TURBO TAX REFUND ADVANCE !!!

[CrazyPisces228]

Hello all,

I have filed with TT for 5 years now and I never had the refund advance. How do you apply for the loan? Or is it offered and i just never get an offer?

[NurseKrista26]

@C no if you chose a different payment than direct deposit you can either add a bank account on the IRS website or you will be mailed a physical check

[C]

Does anyone know if our economic relief checks will be automatically deposited onto our Turbo Tax cards, since we chose that option for taxes, rather than putting in our bank info?

[Fizzle]

They took your cash for fees sorry

[Fizzle]

Was it by our state that was deposited maybe it was offset

[Ramon Bermudez]

I applied dor an advance refund. An i got it. My IRS. Web page (check my refund )mention that my return was deposited into account. I cheked my turbodebit card. An even half the amount if money that i was supposed to receive was deposited. Out of $700.00 dollars i only got $43.00 in account why am i not seeing the rest of my return

[Lisa]

@sarah I had a ddd of 2/26 also and haven’t received anything on my card yet. The IRS said to call my bank if I don’t receive by March 2, so I guess I’ll have to wait and see.

[needmymoniesnow]

@A Wife how did that happen?

When you file with TT and have fees or the advance, only your federal is routed to SBTPG. Your state is always routes directly to your account. I’ve been filing with them have having fees deducted through SBTPG for over 15 years and my state has never gone to SBTPG.

[A wife]

My federal was deposited with no issues today a day early despite TT sending my state back. Hope this helps someone in the future dealing with TT prepaid card.

[A wife]

The turbo tax card sent my state back on January 30th. Now I’m worried that they’ll send my federal back that has a ddd of 2/26 which would make no sense because I got a 2k cash advance and TurboTax is supposed to take their $80. Has this ever happened to anyone and what happened once they received your federal?

[Vonnie]

You can connect turbo debit to cash app. And add cash to your cash app.

[Unicornpoont]

Mine probably got sent back because my husband was the filer and it was going to my account

[Sarah]

@bellamakk

I called today. They said they could see that they’re supposed to receive it on the 25th which is tomorrow, but that it would take 24 to 48 hours to go into my account. Hoping I see it in my account tomorrow because someone else on one of the Facebook groups said that every time they use their they always get it the day before and it only takes maybe an hour after they take out the funds for them to deposit it to your account

[Sarah]

Other people in groups that I have seen told me they usually do get it the day early and once taxpayer group gets it it takes maybe an hour to get to your account after the funds are taken out

[Sarah]

Apparently it doesn’t want me to post but I called today and they said it will be in tomorrow and would take 24 to 48 hours to go to my account (my TT card)

[Sarah]

Apparently it doesn’t want me to post but I called today and they said it will be in tomorrow and would take 24 to 48 hours to go to my account (my TT card)

[Bellamakk]

@sarah yes I am having an issue. I received the advance and have ddd of 02/26. Have you figured out why there is an issue. Maybe the companies do not work together.

[Sarah]

Anyone with the advance and a ddd of the 26th still not seeing anything on SBTPG? I had no other fees, just the refund advance.

[ineedthemoney]

@Briannn as long as you used the correct routing and account number your good. The bank name is not a requirement. It could have been left blank.

[Target]

@Keymetoo, I’ve sent money to people via moneygram, but it was store pickup only. And it cash, so the money is sent right away and made available as soon as recipient shows up! I would imagine it works the same. It’s no different than adding cash to a prepaid card, it’s a cash deposit, monies are available within minutes.

[Briannn]

I’ve used The turbo tax prepaid card Before. Last year actually and had no problems and got my refund right away within a week. This year I filed on Feb 9th and they got accepted on feb 10th. I didn’t put the Correct bank name, Green Dot Bank, I spaced out and put something else. Will this effect my refund? My account and routing numbers were correct.

[Ashley]

Anyone know how long it takes for SBTPG to deposit on turbo prepaid card once ddd is issued/return approved?

[Keymetoo]

Has anyone done the $1.99 moneygram to get money to your bank? How long did it take? I have chime so deposits are released immediately.

[vdearing]

Filed 1/16
accepted 1/27
my funds advance was available 1/29.
I have had issues using it. my DDD is finally 2/26 so i’m crossing my fingers for a early deposit because that was way past the 21 days

[Dsca]

@ Alaina Alice this is from TPG’s website:

Once the IRS or State deposits a Taxpayer’s refund, all associated fees are deducted from the refund amount and your tax preparation fees are direct deposited into your bank account on file with TPG.

The funds normally arrive in your bank account the next business day (weekends, Federal Holidays excluded).

[Jennifer Starr]

@Alaina Alice, when I asked I was told that only Federal refund goes through SBTPG, so only Federal would have the fees and advances taken out.

[Alaina Alice]

Does turbo tax take from state or federal to payback the loan?

[Nurseynursenurse]

It depends on which state as well. My daughter in law tried for one last year but TT advance loan not available in NC

[Bri]

You have to pass a basic credit check to be eligible for the advance as well as having a low fraud ratio. Your tax return most likely has a high risk of being delayed due to discrepancies which is why they denied you

[Target]

@Wendy, do you have a ddd yet? Would it be possible to wait a bit, people are now getting their money.

[Wendy Hayden]

Bnwh36 – I was approved for an advance when I filed my taxes. Then I got a notice, stating my taxes were rejected due to an incorrect input on last year’s verification numbers. I fixed the mistake and refiled. My taxes were accepted, but I got an email stating that my advance was denied. Can this be corrected?

[Jason]

Ok just my experience. Not saying it gonna be the same for everyone.

[Target]

@Jason, each State and Tax Company is different. Some people have had their entire State intercepted. Leaving them w $0 State left. FACTS..

[Jason]

They don’t take there money back out if state. I’m in Ohio and got my state 10 days after I filed. Got 2000 advance waiting on rest which will probably be Tuesday. My guess wmr will update tonight after midnight sometime. What it usually does.

[KittyKatAteTheTiger]

Sorry brian. My response is being moderated. Did you get an email after you got accepted? Did it say “approved” or are you going from the pre-approved amount when you filed?

[KittyKatAteTheTiger]

@ Brian
No. You were Pre-approved for $2000. It’s offered to filers who filed before feb 10 or 15 and then you have to meet criteria to get offered it. Now that irs accepted your return, green dot will look at stuff like if you’re really late on student loans, owe Gov agencies, like tickets, taxes, child support kinda thing(not your credit report), then decided to lend any $ and how much. I could be half, all or none. Good luck. You’ll get an email soon.

[Target]

@Brian, yes! You have been approved. The money will come out of your refund, before it is released to you!

[Brian Haynes]

I was approved for 2000 dollars on the refund advance but my return was not accepted until feb 10, 2020 will i still get my advance

[KittyKatAteTheTiger]

@deej
Nope. I hate that clicked on that advance. Now my both refunds have to go thru SBTPG too. If I didn’t have to go to an out of state wedding. I would’ve waited. Keep an eye on aztaxes.gov and sbtpg as well as your turbocard and wmr

[Target]

@Farhern, unfortunately you have to pay it out of pocket. See if you can make some sort of arrangement, no reason they wouldn’t want to work w you. Priorty number 1 for loan companines is retrieving borrowed money. This is really sad! I know these loans are helpful in a pinch, but can end up hurting you in the end!

All the best hun ..

[Iola B.]

FYI for anyone using the Intuit Turbo Tax prepaid card, if you use it for purchases that require a hold, i.g. rental cars, moving trucks, the hold amount may not be released until you have had the card 30 days

[IolaB]

Just an FYI for those who got the Intuit Turbo Tax prepaid card with an advance… if you use it for a purchase that requires a hold, i.g. rental car, moving truck, the card wont release the hold until you’ve had the card 30 days

[A L]

Does TT take it from you federal or state or whichever comes first?

[Deej]

Has anyone who received an advance In AZ, received state or federal refund yet?

[Jason]

This place is bare since everyone got advances. Usually people on here blowing it up cause it’s almost the 15th.

[Here we are again]

@fahern10

I’m sure you’ll have to pay it back one way or another😥

[Felicia H]

I have a question… I got the cash advance, but just found out my refund has an offset for a precious year that won’t cover the advance and offset. What will happen? To the remaining advance Amount I have to pay back.

[Joana]

We filed on 1/28
1/28 accept its and state

On 1/29 had my advance the only problem was getting the virtual numbers to work called them up by Friday everything was good even had my card and was able to use the atm.

[Maximillan]

The turbo tax card does not work with venmo or any of the cash apps.

In regards to those saying they were denied.. I was approved, yet it took 3 business days after the email saying to setup the card, for the advance to clear on the temp card, for me to use it.

[Target]

What I will say about JH, There are no hidden fees. They have advance interest free loans and, the advance is typically in your account by days end. But that’s all. Filing fees, forget about it!

[Bnf9064]

I was approved for the advance filed at 5pm friday the 7th irs and state accepted 45 min later. It’s now 1pm on the 10th and my balance is showing 0. So very frustrating. I called greendot and turbo debit they said just wait for an email saying my approved amount. Checked the tpg site, its only showing my expected refund amount. So frustrating. Next year im going to someone else

[Brenda ortega]

@kelsey that means you were denied by the bank forthe loan even though tt approved you. Happened to me too.

[Target]

I thought (well, read ), taking out an advance means your refund will be held longer, first to pay it back, then it goes goes through an additional process? Not certain if I read, or, comprehended right!

Used TT, this yr. JH last yr w an advance loan. Received my refund 28 days later. Most of the wait, I’m certain, was all the issues last yr tax season including PATH ACT.

This yr, I decided no advance was needed, filed Fed for free w state for $40. Didn’t really need an advance last yr, but it looked like a sweet deal..

My advice, try to save and invest if possible! Otherwise this time of yr will be nail bitting, nerve wrecking, sleepless w paranoia to boot. Not worth the stress {○_○}

[April]

We filed our taxes on 02/06, got accepted about 2 hours later and then had our refund advance within another hour. Everything went smooth as silk, virtual information worked perfectly. I will definitely be doing this next year if they offer it. I added the virtual information to PayPal and we were able to pay bills and order things online or buy things in the stores. Mostly went to bills, but I’m just happy we had no issues.

[Nay🇨🇺]

Hi everyone!!!! Refund advance today it’s rocking
Filed today 6:59pm
Accepted today 7:20pm
Refund Advance it’s already in my account for online shopping 1500 it’s true!!!!!
No problems at all

[Kimbo]

Has any of the ppl who have wrote on here from 2-04-2020 received their advance yet??? Was wondering if this option was too good to be true!

[Kelsey]

So i filed my taxes and was pre approved as well as IRS accepted on February 4th. Still showing zero. ?

[Rina]

@Gretchen

EIC hold is not new they hold it to verify information and they start releasing mid Feb to late Feb. I file taxes for mostly everyone that claims the EIC and get approved for advance of at least $500.

[Brea]

What is the website I need to go to to set up my temporary card and log in info

[Jay Snap]

So just an update for anyone that is in need of the advance for bills and what not. I was preapproved for the 2000 loan. I filed last night (2-4-2020) and was accepted about 10 minutes later at 7:30p.m. central. I figured that i did make it through the final approval for some reason since Turbo Tax said I would hear something about the loan typically within an hour of Acceptance. Well I never heard anything from them and it was not until today at 11:15 a.m. that I recieved an email telling me I was approved. So if you dont hear bacj within and hour or even 12 hours dont give up, you may still have passed the final approval. Good Luck Guys and Gals.

[Kate]

Anyone here use the Turbo card in the past? I see a lot of different information as to whether or not they deposit tax refunds early. Does anyone know if they do from past experience?

[Kate]

@Gretchen I received my advance and I have EIC and ACTC

[Gretchen]

I am claiming eitc- I got approved for a $500 advance on a turbocard- after reading some of these I’m now worried that the advance will not be available because of the IRS holding eitc refunds – can anyone clarify this?

[Jay Snap]

Its only been a few hours though so I guess Ill wait and see.

[Bridge]

Got approved for the advance.
E-filed my taxes.
Set up my turbo debit card/account.
2 days later… Still says $0.

I read something online that mentioned if you received the Earned Income Tax Credit on your taxes, (which is pretty much just a little extra bump for those that had lower income for that year) that you can’t get the advance at this time due to some error they’re trying to work out. I’m assuming it has to do with the the fact that every year the IRS puts a hold on returns (2 weeks) for those who receive the EITC because the tax break gets abused by many.
So for whatever reason it may be, Turbo Tax isn’t throwin the bread early for some.

[Bitcoin]

Why so mean @dre

[Bitcoin]

@dre must have really hit a nerve have fun with the most coins you’ll probably see in one deposit ever lmao peasant pleb

[Dre]

@poorpeople-gonna get straight to the shut the F*ck up bet your buying something dumb you habe 0 rights to open your mouth either say something positive or GTFO!

[poorpeople]

lmao all these poor people aching to go blow their biggest check of the year on flat screens and other impulse purchases lmao America full of deplorables

[Jay Snap]

Has anyone received an email saying they were not approved, after they were pre-approved and there federal return was accepted. I havent gotten anything saying I am or I am not approved.

[cynthia early]

I was approved for a loan and my advance is still not on my card a week later!!!

[Sarah]

I believe this is the first TT has done the refund advance. I was able to pay bills use it on amazon. You can use it with Walmart pay.I sent money to mom on the Facebook messenger app and she was able to send it right back to my checking account and was able to get cash.

[Elizabeth]

So I was preapproved for a $500 turbotax refund advance. My federal return was accepted but my card balance is $0.00. It’s been 4 hours…Does it take this long?

[jb]

yes i got my money just around 1 hr after irs accepted, have already paid a bill, i am curious though, does cash app charge a fee if i add cash from card or is that only when i send money directly from the card?

[Bounce]

I got my email with virtual card info in 10 min. I was able to send money to a friend on cash app no problem. Also was able to make purchases and even pay a bill just providing card info. Have had no issues at all and when I get my actual card will go to bank and see teller and withdraw the rest and deposit in my bank instead of withdrawing 400 a day.

[Noname]

@jb I got my advance 15 minutes after filing an hour ago.

[jb]

my return was accepted 45 mins ago, but im guessing i wont see my advance in 15 mins after reading this forum

[Danielle Stinson]

I was approved and accepted within 20 minute of filing. My advance was approved and I got my email to set up login however. Accessing these funds is nearly impossible. It’s literally for online purchases only! It sucks cuz I sent it western union and paid over $50 jus to get a portion to try to see if it would work. Went to do the rest the next day and all transactions denied and sent back to the account. No Venmo no cash app no money gram no Xoom no Walmart no nothinggg! I will never do the refund advance EVERRRRRRR AGAIN!

[Marquetta Mason]

Where is my returns

[Marquetta Mason]

I haven’t recived my returns

[Girl P]

Okay I just received my cash advance for 2k @ 12:00 noon exactly! So give it 24 hours!

[Marie]

Used turbotax for years always have my refund sent to my account. But this year I was suckerd and approved for the advanced. Couldn’t use my temporary card. I’m honestly kicking my self in the butt right now. I use green dot daily I have a Walmart prepaid card and never have any issues. But oh my this is a train wreck. Is there any we can call and have our refunds go to a different card or something? Or do I need to just wait it out and see what happens?

[Laquisha]

My returns was accepted by irs yesterday at 830am and I was pre approved for the advance but I’ve heard nothing about the advance since been waiting on a email does it normally take this long

[Paypaldummy]

Did anyone send money via paypal? I did and it was sent via echeck. I had a prompt that it would be completed by 2/3/2020. When I login to my turbo card account it shows the money already being taken out, but the money still has not sent to my fiancé’s paypal. Has anyone sent money via paypal and echeck and it actually make it to the other person?

[Girl P]

@brineedsmoney wow thanks so should the funds be available since I’m able to login it says 0.00 balance I do have my temp card information! Yesterday I wasnt able to login at all! And for the sbtpg site do I have to create an account?

[Bri]

@ Girl P…if you created the turbo prepaid card account, the temporary card information is there.

If you had fees taken out, check sbtpg.com to see if it’s there. Make sure to enter your federal tax amount

[Girl P]

I filed yesterday around 12 noon was accepted by the irs around 1pm a hour later. I was approved for cash advance as well but have not received temporary card or anything! Last year I received my cash advance 10 mins after filing and getting accepted sooooo.. Just waiting!

[Kate]

It was more like 36 hours for me before funds were deposited and I’ve heard a lot of others with the same time frame. Some people never got it at all and were denied after pre-qualifying.

[Mary]

I had a refund due to me because I tried to use moneygram to get my funds due to “technical difficulties “ all of my transactions were declined. The transaction is still “pending “ after a week and can’t get any help. Don’t really know what to do now and can’t get any help

[Jada D]

I filed at 6:03pm on Feb 3, IRS accepted at 6:18pm. It’s now 7:26am on Feb 4th and I still have received my advance. The website says money will be deposited in 1 hr.

[Eugene]

Nancy guess we are both the 1% then. I’ll try calling tomorrow if it still isn’t there.

[Eugene]

Has there been anyone who filed recently (within the last day or so) that hasn’t received their loan? The site says 99% of users receive their loan within 1 hour of being approved. It’s been 12 hours for me and still nothing deposited after my federal was approved. Or am I just that 1% lol

[Mjwp3]

I was approved, accepted, and had loan deposited to my virtual card but, no way to access it! I can’t sign in. How the hell am I supposed to get my virtual card? I downloaded the Turbocard app and it says my login info is wrong and to change anything requires my actual card number. Grrr.

[Lucidanne]

Turbo tax offers it at the very last page of filing. I have e-filed for years and always blew right past it!!! Regretfully!!! Its right there before you sign.

[Pat Fussy]

Gene taxpayer you sound pretty hot.

[Pat Fussy]

Hey hey hey I’m here to play tax time games yay! Dani’s comments are asinine calling people liars cause she didn’t get her refund as quickly as she thought she should have.

[Gene taxpayer]

Yeah I used free and there was an option to select the advance but I didn’t want it, if you didn’t click that you probably can’t get it again unless you refiled with them again.

[Gene taxpayer]

Your all going to see they fucked my brother hard last year he thought there was no fees and they took 500 for a 2500 advance.

[Gene taxpayer]

20% interest no thanks. I’ll just use my credit cards pffff woot woot Cathy’s a whore

[Owl Statue]

Does Turbo Tax not offer this advance if you use the free filing option? I wasn’t offered it and I met all of the qualifications…

[Blakney]

I canceled my temporary card on the 29th because said it was already linked to a paypal account so that canceled the card that was being sent to me. I still have not received my new card but they said it was sent on 29th through expedited shipping so I thought I would’ve had it by now.

[Desire]

I have went thru so much bull shyt got my new card that i ordered and yesterday it got closed any one know who I can call when I call turbo tax it says good bye after entering all info there money on my card and I want it now

[Jaydens Mom]

hmm..i filed absolutely free. paid nothing for a card. withdrew cash at atm in local walgreens with no fees. done some online shopping and paid a few bills no fees. I’m really confused

[Sierra]

@Elliott – I paid no more to get the advance than I paid last year just to file my taxes. If you didn’t like the fees you didn’t have to go through with it. And last I checked H&R charges more than TurboTax.

[Elliott]

Do not fall for this. Got back turbo tax refund advance for $500.00. They do charge fees. $99 on top of 21 to process and $10.95 for a card. FUCK THESE GUY’S. No better then he block if you ask me.

[Alex]

It gives you the option when filing

[Jayden’s Mom Oh]

Gene Taxpayer…it’s an advance..with zero fees and or interest. Also no fees to use card. And free atms. Why are you on a forum that has absolutely nothing to do with you lol. I’m not an addict. I didn’t need the momey. I wanted it. And so what if ppl do need it. Not sure why you’re so mad and judgy 💁

[Jayden’s Mom Oh]

Has Common Sense..I’m not sure. I just kept checking sbtpg until it showed my advance was deposited. It hit my card about 12 hours later. But that was when they were behind. I think they are hitting sooner now. Sorry I can’t help more.

[Jason]

U can only pull out from 400 to 600 on atm cause of the banks limit not the cards limit. If u want the full amount off the card take it inside the bank to the bank teller and tell them u want it all off the card. There’s like a 5 dollar or less charge doing it that way. U can only pull out 400 to 600 a day through the atm. It’s so someone can’t take all your money why they do that.

[Jason]

It wasn’t bugs it was people being impatient. The temp card and physical card r the same. But they have a different expiration date and cvv on back. I never had a problem. People cancelling there cards when the physical card came in 5 days or less.

[Jason]

What Gene taxpayer? We’re drug addicts? No it’s called bills. Someone didn’t get approved lol. Or don’t get the eic.

[Kristy]

I was preapproved for the refund advance. Haven’t received it. Called turbo and greendot they told me to look for an email. What is the email I look for???

[HasCommonSense]

Jayden’s Mom Oh, Thank you so much. I did not know about sbtpg.com. It seems that they will show you when they actually receive the money from the IRS. That is great, but is there anywhere that has information about your Advance that you were already pre-approved for on TurboTax (over 48 hours ago: pre-approved, filed, accepted).

[Jayden’s Mom Oh]

HasCommonSense.. I never heard anything from them. I only knew I was getting it when it posted to sbtpg..com best place to track it . i think.

[HasCommonSense]

Filed and Accepted Fed return on 1/29/2020. Was pre-approved for advance before submitting returns. I have no received any kind of correspondence after being pre-approved or filing. Can anyone shine some light on this for me. I meet all the requirements.

For those dealing with CashApp and such, trying to move money from your virtual cards, here’s a little info from someone that has been doing that for a few years now:

First off, CashApp does not accept any PRE-PAID cards, that is what the majority of Green Dot cards are. I have had quite a bit of experience moving money around using apps and services and Ill give a suggestion here, takes very little work and is very convenient in situations such as this.

I use CashApp,PayPal, and Venmo.
PayPal, and Venmo (also owned by PayPal) both accept prepaid cards.
If you do not know what Venmo is, its just like CashApp but has been around longer. Very solid app.

The easiest way, I find, is to link the pre-paid card to my Venmo, send the money to my friends Venmo, then have them send it to me via CashApp. (I do that because my bank account is connected to CashApp. I could also have the money sent to PayPal. (if you do not already have a PayPal account, or dont have your bank account linked to one, it takes a couple days to do such. They make two deposits into your bank account which then you have to tell back to the. This is their bank account verification process.)

Another way is to create two Venmo accounts. Link bank to one and pre-paid card to other. Send money to self.

I think you get the gist of what I’m saying here. There are ways to move money almost any direction. Online banks, pre-paid cards, virtual cards, etc. have really opened up some doors, both good and bad.

[Ally]

I’m so beyond irritated. I was approved for the full amount for the loan and transferred it to cash app, but now they’ve locked my account and they want me to verify my identity. I can’t even verify it because they locked me out. Ugh. Anybody have any suggestions?;

[Sierra]

So I am glad I waited for some of the initial bugs to get worked out. I submitted my taxes at like 4 today with a $250 advance. They were accepted by the IRS like 10 minutes later and I had the money on my temp turbo tax cars within general 30 minutes of filing and was able to use a cash app to send some to a friend to send back to me to use. I hope all of you who were struggling are getting better.

[Jennifer carman]

TO EVERYONE HAVING PROBLEMS ACCESSING THEIR ADVANCE REFUND LOAN MONEY ON THE TEMPORARY TURBO VISA DEBIT. I USED MONEY GRAM FAST SEND AND SENT THE MONEY DIRECT TO MY BANK OF AMERICA DEBIT ACCOUNT AND IT COST ME AROUND $10 TO SEND $750 TO MYSELF IN MINUTE AND WORKED FLAWLESSLY. JUST SAYIN

[Jason]

Just received physical card. Took 5 days

[Impatient pete]

3 days later and am now finally able to link it to facebook pay and Google play, haven’t tried anything else yet.

Will update.

[Bella]

My state return is being deposited on 02/05 btw. Its for Indiana. My federal is still on the first bar. But I have EIC so I know not to expect it before March

[Shawna]

I got my card today, activated it and went straight to the bank, withdrew some and used cash app for the rest…. if you guys are still having issues call this number. It puts you in touch with someone at greendot directly. They were able to confirm my delivery and gave me a tracking number.

(866)652-4611
Ext 3890

[Zac]

I have finally been able to use my temporary card info to make online purchases at target and amazon! I’ve been trying all week and nothing until now. I’m still waiting on permanent card but I just ordered it Friday so it should be any day now. Glad I waited before calling.

[Rome]

Just got my replacement card delivered through FedEx. It took 2 days to come. I activated it and it’s letting me make online purchases. I haven’t tried using it at ATM yet.

I got my regular card in the mail yesterday thinking it was the replacement and it didn’t work because they closed the card. The replacement card comes through FedEx not regular mail.

[Celts88207]

People who could use their cards at ATMs. How much were you able to take off? The whole amount or?

[Selena]

Brothers and Sisters!!!
So I signed up for the delivery notifications yesterday on FedEx. Got one last night that I had a deliver set up for today by noon. I knew it was the card I called about Wednesday. Delivered at 11:30 this morning. I activated it and it would only let me withdraw $600 at BBT not a free ATM because the free atm would only let me do $400. So I took out $600 cash an KD transferred the rest to my Apple Pay and sent that to my bank!! Worked like a charm. We have light at the end of the tunnel friends!!!!!

[Joey]

Received my expedited card on day 2. Wouldn’t work anywhere but the ATM. Took a fees hit but money is off.

[PP]

@Kimmy

How were you able to see it on the card app? Mine states “error”.

[Shae]

I have been experiencing the same issues as everyone else, is there a class action law suit going on. If not I’m going to start one. A whole week and still can’t access my funds. This is unacceptable. Literally anticipating the fedex guy now. Thank god a friend of mine works there so as soon as it come I can get it immediately delivered to me. Smdh

[C]

I just checked Fed Ex again, and I now have a pending delivery for Mon. Hopefully it’s legit…Wish I would have just tried withdrawing from an ATM with the original card before asking for a new one, because now the old one is closed and I have to wait longer to access my $.
Oops.

[ALG]

Update, just recieved my card and made an atm withdrawl. Works as it should FINALLY

[Kimmy]

So, I was basically told the same bs as everyone else. Advanced has been in my account since the 28th. Virtual card never worked. Account and routing worked for a few hours. Was able to pay one bill. Called multiple times and was told different things. Was told my card was going to be sent overnight which would mean I would get it the 30th. Representative told me that wasn’t true. Just called Fedex and they said no deliveries are scheduled for my address. Turbo Card app says it will arrive today. Idk what to believe anymore.

