I finally contacted them about my refund today. I completed the ID quiz on March 9th, and I’ve been stuck in manual review since. When I called today, they said there was no record of me completing the quiz and I was directed to take it again by one person and another person said they found it and sent my file to the support team. See what happens now… Just in case you are in the same situation, call and make sure they received your quiz.
Has anyone had to verify their identity? If so, how long did it take after verifying did you get your refund? I was accepted 2/4, got a letter on 3/9 to verify and have been in manual review.
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