[Elyse]

@Andrea

I also called and was told that my refund was approved and to allow additional time for a DDD. That was 3 days ago and my refund amount is still in green parenthesis. Called back this morning and was given the 12 week speech. I asked where I was in the 4 step process that the automated system refers to the agent told me that I she was unaware of a four step process and that I was not the only one waiting. This is madness.

[Author]

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