[Sarah]

@megs can you log into your account and change your phone number or see if they can send a verification to your email? Also I think someone said that they had to go on a desktop website and not their mobile phone in order to verify. GreenDot told me they expedited it but they and their system keeps adding on another day and they don’t have tracking information. I also called as well as made an account with FedEx, and they can’t see anything.

[ALG]

Update, those of you who cant find information- i reccomend calling fedex!! They can look and check on deliveries being made to your address. I called on wednesday , was told it would be expidited overnight, yesterday they told me it wouldnt arrive until the 4th and that the card was still in processing. I called fedex and they said it would be delivered today before noon. Hope this helps.

[Ynd]

I have not gone through all the comments but i’m sorry to see some people are having issues.
But for those who just filed – I filed last night through Turbo was accepted within the hour and received my $2,000 advance within an hour or two from that. I don’t have a physical card yet but I have been able to pay some misc bills online with my temp online card info. A few minutes ago I was also able to transfer money from the Turbo card to my Cash App card with no problem. So if you have CashApp, try entering your Turbo card number and transferring funds so you can access the cash.

[Rynea]

I filed my taxes and was approved for the 2000 advance on the 27th. The IRS accepted my returns the money was deposited. I couldn’t use my card number anywhere not with PayPal cash app or anything else. This morning I tried the temp card number and it worked everywhere to pay Bill’s with walmart pay and kroger pay. So as of now mine is fixed. It took 3 days but I can use it everywhere.

[Keri$]

UPDATE. Just received my card via FedEx. Was told it will be expedited on the 29th. Turbo card app still says printing. I hope this helps

[MEGs]

@sarah
Yup been on FedEx for days and nothing but just got my card.

Annnnnnd it won’t send me the code through my text so I can verify the care.

You. Have. Got. To. Be. Kidding.

At this point I’m tempted to start calling news networks.

[Sarah]

Anyone not find info on fedex but receive their card ?

[Ashley]

To those of you wondering I ordered my replacement on the 29 told it would be here the 3rd I got it today

[RobesUnicorn]

Oops! Didn’t mean to post that one 3 times!!!

Update…

Supervisor said my card was expidited on the 29th which takes 3-5 business days. (and apologized 🙄 that the other customer service representatives only work off of notes on your account, and just basically guess when you will receive your card…) Acknowledged the fact that “this is our error on our end” Also he said that “it could be today”…

Losing my mind….

Also… Nothing on FedEx.

[Ashley]

I just got my card fed ex

[Leron]

Final update
FedEx truck came dropped my replacement card off ( I was told it would arrive Feb 3rd) but came today
Went to the atm and withdrew all funds off of it
I called for a replacement on Wednesday
So ppl scared about the 3 or 4 day shipping on a replacement don’t worry as mines was sent overnight and got here at like 915 am

Good luck to everyone and next year fuck turbo tax lol

[C]

Tried to make a very long post on here a moment ago, but didn’t work.
Here we go again:

Like a lot of you, I was told Wed that a replacement card would be overnighted to me, only to find out from the next rep that they didn’t issue a replacement card, nor would one be overnighted if they had. She apologized for the last rep “misinforming” me, and said a replacement card would be issued and sent by Feb. 4th.
I can’t use the “where’s my card” feature on the Turbo app, and after creating a Fed Ex acccount/downloading the app, I’m still seeing no tracking info or pending deliveries whatsoever.
Turbo card rep said they don’t have a tracking number for me yet, but to check back in a few days…Why would I have to check back in a few days just for a tracking # if my card is being sent to me in a few days…?
A lot of you are saying you experienced the same, but do have tracking info through Fed Ex, or received your replacement card today.
I am concerned because the first rep straight up lied to me and never even issued a replacement, and the second one can’t give me tracking info.
How do I know my card has even been sent this time?
Green Dot’s fb sent this in response yesterday:
”
Hi Camille. We understand how this is concerning. We have no visibility of the tracking info yet. Rest assured, your card will be delivered within 3 business days. We apologize for the inconvenience.”

When I call the Turbo card automated line, it tells me my card will be sent by the 5th (the rep said the 4th).

I don’t know what to trust anymore, and considering everyone else seems to be able to track their card one way or another, and I cannot, I’m worried there is no new card to speak of, and I’m holding out hope for nothing again.

[Alyssa]

Hey

So I was able to transfer the amount from one Paypal to another. The paypal I sent it to then placed limitations on the account and after verifying everything the account was restored, however, I was still unable to transfer to my debit card. I WAS able to withdraw $500.00 from Walmart. Do you have to wait an entire 24 hours from the time you withdrew the day prior since its $500 a day OR is it just per day. I went at 5 and withdrew, can I go at 12:30 and withdraw from Walmart again??? I need to know if anyone can help with that. New to paypal and even that is a pain in the ass. Thanks

[Kate]

For Cash app male a.second account and link the new card. I successfully sent to my funds to my regular Cash App once. After that the transactions failed. I them switched cards linking the advance to my regular Cash app and my bank card to my new one. It worked again after that

[Kate]

@KelH I was able to pay my car insurance, order some things and Cash app small amounts of money to myself with it.

[RobesUnicorn]

This all started on Tuesday the 28th… Soo… Temp card didn’t work (WOW) 🙄 Called and got a replacement card “Expedited” and was told that I would receive my card the next day. It didn’t come… (SURPRISE!) 🙄 Soo… I called again the next day and was told I would get it “tomorrow”… Again… It didn’t come and they continue to lie to me. I called last night and was “apologized” to over and over and they said a new date… The 3rd… Today I checked on the Turbo Card App again because yesterday it said “error” and now it is telling me that my card is being “printed” and that I will get it by the 10th!!!!!! 😠😠😠 Calling now… Waiting on a Supervisor (they actually do have them!!!) Update soon. Also when I call the automated message says ill get my card by the 7th! THREE DIFFERENT DATES!!!!

[RobesUnicorn]

This all started on Tuesday the 28th… Soo… Temp card didn’t work (WOW) 🙄 Called and got a replacement card “Expedited” and was told that I would receive my card the next day. It didn’t come… (SURPRISE!) 🙄 Soo… I called again the next day and was told I would get it “tomorrow”… Again… It didn’t come and they continue to lie to me. I called last night and was “apologized” to over and over and they said a new date… The 3rd… Today I checked on the Turbo Card App again because yesterday it said “error” and now it is telling me that my card is being “printed” and that I will get it by the 10th!!!!!! 😠😠😠 Calling now… Waiting on a Supervisor (they actually do have them!!!) Update soon.

[RobesUnicorn]

This all started on Tuesday the 28th… Soo… Temp card didn’t work (WOW) 🙄 Called and got a replacement card “Expedited” and was told that I would receive my card the next day. It didn’t come… (SURPRISE!) 🙄 Soo… I called again the next day and was told I would get it “tomorrow”… Again… It didn’t come and they continue to lie to me. I called last night and was “apologized” to over and over and they said a new date… The 3rd… Today I checked on the Turbo Card App again because yesterday it said “error” and now it is telling me that my card is being “printed” and that I will get it by the 10th!!!!!! 😠😠😠 Calling now… Waiting on a Supervisor (they actually do have them!!!) Update soon.

[Keri]

I got my card, purchased declined besides random places, but it allowed me to pull all mine off the card, so just try and take the money off your card.

[C]

The fact that I’m in the same boat as ya’ll, but am still not receiving tracking info from both Turbo or Fed Ex is concerning me.
I too was told on Wed I had a replacement card being overnighted to me, only to find out yesterday from the next rep that was a lie, and was then told she would issue one to send to me by the 4th.
When I call the automated system for Turbo, it tells me it will be here by the 5th.
They tell me they don’t have a tracking number because “Fed Ex hasn’t provided one.”
I downloaded the Fed Ex app/made an account, and still no pending deliveries or tracking info.
When I messaged the Green Dot fb yesterday, I received this message as a response:
“Hi Camille. We understand how this is concerning. We have no visibility of the tracking info yet. Rest assured, your card will be delivered within 3 business days. We apologize for the inconvenience.”

I honestly don’t know what to believe/hope for at this point. Do I really have a card coming this time, or is the next Turbo card rep I speak to going to tell me the last one “misinformed” me again??

[Courtney N Vannest]

Hey guys I have been keeping up with this since I got my advance … I got my card in the mail yesterday it wasn’t working to pay for anything… I’m thinking you have to take it to the ATM and do a balance inquiry BC that’s what I did and then I was able to pay my bills buy stuff and get money out of the ATM just trying to help some people out

[Ruth]

78 hours later & I finally got it a 4am this morning.

[Keri]

@kate, no it will only come out of your federal

[Kate]

Does anyone know if you got the advance will it come out of your states if you get them before your federal?

[Ashley]

Same with Keri says my card shall be here today

[Keri]

Update. I can now track my card on the turbo card app. Yesterday I only got the error message. It says I will receive my card in the mail today. Fingers crossed. Been waiting since Monday

[Nancy]

Ok everybody. Anyone who is expecting an expedited card. To find out when its coming even with no tracking number create an account on Fed ex and go to manage delivery. My tracking info popped right up. It is being delivered today before 10.30am. I’m shocked because I’ve had all the same issues as everyone else and I was told 1 business day on Wednesday.only then to be told 3 business days yesterday. Hopefully this helps some of you.

[Sarah]

Hey guys guess what? My expedited card that gave me a 3 Day date of the 4th is now telling me the 5th! and I don’t have any tracking information for FedEx because they still haven’t even sent it even though they supposedly processed my request today. I’m literally in tears… I have a three and a five year old and next to no food in the house, and I have shut-off notices for 2 of my bills because (go figure) hours this time of year where I work are very hard to come by. I’ve literally never been in such a desperate pathetic situation and I honestly don’t know what to do anymore. I’ve pretty much gotten any and all information from you guys on this forum, so I do appreciate the help and support from all of you… I’m just at my breaking point… if anyone finds a solid resolution and is able to reach out to me, I would really appreciate it. you can add me on Facebook. My name is Sarah Burchard

[Sarah]

Well my 3 Day expedited card is now telling me that it will be here the 5th instead of the 4th which was already more than 3 days. I’m literally in tears over this guys… im 33 and a single mom. my hours at work are terrible right now because of the season and I literally have next to nothing to feed my 3 & 5 year old, and I have two shut off notices for bills. I’ve never been in such a desperate pathetic situation before. If anyone is able to find a solid answer about how to possibly speed up this process, and if you’d be willing to contact me when you find this information, I would really appreciate it. You can add me on Facebook @ Sarah Burchard or email me at [email protected].

[Jayden’s Mom Oh]

Henry Garcia. My temp card is the same number as my physical. Pretty sure everyone is. Hope that helps.

[Henry Garcia]

Ingot an email saying that i can now use my temp card to shop online and it gave me the last 4 numbers to my card and it said to conplete it log in, but when i try to log in it wont let me and its asking me to input my 16 digit physical card number in which i obviously havent received so wtf? Is there a way to get my temp or do I have to wait? PLEASE HELP ME!!!!

[Kimberly Willis]

I feel like I’m being mislead in all directions and no one knows what they are talking about. Pointless calling customer service since they put me on hold for 2 hours with no response. If they sent an email or notification to let people know that there is an issues and steps to do next it would give me some peace of mind. Today I found out that expedited card would not take 24hours as one rep told me but actually 3-5 business days. After about 7 years service I think I’ll give H&R Block a second chance.

[Beverly]

Omg I am pissed way beyond pissed don’t know who to contact but beyond not only will I lose google pay but pay pal now because of this shit

[Kelley]

Spoke with somebody in the office of the president of Intuit.
Really awesome guy, I’m actually impressed with how well he handled it.
Problem is, it can’t be solved. The issue pertained to the security code and expiration, as we all know.
As far as the replacements, it’s just like a lost card at the bank. They cancel the current, and send new.
I have a rep following up with all relevant info and will keep y’all posted, but the best thing to do is to not tie up the phone lines, not create additional work tickets, and hope for the best. The physical cards will work for ATM withdrawal. Get your card, activate it, retrieve your money.
All other costs incurred need to be documented. Please make sure you have receipts of fees paid to PayPal for transferring, Xoom if you used that, etc.

[Duckfan]

I was just able to money gram money by using debit card and having a cash pickup.

[Chiffon Buckner]

It can take up to 48 hrs before you get approved. I filed and got accepted yesterday around 4:30 pm and didn’t get an email until this morning saying my money was deposited.

[Chiffon Buckner]

I got my advance today but when I linked my PayPal it’s saying that they sent the deposits to verify my account and are now ready for me to confirm them but I’m not seeing any other transactions other than the deposit from turbo tax. Can someone tell me how long it takes to see the transactions on the turbotax card site?

[Leron]

Update
Made a FedEx account
And got delivery confirmation for tomorrow morning for my physical card
Was shipped today and it says priority overnight
Mind you I got my advance Wednesday at like 3am or so
I ship alot and they are not shipping original cards that way if it gets to you in like 3 days that’s cool but definitely not spending the money to overnight so I know it’s the new card. I was also told mines would arrive 02/03 so if you getting a replacement card it should be on the way depending on when you called

[Duckfan]

It’s just frustrating. Really kicking myself for not doing a bigger amount when I did transfer from paypal.

[Jess]

@duckfan…

Dont waste ur time… Tbh it doesnt work on google wallet orrr cash app!

[Duckfan]

I also was able to use paypal once. I have tried making new ones and cannot GRT anything to work! So frustrating.

[Duckfan]

I don’t understand how you guys are linking to cash app. It tells me the card is not an acceptable card.

[Jess]

@eric

Yeah im not trying to get a new one im just waiting for the original one to arrive!

[M]

@C No I didn’t use the app. Once its setup go to tracking then manage your delivery it should appear there with any other packages you may have coming from fedex. Thats how I got my tracking info.

[Eric]

For everyone saying to call and get the new card shipped fedex or whatever. Dont. You all are saying youll get it feb 3rd or whatever. You will receive the personalized one before that one comes. My taxes were accepted the 27th, money came same day had same issues with the temp card everyone else is having. Personalized card came today and all is well. It wouldnt let me activate it in the app you have to do it on a browser. Or at least i did. Card number is exactly the same just the expiration and CVV are different. All your going to do is screw yourselves more by having the new card shipped. Followed this thread for a few days now thanks everyone

[Watchedthisfeed]

My temp card and real card would not work online but I went to ATM and withdrew all 2000 and deposited in my real bank account. They have free ATM at walgreens and CVS. Hope this helps cause I know most are frustrated.

[C]

@M,
I just set up a Fed Ex account via the Fed Ex app, and it is still not showing anything pending /being shipped.
Did you use the app? Where did you look, and how did you get a tracking number?

[M]

The cards are coming from a place called FIS.

[M]

Hope this help someone! Never got to use my temp card since the system crashed or whatever happened. I started calling this number 8882854169 on Tuesday. I spoke with a guy who said the card was compromised and a new one was being overnighted to me. Okay so here comes Wednesday no card and I get back on the phone. I was told to check FEDEX with a tracking number and a bunch of bull crap about the card coming on Feb 7th. Of course I wasn’t trying to here none of that. She came back and said oh by the 4th. I asked for a supervisor they don’t have one. Fast forward to today the card has been processed and shipped. I will receive it tomorrow! Call and get a new card if you haven’t. Setup a fedex account its free so you can see once its been shipped since they won’t give you a tracking number.

[Bella]

@Heather

Yes I noticed. I had the temp number memorized because I tried it so much the first day. So I was surprised to see that the real card had the same number. I was afraid it wouldnt work but it did at the ATM. It still didnt work on cashapp though

[Heather]

I contacted my local news channel.

[Angela]

Im pretty sure TT doesnt care. I posted my issue to their facebook page and in a private message and got no response either way. I did however have my temporary card number vanish from my card page.

[Eve]

GUESS WHO GOT THEIR EXPEDITED CARD?!

Guess who’s card is already fucking closed?!

Mine!!!!!!!!!!

This is unbelievable how they are running this!

[Bella]

I got my card in the mail today. I registered it and set my pin. All their ATM locations are weird, like CVS, Dollar Tree, etc. I didn’t want to get embarrassed in public in case it didn’t work so I went to Chase. I was able to pull the rest of my money off that was left after paying for my plates Monday with the temporary checking number and buying a tv stand from Wayfair yesterday with the temporary card

[Eric]

Personalized card came today. Had to activate via browser. Card works as should

[C]

@Kelley, the replacement is rhe only option we really have, since we cannot retrieve our funds with the original physical card.
Unless I am mistaken, and anyone here has been able to retrieve funds from an ATM via the physical card?
However, once they’ve issued the replacement, as they supposedly have for me, the other card is as good as dead anyway. Nothing to do but wait, and report to whomever will listen, so it doesn’t happen to anyone else.

[C]

@ Mike, of course I called Fed Ex…To verify that I actually have the replacement card heading my way, as they said it would be via Fed Ex…

& I reported to the BBB, because…That’s what they’re there for.

I’m genuinely unsure why you seem confused by these actions.

[Heather]

I’m not sure anyones noticed but the first original card number is exactly the same as the temp card. The exp and CVS code was different but that “virtual” card number was the exact same number as my phyical card. Maybe that’s why there was such a problem. I also just read about how last year people were getting their tax returns to the card and then their accounts were frozen and they had to send their I’d cards to verify then when they called back it was lost, and that happened like 3 times, the one lady ended up calling her local news and the news called green dot and her funds were available within an hour, another lady saw the news story and had to have the news call green dot for her as well and same story, the news called and her money was released within hours.. so they have a history of screwing up people’s tax refunds. And lying. Apparently because theres such high fraud with taxes a d having them loaded on prepaid cards, but what’s bullcrap is that they forced us to have it loaded on that card, I would have gladly had my advance deposited to my bank account had I been given a choice..this year is completely unacceptable and they need to be held accountable, false advertising at the VERY least. Especially since it seems to be a pattern, and this year who knows how many people have been put in really terrible situations due to not having access to their money. I know it’s most definitely making my life difficult. Let not just let them continue to screw people every year. Green dot is a multimillion dollar corporation, this is total bull****, period.

[Kelley]

Guys, at this point, your best bet is to avoid the replacement. Wait for the physical card, retrieve your funds, and get together for a class action. I’m currently trying to hit up news networks to at least get it out there that they need to stop advertising the product. This is the important part. We are all experiencing the same thing and we’ve been in this together, but the more we call, the longer we wait just to hear the same.
The more we call, the more tickets get created. While you’d think that’s a good thing, it’s not. They have to address each and every single one. There’s a new ticket created every time we call back. That’s a lot. They weren’t prepared for this and we know it. We can’t change that.
What can actually help would be for them to stop ADVERTISING the product, issue a statement and set up a dedicated line for those already affected. TurboTax has been inundated with calls because the Turbo Card line is useless and redundant.
We simply need to wait it out, butt make sure to get in touch with news networks so they can warn customers. The more customers they obtain, the longer it takes for resolution.

[Mike]

Yikes now people are calling Fedex. And why waste time calling the BBB they won’t do anything

[C]

I called Fed Ex, and they see no pending deliveries for my address.
I called the Turbo cs again for the tracking number, and they claim they “don’t have a tracking number yet, because Fed Ex hasn’t sent them one.”
Bullshit.
They said to check back with them “tomorrow, or maybe in 2-3 days for the tracking number.”
Also, the woman I spoke with before, told me the new card would be delivered Feb. 4th, but the automated system says “Feb. 5th.”
None of this makes ANY sense.
I have filed a complaint with the BBB, but their policy is to give the business 30 days to reach out before they do anything about it.
Quite concerned about the fact that the rest of my tax refund will be sent to this sketchy account as well.

[Ryah]

What places do work with the temp card i can only get walmart.com to work nothing else is working for me.

[Greendot]

Try again its actually the bank that administers the advance aka money she gave me the last 4 of my new card and told me to calm them back.. make sure ur hitting the numbers to speak to a representative. It’s not a call center it’s a direct line someone who is very. Much an American

[C]

I called (Turbo card’s customer service) again today and told them I could not use the temp card (aside from online retailers who accept PayPal, after linking it to that account), that physical card did not work either, and that when I spoke to one of their representatives yesterday, she stated I would receive a 1 day expidited replacement card free of charge.
Well just as I thought, she’d lied.
The customer service rep today aplogized for the “misinformation,” aka blatant LIE from the other rep, and told me I would have a replacement card in the mail via Fed Ex on Feb. 4th, and that the issue has been resolved, & they just need to send out new cards because the other ones aren’t working.
So now I can’t use my old card even via PayPal while I wait for the replacement, which I won’t hold my breath for.
Going to call Fed Ex again and see if they (Turbo) even issued the delivery this time.

Fingers crossed…

[Anthony]

I tried using mine on Apple Pay and cash app and both said the code or exp date were invalid. I tired adding the bank account info into cash app and I got not a valid number but on Apple Pay it worked fine. (Adding it to Apple Pay is useless since you can only PUT money into the bank account not TAKE OUT)

[Rob]

@greendot

Tried calling that number they just reverted me back to Turbotax

[Kris]

I was able to use my temp card on cash app to transfer the money to my bank account.

Here are the steps:
1) Create a 2nd Cash App Account
2) Add the Temp Card as the DEBIT CARD number on the second cash app account
3) On the Cash App, Type in how much you want to send and send that money to your (1st) Original Cash App Account, that has you bank account or bank debut card information on it.

I did this and it worked perfectly.

Also, My taxes were accepted at 7:14 am on Tuesday and the Advance was available on my temporary card at 4:04 pm- so about 8 hours

[Greendot]

The first physical card didnt work for alot of us either

[Anthony]

If I were you, I would wait and learn a lesson from my experience. Don’t get worked up on the phone with the card people and don’t try to use the bank account numbers unless paying a bill. Instead just wait for your card. It does take 3-5 days but it’s worth the wait. Yesterday I was all mad about me not being able to use my funds that were “available” on Monday. Tried using temp info but it’s the EXP DATE and 3 Digit CODE on the temp card are wrong online. I got my card today and filed on Friday 1/24/2020. But being in the moment and reading all your comments I got mad again and demanded a new card and they said the earliest would be the 2/3/2020. My number card was expected the (2/7/2020) but came early. If I would’ve just waited till the mall came before requesting a new card I would have access to my account. But since I wasn’t patient now I have to wait another 3 days lol. Lesson learned, just wait for the FIRST physical card. Hope this helps someone and stops them from ordering a new card. Because now I have a useless turbo card in my hand lol

[Greendot]

877-908-7228. IRS gave me that number for Green dot

[Vicki]

Again everyone if you want to see where your expedited card will arrive or if it was sent out create a FedEx account online for free it will show if you have a scheduled delivery. I ordered my expedited card yesterday created FedEx account today shows the card will be delivered tomorrow.

[Fyi]

Light the fire under they a** and call your local news outlet.. Everyone who is willing file a class action lawsuit

[Lexi]

NOW THERES NO WAY TO ACTIVATE THE DAMN CARD!!! The link sends you to an empty freaking page.

[Ashley]

I reported it to the IRS. I called IRS customer service

[Selena Mullin]

I just called again to see if my “expedited card” had been mailed because I was told yesterday I would receive it today and the woman told me seven days and I lost it and said oh hell no I was told yesterday I would get it today via Fed ex this is not my fault you all have totally dropped the ball on this you are not reporting the problem to the clients you are leaving it up to them to try to use this bullshit card only to have it declined we were supposed to have access to our money as soon as our returns were excepted for some of us that has literally been since the 27th and we have no access to our money and now you are telling me it’s going to be another week???? She said let me check… Then she came back and said oh no it’s three business days so you should receive it via FedEx on February 3. I again went on a total fucking meltdown and she just kept repeating the same stock answer of “ I’m sorry, you are going to get it in three business days”. Folks who the hell knows what’s going on or when we will get our money. Personally I need my money for bills and you can’t even use that banking info listed because it says it’s for direct deposit only…we all got FU@@ED

[Selena Mullin]

I just called again to see if my “expedited card” had been mailed because I was told yesterday I would receive it today and the woman told me seven days and I lost it and said oh hell no I was told yesterday I would get it today via Fed ex this is not my fault you all have totally dropped the ball on this you are not reporting the problem to the clients you are leaving it up to them to try to use this bullshit card only to have it declined we were supposed to have access to our money as soon as our returns were excepted for some of us that has literally been since the 27th and we have no access to our money and now you are telling me it’s going to be another week???? She said let me check… Then she came back and said oh no it’s three business days so you should receive it via FedEx on February 3. I again went on a total fucking meltdown and she just kept repeating the same stock answer of “ I’m sorry, you are going to get it in three business days”. Folks who the hell knows what’s going on or when we will get our money. Personally I need my money for bills and you can’t even use that banking info listed because it says it’s for direct deposit only…we all got screwed

[Sarah]

@Selena Mullin YOU HAVE TO CALL THEM! Once again, to anyone who received a message on Facebook saying that they can issue/are issuing you a replacement card at an expedited speed, that is NOT a confirmation. That is their way of telling you that that is an OPTION. You will have to call them or accept a call from them to confirm your information in order for them to send you the expedited card. Please don’t sit around and wait for GreenDot Bank to do what they should be doing… double check everything, and expect to get different answers from every single person you speak to. Not only are the people at the call center incompetent, but they obviously don’t have all the information they need in order to do their jobs. With such high call volume and all the issues they’re having, I guarantee most of these people are being outsourced from random call centers and have no idea what the hell we’re talking about when we call.

