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  • #4332449 Reply

    Hello all,

    I have filed with TT for 5 years now and I never had the refund advance. How do you apply for the loan? Or is it offered and i just never get an offer?


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Viewing 75 replies - 1 through 75 (of 994 total)
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  • #4367752 Reply


    Anyone know how long it takes for SBTPG to deposit on turbo prepaid card once ddd is issued/return approved?

    #4367738 Reply


    Has anyone done the $1.99 moneygram to get money to your bank? How long did it take? I have chime so deposits are released immediately.

    #4367500 Reply


    Filed 1/16
    accepted 1/27
    my funds advance was available 1/29.
    I have had issues using it. my DDD is finally 2/26 so i’m crossing my fingers for a early deposit because that was way past the 21 days

    #4366137 Reply


    @ Alaina Alice this is from TPG’s website:

    Once the IRS or State deposits a Taxpayer’s refund, all associated fees are deducted from the refund amount and your tax preparation fees are direct deposited into your bank account on file with TPG.

    The funds normally arrive in your bank account the next business day (weekends, Federal Holidays excluded).

    #4365896 Reply

    Jennifer Starr

    @Alaina Alice, when I asked I was told that only Federal refund goes through SBTPG, so only Federal would have the fees and advances taken out.

    #4365655 Reply

    Alaina Alice

    Does turbo tax take from state or federal to payback the loan?

    #4360371 Reply


    It depends on which state as well. My daughter in law tried for one last year but TT advance loan not available in NC

    #4360349 Reply


    You have to pass a basic credit check to be eligible for the advance as well as having a low fraud ratio. Your tax return most likely has a high risk of being delayed due to discrepancies which is why they denied you

    #4360340 Reply


    @Wendy, do you have a ddd yet? Would it be possible to wait a bit, people are now getting their money.

    #4360336 Reply

    Wendy Hayden

    Bnwh36 – I was approved for an advance when I filed my taxes. Then I got a notice, stating my taxes were rejected due to an incorrect input on last year’s verification numbers. I fixed the mistake and refiled. My taxes were accepted, but I got an email stating that my advance was denied. Can this be corrected?

    #4353540 Reply


    Ok just my experience. Not saying it gonna be the same for everyone.

    #4353373 Reply


    @Jason, each State and Tax Company is different. Some people have had their entire State intercepted. Leaving them w $0 State left. FACTS..

    #4353030 Reply


    They don’t take there money back out if state. I’m in Ohio and got my state 10 days after I filed. Got 2000 advance waiting on rest which will probably be Tuesday. My guess wmr will update tonight after midnight sometime. What it usually does.

    #4352129 Reply


    Sorry brian. My response is being moderated. Did you get an email after you got accepted? Did it say “approved” or are you going from the pre-approved amount when you filed?

    #4352125 Reply


    @ Brian
    No. You were Pre-approved for $2000. It’s offered to filers who filed before feb 10 or 15 and then you have to meet criteria to get offered it. Now that irs accepted your return, green dot will look at stuff like if you’re really late on student loans, owe Gov agencies, like tickets, taxes, child support kinda thing(not your credit report), then decided to lend any $ and how much. I could be half, all or none. Good luck. You’ll get an email soon.

    #4352119 Reply


    @Brian, yes! You have been approved. The money will come out of your refund, before it is released to you!

    #4352024 Reply

    Brian Haynes

    I was approved for 2000 dollars on the refund advance but my return was not accepted until feb 10, 2020 will i still get my advance

    #4351992 Reply


    Nope. I hate that clicked on that advance. Now my both refunds have to go thru SBTPG too. If I didn’t have to go to an out of state wedding. I would’ve waited. Keep an eye on aztaxes.gov and sbtpg as well as your turbocard and wmr

    #4351946 Reply


    @Farhern, unfortunately you have to pay it out of pocket. See if you can make some sort of arrangement, no reason they wouldn’t want to work w you. Priorty number 1 for loan companines is retrieving borrowed money. This is really sad! I know these loans are helpful in a pinch, but can end up hurting you in the end!

