRS. Toll-Free 1-800-908-4490 (Automated and live assistance)
Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time). For additional information, refer to our Identity Theft and Your Tax Records page.

Telephone Assistance for people who live outside the United States
Hours of availability vary by location. Please see our International Services page.

Face-to-Face Assistance
In certain areas, IRS also has local offices you may visit to receive assistance
rothery said:

Joined: Jan 27, 2012
Posts: 34
January 28, 2012 4:10 PM Delete Quote This Flag Private Message
IRS Hotlines and Toll-Free Numbers

http://www.irs.gov/businesses/small/article/0,,id=161104,00.html

Refund Hotline (800) 829-1954 Automated service is available 24/7

TeleTax Topics and Refund Status (800) 829-4477 24/7

FreeFiler through HRB

Filing Date: 1/17/12 22:15 EST
Accepted Date: 1/18/12 14:53 EST
WMR Date: was 2/7/12 all the time;
DD Conf Date: 2/8/12
DD Rect Date: 2/8/12 01:30 EST

updated 2/8/12 01:30 EST

Antorix said:

Joined: Jan 27, 2012
Posts: 15
January 28, 2012 7:12 PM Delete Quote This Flag Private Message
TT link to see when you were accepted…just enter the info then click on the little “+” sign at the bottom for exact date and time…

https://turbotax.intuit.com/efile/efile_status_lookup.jsp?priorityCode=4671100000&DPSLogout=true&_requestid=58469
ricky said:

Joined: Jan 27, 2012
Posts: 3
January 29, 2012 7:29 AM Delete Quote This Flag Private Message
About offsets
http://www.fms.treas.gov/faq/offsets_tax.html
bystander said:

Joined: Jan 30, 2012
Posts: 1
January 30, 2012 11:23 AM Delete Quote This Flag Private Message
Two IRS system status pages:
http://www.irs.gov/efile/article/0,,id=220827,00.html
http://www.irs.gov/efile/article/0,,id=168537,00.html

Me:
Accepted:January 22, 2012 07:33 AM PST
Prelim date: Feb. 1
WMR: Feb. 7 (since the beginning of time)
TT online free direct to my CU
bribri16 said:

Joined: Feb 1, 2012
Posts: 1
February 1, 2012 9:10 PM Delete Quote This Flag Private Message
ALL HnRB USERS:

Here is an unkown HnR Block# I think for HnR Block Bank 1-877-859-7950
and here is a link to chat with them 24hrs http://www.hrblock.com/customer_support/self_service/submitchat.jsp
the Chat is much easier then calling! There is also a website for H&R Block’s bank. http://www.hrbbank.com

Ohio Madre said:

Joined: Jan 30, 2012
Posts: 9
February 2, 2012 7:22 AM Delete Quote This Flag Private Message
Earlier this morning I was on and there were a few of us that banked with CHASE and had issues with them being able to see any pending deposits. They were only giving the same info that we were able to see. I just got off the phone with a really nice rep and she gave me the nmber for the ACH department. In case anyone needs it .. it is 1-800-677-7477 and then select options 1-3-2.
GettingMarriedFeb23 said:

Joined: Feb 3, 2012
Posts: 3
February 3, 2012 11:19 AM Delete Quote This Flag Private Message
Okay, the Mods says “We like good news!”, so here is a bit: I just had a lovely conversation with a very nice, older sounding lady. She’s as frazzled as we are. She says all the calls are not helping, though she understands why everyone is concerned. As for my personal refund, I did as I said and was very nice, and empathetic to her plight as well (I would hate to work at the IRS call center right now)and she told me that my actual, honest-to-goodness dd is 2/7. So I said “oh, I didn’t know you did dd throught the week, ony on Fridays” she said they stopped that practice long ago, and refunds are dd on any day of the week, though WEDNESDAYs and FRIDAYs are their paramount dd days. Having said that, I asked her if my dd could go in at anytime on 2/7, she said they send it between 12 – 6 am. She said it should be showing as pending in my account (I have it going directly into my own account so it doesn’t have to circumvent SBBT or any other bank first) between those hours. She did say that it was not UNUSAL for some dds to drag out a bit – especially now as they are playing back up, but she said if your bank doesn’t see it by 10 – 11 am, it’s NOT COMING THAT DAY, to check after 12 midnight.
compwiz1202 said:

Joined: Feb 3, 2012
Posts: 6
February 3, 2012 4:28 PM Delete Quote This Flag Private Message
Awesome! Thanks a lot. That Republic Bank link at least shows the refund date should be 2/8 instead of it should be by the 7th.
Brad said:

Joined: Feb 5, 2012
Posts: 4
February 5, 2012 1:12 PM Delete Quote This Flag Private Message
GE Money Bank provides credit to consumers and businesses. GE Money is the processor for many store credit cards. GE Money Bank is a member of the FDIC. GE Money can help you finance your purchases at with low payments.

