I am in the same boat and want to end their services, as they have not returned my phone calls, missed phone appts, and have delayed my refund even further asking for information I have already sent the IRS etc. But I can’t even talk to the IRS now because they will no longer discuss my case if I am using TAS services. Can’t talk to anyone at TAS open case dept. as there are simply too many callers in the queue. It’s about to make me LOSE MY MIND!!
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