[Selena Mullin]

Update yet again…
Y’all I don’t even know what to tell you at this point but there has got to be something that we can do collectively as a group start a Facebook page or something that all of us can subscribe to that I’ve had this problem and tag the news and newspaper media because they cannot get away with this shit this is not our problem this was their screwup they are not forthcoming with information have made no press release they give absolutely nothing but stock answers over and over again anytime people try to call something must be done!!!
I just called again to see if my “expedited card” had been mailed because I was told yesterday I would receive it today and the woman told me seven days and I lost it and said oh hell no I was told yesterday I would get it today via Fed ex this is not my fault you all have totally dropped the ball on this you are not reporting the problem to the clients you are leaving it up to them to try to use this bullshit card only to have it declined we were supposed to have access to our money as soon as our returns were excepted for some of us that has literally been since the 27th and we have no access to our money and now you are telling me it’s going to be another week???? She said let me check… Then she came back and said oh no it’s three business days so you should receive it via FedEx on February 3. I again went on a total fucking meltdown and she just kept repeating the same stock answer of “ I’m sorry, you are going to get it in three business days”. Folks who the hell knows what’s going on or when we will get our money. Personally I need my money for bills and you can’t even use that banking info listed because it says it’s for direct deposit only…we all got FU@@ED

[Kelley]

Hey y’all,
I’ve been following this forum since I filed on Monday. Filling was super easy, but somehow clicked the wrong thing and accepted Deluxe package got $40 that I didn’t even need to use, but was completely unable to back out of. No option to go back to free. Whatever. I’ll take that loss because I’m getting a refund advance. Ha! Then I get to the end and I’m hit with another $45 charge to have them just take the fee out of my refund. Would never have had to pay that if the app hadn’t made sure I couldn’t back out of this deluxe bullshit. Either way, whatever, getting an advance, who cares.
So I get approved, IRS accepts my return, and pretty quickly, the money was there…. but like the rest of us, I can’t use it. Call them 4 times over the course of 3 days, nothing. Messenger, same response as everyone else. I was able to PayPal some of it, but after that, NOTHING.
Since we all know we’re getting screwed, how do we go about a class action? I plan on calling TurboTax directly today to hopefully get the charges reversed for a product I didn’t want or need. There is already a class action related to TurboTax and H&R Block for hiding the free option, so they know they’ll have hell to pay already. What do we do besides the BBB complaint? How do we get in on class action? We’re all screwed. We all lost. All the fees we have to pay just to get money off of this bogus fucking card. Ugh.

[Selena Mullin]

Update yet again…
Y’all I don’t even know what to tell you at this point but there has got to be something that we can do collectively as a group start a Facebook page or something that all of us can subscribe to that I’ve had this problem and tag the news and newspaper media because they cannot get away with this shit this is not our problem this was their screwup they are not forthcoming with information have made no press release they give absolutely nothing but stock answers over and over again anytime people try to call something must be done!!!

[Njs]

The card not the account number work!!!! They do not care about a resolution nor how impactful this is to clients. I have spent 3 days trying to access the funds. This will be my last year using turbo.

[Candice]

I called channel 5 on you side 216 431 3700 For ohio folks I’m sure anyone else can call.

[kpo]

I have SERIOUS questions at this point… SO not only are we not able to use the temp card, being lied to about receipt of the “expedited card”, and not sure if I’m the only one, but transactions are ALSO being declined trying to use the acct & routing numbers…

[Everyone]

I just called and made a complaint to fox 8 news everyone else do the same

[Jodi]

Ok, so how did you all get your temp card number? I got an email saying my advance was loaded on a temp card with a link to “access my funds”. Link goes to a page that says there’s an issue wait til the real card comes. Filed on 26th, accepted 29th.

[Sarah]

I sent a link to this page to turbotax so they can see what’s really going on.

[#TurboTaxGotUsAll]

We need to start a FB page with all this mess on it and tag every news media outlet and newspaper. There thousands more people out there going through the same thing. Something has got to be done. They have made no statement to customers or the media about the problem or the resolutions. They wait for us to try and use the card info or card and then sit on hold for an hour while they tell us “it was a glitch you’ll get an expedited card tomorrow “. Tomorrow comes and it’s “Oh you’ll get a card in 3 business day”. So the first person lied to me??? That must of been a glitch too…

[Selena Mullin]

@@ Brittany
You and me both girl!!! For all those wondering. If you are indeed getting an advance you WILL get an email within 24 hours of the IRS accepting your Federal returns. Both emails will be from Turbo Tax. One saying your return was accepted and one saying your refund advance was sent to the TEMP CARD INFO THEY GIVE…
**This is a Copy and Pate from that email**
“Your Refund Advance loan request submitted through TurboTax has been approved by First Century Bank, N.A., Member FDIC, for a loan of $2000.0. Your debit card is on its way and will arrive in 5-10 business days. Log in and get your temporary card info so you can start shopping online! Plus, track your card delivery status, and take advantage of your account benefits, all before your physical card arrives!“

[MEGs]

Just got off the phone with FEDEX and drumroll pleased! They said THERE WAS NO PENDING PACKAGES BEING DELIVERED TO MY ADDRESS….

Um-friggin-buhlievable… Just WOW.

[Eve]

After the small deposit verification through PayPal I was finally able to link my account using the routing number and checking number. I finally sent $500 to my other account as a test run. My other account was credit but the money was not taken out from my turbo account. Also all further PayPal transactions from this account have been denied. When trying to contact turbo green dot, they initially said they don’t work with pay pal. How in the hell?!

When I explained the situation further they said they would open a ticket and I can try to send my next transaction after an hr. Guess what? Still declined. Called back and explained the situation and was told but the money is in the account. And I’m like duhhhhhh that’s what I’m telling you guys, and you keep denying everything. I asked for a supervisor and she said “there is no supervisor” I said how do u not have a boss?! Get me whomever is above you, I’ll hold. I’ve been holding for 13 minutes for a supervisor. This has got be the WORST customer service ever. It’s also the worst bank ever!

[MEGs]

START RECORDING THE CONVERSATIONS WITH THEM!! Catch them, on RECORD , LYING.

I feel a lawsuit is ensue…..

Also, again, y’all go to BBB and light em up!

[Brittany]

@Selena

I havent received an email confirming or denying if I was approved or not….that is the confusing part and I’ve waited on hold for over an hour to get answers….all I can say is this is a hot mess and I will never attempt this crap again! Thanks

[Selena Mullin]

@@Brittany

You probably didn’t get approved then hun. If you are then. The money shows up same day in your account online. A lot of people said they were approved then later denied..

[Brittany]

So from what I am reading most of you have had issues with not being able to get your money. I have received my card days ago but account still does not show my advance deposit and it has been a week since my return was accepted. Any suggestions or help? Can you see that there is a balance on the card…but you just dont have the card yet? I am so frustrated!

[Selena Mullin]

I just called again to see if my “expedited card” had been mailed because I was told yesterday I would receive it today and the woman told me seven days and I lost it and said oh hell no I was told yesterday I would get it today via Fed ex this is not my fault you all have totally dropped the ball on this you are not reporting the problem to the clients you are leaving it up to them to try to use this bullshit card only to have it declined we were supposed to have access to our money as soon as our returns were excepted for some of us that has literally been since the 27th and we have no access to our money and now you are telling me it’s going to be another week???? She said let me check… Then she came back and said oh no it’s three business days so you should receive it via FedEx on February 3. I again went on a total meltdown and she just kept repeating the same stock answer of “ I’m sorry, you are going to get it in three business days”. Folks who the hell knows what’s going on or when we will get our money. Personally I need my money for bills and you can’t even use that banking info listed because it says it’s for direct deposit only…we all got FU@@ED

[Everyone]

Everyone who has repeated issues and customer service lying to you please file a claim through the better business bureau bbb.org This is insane

[KAHILA A JENERETTE]

@marquita I ended up waiting about two days before getting approved from filing…but what I was told that, even though it says you’re approved, you’re technically not approved until you receive an email stating you were; but they said they also send an email if you’re denied.

[KAHILA A JENERETTE]

So pretty much go to the atm, withdraw, and then request a new card?

[marquita]

it said I was approved for 500 advance and they it excepted my federal return but not my state yet will I still be able to get my advance and when should I get it because it been a whole week already

[Morgan]

I just called green dot card and they told me the info they gave me yesterday was incorrect. Blamed it on a system glitch. They told me yesterday the we’re canceling my temporary card info and was gonna expedite me a card and it’ll arrive within one business day. Well when I called today they said that was misleading information and it’ll be here within 3 business days and when I asked for a tracking number so I can track my card they informed me they didn’t have a tracking number. Needless to say I gave her a piece of my mind. This is the most ridiculous shit I’ve ever heard of. So if they told you you were getting a card within 1 day don’t hold your breath.

[Chris]

CAN WE ALL SAY CLASS ACTION LAWSUIT!!! IVE been recording every single phone call

[Marie]

I like the temporary card number to PayPal and used as perfected method of payment it worked, also for online bills I used the routing number and account number and my bills got paid

[Amy]

after you have completed your taxes and you get to the final step to efile them, it will ask you how you want your refund, if your eligible for the refund advance, it will give you the following choice between direct deposit or refund advance. If you take the refund advance, it will put it on to a Turbo tax debit card for what you are approved for. When your taxes are approved by the IRS, it will send the remaining balance to that issued debit card as well.

[MEGs]

@onemadetaxrefunder

I explained to the guy I couldn’t use the temporary number for online transactions and he asked me if I wanted to deactivate the card that was on the way (the original card) and I said “No” because it should be here by tomorrow and it wouldn’t make sense to order another one that’ll take longer so let’s wait then he said he already put in for an expedited card but that whichever card came first I could activate that one.

The fucker de-activated the original card ANYWAY!!! So I have no choice. It to wait even LONGER.

I just got off the phone AGAIN and if they tell ANYONE IT’LL BE HERE IN A DAY they are LYING TO YOU they’re trying to pacify everyone by lying. the girl literally one minute said it was sent yesterday it would be delivered TODAY and slipped up later and said won’t be here until AFTER FRIDAY!!!!

They’re lying to everyone of us. It won’t get here in a day and it still might not work.

Again, go to BBB and light their asses up. This has been a NIGHTMARE.

[Vicki]

Hey everyone just wanna let you know if you have a fed ex account you can see when your card will arrive without the tracking info its looked up by address. Just created one and see that my card will be arriving tomorrow

[Chelsea]

No letter of being denied my advance this is day 3 after my taxes were accepted??where’s my damn advance

[Keya]

It takes about 3 business days to receive your actual card. I filed on 1/18/2020 and received my actual card on 1/22/2020. When the advanced came on the 28th I was able to access my funds from a atm and make purchases online. Hopefully it works out for you guys having issues with the temporary card online.

[OneMadTaxRefunder]

@ Meg

The card you received, was it your original card or did you have one expedited as well? If it was the expedited card, did you get it in 1 day?

[OneMadTaxRefunder]

So was told I was getting an expedited card with in 1 business day, yesterday Jan. 29 I called today at 11:30 a.m to see if my car would arrive FedEx or UPS and if I could get tracking information. This is what they said, yesterday we were told to tell people 1 day for expedited cards but today we were told to tell people 3 days!!! Oh, I was livid!! Are you serious right now!! How can they do that!! Then they took my temporary card info off the app as well but yet I used it to pay a bill the day I got the loan and took out the amount this morning! There system is so screwed up! The shopping within 1 hour is a complete hoax and they should give people that got screwed over by all this, something!! I want my fees refunded back to me for all this hassle!!

[MEGs]

Well…. Got my card in the mail….

It DOESNT WORK.

Jesus CHRIST this is a NIGHTMARE!!!

[Eq]

What a Fucking SHIT SHOW… 🤡 🎪

[Leron]

@beverly
Sorry writing to fast . But Google pay is available on iPhone and Android.
I was able to link my turbo card to my Google pay via routing and acct number
Once you confirm the account you can send a transfer to someone in your home or a friend since Google pay is on Android and apple
Then once it pops up for them you can delete the bank account off your Google pay and when they send it back it will go to 1 of your other accts or cards you have linked
Mines took like an hour to pop up in her sent payment when I transfered .
Hope that helps. Also may not work for everyone because these cards are bogus and come off as fraud flags which is why it’s not usable online until you get a physical and can withdraw at an atm

[Beverly]

Hey leron did you mean transfer your google pay to your Apple wallet

[Eq]

What a $h!t Show!! 🤡 🎪

[Tyler]

Man this is such bullshit I was told I was approved for a refund advance of 2000 so selected there card instead of direct deposit like I normally do and told I received a email from green dot saying even though I was not approved for the refund advance the card is on the way what the hell was the point in selecting there card if I not approved I have contacted both turbotax and green website hopefully they will fix it if not I’m dont with turbotax

[Disappointed]

Update when you get the physical card go to the atm it works I did it at Bank of America pulled everything out for a few of 3$ a transaction. My physical card still wouldn’t work for online purchases. But I’m just relieved the atm did work and I got my advance in hand and out of that god awful card. What a hell of a few days it’s been! Now I need a glass of wine and a nap lol. Good luck to everyone

[MEGs]

Y’all this can’t be real… This has got to be a joke.

They really don’t think they’ll be held accountable for any if this. The TurboTax Rapid Refund IS STILL ADVERTISING that you can shop online “usually” within one hour…..

So that’s it… We all must be the “usually” few…..

And if they said you’d get a card in one day. Don’t hold your breath. It’s a lie.

[Shawna]

Jayden’s Mom Oh

I have repeatedly been on here and checking their fb page, their comments are full of the same complaints and being given the same bs generated response. Its crazy and makes no sense….People have been waiting all week and still can’t access their funds only to have a card expedited and no REAL resolve….

[Leron]

For people trying to transfer using PayPal
Be cautious when using it’ll red flag you into Oblivion because PayPal likes to control your money
However you can link your account via Google pay / apple pay
Once you get the small test deposits ( takes a day at most)
You can transfer your money into your wallet on there & transfer it to another account on your wallet

[Jayden’s Mom Oh]

Shawna…yeeessss..I went on their sites just curious about if they had made a statement aaand. Nope. Not a word. That is really messed up in my opinion. You know how many phone calls they could have saved simply by making a small public statement? Smh.

[Jayden’s Mom Oh]

I didn’t transfer money from paypal. I linked the temp card to my paypal and have made purchases through a few different sites including Walmart and target. It says temp card is for online shopping so that is all I expected it to do. Granted it isn’t even working correctly for that. They dropped the ball big time. My card is in mail today. I will let y’all know if it works for me or not when I get it later. My mail runs late so will be evening. Hopefully they have this mess cleaned up asap.

[Shawna]

This is insane, and the fact that neither GreenDot or TurboTax have issued a statement or sent an email to the effected people involved is infuriating. It’s as if they believe they can’t be held liable for their mistake, whether it’s system issue or not the consumers NEED to be informed of what’s going.How else do they expect to remain in business…..

[Ally]

I just filed a complaint with BBB at the end of the day never should any of us have to fo through this hassle to receive our money. I advise everyone else to file a complaint as well.

[Selena Mullin]

I spoke to an actual person and got this message from FB yesterday

“”Hi Selena. We apologize for the inconvenience and for the delayed response. We have experienced an issue with your card which has resulted in transactions being incorrectly declined or not recognized at all. This was not a result of your actual card balance, refund advance or federal refund amount. We have corrected the issue, although you may continue to experience issues at some merchants over the next 7 days. We see that you spoke with our Customer Service. Your card was processed today and should arrive in 3 business days. Once received, please activate the card online or on the mobile app.“”

I sure as hell hope that means I’m definitely getting my card via FEDEX today like the agent I spoke with yesterday said. I tried everything with that temp card. Would not link to PayPal or Apple Pay for me. Now the checking account info from the card would link to PayPal but still will not let me send until a regular card is activated. I don’t know how you folks with the temp card info got things to work but it would not for me. AND upon logging in to the Turbo Card site today, the Temp card info is gone. No longer there. Just the direct deposit info. I guess because that shit didn’t damn work in the first place!!!! I want my $40 back and then some for all my damn aggravation, and frustration. Not to mention inconvenience 😡😡😡😡

[Kate]

So do we have to talk to them before they will mail the card? I never received an email stating it was ever printed.

[JazBentley]

I’m on the phone with the card company and as I was told my card would be here yesterday for 2days no card came so I call. I get to talking to someone and was told that my card was processed yesterday and will take up to 3days to get here expedited shipping. I’m waiting to talk to a supervisor now …

Just talked to a supervisor and was told that my card was NEVER processed in the first place even though they had verified my address 3days ago now!! And that now I’ll have to wait 3days from tomorrow to get my new card that she assured me will be coming this time! Mind you I called yesterday 3times to see when it will be here and was told yesterday and that it was processed and on the way also when I talked to the other rep before the supervisor she also told me me that my card was processed yesterday and would be here in 3days. This is crazy!!!

[Ruth]

60 hours still nothing 🤦🏽‍♀️

[Ally]

I honestly dont understand how you all are transfering money to paypal. I just called customer service you can only transfer funds to another green dot card????

[Ashley]

I just called customer service. They are unprofessional and im.sure they have no idea what they are doing. Yesterday customer service said they would expedite me a new 1 in 1 business day. Today they are trying to send me one. Why would you send a new one if I already have one coming. Keep repeating self of system error. They have no tracking number yet wants to tell me the card will arrive feb 3. That’s not a expedited card . My original card arrived in that time frame. They wont allow me to talk to a supervisor and all they can say is system error I will issue you a new one

[Brit]

Did anyone who got a expedited a new card receive it in 1 day like they said. I called and the automated system said feb 4 which is a bold face lie and dont sound like a expedited card to me

[KAHILA A JENERETTE]

@sleepyinHTX I have the same issue. They sent another “finish set up” and the link doesn’t work to where I can set it up. I was told I have to wait.

[Kim]

For those of you wondering if you were approved it told me I prequalified after I submitted my return. To my understanding they dont do a credit check because they taking it directly from your taxes

The only way to be denied is if you owe taxes child support student loans or anything for that matter pertaining to the government. Also you needed to receive a certain amount back hope that helps.

[Kim]

I was able to link my account and routing number to PayPal I also verified the deposits they put in. It took 24hrs. I only sent 5$ to see if it worked. Funds not available for transfer til February 3. But when I go to green dot it basically says the payment will be sent back. So I’m guessing it didnt go through

[Sarah]

Also for everyone saying that they messaged GreenDot through Facebook and were told they would get their card expedited in one day:

1. It’s now changed to THREE BUSINESS days, but of course they wont tell you that

2. You had to either call them or receive a call from them verifying your information before they sent the card out…

so please don’t count on it being there in a day (or 3) if you didn’t actually speak with someone over the phone.

[SleepyinHTX]

I can’t even access the temporary card information. The link gives me an error message.

Any suggestions?

[PP]

Well…. Here it is…

Wednesday 2:11am
Hi P. Apologies for any frustration. We’re currently experiencing system issues impacting the ability to use the virtual card info for online transactions. As a remedy, we need to report your card as lost/stolen and issue a new card. It will be expedited and it will arrive in 1 business day. Once received, please activate the card so that you can access your funds.

Wednesday 3am
Asked if I would be sent tracking info and they responded right away stating “no”.

Wednesday 12:44
Asked if my card has been shipped.

Wednesday 8:45pm
They responded to a JILLIAN not me same response as the very first.

(I did not respond as I didn’t see til now)

Wednesday 9:03
Hi, sorry for the confusion. To process your card replacement, please contact our Customer Support Hotline at (866) 795-7597.

So… if you asked for a replacement via FB messenger to Green dot and they said they would replace…. nope. Don’t get your hopes up. You still have to call. A***holes!

[Sarah]

Just checking back to see if anyone who linked their account and routing number to their PayPal was able to then go and withdraw money at Walmart without a huge issue? I was finally able to verify my account through PayPal today, and since I may not ever get a card that works, I’m thinking of doing it this way and praying for the best. I’ve been following this forum from the start of this fiasco, and it seems like anytime I go to do something about green dot, it gets held up even longer, and I find out it was the wrong thing to do after I check back on here. (I.e. ever canceling my temporary card in the first place or listening to anything that the customer service reps say on the phone)

[PP]

@Godducks

Try sending it to your main Paypal. Someone on here also stated they sent funds via Apple Pay if you have Apple phone.

As for card…. some one filed 24th received their card 28th.

I filed 24th at 8pm
Accepted 27th 11pm
Advance hit 12am on 28th

No card yet

FB message Greendot 1am 29th was told 2am I will receive card expedited 1 business day so should be later today. We shall see. I would suggest messaging them on FB stating your temp card won’t work.

[DaniLight]

@KiayA

I didn’t get that email, but I haven’t recieved ANYTHING saying if I was approved or denied. I keep getting emails from GreenDot telling me to finish setting up my card, but when I click the link they give, it says my account is all set.

It’s been over 48 hours. No money, but also no denial letter. Could they flag some for extra review before denying or approving? I’m just assuming we were denied. Does anyone have a phone number to check?

[Godducks]

@PP
I was able to link but when I tried sending the money with different platforms it said internal error(fb messenger, which worked the 1st time) or on actual PayPal tells me I need to add a payment method.

[Godducks]

For those who did not expedite their card, how long did you get your card in the mail?

[PP]

@Godducks

That’s really weird. If you were able to do it the first time should work 2nd time around. Make sure the address is the same. On the 2nd Paypal were you able to link? Or not send?

[PP]

I forgot to mention… why would you send money or link from the new Paypal… well your main Paypal is already verified and linked to your banks and bank cards and you already completed verification.

Your new Paypal will need you to verify 2 deposits once you add and will take a couple of days which is why I suggest to send money from the new Paypal. But if both are brand new then you’ll have to wait a couple of days. Cheers!

[Godducks]

Thanks. I have tried unlinking and linking to new paypal, but it won’t work still.

[PP]

Hey everyone. If you’re able to link your card to your PayPal…. then it works but don’t just send money yet. Why? Because you will only be able to send money 1x from the temp card. So…. if you are able to link…. unlink the card. Open a new Paypal…. link the temp card and send the whole amount in one shot to your main Paypal. From there you can send it to your bank…. takes a day with no fee. Or send it to your bank card which hits instantly for 1%fee ($10max). Hope this helps.

[PP]

@Godducks

You will only be able to send it once. Open a new Paypal under different email. Unlink the card from the previous Paypal and link to new one. You have one time to transfer so transfer the whole amount from new Paypal to your main PayPal.

[Eq]

ADD TEMP CARD TO PAYPAL AND SHOP USING PAYPAL OPTION!! Works!!!

[Spre]

Also for the record for you that are trying to go to banks and get everything out(more then the daily atm limit of 1,000) most banks run it as a cash advance, that does NOT work for these cards(Ive had mine since they came out with it) they have to be a PIN transaction and you can pull up to 5k out.

[Spre]

If you have a paypal account you can add the temp card number to it and it works fine. If you have a business paypal account with the debit card you link the debit card to use the temp card(or even the bank account number they give you ) and use it that way also

It is also random for regular usage. IE it declined on a doctor bill and pizza for me, but i was able to buy 2 liquidation palettes i had my eyes on and pay all my credit card bills.

[Eq]

Received the $2k in advance however, I can not use the temporary card number for any online purchases!

Anyone have some information that would be helpful.

Thanks in advance.

[Eric]

For the ones that got their “expedited card” did it come ups or fedex?

[Godducks]

I was able to PayPal some money once, and now cannot use the temp card again. Anyone have any suggestions?

[Ashley]

@kiaya same thing happen to me. So idk let me know if you find out anything

[Diana]

Instacard would not work but amazon did .

[KiayA]

This of you that did get the refund did anyone receive an email from green dot saying “also though you were denied for tax advance”? From everything I’ve found denial or approval should come from First Century but before my taxes even got accepted I got that email, after I got the email from turbo tax to set up my account to temp card. I’m so confused an no one I call seems to be able to tell me anything. Maybe you lovely people have an idea?

[Disappointed]

How does money gram transfer work?? Sorry im clueless willing to try anything if atm doesn’t work

[I’m okay]

I was able to take money off using moneygram transfer and send to myself.

[Disappointed]

Diana you gave me hope for tomorrow

[Diana]

hey I am back!

For some reason this forum wasn’t letting me comment last night.

Messaged Green Dot about my card and they said they would expedite my card in1 business. Not sure if they did or if I actually received the original physical one.

Well mail OF COURSE came late. Got it aroung 5pm, and activated it and tried it for my sons cafeteria account, It went through. SO then I’m gonna grocery shop (online) and the card would not work. I WAS LIVID.

so I came on here and saw that rhe ATM was working I go to walgreens by my house. SOMEONE stole the ATM. go to the one down the road OUT OF ORDER. So i’m driving home mad because Ive been broke and my groceries were odds and ends.

Stop by the chase before my street and HALLELUYAH it worked. I took all the money out. Had to pay 3$ fee. But at this point . who cares!!!

[Disappointed]

So I got my physical card tonight still worthless as far as online purchases or cash app. Transfers. So I’m going to hit the atm tomorrow morning with my fingers crossed that I can pull my cash out. So frustrated with this process. I tried to get a paypal account but it won’t accept the card info. I’ll update tomorrow morning if the card works at the atm or bank.

[Samantha]

Just called and my card was never sent out even those I was told it was and wouls be here in 1 business day. Instead it will be here by the 3rd 😐

[Champagnepeach52]

Forgot to post yesterday. Did recieve my advance around 230pm yesterday. Atm would only let me take out 1000. I was able to add the card to CashApp, then send the rest to my fiance and have him deposit on his card which is linked to our joint checking account. All in all, it cost me 16.50 to get all the money off the card.

Just a note, I realized I was not able to add cash or cash out in my cash app, but I could request money and sent money with the card. Hope that helps someone.

[Meghan Shaffer]

Was told twice by them that the replacement card was coming tomo and then 2nd person I spoke with said tomo or Friday.. I hope this is TRUE 🤬

[KAHILA A JENERETTE]

So I got approved for my advance with Turbo, I was sent an email to set up my account and the link does not work at all. They told me I have to just wait for my card.

[Blasting]

Because I can’t get a straight answer from green dot/turbo I have decided to ask questions on every post they have posted on social media. Won’t you join me?

[Jess]

I was frustrated, actually straight livid, and tried EVERYTHING that everyone is recommending. I got the physical card today. After trying PayPal again and then my bank giving me an advance with my physical card, those failed again too. On a whim I said screw it and took my physical card to my in network ATM which is walgreens as I went home to sulk some more. It worked! Pulled all my cash out in 5 transactions with no fees. Good luck guys! I hope it works for your physical cards! I needed this money bad, dont give up folks! Cant wait for this class action lawsuit!!

[Brit]

For anyone who hasn’t gotten the card yet and doesn’t have paypal, I was able to use apple pay to transfer the money to my bank. 1. Add the card to apple pay and make default card 2. Load apple cash with the total amount of refund advance. 3. Delete Turbo card from apple pay 4. Add debit card from your bank if not already in apple pay 5. Click on apple cash card in wallet and click the 3 dots in the top right. 4. Click transfer to bank. 5. From this point you can choose to transfer to bank account which requires 1-3 day wait or transfer immediately to debit card(shows in bank account immediately) which will charge 1% fee (up to $10).

[PP]

@Rachel Jones

My main Paypal I tried sending a small amount to test to a second Paypal I had just opened with different email. After that it would not send further. So I unlinked the card from my main and linked to the new Paypal and sent the whole amount to my main Paypal and no issues. Then sent the funds straight to my bank card and money is in my acct.

[Elle]

It’s offered right before you file in the payment options where you choose dd or turbo tax prepaid debit card.