GE Money Bank Corporate Office Headquarters HQ
901 Main Avenue
Norwalk, CT 06851-1168
User Supplied Other Phone Numbers for GE Money Bank
1-866-396-8254
1-866-419-4096
1-800-333-1082
1-877-317-5544
Brad said:

Joined: Feb 5, 2012
Posts: 4
February 5, 2012 1:12 PM Delete Quote This Flag Private Message
GE money bank is the bank for walmart card users
compwiz1202 said:

Joined: Feb 3, 2012
Posts: 6
February 5, 2012 1:27 PM Delete Quote This Flag Private Message
GE does Amazon.com store card also.

[Anonymous]

Melissa1980 said:

Joined: Feb 4, 2012
Posts: 4
February 4, 2012 7:13 PM Quote This Flag Private Message
Couldn’t find a 2/14 Club/Discussion anywhere so here it is
Mommaof2 said:

Joined: Feb 4, 2012
Posts: 3
February 4, 2012 10:22 PM Delete Quote This Flag Private Message
I too am at 2/14. What day was your return accepted? mine was 1/24. And do you know if there are problems with the chat? i couldnt get it to load tonight :(
Melissa1980 said:

Joined: Feb 4, 2012
Posts: 4
February 5, 2012 5:41 AM Delete Quote This Flag Private Message
Mommaof2 I also filed on 1/24 and was accepted the same day. I just checked this morning and they finally gave me a deposit date of 2/8. Check to see if yours updated. Good luck!
sjoyner19 said:

Joined: Feb 3, 2012
Posts: 7
February 5, 2012 5:46 AM Delete Quote This Flag Private Message
I filed on 1/23 was accepted on the same day as well..Was processing and had a by 2/14 up until this morning, gave me a dd date of 2/8 as wll..
Melissa1980 said:

Joined: Feb 4, 2012
Posts: 4
February 5, 2012 5:49 AM Delete Quote This Flag Private Message
I hope and pray that it’s accurate! Good luck everyone :)
sjoyner19 said:

Joined: Feb 3, 2012
Posts: 7
February 5, 2012 10:33 AM Delete Quote This Flag Private Message
Now WMR can’t find my info!! The automated system says the same thing i just hope they’re not changing my DD date.
Mommaof2 said:

Joined: Feb 4, 2012
Posts: 3
February 6, 2012 4:28 AM Delete Quote This Flag Private Message
The WMR still says processing/ due by 2/12 :( ill keep an eye on it though.
@sjoyner….usually when the WMR cant find your info its cause you have checked it to many times that day and they locked you out. I have done that a few times to myself lol
BrianSnapp said:

Joined: Feb 13, 2012
Posts: 2
February 13, 2012 8:08 PM Delete Quote This Flag Private Message
Efiled, and accepted on 2/4
I’ve had this message on the WMR site since the 8th…

“Your tax refund is scheduled to be direct deposited on February 14, 2012. If your refund is not credited to your account by February 19, 2012, check with your bank to find out if it has been received. Please wait until February 19, 2012 before you contact us again because we are unable to take any action until then.”

Here’s to the other finger crossers, of the 2/14 club…Good luck tomorrow morning
missinglink said:

Joined: Feb 14, 2012
Posts: 2
February 14, 2012 12:49 AM Delete Quote This Flag Private Message
12:50 AM — WMR is down lol
missinglink said:

Joined: Feb 14, 2012
Posts: 2
February 14, 2012 1:12 AM Delete Quote This Flag Private Message
Oh…it can’t find my refund at all now. After I confirmed my efile date and year it changed to:

Refund Status Results

We are sorry, we cannot provide any information about your refund.