    All the best hun ..

    #4351866 Reply

    Iola B.

    FYI for anyone using the Intuit Turbo Tax prepaid card, if you use it for purchases that require a hold, i.g. rental cars, moving trucks, the hold amount may not be released until you have had the card 30 days

    #4351858 Reply


    Just an FYI for those who got the Intuit Turbo Tax prepaid card with an advance… if you use it for a purchase that requires a hold, i.g. rental car, moving truck, the card wont release the hold until you’ve had the card 30 days

    #4351505 Reply

    A L

    Does TT take it from you federal or state or whichever comes first?

    #4350694 Reply


    Has anyone who received an advance In AZ, received state or federal refund yet?

    #4350680 Reply


    This place is bare since everyone got advances. Usually people on here blowing it up cause it’s almost the 15th.

    #4347958 Reply

    Here we are again


    I’m sure you’ll have to pay it back one way or another😥

    #4347939 Reply

    Felicia H

    I have a question… I got the cash advance, but just found out my refund has an offset for a precious year that won’t cover the advance and offset. What will happen? To the remaining advance Amount I have to pay back.

    #4346426 Reply


    We filed on 1/28
    1/28 accept its and state

    On 1/29 had my advance the only problem was getting the virtual numbers to work called them up by Friday everything was good even had my card and was able to use the atm.

    #4346406 Reply


    The turbo tax card does not work with venmo or any of the cash apps.

    In regards to those saying they were denied.. I was approved, yet it took 3 business days after the email saying to setup the card, for the advance to clear on the temp card, for me to use it.

    #4344822 Reply


    What I will say about JH, There are no hidden fees. They have advance interest free loans and, the advance is typically in your account by days end. But that’s all. Filing fees, forget about it!

    #4344801 Reply


    I was approved for the advance filed at 5pm friday the 7th irs and state accepted 45 min later. It’s now 1pm on the 10th and my balance is showing 0. So very frustrating. I called greendot and turbo debit they said just wait for an email saying my approved amount. Checked the tpg site, its only showing my expected refund amount. So frustrating. Next year im going to someone else

    #4342848 Reply

    Brenda ortega

    @kelsey that means you were denied by the bank forthe loan even though tt approved you. Happened to me too.

    #4342827 Reply


    I thought (well, read ), taking out an advance means your refund will be held longer, first to pay it back, then it goes goes through an additional process? Not certain if I read, or, comprehended right!

    Used TT, this yr. JH last yr w an advance loan. Received my refund 28 days later. Most of the wait, I’m certain, was all the issues last yr tax season including PATH ACT.

    This yr, I decided no advance was needed, filed Fed for free w state for $40. Didn’t really need an advance last yr, but it looked like a sweet deal..

    My advice, try to save and invest if possible! Otherwise this time of yr will be nail bitting, nerve wrecking, sleepless w paranoia to boot. Not worth the stress {○_○}

    #4342763 Reply


    We filed our taxes on 02/06, got accepted about 2 hours later and then had our refund advance within another hour. Everything went smooth as silk, virtual information worked perfectly. I will definitely be doing this next year if they offer it. I added the virtual information to PayPal and we were able to pay bills and order things online or buy things in the stores. Mostly went to bills, but I’m just happy we had no issues.

    #4342523 Reply


    Hi everyone!!!! Refund advance today it’s rocking
    Filed today 6:59pm
    Accepted today 7:20pm
    Refund Advance it’s already in my account for online shopping 1500 it’s true!!!!!
    No problems at all

    #4341661 Reply


    Has any of the ppl who have wrote on here from 2-04-2020 received their advance yet??? Was wondering if this option was too good to be true!

    #4341221 Reply


    So i filed my taxes and was pre approved as well as IRS accepted on February 4th. Still showing zero. ?

    #4339970 Reply



    EIC hold is not new they hold it to verify information and they start releasing mid Feb to late Feb. I file taxes for mostly everyone that claims the EIC and get approved for advance of at least $500.