[PP]

@Justin

Before I was able to link to Paypal today I had the same prompts about the small deposits yesterday, all day. Make sure you link as a bank card. Keep trying. Most likely you’ll be able to link tomorrow with no issues and no small deposits to verify. Also, I never got those small deposits from yesterday for today. Hope this helps.

[Hrod]

Yep if you link it to PayPal you will be able to transfer money once. I was then able to make a purchase on Walmart.com then I tried Petco and it was declined. So I tried paying Petco through PayPal with this card linked and it went right through! That’s the only way I got this stupid temp card to work…

[Samantha]

@Joey, I have not☹

[Rachel Jones]

Can someone please give step by step instructions on how to send with your temp card to PayPal?

[Kim]

Justin it takes a day for the deposit to show

[PP]

@Alyssa

I had the same issue. Was only allowed to send once from main Paypal. So I opened new one and linked card there and sent entire

[Joey]

@samantha

Did you get yours today? Let me know if you do so I can hold out hope.

[Alison Mckeever]

I was having the same issue. What I did was add it to my PayPal and since I don’t know anyone with a PayPal I used my daughters Facebook to send money with PayPal to myself over the messenger. It worked I’m happy.

[Justin]

How are yall getting your temo card linked to paypal. Mine says it has to send a couple deposits to the account and asks to verify how much the deposits were but there are no deposits on the account

[Samantha]

@Joey i was also told that they mailed mine yesterday and it would be 1 business day. No follow up call though.

[Rachel Jones]

So I got my temp card to link to my PayPal. How do I send myself money

[Joey]

If you were told 1 day for the card, you were lied to. I just received a follow up call apologizing I was told this and was told more likely 3 business days, but could be up to 5, to get the card. They removed the number from the website, for my temp card, and they said they fixed the issue but since I requested a card, I can’t use mine anymore.

[Alyssa]

@PP –
For some reason, I was only able to transfer to another PayPal once. After that, it kept telling me to link a card over and over again. I closed the accounts and created 2 new ones and will see if that works to send my entire refund advance over

[PP]

Revise…. linked successfully to My current Paypal…. However, before proceeding I opened a second Paypal with different email and linked the card there so that I could send myself the funds to my old Paypal that is already linked to my bank cards and bank. This eliminates from having to do it all brand new on the new Paypal and verifying bank and small deposits and waiting so many days. Plus, you can use a friend and have them send it back to you which is another option.

[PP]

Update…. my temp card was not working at all….. today I just tried linking to Paypal and it linked!!! Sent myself the $2000 with a fee.

My posts before…. Before this, linking did not work on Paypal, Venmo, cash app, etc. I contacted Green dot at 1am and was told they would expedite me a new card in one business day at 2am. Well, somehow the temp card now works.

From Green Dot….

Apologies for any frustration. We’re currently experiencing system issues impacting the ability to use the virtual card info for online transactions. As a remedy, we need to report your card as lost/stolen and issue a new card. It will be expedited and it will arrive in 1 business day. Once received, please activate the card so that you can access your funds.

[Faith Shown]

So I posted earlier about using paypal to get your money, I just wanted to update on that to help some people out possibly. Make sure when you send using paypal the recipient paypal account is verified and active. I made that mistake my husband’s account was inactive for a couple years so it does take 24-48 hours to verify, not a turbo tax issue that is a security feature on Paypal. I did receive a physical card in the mail it does not work but since I have a card I could now use the send money feature on their TurboTax Prepaid card app. I had my card from last year so I was able to send myself the money that way (it has to be a greendot card already activated and in use, will probably not work if you purchase a new greendot card and try to do it that way)

[Rachel Jones]

How are you looking your temp cards? Mine won’t link. What booking address do I use because it’s a temp card? I don’t know what else I could be doing wrong.

[Brittany]

So, I have used TT for 6 years. I always get direct deposit. I opted for the TT card this year for the cash advance. I am a single mom and I am in a financial bind. First sign should have been when I received the email to create login for the card and the site wouldn’t work. Long story short, I got the advance and tried to use the temp card and it won’t work anywhere. I called customer service 2 times and stayed on hold about an hour each time. I even asked to speak to a manager each time. Both times I called no one could tell me why my card would not work, they could not tell me when it would work, they could not give me any other options for access to MY money, they just said to wait!!! I called TY to make them aware bc it is def bad business. I could not transfer funds to any other card or money app. I was able to take the routing and account number and link it to PayPal but when I tried to add funds to PayPal they said I won’t have it until 2/3! Wish I would have went with a tax preparer like H&R Block this time. We have the right to have access to our money and this is crazy! I will not be using TT next year bc I feel like they lied about the advance. How company as large as green dot not be able to resolve this and it has been days, it doesn’t add up!!! I have no idea if those funds will even transfer to PayPal or not

[Dustin]

So I been having same exact issue as everyone here, still cant purchase anything, but decided to try adding the temp card to my paypal account it worked I was able to send some money from that stupid temp card to my paypal and my paypal is able to make purchases. Next year I will never use this stupid turbo tax cash advance loan again.

[Jason]

Ran into the same issues as most on here.. temp card wont work. Recieved physical card and activated it that dont work either. But once the account was activated i was able to send myself money and load it on last years turbo card so i was able to use my advance. Any green dot card would work grantwd you have been able to activate this years non working card.

[Dee]

A question has come to me regarding the remainder of our refund after the advance has been paid out. According to the information reflected on the SPTPG website, they have already received my deposit from the IRS, so if that is the case, and they claim they do not hold funds once received, why has the remainder of the refund not been released. I do not have the EIC or the ACTC, which means my refund is not sanctioned until February 15th, so just wondering if anyone has heard anything about this. Just curious.

[Sev]

Hey guys, been watching this since 01/27, received my advance on 01/27 and I wasn’t working with any online merchants nor linking to any apps or banks. I just linked my temp card info right now to my Paypal and sent money and it worked. It reflected as it being deducted from the card as well. Please try this seems to be the only way as I have tried it all as most others in here. Just sharing my update hope I can help another.

[Justin]

@elliot Monroe

Please ATL+f4.

@jason make sure to remind people to verify there emails. You haven’t said it in a bit.

[Brian P.]

My refund was accepted on 1/27 and I had an available balance the same day. I activated my physical card 1/28 and as of 2:00PM CST on 1/29/20 it is still being declined everywhere even though I have an available balance. I was able to add it to my paypal account and use paypal checkout on autozone and amazon to successfully complete an online purchase. The same purchases would not go through when I typed in the card info…I had to add the card to paypal and then complete the purchase using paypal checkout. This definitely works as the funds were withdrawn from my balance on the turbo debit card website and app. Not sure how the card can work via paypal, but not when you physically swipe it somewhere or just use the numbers online. I called in the evening 1/28 and again this morning 1/29 and the response was the same, “known issue with refund advances from turbo tax…no eta on when it will be fixed…try again tomorrow.” I’ve had problems with green dot bank in the past before I had a real bank account and I am really disappointing that turbotax/intuit decided to use green dot bank. When I was submitting my tax return my wife told me not to trust the refund advance if it was going to be through green dot bank and I guess she was right. A little pro tip for those of you trying to call in:
The phone # on the back of my physical card is 888-285-4169, you will need your card # and ssn after you put those in and the prompt starts reading press 4 and then 6 to get straight to customer service queue. Hold times are like 45min right now and they won’t be able to do anything for you, but ya…4 then 6 lol.

[ALG]

To get your card expidited call 1866 795 7597 and follow the prompts. I just got off the ohone with them after being on hold for almist an hour but my card is being overnighted to me via fed ex .

Also @elliot : everyone has different reasons they needed the money. The majority of us dont care one way or another but its the fact that this service was suppowed to be provided go us and it isnt . some of us have bills to pay and an advance helps get us through the month, especially single mothers like myself. With that, please go fuck yourself.

[ShayGirl]

Ok so after waiting online for an hour, I was able to speak with customer service! Long story short, my refund was accepted on the 27th and my advance was in the account (temp card) on the 28th. Since then, I’ve only been able to pay 1 bill online, everything else is being declined! So basically, they are going to send my physical card tomorrow. Thankfully it will be expedited!! If anyone needs the number, it’s (888) 285-4169.

[Chelsea]

I filed 1/14 and accepted on the 27th I’ve had the physical card itself and it’s been two days and still no refund advance on it!!!

[Kayla Cole]

Update…still nothing… finally got a number that’ll work and can talk to someone and they say it’s now declined and not to worry about it…but where would my taxes go to? She’s like where it’s set to and I told her everything was set up for the advanced refund and if you now don’t want to give it to me, it needs to go to my bank because it’s still set up as if I’m getting it ,and I never got a denial statement only approval….so she gives me the irs number and says to talk to them and figure out where my refund is now going to go to… What

Note to self. Never decide to try and get an advance again

[Finesse]

I filed Jan 28 at 520 pm, accepted at 538 pm, and I didn’t get my advance until Jan 29 around 2 am. I have been trying to use the temp card and checking information provided. It kept declining. All of my personal info was verified, so that wasn’t the issue.

After about 5 hours of trying to use the card, I called customer service. I spent 1 hr 45 min on hold. The rep stated that my account had fraud activity (not sure how) and that she has to cancel the card and send me another. I asked for an explanation on the fraud activity, I never got a clear answer. I escalated the call and my card will be here Saturday (3-day rush delivery, normally $15 free of charge for me).

I said this ti say .. I’m not sure TT is doing in regards to the advance. This is the first yr I’ve opted for one and I will never do it again. There are too many problems and the notion of “funds can be used using the temp card info” is false. Call customer service if you need help. Everyone situation is different, including the resolution.

[Lakesia C]

who is everyone calling to get their card expedited when i call the number on the site it just gives me an answering machine

[KW]

Has anyone tried taking the money out at the ATM? Does that work at least?

[Andres]

I WAS ABLE TO USE TEMP CARD INFORMATION AND PUT IT IT IN PAYPAL ACCOUNT. THEN I USED THE “GET CASH FROM WALMART” FEATURE WHERE I HAD TO GET A QR CODE AND TAKE MY PH0NE TO WALMART SO THEY CAN SCAN IT AND GIVE ME THE MONEY. IT COST 3 DOLLARS FOR THE TRANSACTION. I HAD TO CALL PAYPAL FOR OVER AN HOUR BECAUSE THE FIRST TRY I GT DINGED FOR FRAUD OR SOMETHING AND I HAD TO VERIFY I WAS COMMITTING A SCAM. AFTER I DID THAT ON MY SECOND TRY WALMART WAS ABLE TO GIVE ME MY MONEY. WHAT A HEADACHE. COST NE LIKE 15 DOLLARS IN FEES.

[Kpo]

Message I received from Greendot via twitter dm:

Hi K*******. We apologize for the inconvenience and for the delayed response. We have experienced an issue with your card which has resulted in transactions being incorrectly declined or not recognized at all. This was not a result of your actual card balance, refund advance or federal refund amount. We have corrected the issue, although you may continue to experience issues at some merchants over the next 7 days. If you would prefer, we can issue a replacement card and send it via expedited delivery. You will receive the card in 3 business days. You will no longer be able to use your current card, but this will resolve your issue. Please confirm if you want to process your replacement card so we can reach out to you directly.

This leads me to believe even if I got a new card, I would still have “issues with merchants”. A complete crock of bs. I ordered the card to see bc what could it hurt considering I can’t use my temp car AT ALL. However, I have paid several bill with acct & routing # with no issue. But still can’t link the temp card to any external accts (chime, cashapp, venom, fb messenger, paypal, etc) Or send funds via moneygram or western union.

[KW]

I just got off the phone after holding TWICE for 40mins each. First time sent me to activation which I already did so I was pissed. Second time the girl told me that they’re having issues with online purchases and don’t know when it will be fixed and offered no other solution but to wait. yay.

[JazBentley]

@Elliott Monroe

Why is it concerning you that we are worried about money owed to us?? 🤔 I’m sure most of us have pretty decent paying jobs, But when something is yours and something is wrong with it/ the situation I’m sure you to would be a little confused as to what Is going on..

Grow up and have a great rest of your day 🙂

[Rynea]

Hello Rynea,

I do understand your frustration however please allow time for them to resolve the issue. At this time we are aware and as soon as there is a resolution we will let you know.

Thanks,
-Amy

This is what I just got from facebook, I’ve tried everything, nothing works…

[Katrina]

Just got off a hour plus hold… Im so tired of them apologizing and not having any answers but none the less they are expediting me a card via fed ex.. BUT it could take 3 days she said.

On a side note before i called I was able to add my temporary card to paypal and i made a small transfer as a test and it worked after that it was completely blocked and no other transactions would go through. I tried everything cash app, apple pay, money gram, facebook etc and nothing. Im never doing this again. I cant believe Turbo tax this year.. they really failed their customers.

ALSO…

@ Elliot….. Get out of here with your nonsense and your miserable self… Why are you even here? A Refund is a refund and everyone is entitled to what is theirs. I have a good RELIABLE job.. I work with Law Enforcement and this money is still needed… #ItsSimple #You’reaJerk

[1040Steve]

@elliot monroe just found out Elliot gets paid minimum wage and He wouldn’t be on here if he didn’t apply for the ADVANCE…..lmaooooooooooo at Elliot. He needs it just like most of us. Hang in there Elliot you will get ur deposit soon…Keep your head up!

[Elliott Monroe]

People are switching to HR block next year bcuz TT didn’t approve them for a 500 dollar loan lmfaoooooo

[Vicki]

@ bella i was able to use the account number for the utilities thank you . but nothing else will work so guess I’ll just wait on my card in the mail

[Vicki]

@elliot monroe how miserable do you have to be to get on a forum that doesn’t apply to you

[Jo]

Elliot: Ok d@$& not all of us are that privileged to have a good career. For example I am a mother of two and trying to get my career as a firefighter going and need this money to help with that. Get tfoh with that superiority complex.

[Alyssa]

How did someone send via MoneyGram? I set up an account but won’t let me input my Debit Card from Netspend to send it to? Please help. Thanks

[Tonineedsanswers]

Call the Turbo Card number!! I spent about 35 mins waiting to get through and confirmed they are expediting a new card to me via fed ex, not sure if its automatically being sent or not because he did confirm my mailing address for delivery, we had a bad batch of card numbers and the only solution is for them to report the card lost/stolen and issue a new one.. call them, wait on hold, it’s worth it to clear this up

[Elliott Monroe]

Wow you people are eager for that chump advance lmao 🤣

I’m so happy I didn’t opt in for that advance… something told me not to do it and I didn’t and I’m glad I didn’t lol

I rather get my full refund on my ddd

If you have a reliable source of income right now then idky people get that advance…

People are getting upset that the advance didn’t come in an hour like it states… and then when they do get the advance now they’re mad they can’t take the cash off of a virtual card that’s meant to be only spent online lmao 😂

Keep a good paying job through out the year and you wouldn’t have to depend on a refund advance lol

#simple

[Keri]

FInally linked mine to my paypal and it hasnt denied anything so far,.

[Ruth]

48 hours and still nothing

[Leron]

Just got this from turbo tax via messenger on Facebook ,all of this is bullshit

Me: Quick question I see alot of ppl saying you have to call green dot and get a replacement card express shipped to you is that true or is it something that will be fixed soon as it seems this has been an issue for 2 days now

Them: Hello Kolde,
I do understand your frustration however please allow time for them to resolve the issue. At this time we are aware and as soon as there is a resolution we will let you know.
-Jessica

Me: I already know that i messaged earlier I’m asking a specific question so if you could please read it and answer it with out a copy and paste response I would appreciate that

Them: No that is not true like it states there is a known issue with the green dot cards and they are working on resolving the issue as soon as possible.
-Jessica

[Bri]

Send the money via MoneyGram

[Bri]

For iPhone users, did y’all try adding it to Apple Pay?

[Selena Mullin]

Update 12:44 EST
After waiting 45 minutes they gave me the same speech about the bad temp card info. They sent a replacement card via FedEx and they say it’s supposed to be here tomorrow. She swears it’ll work. I asked if it could just be transferred from my Turbo card from last year and she said no…we shall see folks. I’ll let you know.

[blarg]

Kinda glad I just opted for regular ol direct deposit.

[Brittney]

The paypal method did not work. Either does cash app or chime. I used the routing and account number to pay the electric and mediacom bill and that worked but thats it. Customer service hasnt helped me. Ive been with turbo tax for over 10 years I’m very upset.

[DestinyDawn]

Yes what is the number to get a new card? Tried everything to no avail:<

[Donald sturgeon]

Called and wait 56 mins and was told my card is bad and So is the virtual card now have to wait for another card this is bullshit

[Lindsay Lightle]

Who are you calling to get a new card rushed to you?

[grant]

paypal method worked for me this morning. they must have made some changes over the night. nothing worked for me last night. none of the remedies anyone claimed helped my case. this is working.

[JazBentley]

So I just got off the phone with the card people after waiting 1hr and 5mins to get through for them to tell me my card will be here today it’s coming through FedEx and I shouldn’t have a problem with the card. I asked if she was sure because of everything I read off this. And assured me everything would be fine. Hopefully she was telling me the truth this time..

Fingers crossed

[Sarah]

So I finally got ahold of someone on Facebook messenger and they told me they would replace my card. I asked if I needed to call or do anything or if it was already taken care of and got no response, so I called the company and they said it was already on its way to me and I would get it today. Well an hour later I got a call saying that was not the case and well an hour later I got a call saying that was not the case and the man on the phone told me that they would send it today and it would be here tomorrow. Got a call back maybe 20 minutes later saying that there was a problem with their system and they couldn’t even issue my replacement card, so I’m supposed to get a call back tomorrow so that they can issue it. I’m so phkn done, y’all!

[SuzieQ]

Is anyone’s physical, personalized card working? Mine is coming in the mail today and I’m not sure if it will even work.

[C]

Just fyi, I tried the PayPal method (linking the temp card info to PayPal), and it has worked so far for two seperate purchases…However, when I attemped to send myself $300 from PayPal (to a different email), it took it out of my Turbo account, but then said it declined and refunded it.
I still don’t have the $ back in my Turbo account, nor is it in my PayPal, so I guess that money is just in limbo for an undetermined amount of time now.

If I was ya’ll, I’d definitely try the PayPal linking via the card info, but don’t try to send yourself (or others) money that way, unless you want to risk that money sitting in limbo for what PayPal tells me will be days to weeks…Good thing I didn’t try to send the full advance amount to myself…

Also, as far as linking the actual account to my PayPal, it too is in limbo, because PP has to send the test deposits to my account first before it will link it. That hasn’t gone through yet, so I assume it will be a while.
I guess I’ll just keep my TT temp debit info linked to PayPal & Google for now…I’d considered requesting the expidited card you all keep referring to, but I’m afraid if I do, the temp info I linked to PP that is actually working will stop working, and then what if the expidited card doesn’t even work?
Ugh.
What a sh*t show.

[Jason]

There is a fee for getting the money but hey u get actual cash. Talking about Xoom.

[Allie]

How is everyone contacting them? I sat on hold for 45 minutes. Is there an email or something? This is ridiculous!!!

[Jason]

If u need cash u can send it to yourself by Xoom. It’s a PayPal service and pick it up at any Walmart in the state u live I just did it. Letting people know.

[Toni]

Using the card info on Amazon didn’t work but I paid my Walmart card bill $100 and am able to get cash back that way.

[Alyssa]

Paypal only let me transfer to my other prepaid card once. Now it is not letting me do it again. Any way around this? I even created a new account and tried that way. Tried Cash App and Venmo, doesnt accept the card? I dont want to make a purchase, I need the cash out for a money order for a Security Deposit on a house for Friday 1/31. Please help. You guys help alot

[Selena Mullin]

Is someone able to provide step by step instructions on how to use the temp card into to try and send the money through PayPal to your bank? I tried and it’s not working. Is it because I tried to send to myself with a different email address? If someone is able to do this it would be helpful!!

[Letlooseofmy$]

Quick update my temp card info is working only for certain online purchases. Made a purchase through Wal-Mart went through but tried to make a second purchase and was declined. Paid my water bill but declined my insurance payment. Very frustrating still won’t work on most sites!

[Jennifer]

Update

I linked my temp card to my PayPal (through the app) and bought item from Walmart and it was approved. Money is shown as withdrew. This way is working for me. Thanks for everyone who posted that way. I’m still on hold with Greendot. (For an hour now) I have my card from last year. Everything went smooth last year. Good luck! Hope this helps someone

[Keri]

@jess 1888-285-4165 and the other Keri is not me

[Keri]

Can you still take your TT card to walmart n withdraw cash that way?

[Jess]

@keri

what number did you call??

[Keri]

Just got off the phone with them. They told me I will receive my card via fedx tommorow. There is something wrong with the virtual card number. So please call so that they can send your card. I also was on hold for about an hour, so prepare for that

[Alyssa]

What is the most you can transfer from Paypal at a time. I want to transfer my entire advance but dont anything to get srewed up or lose the money

[Dede]

Using PayPal worked for me. They charged me 3% on the receiving end of it

[WantMoneyDom]

@Timmy stfu and stop hating, everything is working different for different people. Mines didn’t work on cash up but I sent my sister money on pay pal after linking my temp card and she gave me the money. Why tf would we be on here lying

[John]

I contacted a lawyer they said there is case based off of misleading product as well as false advertising which is what is currently being done

[kk95]

I was able to verify the bank information on my PayPal account, after reporting the two deposits PayPal had made into my account. I attempted to send my boyfriend a small amount this morning just to see if it would work, and it said it would be completed by 2.3.2020. I have been unsuccessful in adding the temporary card to cash app, Facebook pay, or making any online purchases. Curious to see if the money sent via PayPal will actually be sent by the 3rd, or decline by then. Also, if everyone will have to get a new card sent to them because it seems like some people are having luck with actually getting their money.

[Alyssa]

I was finally able to Link my temp card to Paypal and from there transfer at least 10.00 to my other real bank account. How much should I do at a time given the fees. I dont want to lose alot of money but need the advance right away.

[PP]

Messaged Greendot via Facebook an hour ago (1:19am)

Received a response at 2:11 am with the following message.

Apologies for any frustration. We’re currently experiencing system issues impacting the ability to use the virtual card info for online transactions. As a remedy, we need to report your card as lost/stolen and issue a new card. It will be expedited and it will arrive in 1 business day. Once received, please activate the card so that you can access your funds.

[Timmy]

I’ve been following this thread heavy for 2 days. Dont belive the folks who are saying their temp card was able to connect paypal debit cards. If you want your funds call customer service and have them expedite a new card. Honestly that’s the only thing that is going to work

[ALG]

I dont have a paypal does anyone know if theres another way for me to access the money off my temp card?? Ive been following this thread for 2 days and weve all been having the same issues

[Cierra]

What website are you going to when you request an expedited card sent out?

[Ty]

FINALLY!! i was able to add my temp card to my paypal account and from there i was able to transfer to my cashapp and use my cashapp card to make purchases!!! Good luck everyone!

[Tonineedsanswers]

Ok so I’m still unable to purchase directly but PP finally linked my card and I was able to flip some money that way, dont do this a bunch today because a lot of back and forth on your PP account will cause red flags and use will be restricted so transfer what your able at one time.. I did 300 because it seemed reasonable to get me by a few days and had no issues but I’ve tried to transfer almost 1k before and had PP issues (not related) just giving everyone a heads up… didnt work for me yesterday works now 🤷‍♀️

[Hendrix]

Got my return set to file but there is no option for advance or card, just deposit refund to bank account. Have called support and they are clueless. Anyone else experience this or have a solution?

[AjSings]

So i received this email today smh…

Hello,

After further reviewing your concern, we’ve determined that there is no known issue affecting the functionality of your Card. You can review your Card activity by logging in to your online account or mobile app. If you have any further concerns, please call the number on the back of your card.

Thank you.

*This is an unmonitored mailbox. Please do not reply to this email.
ref:_00DF0BnNE._5003k1i8JqU:ref

BUT THERE IS STILL NO ADVANCE IN MY ACCOUNT!!

[Shawna]

I’m trying to figure out how to access the temporary card information. I’ve called and it states the funds are available on the automated system but once I finally get to talk to a person (after waiting a half an hour) the keep telling me I have to wait until I get an actual card in the mail…Can somebody help me

[Bella]

@Vicki

That was me that ordered from Wayfair this morning after being denied for 2 days. I renewed my plates through BMV site using the checking account info instead of the credit card numbers. That might work for utilities but if it doesn’t I don’t want you to get any nsf fees or anything so try it at your own risk

[Chae]

How do you get money off the temporary card thru PayPal?

[Cassidy]

I wasn’t able to link either cards to paypal just the account and routing like some said

[Lillian Henderson]

How are you all linking it to PayPal?

[Jayden’s Mom Oh]

I just linked my card to paypal and placed at order at walmart. It worked. Pain in the ass. But better than nothing.

[Faith]

I was having the same issue all day yesterday. But just for some peace of mind for people who think it’s a scam they wont get their money etc…I did what other people suggested with the paypal buuut you have to do it on the app for some reason. Sent my husband 500 from the temp card. Only thing is it wont let me transfer to his bank so we are just going to use the Wal-Mart option to cash out in store.

[Ashley]

I could only connect my account and routing number paypal sent 2 payment amount in my account it took 24 hours to receive it, that’s how the account is verified. But to transfer bank to paypal is a week hold

[Ashley]

Yes they put a week hold saying inwould have it feb 3 11:30 pm

[Ashley]

I take what I said back. I called customer service she said even if purchase a green dot card and transfer the funds I wouldn’t have access to the funds until a personalized card comes in the mail. Smh . They want to expedite a new card. This was all a waste she said non of the cards are working online temp or personalized.

[Abcrockwell]

Hello how is everyone seeing on Facebook that they’re receiving their card in 1 day? And is it delivered via postal mail, ups, or fed ex?

[Ashley]

How do you send yourself money on PayPal?

[Teanna dooley]

does paypal put a hold on ur money when u transfer it to ur paypal

[negasonicT]

as a kinda turbotax insider i have to say its after you refund is accepted. i got mine after my acceptance it took maybe 2 hours.

[Ruth]

Update: First century bank said that they are waiting for the irs to accept my return but the been accepted it on 01/27 🤦🏽‍♀️

[Ashley]

I recieved my physical card yesterday ACTIVATED it and same issue. I did try to link my account n routing like Thomas said . It worked I transferred 5 bucks but it says I have wont have it until Feb 3… pointless. So I tried to send it p2p on the turbocard app to my email. It instantly worked heres the kicker the receiver aka myself is only allowed to transfer for the funds to another green dot card. Smh they just want you to use their services .my physical card is still being declined 24 hrs later. So if I want my money I have to purchase a green dot prepaid card wtf

[Brob6304]

I linked the temp card to my wifes paypal and transferred 2k to my paypal.

