We Cannot provide any info about your refund?!

  • Creator
  • #4262593 Reply

    Robert P

    Ok so Short story, Filed on the 27th accepted on the 28th. I’d say about the 1st-2nd is when the bats disappeared and I got this…,”
    We cannot provide any information about your refund.
    If you electronically filed a complete and accurate tax return you should receive your refund in about 21 days from the received date. If you mailed your return please allow 6 weeks.

    Please read the following information related to your tax situation:
    Tax Topic 152, Refund Information
    If you have questions or need additional information, please have the following on hand when you call:
    A copy of this page.
    A copy of your tax return.
    The Social Security Number, Filing Status, and refund amount claimed on your return.
    The date you mailed your return.
    Please mention reference number 9001 to the IRS Customer Service Representative.
    IRS Hours of Service:
    Monday through Friday, from 7 a.m. to 7 p.m.
    1-800-829-0582, when asked for an extension, enter 362.
    From outside the US call 267-941-1000.
    TTY/TDD: 1-800-829-4059” I’ve heard of TT 152 I need answers though!. Thanks

Reply To: We Cannot provide any info about your refund?!

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Viewing 43 replies - 76 through 118 (of 118 total)
  • Author
  • #4309258 Reply



    ID verified on 3/2

    WMR still showing unable to provide info

    Calling IRS now for a update, at least a confirmation that my ID verify was received

    #4308796 Reply


    ave the similar issue my co work introduced an agent that’s working for Tax Refund he help me solve my issues and it’s so sure now that i’m going to get my refund here is email adept.gov at gmail dot com i advise you to contact him he will help you solve your issues and you will also got your refund

    #4308569 Reply

    Dawn M

    On Feb 18 filed and accepted by IRS and since the next day when I put my info in WMR it says that I didn’t put in the right info, but I am. What could be going on ??? Has this happened to anyone, it seems like my return isn’t in the system, but they accepted it!! What should I do???

    #4308373 Reply


    Got my letter today!

    #4308338 Reply


    Just to give a update,

    so I filed on 1/31

    My return went into further review on 2/19 which is the date they told me the letter was sent

    Today, 3/2 I received the 5071C letter, used idverify.irs.gov website to finish the verify

    Now let’s wait

    #4308325 Reply


    @DP I’m in the exact same boat, but if it’s not here by Monday I’m calling to make an appointment to my local IRS office and will verify there. This doesn’t make any sense. Transcripts come faster than these letters

    #4308088 Reply


    I still have not gotten my letter, from the day they say it was sent, we’re on 11 days. After 14 days I can request them to resend it

    #4307626 Reply

    Lynn Texas

    I filed on the 21st and it was accepted on the 23rd and then on the 2nd of Feb. It changed to we can not give u any information on your return. I called and verified and now it’s been almost two weeks and still nothing.

    #4307005 Reply


    Filed jan 31st accepted same day. Had 1 bar the next day then the next day it disappeared. Called 21 days after not getting redund and lady told me I had a 5071c letter coming n mail for verification. So latter came Feb 25th I called and verified and now wmr and app still says wrong Information please correct and reenter info.. when will I get my money…..

    #4306854 Reply


    Did mine February got accepted feb 26 and im getting that message with topic 152

    #4306810 Reply

    Robert S

    It took about 5 days

    #4305967 Reply


    How long did it take to get your letter after you filed? IRS told me they mailed it on the 2/19, here we are on 2/27 nothing in the mail yet. I filed on 1/31

    #4305924 Reply

    Robert S

    So I filed on the 29th of January. Checked that weekend and I had a message. Called on the 14th just to give the system time. When I spoke to someone they informed I’d get a letter in the mail. So I get the letter and tried to verify online, but that didn’t work because I’m on a phone plan with my brother & they couldn’t verify. I called and went thru the process on the 19th and everything verified. Still no updates on WMR just the same msg about we cannot provide info etc.. feel like I’m stuck in limbo. Did anyone else verify? And when did WMR update.

    #4303872 Reply


    I got my verification letter in the mail yesterday. After waiting on hold for an hour last night. She asked a few questions about my refund, mothers maiden name, fathers name, federal withholding, etc. (these might be different questions for you) There is also a reference number on that letter that helps with Identity.
    The woman on the phone told me it can take up to 9 weeks after verification to receive your refund.

    I read in other forums that some people have received it back as early as 4 days after Verification.

    Hope this information helps.

    #4302802 Reply


    I hope you get your refund soon ! I had to wait 7 months for mine once I got it I didn’t even care lol

    #4302704 Reply


    nope this is my first year having to verify

    #4302563 Reply


    Verification did you verify last year ?

    #4302379 Reply


    I called today, she said they mailed my verification letter on the 19th, still haven’t gotten it yet

    #4300082 Reply


    Mine says the the same thing irs told me to check the 27th due to child tax credit hopefully I’ll have an update by then was verified last year I got my refund in September mind y’all I filed in January of 2018

    #4299729 Reply


    Mine still says the same as of this morning i dont know what to do

    #4299460 Reply

    Thomas Jewell

    filed on January 18th all it has said is that there is no info on my refund. i did id verification 3 years ago and havent had an issue since. but last year it said the same thing as this year and i got mine back on the first round of refunds. i have no idea. lol please help

    #4290757 Reply


    On one hand 9001 just means you accessed the return with a secondary ssn. So for those seeing that use the other ssn on your return

    #4290532 Reply


    Gandy, no they dont

    #4290506 Reply


    Do your transcripts show review codes by chance?