It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund.
BrianSnapp said:

Joined: Feb 13, 2012
Posts: 2
February 14, 2012 5:22 AM Delete Quote This Flag Private Message
I woke up 21 minutes a go, and logged on to check my prepaid visa account. My money is there. I can breath easy for a little while. Wifey doesn’t work, and I have been out of work for 2 years…we can breathe!! thank you ;)
pweufp said:

Joined: Feb 14, 2012
Posts: 1
February 14, 2012 2:48 PM Delete Quote This Flag Private Message
I filed my taxes on the 27th of January, accepted by the IRS. When I checked where is my refund it says I should have it by the 14th. The 14th is here and I still don’t have my refund, there is no 9001 code, I am extremely frustrated.

[Anonymous]

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Hydie said:
January 27, 2012 7:36 PM
Here’s some links to news articles related to the IRS Refund Delays:

H&R Block:
http://blogs.hrblock.com/2012/01/26/the-2012-tax-refund-delay-what-you-need-to-know-now/

Detroit Free Press:
http://www.freep.com/article/20120127/COL07/120127021/IRS-delays-refunds-early-tax-filers?odyssey=nav%7Chead

Hydie said:
January 27, 2012 7:37 PM Delete
Looks like you’ll have to just copy and paste the address into you web browser to jump the their web pages.

Hydie said:
January 27, 2012 7:51 PM
http://content.govdelivery.com/bulletins/gd/USIRS-282378

rothery said:
January 31, 2012 10:17 AM Delete
USA Today Article 1/30/12
http://www.usatoday.com/money/perfi/taxes/story/2012-01-30/tax-refund-delays/52889532/1

FreeFiler through HRB
Filing Date: 1/17/12 22:15 EST
Accepted Date: 1/18/12 14:53 EST
WMR Date: was 2/7/12 all the time;
DD Conf Date: 2/8/12
DD Rect Date: 2/8/12 01:30 EST
updated 2/8/12 01:30 EST

scarr83 said:
February 18, 2012 7:22 AM
http://abcnews.go.com/blogs/business/2012/02/irs-wheres-my-refund-glitch-wont-affect-refunds/

http://nvonews.com/2012/02/18/wheres-my-refund-irs-facing-numerous-problems/

scarr83 said:
February 19, 2012 1:51 PM
http://www.abcnews4.com/story/16969508/irs-announces-nationwide-delay-of-tax-refunds

Dave said:
February 21, 2012 11:02 PM Delete
More Information on Where is my Refund.

http://accountingservicesofyork.com/?p=669

February 21, 2012
Estimates are that about half of all taxpayers who filed between 2/2 and 2/7 across the nation have not yet had their refund released by the IRS. Last week, we reported that the IRS “Where’s My Refund” was not displaying any information at all on most taxpayers affected by this latest nationwide computer problem at the IRS. This problem at the IRS can incorrectly lead these taxpayers to think that their tax return was not filed even though it was actually filed. This past weekend, the IRS began reporting an estimated refund date for some of the taxpayers affected by this problem, which is in many cases either 2/23 or 2/24. For other taxpayers, the IRS “Where’s My Refund” still shows no information, even though the taxpayer actually filed a tax return in early February. Based on information we are receiving, some of the taxpayers who were affected by this nationwide refund problem at the IRS should receive their refund this Thursday or Friday.

As of today, looking at statistics of tax returns filed, here are some statistics:

– for returns filed on 2/1, approximately 10% have not yet been released by the IRS.

– for returns filed on 2/2, approximately 45% have not yet been released by the IRS.

– for returns filed on 2/3 – 2/4, approximately 60% have not yet been released by the IRS.

– for returns filed on 2/5 – 2/9, approximately 40% have not yet been released by the IRS.

– for returns filed on 2/10, approximately 50% have not yet been released by the IRS.

– for returns filed on 2/11, approximately 50% have not yet been released by the IRS.

– for returns filed on 2/12, approximately 50% have not yet been released by the IRS.

scarr83 said:
February 18, 2012 7:20 AM Quote This Flag Private Message
http://nvonews.com/2012/02/18/wheres-my-refund-irs-facing-numerous-problems/

http://abcnews.go.com/blogs/business/2012/02/irs-wheres-my-refund-glitch-wont-affect-refunds/

[Anonymous]

tj said:
January 28, 2012 1:45 PM
Iphone 4! And 20 bucks to igotmyrefnd.com for site advancements

Chewbacca said:
January 28, 2012 1:52 PM
Guns, Bills, Yankees Tickets, woot!

brian said:
January 28, 2012 2:03 PM
New mattress. New Bedroom furniture. Computer. The rest for a trip I’m taking in February.