[Brob6304]

Woke up about 20 min ago my temp card now registers with paypal and just sent myself 2k. So check paypal I know it’s working there

[AjSings]

It’s been 48 hours since my refund was accepted and still no funds on my turbocard! Is anyone else in the same boat as i am??? What is happening?!

[Selena Mullin]

Hi guys..I’m in the same boat. Invalid Card for my temp number. My refund was accepted yesterday the 28th around 2am, got my refund advance around 8pm last night. I’ve tried Walmart.com, chewy.com even Chick Fil A…all say invalid card. Tried calling customer service for Intuit and after 30 min on hold because “they are experiencing extremely high call volume” I got hung up on…last year I transferred all my money to my bank account through PayPal but it won’t let me do that now. Says you have to activate the physical card. So wtf am I supposed to do now??? Someone posted something g about going to Walmart to pull the money off the card?? Or out the account?? This is the second year I’ve used this and the 2nd year it’s been problems. I want my $40 advance fee back too!!! Won’t be using this BS next year for sure..

[Keri]

I’m getting my physical card in the mail today, so I have to get another new card cuz the temp doesnt work? I’m assuming it’s an error on their part n this is their was to try n pacify people…

[Rome]

I called and they said that it is an technical issue and would have to report the temp card lost/stolen and send a replacement by 3 business days. But they are charging you $15 f
to send the replacement. It seem like they are scamming us because why do we have to be charge $15 for their mistake?

[Nicki]

Ok the transfer thru PayPal only worked for one of my bank accounts. But the pick up cash at Walmart feature works as well but the daily limit is $500.

[Jordon Onks]

5704391113

[Christine]

@Knyderah
I tried that and it wont go through

[Jordon Onks]

@ knyderah could you text me lol I need this ASAP it’s very important for my chemo meds 570439113

[Knyderah]

Alright guys here’s what worked for me my card declined everywhere but PayPal so here’s what i did
1.you need 2 emails
2 send money to one email from your PayPal
3.go to the email you sent it to accept the money and transfer to your bank i hope that works

[Eve]

Hi all, got the same FB message about the new card coming in 1 business day. However, there is no proof that it had been done. No email, no change in the last 4 digits of the card being shipped, no text message. So I’m calling for the 4th time to follow up.

[Vicki]

Ok I’ve been on this thread since yesterday saw a lady say she bought something from wayfair and it went through. I tried my card for both light and gas was denied just tried wayfair and for some reason that worked idk why its not working elsewhere but its ridiculous

[Christine]

Finally got my card linked to paypal but it wont let me transfer money.

[Michayla Dean]

So Im in the same boat, it does not work. So do I need to call or are they fixing it?

[Isaiah]

Shaun
They open at 5 pacific time

[Thomas Purdy]

I am having an issue using the temp card number as well. My money was deposited on my card yesterday. I spoke with Green Dot last night and it is a computer issue that is causing everyone to have issues. They said it should be fixed by today.

[DianaBeenTryingAllDay]

How do you transfer funds from PayPal to cashapp?

[shaun]

paul e morris i was told the same thing yesterday. still not working on my end either. a lot of people are depending on this to work which is why we all asked for an advance. i called them again an hour ago said they were closed but they list their hours as being open ar 5am. anyone able to get ahold of anyone today as of yet?

[Nicki]

Gm y’all. PayPal (app) worked for transfers. I would advise you to stick with that.

[Keri]

It took our a payment I made, but idk if it’s working yet or not still. Getting my physical card in mail today tho, will keep an eye out on here.

[Jay]

Just connected mine to PayPal then transferred the funds to my cash app through PayPal it finally worked .. just keep trying y’all

[Eric]

Debit card still doesnt work to pay directly BUT paypal has allowed me to link the card and select as preferred payment method and i can checkout like that. Have a cash card through paypal and it has allowed me to send my money to the cash card no issues. Only method i have figured out to work.

[MzBecca]

Still not working. At this point TT can kiss my …

[Heather]

TT should refund everyone the charge for the Advances loan.

[Porsha Black]

I filled on 1/24 and was accepted 1/27. My advance is coming through the Turbo Card. I have checked because the state within 1 hr of being accepted but I haven’t received any transaction yet according to the Turbo Tax Card online account! Any idea how long it takes to arrive.

[Andres]

Its my money and i want it nowwwwww!!!

[Greta]

My refund was accepted 1/27. Added to SB for transfer on 1/28. Was finally added to my card 1/29. I paid my electric bill and it did go through successfully, it appears. But I used the checking account # instead of the temporary debit card #. I have not tried using it as debit card yet.

[Bella]

I wonder if you have to wait 48 hours from when you get your money, to be able to use it online. Thats practically what happened in my case, give or take a few hours

[Joey]

Same issues with the green dot as well. 2k showing available, tried Amazon, bills, etc. Nothing. Also, even though you can link to pay pal, it still will show an error when using as a transaction.

Got the FB and Twitter message saying they were sending me a card in one day.

[ROCKY]

I just received this message from Green Dot:
Hi Nicole, we’re sorry for any inconvenience. Due to the system issue that we’re currently experiencing impacting the ability to use the virtual card info for online transactions. We need to send you a replacement card via expedited delivery. You should receive it in 1 business day. Please note that you won’t be able to use your temporary card.

[Sarah]

I linked it to paypal but dont know how to get money from it

[Bella]

I am unable to cashapp the rest to myself. It still says card not support. I want my money OFF that card. I dont trust it. I did put in a BBB complaint yesterday as well. This is wrong to do to people

[Bella]

And the reason I tried Wayfair again this morning is because I went on the app and saw that my balance had gone down from the plates. I’m not scamming or lying. If I could post pics then I would. Also, the where’s my card function still does not work. I was one of the first to say I had my money but the card didnt work, so I’ve been going through this since Monday. My process was very quick. My timeline was that I filed Sunday, got rejected by federal and state for some weird IRS error that I’ve never seen. I refiled pretty early on the morning Monday, got accepted in the afternoon, then finds were in my account around 5 or 6. I did sign up for notifications so I was texted and emailed before the money showed up. I just kept refreshing after I got the notifications.

[Paul E Morris]

I dont understand how there is this many problems. Everytime I called yesterday it was all the same it will be fixed in a few hours. The last person said it would be fixed by 12am. Here it is 630 and still nothing. Sucks to advertise an advance option to get business just for people to not be able to use it and to also to be so vague as to access to your money. Just not very professional.

[RobesUnicorn]

@WantMoneyDom I don’t personally trust PayPal as I have been hacked and stolen from with no resolve.

[WantMoneyDom]

@sarah you guys try to link the card on PayPal mines just worked.

[ROCKY]

@Bella that’s awesome I just tried using mine and it still DOES NOT WORK😞

[RobesUnicorn]

@Sarah l reported it lost/stolen on the automated number and it said I would receive it within 7 days so I called (877) 937-4098 and spoke to a person and they corrected it to being expidited.

[WantMoneyDom]

Update 3:00am mines worked I send my sister money on PayPal after I linked my card! Woot woot!! Glad I didn’t call and cancel

[Sarah]

@Thomas how did you use PayPal when green dot bank isn’t an option?

[Sarah]

@Robes when you selected that option, did it let you talk to an actual person?

[Bella]

Hey you guys, my temp card was getting denied since Monday but is now working. I was able to buy a tv stand from Wayfair with the temp card. I also paid to renew my license plates with the checking account number. I did the plates on Monday but it didn’t show my balance on my card going down until today.

[Thomas]

The person who posted the number ending in 4098 as a 24bhr line. I just called and entered my physical debit card number it told me to hang up and call the number on the back of my card seeing how that number above is walmart green dot

[RobesUnicorn]

Just called Green Dot and reported lost/stolen for temporary card. When I called it freaked me out to hear a balance of -$10 instead of the $750 showing on the app. Was told that I would be receiving the expedited replacement card in the mail TODAY and that the balance will be $750 not -$10. They said to try the card when I receive it in the mail TODAY… and if it doesn’t work to give them a call back…

[Thomas]

Update I was able to link it to my PayPal as a bank. My actual physical card is still invalid. I’m talking about my physical green dot not the temp one

[Jordon Onks]

Hi Jordon. Apologies for any frustration. We’re currently experiencing system issues impacting the ability to use the virtual card info for online transactions. As a remedy, we need to report your card as lost/stolen and issue a new card. It will be expedited and it will arrive in 1 business day. Once received, please activate the card so that you can access your funds. That’s what green dot said threw there messenger on fb

[ROCKY]

As of Jan 29th 5:51am TEMP CARD STILL NOT WORKING

[PP]

@WantMoneyDom

(888) 285-4169

[WantMoneyDom]

What’s the green dot number and how to get a live person?

[PP]

Messaged Greendot via FB an hour ago (1:19am)

Received a response at 2:11am with the following message……

Apologies for any frustration. We’re currently experiencing system issues impacting the ability to use the virtual card info for online transactions. As a remedy, we need to report your card as lost/stolen and issue a new card. It will be expedited and it will arrive in 1 business day. Once received, please activate the card so that you can access your funds.

[Lexi]

I just got this when messaging them on Facebook…

Hi Lexi, we’re sorry for any inconvenience. Due to the system issue that we’re currently experiencing, we need to send you a replacement card via expedited delivery. You should receive it in 1 business day. Please note that you won’t be able to use your temporary card.

[Diana]

I don’t have it but I know they are close.

I messaged green dot on Facebook and some one replied saying a solution could be to cancel temp card and they would issue issue one expedited in 1 business day

[Diana]

I don’t think they are open right now but i got a respons messaging green dot by Facebook
They said they could cancel the temporary card and issue another one in 1 business day

[Diana]

I messaged Green Dot on Facebook and they said a solution would be to cancel the temporary card.
I made sure to make it clear they were not canceling the one in the mail,their response was….
“Yes, your temporary card was canceled. You will receive your replacement card in 1 business day.”

[WantMoneyDom]

@sareese keep us updated please

[Diana]

Going to call it a night.

[WantMoneyDom]

I’m considering calling canceling mines and see if they will expedite mines as well. I’m tired of checking and being disappointed. Going to sleep, hopefully we all have a brighter day in the morning.

[Mastodon]

I was just kidding. Still not working for me. Really frustrating.

[Jordon Onks]

It’s still not working!!!

[Sarah]

What’s their 24 hour number?

[Diana]

That pisses me off I LITERALLY ask if the could replAce it. I said what if my number was compromised…and with the !language barrier I just made an ass out of myself and yelled at her

[Diana]

Mastadon Was yours not working before?

[DianaBeenTryingAllDay]

I’ve been trying all day for many different things with the temporary card. Still nothing. Not even cash app. Money gram or western union. I even tried through Facebook. Just called- they said they’re working on it- rushes me off the phone. Wouldn’t give me tracking number for my physical card. Said the problem has been going on since yesterday.

[Shaniqua]

Was told it would be fixed by today so it better be fixed. I’ve been waiting two days

[Saresee]

After messaging greendot on Facebook this was their Response.

Hi Sarah. Apologies for any frustration. After reviewing your concern, we’ve identified there is an issue with your virtual card number. We will need to report your card as Lost/Stolen and issue you a replacement. The card delivery will be expedited and you should receive it within 1 business day.

[Saresee]

After talking to greendot on Facebook and many times on the phone. I had to report my “temp” card lost/stolen, and they are issuing me one and I should get it in 1 business day. They still have no idea what happen.

[Manda]

SCOTT Yes you can get an advance if you are self-employed. I just filed a Schedule C on January 14th and was accepted on January 27th around noon. Santa Barbara showed that my refund advance was dispersed that day and I confirmed funds were available on the card around noon today. I do not know if they were available yesterday or not.

[Manda]

TLDR; Self employed CAN receive the Refund Advance. both TurboTax and GreedDot have incompetent customer service agents, and I HAVE RECEIVED my REFUND ADVANCE on my Turbo Tax prepaid card!!

If anyone needs any advice on how to get a LIVE customer service agent on the phone with either TurboTax and/or Green Dot lmk by starting a thread that says “Help getting a LIVE agent on the phone”

[Fred]

My return was accepted by IRS on 01/27/29.

Several hours later, SBTPG website said my advance was forwarded to TT Debit Card account. That was at or around 1900 on the 27th.

The advance funds finally showed on my TT Debit Card account balance on 01/28/20 at 1845 at night.

That’s about 23 hours and 45 minutes after SBTPG stated the funds and been forwarded.

Now that I know how this refund advance loan scheme actually works, I’ll likely not bother using the product next year.

[Mastodon]

Seems to be working now, just preordered Doom Eternal on xbox with temp card info

[Kristennnnn]

Okay guys, I hope this helps….. filed the 24th and got my physical card today 1/28/20 I live in texas. I was having the same issues everyone having with the temporary card…SUPRISE, I had the same issues with the physical card also. I went straight to walmart and was able to use it there to pull cash off. I think you must use as debit. This year, the card has the chip, I’m wondering if there is an issue between that and grwendot being idiots and behind on technology…so sounds like everyone just has to wait for the card….then RUN to the atm to check you can withdrawl funds and go pull the reat off at walmart.

[PP]

@Diana

Same here. Been on this forum since 9am. Trying to figure out how some are able to get their temp card working. Then it’s frustrating when those who do have their temp cards working come on here and state “read old post”, “you’re not reading what was done”, etc.

[Eric]

Has anyone tried using it on Amazon? They dont require the CVV. And you can pay with the account info (routing and acct #)

[Diana]

Thought I’d try the cash app (like i had not heard enough about it) and still didn’t work

[Mehheh]

Guys the temporary card has different information for a reason. It won’t work once you activate the physical card. Most of us haven’t even gotten those yet. And still not working as of 1:57 am.

[JazBentley]

@rebpeters21

That’s exactly what I’m say I have tried everything. And have been blowing their phones up as well! Hopefully it’s fixed by morning

[TTFiler]

Played around with the card a bit and it started working. Make sure to enter the card as a debit on CashApp unless I’m the only person who’s had a cash app for over a year thads never used it & cant follow instructions…

[Diana]

delirious now….

“IT’S MY MONEY AND I WANT IT NOW”

[rebpeters21]

For those who keep boasting that Cashapp is the saving grace, it’s not! When trying to add the temporary card it says “card not supported.” 100’s of us are reporting the same issues. And there are plenty out there like me who have spent 2 days trying to get anything to work. For those who claim it’s not a scam, promises were made that caused us to choose this option that’s been nothing but a nightmare. I have a feeling tomorrow nothing will change and that concerns me what will happen when the full refunds hit.

[JazBentley]

Still waiting .. I called the card my available balance is correct on both the app and calling. This is really weird and wonder when it will be fixed hopefully by the morning! I wish I could send it to cash app or my bank but was told not an option until I get my main card. This is really BS!!!!!

[Eric]

Instead of calling the intuit turbo card number call green dot directly. 1 877 937 4098. They gave me the same answer as everyone stated below. But there is no wait time and theyre open 24 hours. Maybe if enough of us call theyll get their heads out of their asses

[Tammy]

I got my advance around 1030pm. Federal accepted at 330am last night, state at 5pm. I guess it takes a business day. Ive been able to send plenty of money via cashapp. Just waiting on paypal to confirm the bank account.

[mike]

seeing this makes me so mad.

Invalid Payment!

[Diana]

@PP
Some of us have been reading this ALL DAY!!

[WantMoneyDom]

Update from earlier still nothing

[TTFiler]

Sorry for the typos. Expectation date and security code info is different from temp info to real card info. Wonder why? Either way, sounds like money is lost in limbo. Guess they won’t run out of funds on the 7th after all.

[TTFiler]

The expiration date is different too.. lmao ok

[Jen]

I am really frustrated that I am not able to use my temp turbo debit card. I only applied for my refund this way so I could pay off some bills. Next year, if I use TT, I will just have it Direct deposited in MY checking account.

[Keyana]

I received my notification that my return was accepted around 2:20p 30 mins later the 2k was showing available to use on my temporary card. I tries for hrs. I kept getting the same message. Card not authorized etc. I called greendot cx service around 6ish they said they was an issue on their end, no eta on when it’ll be fixed. I tried again to use the temporary card around 9:30p still the samething. Now he it is 1a I called the card and it says my balance is zero ?? But the mobile app and website show I have 2k available. I’ve never done the advance through turbo tax. I normally just wait, I kinda wish I would’ve. Now the rest of my refund has to come to their card and who’s to say they won’t have issues then. I wish I could just opt out of the advance a d just do normal direct deposit in my bank account.

[TTFiler]

I haven’t tried my card since getting my advance. But I didn’t notice that the security code on my temp info is different from the security code on my actual card? That could be a problem!

[Eve]

Sooooooooooo, I spoke with a rep for the “Intuit green dot” support. He said try after 12am. I said what happens if it doesn’t work? What are the business hours. He replied we are open 24/7. Guess who closed at 8. This is terrible. Turbo tax needs to process our refunds for free with the crap we are dealing with. They should have picked a bank who can handle the workload.

[PP]

E-Filed January 24th around 7pm to 8pm
Federal Return accepted 1/27 8:58pm
Received advance funds 1/28 12:38am

Verified both email and phone number. Temporary card not valid on Paypal, Apple Pay, cash app. Tried all, several times. Added as new card, replaced old card… still not valid. So for those who keep saying to read old post and follow directions. Know that we are, we just are not as lucky as YOU (those who got their cards up and running and funds transferred)! 🙏🏻✌🏻✌🏻

[Eve]

Still no fix. After 12am EST 😳🤬

[Ruth]

Hey so I’ve been reading this forum for the last 36 hours. So I had e-filed on Jan 14th got accepted on the 27th and still nothing. I do have my debit card & I also checked the sbtpg website which says they haven’t received it yet. I got approved for a 500$ advance & Today at 12pm will be 48 hours for me. I haven’t got an email or anything I’m just hoping it comes by 12pm.

[Cody Ward]

our 2000 finally showed up around 11pm est. we just cant get any money off it, tried venmo, cashapp, western union, money gram, paypal, google pay…everything,,,so besides paying stuff online, looks like we gotta wait

[Thomas]

We all have a class action lawsuit we all have a civil suit. False advertising theres no way around it.

[Tiff]

I tried western union it denied the transaction

[DianaBeenTryingAllDay]

I’m hoping by 12 it will work 😂

[Nicki]

All this madness got me smoking.

[Mike]

Phewwww thank god my $2K advance was put on my TT card seconds after my return was accepted yesterday otherwise I wouldn’t be in the Bahamas right now reading all these sad stories🤦‍♂️

[Amber]

So ive been reading these threads all day looking for some hope not getting anywhere with temp card also my online account shows the 1500 but when i call my account says negative 19$ i have not been able to access my funds all day so im not sure how i am negative anyone else experiencing this

[Sasha]

Feels like I need to be suing for false advertisement.

[Scott]

Can you get an advance if you are self employed ?

[Mastodon]

Dawg I just wanna play xbox but my internet is out and my temp card won’t work

[Mastodon]

Does anyone know roughly when this will be fixed? Cant access temp card advance funds. Yet it shows in my account

[Nicki]

@ Marshall once your return is accepted by the IRS, within 48 your advance should show in your account. Those who have already received the advance in our accounts, can’t access the funds at all for online purchase. Some are still waiting on their permanent cards. System is down or whatever.

[Marshall blake]

I just finished up my tax refund a few hours ago and I chose this option for the first time in 5 years of being a Turbo Tax filer.

So I see the temporary card is having issues with some. I was more curious about starting my account with the new debit card and it says my balance is 0.00.

Is this just because it takes time to actually be deposited, or should I be concerned?

[stephanie chamness]

How long did you guys wait for the physical card to come in the mail? Temp card not working at all

[Jo]

Thanx Sarasee!

[Saresee]

Yall! I messaged Turbo Tax. This was their reply.

Hello Sarah, I do apologize for the inconvenience! Green Dot is aware of this issue that is affecting everyone and working hard to fix this issue as soon as possible. If you have any further questions you can contact Green Dot at this number 1 (866) 795-7597.

Lexi

[Eve]

For the love of god, do not get your money through the advance refund Intuit card. The temporary card has not worked for any purchases, nor does it work for Venmo, PayPal, Cashapp, Facebook payments. Called the company, they are having technical difficulties for an undetermined amount of time. THATS RIGHT,NO ESTIMATED TIME FOR THIS TO BE FIXED. Turbo tax has lost me. Get your money and shop in an hour my ass. Most people have to wait 48 to get the money then it goes into an account the is unusable until u get the physical card within 2 weeks.

[Nicki]

JOhn LMAOOOOO

[JOhn]

@ohiomom2020 What addy do you think we’re using LOL

[Jess]

@ohiomom

Greendot must be your employer 😂

[Daniel]

@ohiomom2020 that’s awesome it works for YOU.

It doesn’t in fact work for A LOT of people.
Hopefully the issue will be fixed soon.

[OhioMom2020]

First of all I have made several purchases on line using this temporary card. For the billing address you have to use your own address and zip code. Secondly I just replaced my card on cash app with the temporary card, cash apped the money to my husband, and then changed the card back to my bank card and had him send it back to me. So for those of you who are frustrated…it does work. Have a very nice day.

[Justin]

@jason_sheppard

My man…… Green Dot confirms NO ONES card is working. So stop telling people to do extra stuff to just piss them off more.

[Diana]

Has anyoned not been able to use temporary card and now it works?!Just trying to ger a bit of hope

[Andres]

Most electric companies will take a routing/ account number and pay your bill because it takes like 3 days for them to process bank account payments as oppossed to debit/credit.

[Jason]

I just saw a couple people say on FB that they MoneyGram thereself money and picked it up. Try that. There’s a small fee but if u want money there u go. People who keep asking how to get actual money

[Samantha]

That’s the thing! It went straight to my electric (I have prepaid) and it came back on, but it hasn’t shown it was taken out of my account…

[Sarah]

Customer service said that this issue is happening with almost all of the cards and they still have no idea when it will be resolved

[Jess]

@ohiomom

Thats a whole lie. It doesn’t work.

[Jo]

So from what I have gathered from all of these posts and my own experience:

1: the “get your advance within an hour” is a marketing tool and maybe it happened to one person somewhere but it takes at least 24 to 48 hours for the rest of us.

2: The turbo card system is frozen or “down” due to unknown reasons but I believe that it will be back on once the issues are fixed. We probably have to wait until at least midnight tonight according to one person at the call center.

3:Don’t panic, you haven’t been robbed. Turbo Tax is a large corporation that makes tons of money during tax season and they don’t want to lose their customers so they are going to fix this.

[Justin]

@ohiomom

Cool story. Blog it.

[Melody]

@ohiomom2020

I have tried and it just keeps saying card not supported

[Chantel Boyd]

Customer service is awful. I have been getting a script read to me all day. I see that some people say they transferred money to cash app. I tried and used my zip code for the temp card and the card was not recognized. Still waiting!

[OhioMom2020]

Lol!! I just replaced my debit card info on cash app with the TT temp card info. Go to your bank and select replace card. Use your own zip code. Hope this helps… and for future reference, read other people’s post.. sometimes they actually know what they’re talking about.

[Jess]

@nicki

Lol facts!

[Nicki]

This is annoying as hell.. hopefully they fix this crap by tomorrow morning. Customer service reps just be saying anything to get you off the phone & then have the nerve to ask you to do a survey. Nah I’m good.

[Erica]

I filed yesterday , I got accepted within 2 hours and had money in my account a couple hours later all in the same day . I was able too cash app some of the money to a friend , but it stopped working after that and I have not been able too access the rest of my money .

[Jordon Onks]

Going to bed lol going to try in morning

[Erica]

I filed yesterday , I got accepted within 2 hours and had money in my account a couple hours later all in the same day . I was able too cash app some of the money to a friend , but it stopped working after that and I have not been able too access the rest of my money .

[kpo]

@Nicole

Do you have a temp or perm turbo card? On cashapp I’ve tried removing my dbc, adding the turbo card – nope! Replacing my dbc – nope! Paypal – nope! Google pay – nope! Samsung pay – nope!

[Jordon Onks]

Same for me with cash app!!!

[Jess]

@nicole

It says card not supported on cash app. Booooo!

[Jordon Onks]

@samantha it won’t let me do a thing with it al all been in there since 530!

[Jess]

@samantha

But did it actually come out or your account?

[Samantha]

I’m unable to use my temp card info or transfer it to PayPal…but it did allow me to pay my electric bill using the account number and roating number.

[Chan]

So, I got my refund accepted today. They said I was approved for the advance loan but then I called and asked why I didn’t get within an hour the woman told me that I have to wait on an email for approval or denied Bc my first approval was just a pre approval. Like wtfffff. It approved me for 1500. I verified my email and got the turbo card app anyone else have this happen?

[Justan Harris]

First make sure all the account info is the same email and phone. After you add it then it may ask you to pick a verification method via email or phone then boomm that’s it.

[Justin]

@justan

For denying me access to my own funds.

[Jordon Onks]

@ Mark is it working?

[Justin]

@jason

Go on and reply to make sure we verified our emails.

[Justan Harris]

What’s it for Justin, false advertisement? ????

[Nicole]

To use on cash app you need to remove whatever debit card you have attached and add the turbo card

[Jordon Onks]

So mine says the money on my card but the temp numbers font work declined everything!!!

[Sam]

Also Samsung pay declined with the physical card also

[Sam]

I tried Samsung pay.. decline invalid card

[Jess]

How are u guys getting ur cash app to work? Mine keeps asking for the info over n over. I got a temp online card since 7 am and has not worked! :(

[Justan Harris]

But no apple pay doesn’t work! But Google pay does!

[Justan Harris]

The only way I used PayPal was with the PayPal here app. But your account has to be a business account

[Justan Harris]

The cash app thing is true I said that already.

[Nicki]

I’d tried ApplePay, PayPal, CashApp, all that. Says invalid.

[Justan Harris]

I read this post all last night and this morning not saying a thing with anticipation I would receive mine so afterwards I have received it now I can actually speak period of fouled late yesterday evening around 6:00 p.m. I was accepted by the IRS around 2:30 a.m. I did not receive my $2000 advance until 3:38 p.m. this evening . Just as another user mentioned there was no email notification I just happened to check my account while actually reading this thread and there it was. I also am able to use my temporary card. I also was able to link it to my cash card account and transfer money in small increments throughout the day a 100 or so at most 150. What I have found to be true is that this year it is taking than last year. Last year the IRS accepted my return during the AM hours and my refund advance was already on my card at 6:00 a.m. So no worries its coming it’s not like if they approved you that they will disapprove you that wont happen just give it some time

[Jason]

Not everyone apparently. I can understand if people said it didn’t work but some people r. People r frustrated and overlooking shit. I’m outta here. Done trying to help ya. Best of luck everyone.