    #4290494 Reply


    An update:

    I called the IRS yesterday, it was on the 20th day mark so she told me to call back tomorrow.

    I called today

    She said my return was received but not posted yet because it required further review, which started on 02/19

    I should be getting a letter in the mail within 14 days (hopefully today or tomorrow though i’m thinking)

    #4286877 Reply


    EXCATLY SAME THING HERE ! BUT GOOD NEWS, I filed 01/22 accepted 01/23 then next week they couldn’t provide information. Call the IRS & they couldn’t open my file because it wasn’t 21 days . Next day got a letter in the mail. HAD TO GO TO A LOCAL IRS BUILDING to verify my return . Now everything is back to normal could talk up to 9 weeks for processing. I’m waiting for the update Friday night then i should be able to check WMR ! Fingers crossed but I checked my online transcript & it has no record of my return but does have a cycle date of 03/04 . So after the updated I should have processing bar .

    #4286670 Reply

    Robert P

    *Update so I received a letter from the IRS last week. You will most likely have to ID Verify really simple questions if you have this years return and last year easy to pull up if you e-filed. It’s the actual process of waiting for the letter and getting through to the IRS that will be the killer. Just be patient you should call the irs and verify your getting a letter with the number and ext provided. Hope This Helps!.

    #4286541 Reply


    I’m also getting the same thing.

    Can not provide any information about my return

    Tax topic 152

    9001 code

    No mail yet, no verification letter yet

    #4282841 Reply


    On the IRS website it says that wmr will not be updated until February 23 2019, hope this helps out! I’m crossing my fingers that it shows something then.

    #4279014 Reply


    I am in the exact same boat. Filed and accepted the same days as you. Same message. No updates since I first lost the one bar and the message with 9001 showed up. Haven’t received any mail from the IRS, so I don’t know what’s up. I also tried requesting transcripts online, but it said they couldn’t find anything for the info I entered, but all of the info was correct, so idk if that just means they haven’t processed my return or what. I should note that this is my first time filing in about a decade.

    #4271776 Reply

    M J

    My refund status shown acceptance January 28th, one bar appeared a week later then received this message; Please mention reference number 9001 to the IRS Customer Service Representative.

    Refund due Monday the 18th however holiday so the IRS agent informed me that I should expect it on Tuesday the 19th so still patiently waiting and praying it do.

    #4268210 Reply

    Rika M

    Still the same for me

    #4267413 Reply

    Kay G

    I filled my taxes on 1/31 got accepted the same day. But now i am getting the same message
    IRS cannot provide any information about your refund . Is this still happening to everyone?

    #4264732 Reply


    1/22 filed
    1/23 accepted
    1/31 Updated to the long message (9001)

    2/4 called and was told that a letter was sent out on 1/30 and to verify the information as soon as I get the letter to continue the processing of refund….
    The guy said to wait 14 days from the 1/30 date before calling again if I don’t receive the letter.

    Still no letter as of 2/10 and we have had the same address for 8 years so fingers crossed it will be here Monday!

    Just because many people have gotten the 9001 message does not mean all of them are “error” in system some are legitimate need for further action.

    #4264499 Reply


    I filed ours married filing jointly with kids on last Monday 2/4/19 and our federal still hasn’t been deposited but our state was deposited yesterday (California). Oh ya, they both were accepted on Tuesday.

    #4264020 Reply


    This message is happening to everyone. I’m sure they’re just overwhelmed after the shutdown.

    #4263238 Reply


    Same here..filed 1/28 and accepted same day..show as processing 2days later…no says same thing, but if I enter wife’s SS# it shows as processing

    #4263222 Reply


    @ Holly. It’s my experience that just because something happens at one level (meaning state/ federal) it doesn’t necessarily mean it will happen on the other. Have you fled your federal return? If so have you been notified if it’s been accepted? Try not to worry unless you know there’s a reason to. Big words coming from me as I’m panicking about my return because I was accepted 1/22 and still have no information other than the message about processing that I started getting I think 3 days ago. Good luck.

    #4263106 Reply


    @Robert P
    They are still processing, I was accepted January 15 and my transcripts just updated last night. My WMR has not updated, but I have heard many people say they received their refund before the tool was updated even. So yes, alott of people have had and do still have the same thing you do. Best wishes.

    #4262613 Reply


    Omg read the other post it happened to everyone for about a week.

    #4262605 Reply


    @Robert P

    I have had the same message since 1/17. Filed 1/10 accepted 1/14. Many people are reporting the same message and have stated per the IRS it is just a system glitch and refunds are being processed. I sure hope they’re correct.

    #4262596 Reply


    Please help! My state return states that my income can ot be verified right now, and will resume once irs contacts emplyers! Wth??? Anyone? Will this be for my federal as well?

    #4262594 Reply

    Robert P

    No dependents filed through TT. Idk what’s going on.

Viewing 43 replies - 76 through 118 (of 118 total)
Reply To: We Cannot provide any info about your refund?!

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