    #4339951 Reply


    What is the website I need to go to to set up my temporary card and log in info

    #4339282 Reply

    Jay Snap

    So just an update for anyone that is in need of the advance for bills and what not. I was preapproved for the 2000 loan. I filed last night (2-4-2020) and was accepted about 10 minutes later at 7:30p.m. central. I figured that i did make it through the final approval for some reason since Turbo Tax said I would hear something about the loan typically within an hour of Acceptance. Well I never heard anything from them and it was not until today at 11:15 a.m. that I recieved an email telling me I was approved. So if you dont hear bacj within and hour or even 12 hours dont give up, you may still have passed the final approval. Good Luck Guys and Gals.

    #4338968 Reply


    Anyone here use the Turbo card in the past? I see a lot of different information as to whether or not they deposit tax refunds early. Does anyone know if they do from past experience?

    #4338958 Reply


    @Gretchen I received my advance and I have EIC and ACTC

    #4338942 Reply


    I am claiming eitc- I got approved for a $500 advance on a turbocard- after reading some of these I’m now worried that the advance will not be available because of the IRS holding eitc refunds – can anyone clarify this?

    #4338671 Reply

    Jay Snap

    Its only been a few hours though so I guess Ill wait and see.

    #4338732 Reply


    Got approved for the advance.
    E-filed my taxes.
    Set up my turbo debit card/account.
    2 days later… Still says $0.

    I read something online that mentioned if you received the Earned Income Tax Credit on your taxes, (which is pretty much just a little extra bump for those that had lower income for that year) that you can’t get the advance at this time due to some error they’re trying to work out. I’m assuming it has to do with the the fact that every year the IRS puts a hold on returns (2 weeks) for those who receive the EITC because the tax break gets abused by many.
    So for whatever reason it may be, Turbo Tax isn’t throwin the bread early for some.

    #4338695 Reply


    Why so mean @dre

    #4338694 Reply


    @dre must have really hit a nerve have fun with the most coins you’ll probably see in one deposit ever lmao peasant pleb

    #4338687 Reply


    @poorpeople-gonna get straight to the shut the F*ck up bet your buying something dumb you habe 0 rights to open your mouth either say something positive or GTFO!

    #4338676 Reply


    lmao all these poor people aching to go blow their biggest check of the year on flat screens and other impulse purchases lmao America full of deplorables

    #4338661 Reply

    Jay Snap

    Has anyone received an email saying they were not approved, after they were pre-approved and there federal return was accepted. I havent gotten anything saying I am or I am not approved.

    #4338631 Reply

    cynthia early

    I was approved for a loan and my advance is still not on my card a week later!!!

    #4338515 Reply


    I believe this is the first TT has done the refund advance. I was able to pay bills use it on amazon. You can use it with Walmart pay.I sent money to mom on the Facebook messenger app and she was able to send it right back to my checking account and was able to get cash.

    #4338472 Reply


    So I was preapproved for a $500 turbotax refund advance. My federal return was accepted but my card balance is $0.00. It’s been 4 hours…Does it take this long?

    #4338359 Reply


    yes i got my money just around 1 hr after irs accepted, have already paid a bill, i am curious though, does cash app charge a fee if i add cash from card or is that only when i send money directly from the card?

    #4338346 Reply


    I got my email with virtual card info in 10 min. I was able to send money to a friend on cash app no problem. Also was able to make purchases and even pay a bill just providing card info. Have had no issues at all and when I get my actual card will go to bank and see teller and withdraw the rest and deposit in my bank instead of withdrawing 400 a day.

    #4338334 Reply


    @jb I got my advance 15 minutes after filing an hour ago.