[Jay]

Got my $2000 Advance in account but my temp card isn’t working I’m still waiting on my physical card . Both my phone number and email are verified green . I called they said it was technical issue so I guess there’s another wait on top of the wait

[Letlooseofmy$]

I’ll feel much better when I hear from someone that has been declined and finally been able to make a purchase.

[Sarah]

Everything is verified. They’re claiming system issues…

[Jason]

It will send u a code to verify your email. Some people r just missing steps.

[Sarah]

PA- no it’s still not working. Got my email just after 8am this morning saying my funds were available. It’s now 9:30pm

[Nitekry]

I got the 750 TT advance the day after I filed and had no issue using the temp card or the one that arrived yesterday. Hope it straightens out for yall.

[Jordon Onks]

Same with me all verified says my money In there tired to use it and it won’t let me!

[Pa]

Did anyone have their temp card denied all day and all over online and then have it actually work? Like as if they may have actually fixed their “system” error?

[Justin]

Imagine Jason still replying to verify your email after literally everyone has already done it.

[Angie]

At the end where it ask how you want to pay it quill give the option for your bank, or a turbo debit through green dot or get a advance within an hr if you qualify. It will Explain at the end.

[Letlooseofmy$]

Yes I triple checked all is verified

[Jason]

Make sure u actually go to your email and verify your email address.

[Letlooseofmy$]

Wow really starting to lose hope hearing those even with actual cards in hand are still getting declined.

[DaniLight]

@Jayden’s Mom Oh

I’ll check again in the AM. There might be hope. :)

[Hey]

I filed on 1/24 . On 1/27 at 8pm I received confirmation my return was accepted. When I woke up 1/28 around 6 am my funds were loaded. Amazon,Acme, Walmart,Sprint,Upper crust . Cash app, venmo,paypal chime ect kept denying or invalid card. NO NEW UPDATES ON THE APP. I RECIEVED PHYSICAL CARD 1/28 ACTIVATED IT STILL SAYING SAME THING. CUSTOMER NO HELP BESIDES SYSTEM ERROR. I I TRIED PAYPAL ACCOUNT AND ROUTING NUMBER IT WONT LET ME APPROVE IT. ALSO CASH APP VENMO ECT SAYS THE CARD ISNT SUPPORTED
IM NOT UNDERSTANDING THOSE WHO SAY THEY WERE ABLE TO TRANSFER FUNDS?… ANYWAYS THEY SAID 1 HOUR CLEARLY WE ALL CAN SEE ITS BEEN PAST 1 HOUR AND FUNDS STILL CANT BE ACCESSED. IS THIS GOING TO HAPPEN WITH THE REMAINING OF OUR TAXES. ITS CRAZY ACTUALLY. I only did the advance because I was in a bind and needed the money asap. Otherwise I would have waited or went another route.

[Jason]

The Man even said he thought he verified his email and then it worked. I said exactly how to do it. Good luck u all. I know it won’t fix everyone’s card but just take a second and look. If your in the right screen it will say it’s locked when u go to turbo card site drop down menu. Account management then my information

[Eddy]

I’m not on spgt yet and I have money on account but temp card doesn’t work anywhere

[Donald sturgeon]

Have the 1000 on my card says available and still can’t use it been on hold for over a hour

[Jayden’s Mom Oh]

@danilight
I had no fees and I didn’t show up on sbtpg until 8 this morning. So keep checking.

[Jayden’s Mom Oh]

I’m wondering if it’s sbtpg having the issue and tt is just catching all the slack for it because sbtpg shows that I was paid the $1000 yesterday but it still isn’t on my card. Just a thought. Who knows. Just getting to be ridiculous. I’ve been very patient up to this point. But come on. Get it together.

[Jason]

Trying to help u guys out that’s all. Some people actually thought they verified there email and they didn’t and it worked. I understand your frustrations. I could be like everyone else who got it and never came back on here.

[Danita]

@ beenwatchingthiswholetime

Did you already have a card or used the Temp Card number for CashApp?

[MzBecca]

Cashapp didn’t take it, neither did ApplePay

[DaniLight]

I forgot who, bit someone said to check the bottom of the SBTPG about the advance. Just double checked. Absolutely nothing about an advance at all. It just shows my full refund amount and says they’ll send that to me when they get it from the IRS. I filed for free, so no fees are being taken out.

No email saying I was approved or denied still. No money on the Turbo card. I’m just assuming we were denied. Really poorly handled all around.

[Diana]

SmhXs10
exactly…

[MzBecca]

I have used TT for the last 7 years. This is the first and last time I’ll do the advance. It’s a crock of shit!! There are funds on the temp card but just like everyone else, I can’t use them. I didn’t read the fine print. I thought the remainder of my return was going to my bank since I still had to input my bank info. They fooled me this year. They won’t fool me again. I’m sure I’ll still use TT next year, but will not be applying for the advance.

Here’s to hoping we all get our money soon!!

[Justin]

So is this working for anyone? I was told would be working today. Yet it look like no one has a working card.

[beenwatchingthiswholetime]

I wasn’t going to comment…I’ve just been reading the comments and I’ll just give my experience as countless others have but i want to give those saying it’s a scam some hope. Safe to say it’s not.

1. files 1/23 approved for 500
2. irs accepted 1/27 at 8pm
3. card in mail 1/28
4. deposited 500 1/28 at 8pm

It’s reason to be mad. They clearly said it would take an hour and they should have held to that or have fine print stating otherwise all they did was hand off responsibility. I called Turbotax, TurboTax Prepaid, and the Santa Barbara bank and they all were clueless but the comments here explaining other people’s experiences is what kept my confidence up about the situation. These are real people going through the same as you if you read the comments. It’s not a scam, they just didn’t have they @(*&# together! Hope this eases someone’s nerves

PS I immediately opened my cashapp. Went to debit card and replace, entered the Turbotax card BOOM! attached. Sent my girlfriend the 500 had her send it right back, reattached my original debit card and withdrew standard. If i can wait all this time, I’ll save my 7.50 for my guaranteed cashapp :) patience a virtue

[Bri]

Just received email that my advance was deposited, checked my account and it’s there. I have my permanent card, so I’m going to check to see if it works properly and I’ll update y’all. 8:50 PM EST after being accepted 1/27 9:10 PM EST.

[Bri]

@ Christine…did you use the actual website or the app?

[Keri]

I don’t think it’s a scam. I got this refund advance last year with no problem. I think they just overloaded the system. I believe they will fix the issues soon.

[Christine]

The Man,
I tried adding my temp card to paypal and it wont let me :( .. I have double checked that my phone and email were verified.

[SmhXs10]

I just received my actual debit card..drum roll please…… still denied and cant use it anywhere. Also the expiration date and ccv are diff from the temp card. Sad to say we got scammed. If eel it was a plot to get us to get the visa card. Sad because folks did the advance for Bill’s ect otherwise I’m sure we would have waited

[JazBentley]

I have had my money since about 3pm today and have not be able to use it for anything. I called and was told many people are having the same problem and yo check back for updates. I’m also not liking the fact that I can’t transfer the funds to my bank account until I get my card. This has been something else.

[The Man]

I’m seriously trying to help. Trust me I thought I had verified and was seriously frustrated. Hindsight my email was not. Go on the website turbo card website click the pop up menu go to my information scroll down to email and verify your email. I was able to use PayPal immediately after!

[Greta]

@Jason

You answered your own question. “Why didn’t people just go to H&R block or Jackson Hewitt” Well because, like you said “The fees are high” and “Turbotax is misleading people”. Most people who were lucky enough to have the deposit made still can’t use their cards because it gets declined or says invalid. I haven’t seen anyone complain about “wanting cash”. They can’t use it online like promised. I understand you are just trying to be helpful but I think we are all on edge because we want to know where our money is and are asking ourselves is this a prediction of when the rest of our taxes get released on these dumb cards? We were promised a portion of OUR own money and it’s starting to feel like we’ve been fooled. No matter how unreasonable you think we are being, it’s hard to talk reason to people when they believe they’ve been scammed!

[Jo]

Christine,
I got the same answer when I called 5 hours ago, so don’t hold your breath.

[Eddy]

Makes no sense why they advertise the temp card as being able to use online but it’s not supported anywhere online

[tasha]

If I did not have them cancel the original card I would not have received it until next week. They did charge to expedite the card but not to replace it

[Nicki]

LOL ya’ll leave Jason alone. He didn’t have to help.

[Christine]

I just got off the phone with them and they said it’s a system error and to try my card again in an hour. All of my stuff is verified.

[Saresee]

I filed and got my advance in seconds. However, My temp card is working. When I called and waited on the phone for 20+ mins the lady said it was a tech error and I can check on the app for updates….I have yet to see an update.

[tasha]

got my the $2000 advance loaded on the temporary card but unable to use the funds, called green dot and had them cancel the new card and had them expedite me a new card which will be delivered in 2-3 days

[Jayden’s Mom Oh]

Greta..glad to help :) hopefully it will work for you. Tt giving everyone a run for their money… Literally…lol

[WantMoneyDom]

@Jason just gtfoh, you got your $, stay outta broke folks business!

[Greta]

@Jayden’s mom,

You are a freaking god send! I feel like an idiot! I totally did not see anything but a routing and account#. This whole thing has me so frustrated that I’m seeing double. Any other time I would have caught that! Lol! I do wonder how many have made the same mistake though! This is my first time ever doing a cash advance or green dot card…. so thank you, seriously!

[Jayden’s Mom Oh]

I filed 24th. Accepted last night. Sbtg shows my funds issued yesterday but I still have no deposit. Just a waiting game at this point. There’s no rhyme or reason to when ppl are getting funds. I’ve seen ppl get them super quick and others like myself are hanging in limbo. Hopefully it’ll be fixed soon but it isnt a scam. Just think they weren’t prepared very well.

[Diana]

@Jason what are you doing here then? LOL

[Taylor]

Update, just got mine. Filed the 18th, accepted yesterday the 27th around 6:15pm, deposited 2k at 7:55pm tonight the 28th. I already have my card, I got last friday. Will update if card for some reason doesnt work, good luck guys.

[Jason]

Guessing the actual card could come faster just depends on how far away from where they send it from.

[Jess]

@Elliott

Apparently there is no rhyme or reason on the amounts being approved. We got almost $7k from federal but only approved for $250. Anything over $4k is suppose to be $2k. So your guess is as good as mine at this point?

[Chris]

So it took about 17 hours to get my $2000 refund advance in my card. I guess you just have to be patient.

[Jason]

I filed the 27th, yesterday at 2pm was accepted at 5pm and didn’t get money till 3pm today. My temp card works and haven’t had a problem with it. Idk why all these people r having issues. Don’t think the funds r fully released even tho u have the money.

[Jayden\\\’s Mom Oh]

Greta are you looking at the account number? That’s 12 digits. I have 16 digits on my temp card.

[Greta]

Something I just noticed… my temporary card, only has 12 damn numbers!? Every other card in my possession has 16! That is why transactions are being declined and why people are getting the invalid card number. What in the actual hell!?

[Ashley]

Issa scam false advertising I contacted BBB… it’s called a class action lawsuit

[Duckfan]

I spoke to someone and they said they are working on fixing their system issues and should be up and running within a few hours. Crossing my fingers

[Nicki]

Hi,

I just got off the phone with customer service (which wasn’t very helpful) and they said it’s a tech issue. I received my funds today at 12:40pm PST after the IRS accepted my return last night. Everything in my account is verified and still online transactions cannot go through.

[Jayden\’s Mom Oh]

Ty Jason. Just curious because of the guy said he got his today and filed 24th. Same day I filed. Just seems really quick.

[Jayden’s Mom Oh]

Every time I click on where’s my card I just get an error. This whole situation is a hot mess.

[Bri]

@ Jason. I spoke to a rep and I’m able to see it on Sbtpg so I’m not gonna stress it. I’ll be at 24 hours come 9:10p EST. They said it can take up to 48 hours, so I’ll worry if it doesn’t come by the end of tomorrow. Thanks for info

[TTFiler]

@Jason

Seems like anyone who filed a little early are having issues.

[Jason]

It’s says 5 to 10 days for card but by what people been posting. 6 days to a week.

[Jayden’s Mom Oh]

How many days does it take to get your actual card?

[Jason]

Sbtpg.com still hasn’t said I received my money but I have it. Trying to help people not waste there time.

[Jason]

It’s not an hour thing. Mine was only 22 hours before I got my money and filed yesterday the 27th. There is free ATMs to get your money on the turbo card website at the bottom. Free atm locater. Once u get the actual card. I understand it’s frustrating. When they said an hour I was like we will see. That apparently didn’t happen. If people wanted actual money then why not go to H and R Block or Jackson Hewitt? I know the fees r high but u wouldn’t have to wait. They r misleading people on the one hour advance. It’s only for a select few apparently. Really makes no sense on why some cards r working and some r not. It’s not a scam. I read before I applied for the advance and it does say it could take up to 24 to 48 hours. People who files after me got there advance before I did. There’s no set rhythm for how there doing it. Hope everyone’s money and cards get figured out so they can get what they need. Turbo Tax should have been better prepared for there advances cause apparently there overwhelmed and there temp cards aren’t working right.

[TTFiler]

@Kim
What do you mean by the rest of your refund? Are you not on path?

[Kim]

I received the rest of my refund on my turbo card today. Both deposits showed up in about an hour.

[Taylor]

Seems like most who had the permanent card already, they are holding funds from and those with temp card’s only got funds they can’t use :) great business. It was nothing like this last year. I got my funds the day after (filing early) and was accepted 3 minutes later. I guess I was part of the irs test batch but it was so quick I got the funds now I have waited over 24 hours and still nothing.

[Jason]

I have used my temp card for electric walmart.com and straight talk so there having issues with some cards then. It’s not a scam my guess there overloaded and they will work soon.

[kpo]

I decided to call and was told by the rep that they are NOT having any system issues (LMAO) She said because my card declining wasn’t showing on their system, it’s a problem with the merchant NOT them…. I told her I tried a variety of merchants. And she STILL responded that since she couldn’t see them, it must be an issue with multiple merchants.

CAN YALL JUST GIVE ME ACCESS TO MY MONEY?!

I also tried changing my phone number & email address (plus verified them) and still to no avail.

[Patra]

@Keith Keep us posted.

[Diggz]

Y’all it may seem like a scam, but I did it last year and Tax return was accepted the same day n minutes later I got my money, same as today accepted minutes later n got my deposit. The only difference is last year I was able to spend right away. This year I think the system is overloaded as not as many ppl did it last year because they were unaware. Hopefully this is resolved by midnight.

[Diana Cloud]

“were working on the issue”

[Just Saying]

For those wondering..I have my permanent card, it came today, activated it, funds available and still any transcations i have tried are declining.
.

[MEGs]

I’m back again after 35 minutes ON HOLD !I finally got someone. So basically it’s all a SCAM. DONT DO THE TURBOTAX REFUND CREDIT CARD! Just don’t do it.

I finally got accepted, my refund advance was uploaded to my “TurboTax GREENDOT card”

I began trying to pay some bills and purchase things online. Out of trying SEVERAL MERCHANTS the card was declined or otherwise unauthorized every single time.

Once I finally spoke with someone on the phone (who I could hardly understand) he said that the temporary card number for online purchases is not working because those merchants don’t accept TEMPORARY CARD NUMBERS! And I’m not talking little companies, loves, I’m talking WALMART.com, Verizon, Straight Talk, Amazon, etc…

Cant use the damn thing. So lesson learned here. Do yourself a favor and just wait. This has been such a nightmare.

[Keith]

I filed on the 24.
Accepted on the 27
Advanced received on 28 at 5 pm.
I also received my card today (28) as well.

Be patient I’m going to the atm to see if it works will update.

[Bri]

Did y’all try adding it to Apple Pay if iPhone users as Ray suggested?

[Ms T]

They probably ran out of what funds they were loaning. I filed today and retracted because it said I did not qualify…I removed the documents and they allowed normal process. I have high beacon score, no offsets and have filed thru TurboTax for 6 yrs.

[SarahM]

Get it together turbo tax or who or whatever it maybe that’s holding all of our money -.-

[WantMoneyDom]

Filed 1-25
Accepted 1-27
Turbo tax said my money was on my temporary card but keeps saying invalid or declined every merchant. Email and phone is all verified. Smh this is ridiculous.
West cost PST (Rip Kobe)

[Duckfan]

The temp card cannot be added or Is not valid when trying to use it on any website. So frustrating!

[MEGws]

Well looks like I spoke to soon…. I won’t be filing with TurboTax next year. The money/advance was uploaded to the temporary card but I can’t use it for any purchases! Never again. This has been such a pain.

[Diana Cloud]

I’m on the phone again, hopefully I can reach someone with some real life skills.

[Bri]

@ Diana, it makes no sense to me. I’m tired of all of these damn email alerts coming through quite often than it has ever on any given day, and ain’t none of them saying anything about my damn money being deposited. I done access the turbo card app so many damn times today, if there was a limit, I done exceeded it 100x over that.

[Diana]

@bri

I don’t know what the fuck the problem is. Banking isn’t new.

Hope things get resolved fast!

[Bri]

I guess we have to go along with the timeframe, 48 hours after the return was accepted. Since the funds are saying it was deposited 1/27 on Sbtpg website, I’m gonna give it until tomorrow. If I don’t have my damn funds TOMORROW, it’s gonna be an issue. I don’t play about my money, the same way they didn’t play about withholding money out of my damn paychecks bi-weekly. I’m pissed, I was looking forward to getting all of my damn bills down to 0.00. And as I’m typing I just got an email from the damn light company about the bill being due, bofl, I’M DONE!!!

[Kayla Cole]

So this is the first time I have used the advanced thing. I did my taxes the 18th, they were accepted the 27th early that morning. I was approved for the advance 2000 and it sent me an email to set up everything gave me a temporary card, my hard card actually come in the mail yesterday… The TurboTax account thing still says 0.00 I tried talking to the customer service and they act like they have no clue what the hell I was talking about and then one lady you finally said it could take up to two days and if you don’t get it we can change your refund to go do your actual bank. But she just kept telling me to file my taxes, what point of that’s was already been done do you not understand? 😑

Does anybody have a good point of contact for these people? I normally do TurboTax but I’ve never done the refund advance until now because h&R block wanted to charge me an arm and a leg to use their advance. But this will probably be the last time I use TurboTax.

[Bri]

@ Ray, great suggestion. Mines was able to be added to cash app, but I still don’t have my damn advance, smh

[Diana]

I’ve verified and re verifed.

Someone mentioned their temp and physical card where the same.

When I log in on the app it asks me if I want to activate and I say yes and put the temp card and it succesfully registers. (tons of hope)

and IT DOESN’T WORK .

@Bri excatly.

[Kate]

We just spoke to a representative who is telling us that there is a system update going and everyone should be up and going by Midnight. We will see what happens, just passing the message forward to save someone else from spending almost an hr on hold.

[Heather]

I efiled my taxes on turbo tax January 24, I then got informed refund was transmitted 27th, then at midnight that night technically 28th irs accepted my refund, so later today I got an email that my advance was approved but the link didn’t work, previously on 24th, I tried to create account on turbo card and it wouldn’t work, I called and they couldn’t tell me, ttheni went back to my original email for link on finishing set up and this time it let make username and password finally gave me all my info, temporary card,
Sadly I’ve tried the account and routing they gave me and temporary card number and it doesn’t work I call got hung up on After waiting 30 minutes on the phone then finally got a response and was told the same thing as everyone else that they have it guys trying to fix the problem but they are experiencing server problems and the funds can’t be accessed, I was irate bc I paid 80 to file, decided to not do direct deposit just for this virtual temporary card, I always use turbo tax but after this it feels like a scam bc now i can’t access shit until my real card gets here and the guy won’t tell me when that will be and I can’t track it through the website

Only thing that did work I tried getting Hulu with temporary card number,, didn’t work tried paying for Amazon prime didn’t work but I ordered my kids something on Amazon and that apparently is the only thing that went through so far, and says it will be here Friday there was no decline, and it shows it went through only thing that works, so far

If I knew I’d have to wait I wouldn’t of opted for that card with all fees for ATM etc, I’m very upset and want to know when they will fix this, the app says my abound had the money but that’s it, feels fishy and I’m not happy. At all,

[Ray]

I submitted this morning around 5am PST, was accepted at 6am PST. Received the transfer at about 230pm PST. Was able to pay some bills right away with temp. Was also able to add the card to APPLE PAY, if anyone has that option. 1500, nice day for sure.

[DestinyDawn]

Shit they dont get their shit straight they will drive me to drink. Jk but it is pretty shady that those that do have money cant use it and the other half dont have anything either. Wouldnt be surprised if my physical card doesnt work either.

[Bri]

This refund advance is a pain in the ass! I want my damn money. I will not be filing with TT next year. This was too much of a headache. The agents I spoke with, read the same damn script on each call, so I know I was being fed bullshit. Regardless of anything, for us that did the advance, we needed the damn money to get bills paid, cars maintenance, etc. They need to give us our damn money! Rather we want it now or later, I don’t care about no damn PATCH act for the remainder. Give me my damn cut of what I was prequalified and APPROVED for. Do you know how it feels to see my money was sent yesterday, and here comes almost 24 hours later, and I’m still waiting on MY MONEY???

[Jason]

U guys try reverifying your email and phone number just to make sure. Just trying to help.

[Nick]

Same issue as everyone else. No access to funds through the temporary card. I called them three times. Once yesterday (01/27/2020) and I was told to wait until today to try and if there was an issue to call back. Called back a second time today and was told that my temporary card would only work for in-store purchases (WTH? With no physical card, stores will not accept this info!) and the third time I was told “They are working on it.” Very upset by this and I have no faith that my physical card will work once it arrives. Here is to hoping I do not run out of heating fuel before they get the issue fixed.

[Sarah]

I’ve called twice today and all they can say is that their system is down. I basically got the response that once my permanent card arrives I’ll be able to use it, but that wasn’t the point of choosing this option when I filed my taxes. Yes, I’ve already verified all my information and set up my account, but I was told that my funds went through today, and my temporary card number will not work anywhere. If I have to wait for my permanent card to use any of these funds I’m definitely contacting the Better Business Bureau, because this is very scammy, and if there was going to be an issue because of the high volume of people choosing to get their refund this way, then they should have already figured out the bugs.

[SarahM]

The temp card bank card number I received when I filled is the same as the one that came in the mail.

[Greta]

I don’t understand how people who had their return accepted TODAY are already receiving their cash advances on their cards. I was accepted yesterday and my advance funds have been transferred to SB but still waiting for SB to deposit! This whole “funds available within an hour” is deceptive. The funds aren’t available and the ones that have the $, most of the temp cards aren’t even working!? Turbo tax was deceptive on “free federal filing” as well. They got me for $120. $40-federal, $40 state, $40 for who knows what!? The only reason I did it was because we desperately needed the money NOW! I will not be using Turbo Tax again!

[Brandon Favors]

when I went to do the refund advance they told me I was approved but then I had got a link and say I not approved for one that doesn’t make sense any body can help me out

[Dana]

Accepted by IRS yesterday at 12:37 PM. Turbo Tax changed status to accepted yesterday at 3:00 PM. SBTPG acknowledged my account finally and issued my advance last night at 6:00. As of now, 5:30 est, still no money on my turbo debit. If I knew the advance would be this much of a headache, I would have said f*ck it and just waited for my normal direct deposit to my regular bank account instead of getting a tiny advance. Completely unacceptable to tell people they will get their advance within an hour of acceptance only to go back on it. So unbelievably pissed. I’ve literally wasted the last 2 days checking my phone every 5 minutes to see of it got deposited

[Jo]

Jason, i verified my email and phone number already. I have tried everything i can think of, i think that the system is just down.

[donna]

Yeah I called and they said someone would call back. Never did. Just kept saying “sorry for the inconvinience” over and over

[Justin]

So I’m all verified. My advance is in there. But my temp card isn’t working. Sat on hold for 45 mins to be told the system is down. Is this true?

[Jo]

I have the same problem. I have 2000 on my card but cannot use the temp card information. I called the turbo card number and the woman told me that they were having “technical difficulties” and to try card again in an hour. It still doesn’t work but I will keep trying.

[kpo]

I verified BOTH my email addy & ph# and I still can’t link the temp card to my cashapp.

I filed, was accepted today – both around 2PM AND just looked and saw my advance is available.

[Jason]

Making no sense why some cards r not working even after verifying your email and phone number. Think turbo tax is over loaded and there not working right for some people

[Patra]

@jason

Thank you! I hope it works now. My email was not verified.

[Diana]

BEYOND FRUSTRATED. And it doesn’t help when the wait is 1hr+ and then it’s being oursourced… IT”S a MESS

[Jason]

I’m not even talking about sending money to cash app. I’m talking about people having trouble spending any of there money online. Wasn’t being an ass people just won’t take a second to read.

[Ty]

So this is my 7th year with turbo tax my second year receiving the cash advance. I filed on the 24th it was accepted on the 27th and i received my refund today (28th) both my email and phone number were verified prior to receiving my funds, ive tried linking my card and account number to paypal, fb pay, and cashapp as well as tried to purchase items through several sites. NO VERIFYING YOUR INFORMATION IS NOT AN INSTANT FIX! NO YOU CAN NOT LINK TO ANYTHING BECAUSE THE CARD NUMBER IS INVALID! To the lucky ones Congratulations but dont be an ass because multiple ppl are asking a thousand questions trying to figure out how to access their funds.

[SarahM]

For the ones that has a temp card that isn’t working is this your first year with turbo tax? Have u all checked to make sure the account and routing on the temp card app matches the one on your taxes in your documents? Last year they sent my moms refund to her old card from The previous year but still sent her a new card when she filled and it took weeks to figure that out .

[Diana]

I totally feel you Jill! Same here

[Jill]

My information is verified as well and the card still doesn’t work. I know this is an issue for everyone but I have to admit I’m very frustrated because we desperately need to get some groceries. Well hopefully it works soon or the car arrives tomorrow.

[Katrina]

@Jason and Tee Both my email and number is verified. My advance is there but I still cant use my temporary card. :(

[Jason]

Didn’t I just explain how to do it. It’s the website. Like people take a damn second and READ THE COMMENTS!!!!!!!!!!!!