Pregosaurus said:
January 28, 2012 3:45 PM
I’m having a csection the 17th so we are saving 2grand for hubby’s time off. I need a few baby things to get and then of course the 3d tv that the hubs wants. We are getting the 10k overpayment we are owed back. Funny how quick they were to tax us 30% on hubby’s severance and now it takes forever to get it back.

Shelly said:
January 28, 2012 3:55 PM
We’re buying a new king size bed, a good old beater pickup truck used, a cheap acoustic guitar, a new laptop, some clothes for kids and paying a few bills.

cybernimf said:
January 28, 2012 4:09 PM
New washer/dryer/dishwasher and to save for a trip to texas in may!

bimbi68 said:
January 28, 2012 5:00 PM
paying the rest for my new house, moving, new sectional (used but new to me) desk, monitor and printer (for college) new beds for my kids, and miscellaneous things for the new house.

rothery said:
January 28, 2012 5:14 PM
Nothing fancy paying bills, my refund is not that sizable but I still need it like everyone else.

FreeFiler through HRB
Filing Date: 1/17/12 22:15 EST
Accepted Date: 1/18/12 14:53 EST
WMR Date: was 2/7/12 all the time;
DD Conf Date: 2/8/12
DD Rect Date: 2/8/12 01:30 EST
updated 2/8/12 01:30 EST

Tonja said:
January 28, 2012 6:19 PM
Bills!!!…clothes and a trip to Ulta for me!!!
superman60681 said:
January 28, 2012 6:20 PM
MOVEING OUTA TOWN LOL AND FINES

kevman2066 said:
January 28, 2012 8:21 PM
Buy me a hooker then moving to Canada. heard government is much better there

jaimers said:
January 29, 2012 1:19 AM
bills, furniture, trip to vegas in feb :)

jaimers said:
January 29, 2012 1:20 AM
oh and a new cannon eos 7d yeah buddy!

ellen said:
January 29, 2012 9:56 AM
nothing i need…only what i WANT!!! :)

amanda said:
January 29, 2012 4:34 PM
new beds for kids, new mattress for us, gun and conceal carry permit for the hubby, and who knows what else. Lots of wants. Oh and a trip to see my in laws in Ohio in April. Will need lots of beer money for that!!

Beachy said:
January 29, 2012 5:20 PM
Keeping afloat after having been laid off just before Thanksgiving :( That’s okay though. It could be worse. I could have NO refund coming and not be able to pay bills. So I’m staying grateful :)

Deediana said:
January 29, 2012 6:09 PM
I will be paying bills and going to Vegas for my 30th!!! :)

JasminePurdy said:
January 29, 2012 9:14 PM
New Car (:

Luvmomto3 said:
January 30, 2012 4:53 AM
Moving into a new house, getting new furniture, new washer/dryer!!

iwantmymoneyplease said:
January 30, 2012 10:32 AM
New car washer and dryer new stuff for my kids and some new stuff for me and hubby

pclan said:
January 30, 2012 8:48 PM
A new to us vehicle, a trip to see my family in another state, some school supplies for teh kids, and a couple of bills.

lovelyD said:
February 1, 2012 7:49 AM
Bills and fixing my car! Tax refund can’t come fast enough!
D!

BlessYourHeartMama said:
February 1, 2012 6:56 PM
We are going to get a car, then groceries (1 turkey & 1 chicken from having a empty freezer), then we want to take the kids to the beach for some fun because they’ve been stuck at home other than school for months…not had a big enough vehicle for all of us to go anywhere together :)

abrooks0303 said:
February 1, 2012 7:37 PM
paying for my books for spring semester
Angela

wldcntrygir said:
February 3, 2012 7:30 AM
first paying off our motorcycle finally no more 350 a month payments yay!!!!! Buying all new tires for my truck,paying off credit card and whatever with the rest a few things needs a fixin’ and maybe a massage for this prego mama!!!!!

compwiz1202 said:
February 3, 2012 4:41 PM
Inspection/Emissions. Hopefully nothing fails so the rest of the list can be bigger. :D

JessVa said:
February 4, 2012 3:36 PM
Catching up on bills first, daughter new clithes & such, new computer for me & hubby, some vera bradley &vs pink for myself & may get hybby a new gun for valentines :)