    #4338287 Reply


    my return was accepted 45 mins ago, but im guessing i wont see my advance in 15 mins after reading this forum

    #4338261 Reply

    Danielle Stinson

    I was approved and accepted within 20 minute of filing. My advance was approved and I got my email to set up login however. Accessing these funds is nearly impossible. It’s literally for online purchases only! It sucks cuz I sent it western union and paid over $50 jus to get a portion to try to see if it would work. Went to do the rest the next day and all transactions denied and sent back to the account. No Venmo no cash app no money gram no Xoom no Walmart no nothinggg! I will never do the refund advance EVERRRRRRR AGAIN!

    #4338181 Reply

    Marquetta Mason

    Where is my returns

    #4338180 Reply

    Marquetta Mason

    I haven’t recived my returns

    #4338179 Reply

    Girl P

    Okay I just received my cash advance for 2k @ 12:00 noon exactly! So give it 24 hours!

    #4338176 Reply


    Used turbotax for years always have my refund sent to my account. But this year I was suckerd and approved for the advanced. Couldn’t use my temporary card. I’m honestly kicking my self in the butt right now. I use green dot daily I have a Walmart prepaid card and never have any issues. But oh my this is a train wreck. Is there any we can call and have our refunds go to a different card or something? Or do I need to just wait it out and see what happens?

    #4338173 Reply


    My returns was accepted by irs yesterday at 830am and I was pre approved for the advance but I’ve heard nothing about the advance since been waiting on a email does it normally take this long

    #4338099 Reply


    Did anyone send money via paypal? I did and it was sent via echeck. I had a prompt that it would be completed by 2/3/2020. When I login to my turbo card account it shows the money already being taken out, but the money still has not sent to my fiancé’s paypal. Has anyone sent money via paypal and echeck and it actually make it to the other person?

    #4338037 Reply

    Girl P

    @brineedsmoney wow thanks so should the funds be available since I’m able to login it says 0.00 balance I do have my temp card information! Yesterday I wasnt able to login at all! And for the sbtpg site do I have to create an account?

    #4338018 Reply


    @ Girl P…if you created the turbo prepaid card account, the temporary card information is there.

    If you had fees taken out, check sbtpg.com to see if it’s there. Make sure to enter your federal tax amount

    #4337975 Reply

    Girl P

    I filed yesterday around 12 noon was accepted by the irs around 1pm a hour later. I was approved for cash advance as well but have not received temporary card or anything! Last year I received my cash advance 10 mins after filing and getting accepted sooooo.. Just waiting!

    #4337953 Reply


    It was more like 36 hours for me before funds were deposited and I’ve heard a lot of others with the same time frame. Some people never got it at all and were denied after pre-qualifying.

    #4337946 Reply


    I had a refund due to me because I tried to use moneygram to get my funds due to “technical difficulties “ all of my transactions were declined. The transaction is still “pending “ after a week and can’t get any help. Don’t really know what to do now and can’t get any help

    #4337928 Reply

    Jada D

    I filed at 6:03pm on Feb 3, IRS accepted at 6:18pm. It’s now 7:26am on Feb 4th and I still have received my advance. The website says money will be deposited in 1 hr.

    #4337770 Reply


    Nancy guess we are both the 1% then. I’ll try calling tomorrow if it still isn’t there.

    #4337767 Reply


    Has there been anyone who filed recently (within the last day or so) that hasn’t received their loan? The site says 99% of users receive their loan within 1 hour of being approved. It’s been 12 hours for me and still nothing deposited after my federal was approved. Or am I just that 1% lol

    #4337129 Reply


    I was approved, accepted, and had loan deposited to my virtual card but, no way to access it! I can’t sign in. How the hell am I supposed to get my virtual card? I downloaded the Turbocard app and it says my login info is wrong and to change anything requires my actual card number. Grrr.

    #4336977 Reply


    Turbo tax offers it at the very last page of filing. I have e-filed for years and always blew right past it!!! Regretfully!!! Its right there before you sign.

    #4336972 Reply

    Pat Fussy

    Gene taxpayer you sound pretty hot.

    #4336970 Reply

    Pat Fussy

    Hey hey hey I’m here to play tax time games yay! Dani’s comments are asinine calling people liars cause she didn’t get her refund as quickly as she thought she should have.

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