[Alyssa]

I JUST got my refund advance deposited to my account for Turbo. BUT the temp card info still doesnt work in PayPal or any other app. How can I get this money before the card comes????

[Diana]

@tee how did you do this? app or website, I’m sure I’ve done that!

[Jason]

See I told u. People kept ignoring me and I was right. U have to verify your email and phone number on turbo cards website.

[Jason]

It’s under account management and then my information. Cause it wants to verify its you. Go to turbo cards website where u check balance of temp card and go to drop menu if your card isn’t working online. Least give it a try. Cause when I went there it said it was locked cause I had to verify my email and phone number.

[Tee]

Yes mine is working as well. It happened instantly when I verified my email and phone number information!

[mbangz]

Need to confirm you’re approved on your advance? Call (888)679-8122 They’ll let you know.
They said it takes up to 48 hours to load your account after IRS accepts you

[Jason]

My temp card is working since I got my money around 3pm. Did u guys verify your email and phone number on turbo cards website where u check the balance? It’s in drop down menu. I haven’t had a problem. I paid bills and it’s working. I got my money and I’m still on here trying to help u guys but u just ignore me.

[Megan Richey]

My card has been loaded with funds but like many others I can’t use it anywhere online. Called and waited on hold for 1 hour for them to say that they are having issues and to check back. GREAT!! Not only that but they gave me a significantly lower advance than they initally approved me for.

[Bri]

@ Danita…make sure to add the card as a debit card. It worked for me, no problems.

[Danita]

Ton…. how did you add your card? Mine says it’s not a credit card, bank info is invalid.

[Victoria]

Cashapp told me they don’t support the card and from what I’m reading about cash app and PayPal they don’t accept prepaid cards. I figured it might be different because this is linked to an actual account and routing #. I’ve also tried using it for online purchases and it isn’t working. Been on hold for almost an hour .. 🙄

[Mehheh]

This is complete bull. I will never choose that option again. Mean what you say Turbo Tax!

[grant]

same thing here. funds loaded in turbotax visa account. but paypal wont take accept the temporary card info. “check card info” error over and over.

[Ton]

I added my card to cash app and was good to go. I cashed out my money right into cashapp.

[Danita]

Money is on my account. I called about why I can’t use the online card, they are having issues. “Keep checking back” is all they can say. Will someone post when their online transactions are working??

[Patra]

@Karla

You’re lucky. Tried adding my temp card and it’s not supported.

[DestinyDawn]

Def not alone. Got my refund but the temp card doesnt work at all. Called customer service and they are just like welp…..we are updating so just keep checking back -_-

[Texas$]

If you were approved for the advance it’s coming. My co-worker filed after me and received her advance on the card last night. I received my advance this afternoon. I never received an email from Turbo about the advance, but I setup email alerts. That’s how I knew the money was on my card.

[Karla]

Filed the 27th 6am eastern
Accepted the 27th 5:16
Received advance 28th 3:00
Connected to my cash app and paid my bills

[kristina catoire]

Taxes accepted, last night. Haven’t received advance. And so far haven’t found thing to ask why except this feed a friend sent to me

[SarahM]

I filled 1/18. Accepted 1/27 at 7pm. Still zero $$
Sbtpg says money was sent 1/27 …

[TTFiler]

People with temp cards have money but can’t use it.

People with cards have no deposit.

Sounds odd to me.

And yes, I’m still waiting.

[Letlooseofmy$]

Boy I’m glad I found this thread, I thought I was the only one dealing with this crap. Filed on the 25th got deposit this morning but can’t use the temp. Card info for anything. Anyone get their temp info to work yet??

[Bri]

I just received my actual card in the mail, ordered 1/23, still waiting on advance though.

[Cierra]

Update: Received my funds but can’t use the temporary card anywhere.

[Dee]

I sent my husband money through Facebook Messenger with no problem from my temporary card. $500 daily limit though

[Dee]

I sent money to my husband through Facebook Messenger with no problem. $500 daily limit though.

[Kristennnnn]

I cant even use my temporary card anywhere online. Says please check card info or tells me to use another card etc. Anyone else having this problem?

[Bri]

@ Taylor, what’s the number to call?

[Impatient pete]

@Dee

What number did you call?

I called 25 minutes ago and was told 1-2 days.

8779087228 is the number I used.

[Patra]

Tried adding temp card to cash app and it’s says not supported.

[Sonya]

Came back to update, my TT advance email was received at 2:21 (EST) that funds were available.. I was accepted last night around 6:03 pm…

[Patra]

Tried adding to cash app and says it’s not supported

[Kristen F]

I cant even use my temporary card anywhere online. Says please check card info or tells me to use another card etc. Anyone else having this problem?

[Patra]

@long live Kobe

How did you add the card? Mine won’t add.

[Keya]

@Taylor

I was able to see the amount of SPTPG last night around 10:30 p.m. but I been checking all day for the funds to be released to the card and I did not see any updates. They sent me a email 2:56 p.m. today and it stated my funds was deposited for the advance. Check my card and the $2000 was on my card. Thank God. So you will be receiving something soon. I know its frustrating.

[Katrina]

Anyone get their temp card working yet?

[Roseypooh]

Let the wait begin :) :)
Earlier filer
EIC
1 job (1 W2)
TT
Direct depo
accept per TT on 1/27
now imma wait to see the next month lol

[Matthew Holt]

Turbo Tax Refund Advance Temporary Card not working. Filed Sunday, accepted yesterday, $2000 deposited an hour later. Cannot use card! All the dot cons, for ordering pick up, Target , Walmart say to call my card provider. Papa John’s and dominoes says the same. Cannot use temp card. This is b.s…. From what I read here. System wide issues with the temporary card information. Wish I would have known this before choosing the advance.

[Jessica W]

So how long will this take to get sptpg says it paid out my money?

[Taylor]

Keya, I filed and was accepted same days and time as you, I hope I see my funds hit soon. I just called Santa Barbara and they said it’s just been busy and they are sure how or in what order funds are released but mine was paid out yesterday. He said it can take up to 3 days but it’s been looking a lot more like 1 day for most accounts.

[Keya]

Filed on 1/18/2020 and was accepted by the IRS on 1/27/2020 at 7 p.m.
I been waiting on an email from TT about the advance and have not received anything. Looked on SBTPG and seen the advance for $2000 was sent out on 1/27/2020. Just received a email from TT debit card saying that my advance was deposited. Good Luck all!!!

[Katie]

Finally got email stating card funded but when I try to use the temporary card information which has a $2000 available Balance … it gets denied every merchant!!! It seems others have had same issue. TurboTax is a joke!

[Dee]

For those of you who have funds released by SPTPG, but not yet funded to your cards, CALL THEM. I saw another person on this forum say they called, and received their money minutes after, and the same thing happened to me. While I was making my last post the deposit came through….literally 5 minutes after I spoke to SPTPG. So, give them a call….hope this helps!

[Long live Kobe]

Okay everybody I was here going crazy just like you guys lol I filed yesterday(1/27) got accepted at 1:37 am(1/28) and didn’t receive my advance until about 12 noon today. So don’t worry it’s coming. Also went straight to cash app and pushed add cash(1000$) and used the temporary card info and it worked which was very surprising but it actually went thru. Don’t stress it just have patience it’s coming !!!!

[MSRazorbackPhD]

Are you listening? Lol

I have stated since last week…it can take up to 2 days!

[Impatient pete]

Filed: 1/25, approved for advance, online account setup and verified.
Accepted by IRS: 1/27 @ 11:41PM Central
Accepted by state: 1/28 @ 10:48AM Central

At time of posting, SBTPG says they have paid my refund amount but 0$ still showing in account.

I’m guessing by reading this, I have a while to wait yet.

[Dee]

Just spoke to rep at SPTPG because I am approaching 24hrs, and she advised I could be waiting another full day for funding….WTF??? I went off, and asked why taxpayers were told 1hr after approval, and she advised that TT should have said 1-2hrs after acceptance for SPTPG to receive the funds, but 1-2 business days for funds availability. Such bullshit!

[kpo]

Filed: 1/28 @ 2:00 PM on the DOT (well that’s when I got the email from TT)
Accepted: 1/28 @ 2:29 PM (per TT email)
Got an email at the same time from TT to set up that Turbo Card.
Followed the advice of others and checked the SBTPG website and my advance amount shows paid today as well. Not gonna get my hopes up, and just wait until tomorrow to hopefully see it in the acct.

[Jason]

How do u use cash app? Do I request it or pay it to myself or what?

[Jason]

Temp card does work online pretty sure u ha e to verify your email address and phone number on turbo card website? Did u do this?

[Suzi]

Return accepted. $2000 deposited in to Turbo Tax Green Dot card.
Temporary card does NOT work. I have tried using the temporary card number given they said I could use for online purchases at multiple merchants, I’ve tried to transfer through PayPal, CashApp, Venmo. The card simply does not work.
I called Green Dot customer service and they said there is something going on with transactions being declined and they do not have any estimated time to fix the issue, and to check back through the app and automated system. Except that doesn’t work.
The app that says I can check when my physical card is coming does not work either, it gives an error.

This is ridiculous. What is the point of an advance if we do not have access to it and will not for 5-10 business days? When the physical card shows up.

I will never use Turbo Tax again, and certainly not Green Dot. Last year it took a long time for the card to arrive as well. I should have known better.

[Fred]

I think I’m done with TurboTax as customer.

There will be no “thinking” about it if, at this time tomorrow, I still don’t have the funds SBTPG says they’ve paid out to my TT Card.

I’ll just be done with them.

[Jennifer]

Filed on 1/26
Received acceptance notice at 1:45 CT
Called SBTB automated number. Said check was issued today for advance amount.
Still waiting for advance to hit.
Will keep posting as soon as money hits.
Thanks for helping me navigate. This page has helped me stay informed.

[MEGws]

Bri girl just hang tight! I know how it is. Could be few minutes to a few hours. Im sure it’ll be fine *hugs*

[April]

My advance hit at as soon as I got off the phone with Santa Barbra people…

[Bri]

@ MEGs, thanks for the update. Mines didn’t get accepted until 9p EST, so I’ll give it a few more hours to see if the advance deposit is made.

[MEGs]

Hey y’all I literally just got my email saying the amount was deposited as I was scrolling. when I say I have been on the phone with IRS, TURBO, GREENDOT, and God himself…. Y’all just don’t know. I was approved and accepted last night. Someone at IRS automatic system told it was there and yet card showed nothing. I FLIPPED MY NOODLE. I assumed someone done stole my identity yawll.

Bottom line, they got in over ther head (I think) I’m angry they made us a promise of being able to use funds so soon after accepted/approval but I think they had some overloading issues.

It’ll be there. I know yawll don’t wanna wait. I get it. Lord knows I GET IT but it’ll be there. Just hang tight.

Much love, from one tax payer to the next *kisses*

[Jason]

Literally just got an email saying it’s been deposited. Filed 1/27 federal approved 4:56pm. And it’s on my temp card. At 250pm on the 1/28. So it’s coming in batches.

[Jen]

Anyone have any input as to why I would only be getting a $500 advance when my refund amount falls into the highest bracket for the $2000? I’m a bit irritated by this being a single mom and know that the rest of my refund will be held for at least 3 weeks probably

[Jason]

See people getting theres that filed after me wtf lol

[Jenn3a]

Filed 1/21
Accepted 1/27 7:40pm
Just now randomly got advance and No notification(yes it’s turned on) so keep checking you accounts periodically. It’s just slower this year last year was within an hr.

[Jennifer]

Hi everyone my advance just hit!

[KelH]

My money finally hit on my card now I havnt tried to use it yet…I’ll keep you posted

[Alyssa]

I emailed SBBTPG on their website, or whatever is called, they emailed me back telling me that I was approved the Advance and it would be on my card in 1-3 business days. Hoping by Friday 1/31. Emailed TT Prepaid Card asking for status on the card mailed also.

[Regular guy]

He’ll no it doesn’t, it slows things down for customers who really need to call

[Angry customer]

Does calling the Santa Barbara place make it hurry up or no?

[SuzieQ]

Update: I just got a call from a supervisor at Green Dot. I called this morning and no supervisor was available, so they said one would call me later. The supervisor just told me they are aware of the issue (the temp cards not working) and they are working on it. They have no estimate for when the temporary card numbers will be working. She said it’s a system wide issue

[Alyssa]

I am just PRAYING it comes before Friday 1/31 because we are supposed to pay our security deposit at 1:30 on Friday for our new house. We have money saved but this advance would truly help. Filed 1/25 at 8:37 which was a Saturday so hoping money and the actual card hit and come in mail by then. Pray for me :)

[Bri]

@ The POE….the advance? Who did you email?

[Monica Robinson]

I wasn’t i approved for the advance

[The Poe]

Mine just posted AFTER emailing them. Didn’t get text notification though.

[Angry customer]

Anyone else checking their card every 30mins?

[Jason]

I was also able to add temp card to cash app without having my money yet.

[Vello Madden]

I filed my tax with TurboTax on the 22nd are the IRS accepted my return but I got approved for the advance loan from TurboTax for $250 I was trying to see when will I receive the $250 Advance Loan and the card

[Jenn3a]

+18007797228 SB number

[ShayGirl]

There’s a technical difficulty happening with the temp card

[The Poe]

PS I was able to add my temp card to Cash App. Despite no money being on it at this time (waiting game…)

[The Poe]

Jessica Jessy String (TPG – Taxpayer)
Jan 28, 9:43 AM PST

Good Morning,

Yes, you have been approved for the Turbo Prepaid Visa Card which will be loaded to the card in 1-3 business days.

Thank you,
TPG Customer Service

Filed 1/27 5:53p
Accepted 1/27 6:58p
SBBT says sent 1/27
Zero on card as of now
(Times are EST)

[Nicole]

You can connect it to PayPal debit card numbers not bank info

[April]

I called the sbgt they advised me I was approved and it’s in pending status could take 1-2 days to upload

[Cierra]

Just called and was told that it was approved and it takes 1-2 business days from yesterday when I was accepted. So waiting game on.

[KelH]

So I don’t know if this helps anyone however I just called the sptg I maybe leaving out letters but you know who I am talking about lol however they told me that my money has been transferred and it can take up to 48 hours I’m annoyed because of the false advertisement like it says you will have your money an hour after you are accepted I know that really didn’t help anyone he also said he is sorry he doesn’t have a exact time but heck it could be 10 mins from now. This is the number I called. 877-908-7228 So I was approved just waiting for the funds to hit my account

[Clifford]

Just got my advance loan from the 1-27 you have to give it 24 hours exact mine accepted on 27th at 1:27 received loan on 28th at 1:24

[Elaine]

@Alyssa

I filed the 21st got my card in mail yesterday

[Keri]

I just dont think the temp card is working… I Filed 1/24, got the 2k advance, so hopefully I get the physical card one day this week :/

[Alyssa]

How long did it take to get your actual Turbo card in the mail after filing through TT. I filed 1/25 at 8:37 at night and still have not received it and the Temp card info and bank account info is not working in Venmo, Paypal or CashApp. Please help???

[Mike]

I’m going to go on a limb and say those saying cash app venom and chime and they were able to transfer funds is a lie. Those app do not support the temp card

[Niki]

Well I called. He was denied. SMH. I wish they would let people know prior to them going through with the whole process. If you are still wondering if you are approved or not, call SBTG. The automated system will let you know if you were approved or denied

[Amber]

Last year I got approved and was able to use my temp card info online within 2 hours. This year I got approved by IRS yesterday and the Santa Barbara website thing says the advance was paid to me but my app is showing 0$ so different from last year

[April]

I filed early this morning btw and was accepted like 10 mins afterwards…

[April]

And also what is this Santa Barbra that y’all are mentioning??

[April]

Anyone from GA received their advance I got my pre approval but no email after also I received my acceptance this morning just wondering if no response means denied or if I just need to wait

[Dee]

What contact information are you guys using to contact SPTPG? I am at 21 hours post acceptance and 17 hours post SPTPG saying they paid me, and I still have $0 on the card.

[Tia]

Veronica..same here. The temp card doesn’t work its pointless..smh.

[Tee]

I filed a little after midnight CA time, woke up to an email from TT that says my refund advance was deposited. The email was sent at 3:28 CA time. I just checked the card and it is there. To the people adding it to cash app, how are you doing it? My cash app keeps saying I can’t add a debit card it has to be a credit card

[Jellow]

mine was posted about 4 hours after i was accepted yesterday. i also received my card yesterday.

[Cam]

Nikki to see if he was approved or not

[Champagnepeach52]

Called Sbtpg just now. Was told my advance was pending and should be on the card between now and thirsday. Sad face.

[Bri]

@ Jessica, thanks. I have hopes then. My situation is similar to yours but EST instead. I received my text alert about 9:10 pm, and the email at 9:39 pm about acceptance after showing on wmr since 2 pm. I woke up this morning, checked about 7 am, and saw the transaction for the pending advance amount, but still haven’t received my deposit. I just checked my card, still nothing.

[Josh crouse]

Same here funds saying sent today on the Santa Barbara site but nothing on my turbo tax card

[Veronica Juarez]

I got the advance it shows on my turbo card app that the money is there …been trying to use my temp card info it keeps getting declined I have done everything on my end called customer service sucks they say they don’t see a problem!!! Ugh so fed up with this

[Jessica]

My federal was accepted around 2:30pm CST on irs wmr yesterday. It stayed in pending status on TT until 8:07pm CST last night. Two hours or so later I got the TT generic federal refund accepted kept checking sbtpg until I fell asleep around 10:30pm last night. Woke up this am and checked sbtpg and it said the $2,000 advance was sent 1/27 but it was not on my card until 3.5 hours later when I finally received the email that my advance was deposited. So it took quite a while. I filed my taxes 1/23 and my MN state is still pending

[Ricky]

Has anyone been told exactly why the refund advance has not come through? I’m going on 24 hours of being approved and nothing. TT don’t fucking offer a refund advance within an hour and then not commit to it. We do it because we need the money.

[TTFiler]

This mike 😦
This is what just went in mike’s mouth 💩

[Niki]

Cam, no. Didn’t even consider that. What will calling do?

[Bri]

@ Jessica…how long did it take for you to receive your funds from the time you were accepted?

[Mike]

This is so sad seeing all these problems people are having😭. Here’s my horrible situation I was preapproved for $2K had my money put on TT card and accepted 3 min after🤪 In the Bahamas now😊

[Jessica]

I got my TT refund advance around 9:30am this morning CST and I have had no issues whatsoever using the temporary card online at all. I recommend using square point if sale to use the card to send money to yourself as that’s what I did after paying my bills online with the temp card info

[Cam]

Did you call nikki??

[Bri]

@KelH…same here, and still don’t have the deposit on my card. It’s crazy how the people who have their funds don’t have access to their money because the temporary card is not working.

[Tiff]

What Exactly Does The Email Say That Helps You Create The Virtual Account For The Temp Card

[KelH]

So on the SB TPG it says the amount recieved zero however it also says amount paid which is the amount I was approved for and nothing is on the card

[Tiff]

Hello I Received A Email Stating That My Advance Deposit Was Made But When I Click Access My Funds I’m Receiving A Error Msg Anyone Else Having This Problem?

[Ashley]

I read the full terms what I was saying was I recieved my money but wasnt able to use it because everyone kept denying the account information. I was seeing if it happened to anyone else

[Heyy]

How did you add it to cash app its telling g me the card isn’t supported

[SuzieQ]

The temporary card numbers don’t seem to be working for anyone. When I called customer service they said they weren’t even aware there was an issue. SMH.

[Niki]

Same for us Gina. We literally had the exact situation. We only went for it because of the advance

[Ton]

So my federal was accepted yesterday 630pm eastern and even checked the bank site, and it said my money was sent last night. ButI finally received it in my account at 930am. Even though I signed up for notifications I didn’t get one, I checked the account and it was on there.

[Niki]

Cam, there wasn’t anything else to scroll down to so I’m assuming he was denied. smh. Why prequalify people just to say no? Now we’ve got this dumb prepaid card. smh

[Gina]

Was preapproved for a 2k advance. Return was accepted at 2:30am. Received an email from turbo card that I was not approved for an advance. I would never have used Turbo Tax (ridiculous fees) if they did not falsely advertise a refund advance.

[Jenn3a]

They said they hadn’t received anything from santa Barbra(the company that issues the advance) but yet the sb says it was sent yesterday. I think they are just having technical difficulties all around. :(

[Aboutthosetaxes]

I get its frustrating to wait for the advance but it dors say 24-48 hours so 1-2 days from irs acceptance is when the funds will bs available. It will not always be within minutes of acceptance. Its not a scam its just a process. I depended on this loan to be legitimate so i dont want it ruined for others in same boat

[KelH]

TT is killing me

[Ashley]

If your having trouble accessing your money they are supposedly having system troubles

[Cierra]

I see the $2000 paid on Sbtpg but it hasn’t hit my turbocard account. Is there a number we can call. My refund was accepted at 9:30 pm on 01/27/2020

[Katie]

I’m so dissatisfied with TurboTax… this is first and last year I’ll be using them. They advertise money within hours of IRS acceptance yet I still have no money on stupid card. Return was accepted by IRS 12:01 yesterday (1/27), but still no refund advance on card as of 9:15 am (1/28)… this is such a scam and the only reason I agreed to this get it in a card BS is because they advertised I would get the advance within hours. (And I ended up paying $120 in fees when they advertise free filing but supposedly I needed to pay an extra $40 just because I had one 1099R.. TurboTax Is a scam that I’m extremely disappointed I fell for.

[Elizabeth]

What is this Santa Barbra you are all referring to? My taxes were accepted at 230 this morning and I have yet to get an email or anything about my advance refund from TT. I called to see what was going on and they didnt even answer any if my questions then hung up on me. Anyone else having these issues?

[Cam]

Nikk scroll to the bottom of that page it shows at the bottom! The full refund is at the top and on the bottom it shows what was or will be sent to the card

[Niki]

So we checked SBTG and it’s showing the full refund amount but nothing about the advance. Hubby was accepted in the wee hours of the morning around 2:30. Does that mean he didn’t get approved? He was prequalified. It sucks if he wasn’t because we could have used our regular bank to have the refund deposited. smh.

[Cam]

Alyssa you will get it tomorrow

[Alyssa]

My Federal was accepted at 9:55 am this morning. No email from Turbo regarding the Refund Advance yet, however, I checked the Santa Barbara site and it says 1/28/2020 the refund amount paid for the refund advance. The amount I was pre qualified for. How long after anyone saw this did they get the money on their card. It is not on the card yet.

[Rome]

@acarroll same thing happen to me. I called them and they said it’s a technical issue for everyone and to wait 2 days

[Niki]

Where do we check if we were approved for the advance? Hubby was prequalified for $2k and his return was accepted early this am at like 2:30.

[The Poe]

I got approved for advance. Santa Barbara shows It was sent yesterday. Nothing on card yet. I filed & was accepted yesterday around 6p edt. I’ve used TT since 05 so I’m pretty annoyed. Guess I’ll give it the 48.

[acarroll]

Is anyone’s turbo tax temporary card is working? I was approved for the advance and I’ve also received it. I’m waiting for my card to arrive in the mail. I have a temporary card for oniline purchase but it’s not working. Everytime I purchase something online, it says it’s declined. Anyone else experiencing this?

[Jesse]

Was approved for 1,000 yesterday and sent by sbtg but no money on the stupid ass TUrbocard….yet other people who got approved at my job for the same amount got their money nearly instantly.. fuck Turbotax they can stick their card up their ass….

[Cam]

I think that hour advertisement was to get ppl in. But I definitely got my deposit the NEXT DAY. But it also stated it could take up to 48 hours.

[Cam]

Santa Barbara is the website

[Sue]

Can someone post the website address that shows if you’ve been approved?

[MSRazorbackPhD]

TT actually stated as fast as 1 hr, but could take 48hrs. Also, IF you didn’t get approved…consider that you are dealing with First Century Bank (underwriter) and Greendot. They, mostly FCB, has “qualifications” other than what TT stipulates.

[Jason]

And if u use the cash app to send get your money does it matter if u just created it?

[Dee]

I am very frustrated with TT, SPTPG, and GreenDot because this entire process seems askew to me. TT provides customers a 1 hour from acceptance time frame, SPTPG reflects advance paid out yesterday (first showed approx. 6 hours after acceptance), and here I am at 15 hours later and still no advance.

[Jason]

Pretty sure to use your temp card online u got to go to turbo card website and verify email. It’s in the drop down menu. Saw someone having trouble buying anything online.

[Jon]

do not accept cookies on this site

[Bri]

I was able to add the temporary card info to my cash app account.

[Cam]

@danilight
Check the Santa Barbara website it will let you know if you’re approved at the bottom of the page!!!!

[Jennifer Starr]

I didn’t get the advance, bummer, I don’t know what happened, we met all of their qualifications. Oh well, end of February we’ll have it all I guess.

[Bri]

@ SuzieQ…try adding the card to your CashApp or a Venmo account. Send the money to someone you trust, and have them send it back or just set up to different accounts to transfer the money back to yourself.

[Cam]

The money will be on your card the next day after being accepted! I was accepted yesterday, deposit posted today.

[SuzieQ]

I got the refund advance deposited to my Turbo debit card but I can’t use the temporary card number. It says “invalid card number”. I called customer service at 888-285-4169 and they don’t see a problem on their end. This is so frustrating!! The money is just sitting there and I can’t access it.

[Melissa]

Just sat on hold with them and they state that you will receive your advance within 48 hours of its acceptance. I asked why they are advertising for the 1 hour after irs confirms the have accepted return. Was stated he was sorry it said that🙄

[Bri]

@ Ashley Howard, you can add the card to your cash app or Venmo account, and send the money to another cash app or Venmo account. A friend of mines used Venmo, she sent me the money and had me send it back to her to put in her actual bank account.

[Bri]

Most people said they didn’t receive the deposit until about 36 hours after being accepted, so we probably won’t see it clear until sometime tomorrow.

[Justice]

I ha e filed with turbo for years. I can honestly say they haven’t steered me wrong thus far. This is my first year filing for an advancement and I just got approved last night. I’m thinking they do they’re updated twice 12 noon and midnight. I’m just guessing. I’ve seen some ppl say that the advancement through turbo is bs and others on another feed have said it’s legit and they’ve gotten they’re advancement. Some within the hour range they give but I think where we should look into is when turbo updates they’re system throughout the day. IF SANTA BARBARA SAYS they’ve approved your funds then you honestly just have to wait until they release funds to turbo. I hope this was helpful to someone.

P.s. this is just my opinion.

[Shayla]

Anyone else not showing up on the Santa Barbara site?