MissAngelMarie said:
February 8, 2012 12:45 PM
Promised my son(3yrs) we would go visit Mickey & pluto:) I already live in fl so we are doing a 2night 3day Disney trip.. New tires, paying bills 2 iphone 4s(fiance&me) buying my boy new shoes and since is bday is super close I’m gonna get him a police car power wheel:)

*filed on 1/31
Accepted on 1/31
Finally(just today) got a DD by date of 2/21

I hope it comes soon cause I’m getting antsy:)

Bekka said:
February 8, 2012 10:18 PM
Four new tires for van, paying off old collections (Dish Network for a moving cancellation & the remainder of hubby’s studen loan *unless they offset us for it anyway*), a few fun things for the baby, myself and hubby and saving the rest.

Ivory said:
February 11, 2012 9:30 PM
Bills Bills Bills, and Engagament Ring.

Brent said:
February 16, 2012 11:28 AM
Foxwoods Resort Casino for a poker tournament!!!!

tom said:
February 16, 2012 3:38 PM
I am going to put mine into my account. Having a hard time making ends meet since being laid-off but I have a part-time job now so it is better than nothing.

Ambs said:
February 17, 2012 9:31 AM
I’m paying to fix my car which has been in the shop since December. And I am also paying to fix my MIL’s car which needs a new motor. Then I am putting the rest back for a rainy day. I’ve had way to many of those this year!

Lindzers said:
February 23, 2012 7:12 PM
Paying back my mom and buddy for helping me through this horrible tax season. Decorating my 13 month old son’s bedroom. New clothes. And the new Black Keys vinyl for my boyfriend.

[Anonymous]

Is a tax refund delay causing you financial hard times? Below are links to Human Services resources that may be able to help you:

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[Anonymous]

fed_up said:

February 23, 2012 11:06 PM Quote This Flag Private Message
hey everyone i have a number for hnr bank they juss told my sister stuff hr block n irs couldnt like pending refunds on ur account which u will find n ur packet from hnr on the pages on the ec info ur account number for the bank is on that page great score let me tell you i got my refund tonite on my ec card but i kno you guys that r still waitn will need good luck everyone (888 687 4722)
http://www.hrblock.com/bank/help_center/emerald.html# Access Funds

**Loan Selection Amount of Time**

H&R Block Emerald Advance Line of Credit:  1 hour

Instant Refund Anticipation Loan: By the time you leave the tax office

Refund Anticipation Loan:  1-2 days

Refund Anticipation Check:  8-15 days

IRS Direct Deposit:  8-15 days

If the time expected for the card to be funded has passed, you can call 1-866-353-1266 for further assistanc

Access Card Information
Access your card balance 24 hours a day at http://?www.onlinecardaccess.com/?hrblockcard
or by calling 1-866-353-1266.

Address Change
If you move and need to have the address on your Emerald Card® changed or updated, complete and submit a Change of Address Form. The following fields must be completed: Cardholder name, card number, entire address printed clearly, signature and date.

Mail or FAX to:
H&R Block Bank
P.O. Box 10364
Kansas City, MO 64171-0364
FAX: 816-854-8050

Lost or Stolen Cards
If your card is lost or stolen, call 1-866-353-1266 immediately. US MasterCard Zero Liability* policy protects you against unauthorized purchases.

Access Funds
Your card is initially funded based on the selection you made at the tax office. Find the selection you made in the below chart to determine the amount of time it will typically take for the funds to be loaded into your H&R Block Emerald Card®.

*U.S. MasterCard Zero Liability does not apply to commercial accounts (except for small business card programs) or ATM locations, or to PIN transactions not processed by MasterCard. The H&R Block Emerald Prepaid MasterCard® is issued by H&R Block Bank, a Federal Savings Bank, Member FDIC. Fees may apply. MasterCard® is a registered trademark of MasterCard International Incorporated. H&R Block Emerald Card is a trademark of HRB Innovations, Inc. This product may not be available at some locations. This product may be covered by 1 or more of the following U.S. Patents: 6,000,608, 6,189,787, 7,072,862, 7127

H&R Block Emerald Prepaid MasterCard® – Enhanced Security Login
http://www.onlinecardaccess.com

[IGMR Admin]

There is a lot of abbreviating around here. Please share useful lingo, acronyms and definitions here.

[IGMR Admin]

Most useful contacts for researching status of income tax refunds are located on our Contact tab (green); however, please use this forum topic to share additional phone numbers and websites you find useful to share with others..

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