[DaniLight]

Was I denied?

I was pre-approved for $2000, $8000 refund. IRS accepted overnight, no email about the advance at all. I checked sbtpg and it shows my full return amount, but nothing about an advance.

I’m assuming I was denied. No big deal since I filed free and having it sent somewhere other than my bank account is just slightly annoying. I just wish they didn’t pre approve me for such a large amount only to deny later, but I’m really upset they couldn’t bother to tell me anything either way when it comes time to pay.

I’m definitely not going to bother applying for one next year. Never did before. I may or may not use TT again. I’ve used them for years, but this lack of communication sucks. Not mad I’m denied, but just let me know I’m denied!

[Jason]

Why they couldn’t just send it to our banks instead of this stupid temp card. But they want u to use your card. U can go on turbo cards site and set up notifications when it is deposited so u don’t have to check it so much. I honestly don’t care until I get the actual card cause idk how u r supposed to get actual money off the temp card. Think they just got overwhelmed with advances and there backed up. Maybe they r verifying r returns before they just give u money. Idk where Green Dot is located but if it’s in California banks r still not open.

[Michelle]

Mine says paid on the TPG site but still has shown up on my card and have not gotten an email. Taxes accepted last night around 8p est. it says could take up to 48 hours though.

[Jason]

I had no fees taken out so it’s not that.

[Jason]

I’m in Ohio to Ohio mom. Still haven’t got mine yet even though it said paid

[Ashley Howard]

I’ve been using turbo for 8years. First time doing the advance. I got approved for 1500 yet the temp card can only be used online. But it keeps denying the card. Anyone else having trouble using the temp card. Technically the card will arrive 7-10 days if you file early your able to receive your your funds within 7-21 days.. What’s the point if you cant use the card not can yt out send the money without the actual card

[Aboutthosetaxes]

@OhioMom2020
Unfortunately i haven’t noticed a pattern that would explain the order advances are distributed. Im sure they have their rhyme and reason within the IRS operation but since we can really only share a limited amount of info to protect our privacy and security, its hard to say for sure when comparing everyone’s results.

[Ashley Howard]

Has anyone been able to use the turbo temp card at all?… so far online I’m being denied.. I can’t transfer it either or are you guys using the banking routing number they gave.

[Aboutthosetaxes]

@Jennifer
Id give it a few hours, most people in your situation have received it the same day just not right away. If you dont see it by end of day you can contact their customer service dept for additional help. Another person said they were able fo assist them with refund advance questions ONLY be aware they will not have any updates concerning the remaining amount of your refund unfortunately. -thatd be some stellar service though

[OhioMom2020]

@Jennifer

Thanx. I was just trying to fish out a pattern from those who did receive it to those who are still waiting 🥴

[Jennifer]

@OhioMom2020 I believe I read the fee’s will be taken from the rest of the federal refund.

[OhioMom2020]

So I know I stated this earlier. The people that are still waiting on the advance to hit the card… do you owe TT fees for filling your return, and if so, do you think they take their fees out of our advance? Maybe why it’s taking longer. It’s showing up on TPG but we haven’t gotten it yet, just like when we get our regular refund and we still have to wait a day…

[Jennifer]

9:30 last night

[Jennifer]

@Aboutthosetaxes Mine has been sitting in limbo from Santa Baraba since about 9:30 eastern time. Hoping it will hit sometime soon. Thank you

[Crystal]

My refund was accepted yesterday 1/27/20 and I still have not received my advance from turbo tax and the they said an hour after yea ok

[Kristen F]

Anyone have ingredients trouble using their card? I’ve tried 5 different online places and its sating to re enter card info….

[Sonya]

Just wanted to say that I was accepted yesterday at 6:03 pm (EST)..Had filed the previous week with TT, and received card last week…No funds yet, SBTG shows advance was sent 1/27/2020, nothing yet but will update once received..If it is showing sent, then yes you are approved for it…Also did advance with TT last year, no problems..

[Aboutthosetaxes]

@Jennifer
Lots of other people have already received their advance including myself. Some are still waiting however.

[Jennifer]

UPDATE to last nights post, everything is still the same, just waiting for the deposit to show up on my turbo card. Anyone has a temp card that has successfully received their advance? (Still waiting for my card in the mail)

[Aboutthosetaxes]

@Jennifer
You are sent a confirmation to your email o set up your temp card information online. From the website or mobile app you are able to review temp card number and routing and account number until the permanent card comes in the mail in 5 to 10 business days. Ive read other people state they transfer the money from their card to their bank account to access funds another way.

[Jennifer]

New to the tt refund advance… So if approved for $2000 it sends a temp card to the email address used for return? How can it be used besides online?

[Karen]

I meant tpg not gov

[Karen]

Hey just wanted to know if gov says an amount was paid to you does that mean you will get the advance ?

[Earlygirly]

I filed thru tt 1/17, I was accepted last night..i just got an email saying my 500 dollar advance was loaded to my turbo tax card

[OhioMom2020]

Dumb question…

The people that are still waiting on their advances, including myself, do you owe Turbo Tax any fees for filing your taxes through them? I do, so I’m wandering if they have to take their fees out first and then release the remaining funds. Just a thought.

[KinFl]

I was accepted by the IRS around noon yesterday and got my TT advance around 3 am. So it’s a crapshoot

[Megan]

Sbtg shows my advance was sent last night. Still nothing on my card. TT is about to lose all my husiness and I’ve been with them for years

[Nessa]

I got mine guys

[Jason]

Still nothing for me yet. Just says paid out but no deposit date on sbtpg.com.

[Frakersmom]

anyone else file yesterday, get refund accepted, and still not show an account for sbtpg?

[Kenyia]

@bri thanks

[Bri]

I read on another thread that Green Dot makes deposits between 6:30-8:30 AM EST, if that helps.

[WhitWhit]

Not to be rude at all (just very forward individual) but part of why these forums become so long is because people do not take the time to read through the replies/questions already asked. ( I worked for the government before all the major changes.) Nobody wants to repeat themselves over and over simply because people wont take the time to read and research through forums/info readily available on multiple platforms. #HELP US HELP U

[KelH]

I’m honestly starting to think this is a scam with TurboTax for people to get their visa debit card but little do they know once they deposit my money once you’re there I’m going to find a way to transfer it and then I’m never using the card again because I will never do a TurboTax advance again

[Kenyia]

@kitty what do you mean roll over to the new day?

[TurboTaxuser]

So i filed with TT and got pre approved for 500. Even got a confirmation email prompting me to set up my card in which i did. long stort short i was approved by the irs but just recieved an email that i will get my funds and not the advance. If i knew that i would have file with h&r block least they are up front with you .you either get an advancement or you dont . TT 😒is like a bad ex boyfriend that i keep falling for smh . always sounds good pulls you in with false hope and then the lying . cheating and just not being fourth coming . i feel so lied to. 😞 have all our year together ment nothing !!!! ?🤷

[MSRazorbackPhD]

I posted my info yesterday. It was a quick turn around! Accepted at 11:51 am and 12:20 pm my approved deposit came through.

[KelH]

Hey y’all, I got kicked out of the other forum because I was talking about advances too much however here is my timeline.

Filed 1/25 @ 1:14pm
WMR showed received 1/27 @ about 6:30ish pm
TT updated to accepted for federal @12:25am
TT updated to accepted for state @3:16am
30 mins ago sbtg updated to show the amount of the advance I was approved
No deposit on card still shows $0.00

Has anyone gotten there money on their temp card if so how long did it take can you pls post your timeline. Thanks

[Kitty]

Showed up for me at 5am CT. My federal was accepted yesterday at 3:30pm and state was accepted at 11:30pm. Once GreenDot rolls over to the new day, everyone who’s been waiting should get theirs.

[MsHoneyBee87]

I live in CT and federal and state are approved. When I checked the website it says my money was sent yesterday but nothing in my acct.

[Ari]

Update I just got my email at 5:32am That my refund was disposed.., it’s still didn’t update on Santa Barbra immediately… I I filed on 1/17 at 5:04pm… got accepted on 1/27 at 6:21 pm .. received my money deposit at 5:32am on 1/28 ..
If it said it was paid it should be Coming!

[WhitWhit]

Filed 1/24 accepted 1/27 refund advance received 4:08 cst, showed that https://taxpayer.sbtpg.com/login was deposited on 1/27. If yiu have not received try to be patient there are a lot of early filers and computers have to process advances in batches to process. TTax states it can be anywhere from 24-48 hrs once your refund is accepted by IRS to see anything in your debit card account.

[Kenyia]

@cliff I’m on the same boat maybe because bank is closed idk 😩

[Clifford]

Sbtpg website saying amount paid to you but still nothing on my turbo card help anybody

[Kenyia]

Question about the advance i was accepted by the Irs around 2pm yesterday day 1-27-2020 bit turbo tax updated and it said accepted at 6:33 both federal and state I had the advance but still no money is in my account I looked on Santa Barbara page and it said paid on 1-27-2020 still nothing in my account am I missing something here?

[Nessa]

I went to the site it says 500 paid to me but I haven’t received it either

[Jessica Robisch]

when I go on the site it tells me no existing account anyone know why it says that I live on pa I was pre qualified for $2,000

[Sheila Nelson]

help

[Sheila Nelson]

I have federal and state accepted, registered cxrd but still no advance

[Kristen F]

@WhitWhit
I understand that part about how the deduction works I’m wondering if my actual tax refund is being sent to my turbo card like it states on my return, how do they get their money for fees and advance. It’s weird that they aren’t doing a refund transfer to get the fees. That’s why I was wondering if I even got approved.

[Michelle]

I Never received an email but Santa Barbara bank updated.. It says my advance was sent on 1/27…but my tt card has not updated yet..

[WhitWhit]

@Kristen
The fees and advance amount that you were approved for will be deducted from the remaining amount of your return once it has been approved and sent by irs. For ex if you got a advance of 2000 but your total expected refund is 7000, you would only get back 5000 or less if you had additional fees to be taken from refund. Hope that helps clarify

[Kristen F]

I’m actually confused now. On SBTPG it days $2000 sent to me on 1/27/20, but when I lok.at my tax return ot has the routing and account number of my new TT card. So how do they get their fees and advance back? Did I infect get approved? Anyone have any insight?

[JSR1886]

Just got the email that the advance refund was deposit. Checked my Turbo Card it’s there. Pacific Time zone.

[Kristen F]

I was pre approved for $2000 on TT. Updated to IRS accepted at 4:26 est. SBTPG says amount paid to me is $2000 1/27/20 but I havent received a deposit yet or even an appro al email. I’m assuming g it’s coming just waiting for the transmission of ach credit I guess. When entering in info on SBTPG use full expected refund amount and it should show if anything was disbursed.Hopefully, the deposit will hit in the morning since it was so close to the bank closing.

[Elaine]

@ari

I got my email at 9:15 pt I’m in cali if that helps.

[Kitty]

@russell

Send it to your PayPal account and withdraw to your bank account or debit card. $0 from card to PayPal, 10% or $10 (whichever is less) to instant transfer from PayPal to a debit card, $0 and 3-5 business days to transfer to bank account.

[Keri]

If you go to walmart you can pull off 3k a day, but only 1k at a time, so 3 transactions

[Ari]

@russell

Is it only 1k a day your allowed to pull off from the TT Card??

[Russell]

Hey, i got my advance earlier this evening. Just wondering if anyone knows a way to send the money to myself off of the Turbo Card? I had to go to walmart earlier to pull it out and then go to the bank to deposit it but they only allowed me to pull out 1k..itd be nice if i could find a way to just send it to my bank from my phone

[Keri]

I was preapproved for 2k…. I just got accepted at 1156… is there still a chance of being denied, even if i was preapproved?

[Ari]

@elaine
Do you know what time the email said it was deposited?

[Elaine]

I hope this helps. I filed on the 10th was accepted today. I just got my email saying my advance was deposited. I looked and yes it was there. So keep checking it will be on soon if you was approved.

[Blaze Mitchem]

My return was received and processing on irs website but turbo app still saying pending status when will I get my turbo tax advance

[Fred]

SBTPG says my advance amount has been paid but it hasn’t hit my TurboTax Debit card yet.

[Ari]

@Mere

It’s were you check your advance. It gives you a date and the amount you were approved for.

https://taxpayer.sbtpg.com/login

You put your social
Federal refund amount
& Filling Status

[Mere]

Sounds like we are all just playing the waiting game .. Glad I found this forum. What is ” SBTPG ” btw ?

[Paul]

Filed on 01/15 – Approved today at 5:02. Got approved for TT Advanced for 2k and still has not been deposited. My account shows $0.00 and no movements on TT debit card. TT says it could take up to 48rhs.

[Ari]

If your refund advance got accepted after business hours that might be why you haven’t got it within that hour time frame. Their open Mon-Friday 8am – 6pm est. I was worried but mine got accepted at 6:21pm est 01/27/20. And I see it on SBTP.

[GotMyAdvanceFromTT]

May not hit until 12 am. The bank closed at 5cst.

[Jenna]

Mine was accepted at 7:40 cst still nothing last year it was on almost immediately

[Jennifer]

@bri full refund

[Bri]

What amount to enter on the stpg site? The prequalification amount?

[Slyrs]

Will they even deposit it this late?? Or is there a cutoff?

[Slyrs]

I filed on the 14th was accepted at 12:00 today and still nothing.

[Jennifer]

@Ari https://taxpayer.sbtpg.com/login

[Ari]

What websites are y’all using to see when your refund advance from TT will deposit besides turbo tax app & prepaid card app ?

[Jason]

Mine on sbtpg.com says it’s paid to me but no send date still. Maybe tomorrow. An hour my ass lol. Accepted at 5pm Eastern time. Get it tomorrow in morning soon as bank opens I bet.

[Craig]

Filed 1/23. Pre-approved for a $750 refund advance. Checked WMR around 3 pm CST and it was showing my return had been accepted. TT still showed transmitted and pending. TT (push and text notification) finally updated to accepted around 8:45 pm. Received an accepted email around 9:05 pm. SBTPG still shows no account. TT card still has a 0 balance.

I will continue to check over the next day, but I really hope this wasn’t just a ploy to get us on this TT card. I have used them for over 10 years and would hate to end it like this.

[Shae]

For those who are trying to get money from temp card. Venmo money to someone you trust by adding the card. Then have them Venmo it back to you and cash out to your bank. (Did this with my advance last year )

[Jennifer]

@kate no worries! This is my first year as getting the advance. I’m glad we have this form.

[Adam]

I did the TT advance. Pre approved when I filed for 2k. I didnt get any other approval emails besides to set up my card profile and to activate my card when it arrived. I filed on 1/15 and was accépted today. Out of curiosity I checked the Santa Barbara site at the end of the day and it had my money and the 2k dispersed but hasnt hit my card yet. Just thought I would post for people worried about not receiving a confirm with the amount after they filed. The amount it said I was approved for while filing is the amount I will get early.

[Kate]

@Jennifer thanks for the hope. Tax season drives me crazy and this is my first year ever applying for an advance. I just can’t sleep until I know lol

[Jenn1376]

@simplefiler
The amount you pre qualify for is directly tied to your total refund amount, so it won’t change

[Jennifer]

Filed my taxes 1/17/2020 approved for $2000 – filled out all paperwork – got email to finish green dot card(turbo prepaid) – finally was transmitted early this morning to IRS and IRS accepted 6:24pm on same date as both 1/27/2020 — SPTPG until about an hour ago wasn’t reflecting anything. Now its 9:30pm on 1/27/2020 and it shows advance paid to me – just waiting to hit the card. Keep checking every one.

[SimpleFiler]

has anyone gotten prequalified for a certain amount but receive a higher amount?

[Jenn1376]

Wmr showed one bar around 415 PM, but TT didn’t show accepted until 802. Got the accepted email at 903, now I’m just waiting for my money. People on the main forum were beginning to get theirs. Not a lot but some

[Kate]

Hello H&R Block next year

[GotMyAdvanceFromTT]

@Kate I got a meesley 500 lol. I’ve been paying for deluxe since 2016. Don’t feel bad

[Kate]

No info in there for me. Maybe they denied me after many years and thousands in fees with TT

[Alx D.]

@mark

What time? Just now?

[GotMyAdvanceFromTT]

@kate. Yes

[Mark]

Got mine

[Slyrs]

Anyone get it yet??

[Slyrs]

The turbo card app is running hella slow maybe that has something to do with it.

[Kate]

For TPG amount the correct is the amount we pre-qualified for?

[Texas$]

To all waiting on the Refund Advance:

Setup text/email alerts on your Turbo Tax card and you’ll know exactly when your money is on your card

[Bravodo]

Mine saying amount paid to you #### but nothing in my card what going on we need answer.Asap

[Tori]

Mine is also saying it was disbursed, but nothing on my card.

[Alx D.]

My info is showing now on SBTPG with the amount disbursed to the Turbo card but no funds yet. Anyone else waiting?

[4045]

Where did the email come from? First century bank?

[Jason]

I can see it on santa Barbara’s site but it says it hasn’t sent yet and doesn’t have a date to receive it. So it’s coming just waiting on them. Talking about the Turbo Tax Refund Advance. Check Santa Barbaras site cause that will tell u for sure that u will get it.

[Dee]

@Alx D, it was a couple hours between receipt of the email from Turbo Tax of the acceptance status and SPTPG reflecting the distribution of the advance. One thing I have found from checking in to this website throughout the day is that no two people are having the same experiences. The lack of consistency in the processes is bothersome for me.

[CrazyPisces228]

I’m here to update you guys! Filed my taxes today 1/27 via Turbo Tax and was offered the advance (first time in 5 years). My federal was accepted 4 hours after filing and I got my advance deposited as well.

Just want to add that WMR on the IRS site still has NOT changed at all. I can’t even pull my information up yet. Also, I got my refund advance deposited and Turbo Tax updated my federal from pending to accepted hours BEFORE I got the emails. So I would be checking Turbo Tax account and your Prepaid Turbo Tax Debit Card/Site as well. Just in case it’s updated and money is there but the email is behind like me.

[Alx D.]

@dragonmomma @dee

did you ever get an email with approval? I’m logging into SBTPG but it can’t find my information. Did this happen to you? Thanks.

[4045]

I was sent a card and signed my paperwork for the advance but never received an email with an amount. Omg…

[Jonathan Berry]

Filed on the 17th of January accepted on the 27th of January approved for an advance on the 17th of January received email from Green Dot 27th of January stating I was not approved. why do we have to create confusion by involving other companies why can’t TurboTax just do it themselves who do I call who do I believe where’s my money why in the world would I file for my taxes to be deposited on a card instead of my bank account I feel like this is just a way for them to take advantage of the situation. Meanwhile everything TurboTax says if approved and accepted received your money an hour later still hasn’t happened plenty of people on here have commented about it I too am in the same boat if TurboTax is telling people they are approved for an advance just for customers to get the card and have funds deposited on there they will have some upset forums after all there’s no need for people to have to get the card if they’re told their get an advance and in fact that they don’t clearly TurboTax is trying to involve their selves in the distributions of the transactions.

[Brenda ortega]

Filed my taxes in 1/21/20. Was accepted 01/22/2020. Got approved online when filing taxes for refund advance of 2000. Said in order to get refund advance have to have turbo debit card. Approved and set that account up. Theb get an email from greendot saying advance wasnt approved. Called turbo tax they said it was approved but got that email because mt taxes were accepted before 01;27/2020. Still no refund advance. One week later.

[Dee]

@dragonmomma….I am right there with you. SPTPG has reflected mine for almost an hour, but no change to the card balance.

[dragonmomma]

I filed 1/15. I was accepted his afternoon. filed with tt got 500 prequalification for the advance. it shows 500 dispursed on Santa Barbara but still waiting for it to make it to my card.. then to walk the path…..

[Alx D.]

@Dee

I was referring to SPTPG since that was was commented. Not SBBT.

[Katana]

7.01 pm today that is. SBBT say no account for me. Im so confused

[Katana]

Was accepted 7.01 showing in wmr and tt but no emails. Not from tt or anything advance related

[Dee]

@Alx D, it’s a little confusing because I guess First Century is the servicer for the advance approval process, but SBBT is actually providing the funding. The same as you would upon deposit of the return, SBBT is the source for status of the advance deposit.

Hope this helps!

[Alx D.]

@huskiesmike

I don’t think SPTPG handles TurboTax loans.

[huskiesmike]

I filed 1/17, was accepted by the IRS around 3PM today, TurboTax updated at 6:18, and the advance was in SPTPG 20 minutes later, with it being on the card after another 15 minutes.

[brittnabby]

@Dee I am showing everything in SBBT but nothing on my card yet it shows deposited 1/27 but no email or deposit on card.

[Dee]

I just looked at SBBT and they show the advance as deposited; however, it is not reflecting on the turbo card website yet.

[Bella]

So I got my advance on my temporary card today and I’m not able to buy anything online. It is showing that I have my advance on the card but Wayfair keeps saying there is an authentication error. I called customer service twice, they were no help at all. The 2nd person just told me to try a different merchant. Ugh, so I might end up having to wait until the physical card comes.

[Kate]

Is it true about being able to see if you were approved on the Santa Barbara website? Nothing for me.

[4045]

First Century bank is closed. I’m guessing if we didn’t get the advance today we’ll have to wait until tomorrow. Happy waiting

[brittnabby]

I have been accepted in WMR but not updated in Turbo Tax. Once TT updates will the advance then be deposited?

[Kastokes]

So the number you can call for info if you applied for the refund is 888-679-8122, and then option 4. I didn’t wait 5 minutes for a rep. They can tell you whether you were approved or not.

Don’t press any other option other than 4, as the options are just pre-recorded jargon. Hope this helps!

[Kate]

I’m waiting for the email. Accepted in WMR but not TT yet. Wondering if anyone else was prequalified for only small amount with a large refund? Worries me a little

[Chrissy]

Hey guys if this is helpful. I filed today at 8:00 AM CST. My refund was just accepted at 4:24 PM and I received a txt alert notifying me that my 2,000 refund advance has been deposited. Which was literally 5 minutes or so after I received the email.

In order to get the advance. Once you get to the step to review your refund and everything is correct it will ask you how will you like to receive your refund. There were 3 options. Direct deposit to your bank, refund advance to a turbo prepaid card or by mail.

Once I selected refund advance…it then went to check if I was prequalified. Once done loading it said I was prequalified for 2,000. I just agreed to the terms and then completed filing.

Hope this helps.

[Elliot]

Thanks@ashley lol I was waiting for somebody to say something

[Ashley]

The irs didnt even open and start accepting returns until TODAY 1/27/2020 so for anyone who filed prior to this date, you wouldnt have been accepted until today… And turbo tax even says… You should have your refund advance within 48 hours of irs acceptance.

People really need to fully read what you’re signing up for prior or during to agreeing to terms!

[jackson]

Hey guys, can you tell me who to call about my advance. I haven’t received it but I’ve been accepted and i have my card.

[JSR1886]

You will know if it is offered before you file. It gives you an option.This is my first year getting the option after filing with them for over 6 years, I haven’t received my advance refund yet. But from Santa Barbara TPG Taxpayer info site it shows I should be getting it either today or tomorrow. Good Luck!

[Raiya Wright]

It says that I was approved for a cash advance I got an email from TurboTax saying my refund was accepted and waiting for my cash advance to be deposit the app says once the IRS accept your refund you will get you cash advance of $500 still waiting for the deposit.

[Courtney]

Filed 1/10/2020 pending since until 930 am 1/27/2020 return accepted minutes later I got email my TurboTax Advance has been deposited

[Mike]

I filed 1/11 and I have EIC and CTC. Was transmitted today and just received $2000 with advanced refund and hasn’t been accepted yet

[CrazyPisces228]

@AjSings

Happened to me with HR Block. Hopefully not with TT, this was my first year even getting pre qualified for their advance. Do you have any IRS obligations?

[Kate]

@AJ did they give a reason why? If that happens to me I won’t use TT again

[AjSings]

I was pre qualified for 750 refund advance via TT
Filed 1/11 accepted 1/27 got an email saying i didnt get the advance! WTF??!

[Alyssa]

Filed on 1/25 around 8:30pm and still not accepted. Pre-qualified for the advance but still no emails or acceptance from IRS. Is it supposed to take this long. I am getting nervous and anxious.

[Fawn]

I remember loading like $50 on Cash App from a debit card, with intentions to transfer it to my bank account. Cash app now has a safety feature, where funds loaded onto cash app can only be loaded back onto that card. So I had to either use my cash app card or just put the money back on the original debit card. There may be a way around if you create a secondary cash app and send it to yourself. I’m not entirely sure. If you can hold out try to. I know when I inquired at a HR about the advance, the old man was honest with me. He said a little over $300 total in fees for filing, etc.

[CrazyPisces228]

I use my Chime card for Cash App.

[Jessica]

Use a square account. That’s what I am going to do. I love using square. There are minimal fees but they don’t bother me when I’m in a bind and need access to cash quickly! I have the square debit card as well so it is very convenient

[Alx D]

@elliot

They’ll put it right back on the card. Lol.

[Elliot]

Buy something expensive on Walmart for com, buy online pick up at a store near you… Return the item with your online receipt and get the cash back for it lol 😂

[Alx D]

@hp

CashApp only allows debit cards from “real” banks. Not prepaid cards.

If you have another prepaid card , for example Walmart Money card you can send money to that card from your online account and then get the cash out. Try small amounts first like no more than $200. Rinse and repeat.

[Jp]

Can someone please instruct how to put advance on cashapp, I tried it and it says that that was a debit card.

[Alx D]

@KeIH

When you get approved, they will send you an email to set up your online account. After you do that and login, you will see a Virtual Card that you can use mainly to buy stuff online and perhaps get cash if you work around it until you get the physical card in the mail.

[KelH]

Hey everyone, First time in this here I just had a question because I did get the option for the advance loan through TurboTax I was reading how it works and it said that an hour after the IRS accepts your refund you will get email notification saying that you have access to the advance loan money for online spending then it said that you would get your card for regular spending in 5 to 10 business days now I’m confused with the online spending because it’s I don’t know if it’s accepted everywhere online or are you getting an electronic debit card from TurboTax Until your actual physical turbo tax card comes in the mail?

[KelH]

Does anyone know if the online I guess temporary card from TurboTax advance loan can be used anywhere but I can pay a bill with it I haven’t gotten approved yet but I did get the option so I’m just trying to see if it’s worth me hitting submit

[LoveThisSite]

Got my card today…to bad my refund hasn’t been accepted.

[TexasRavenclaw]

Just to update, my email came through at 10:43 last night. I have my funds available to spend online and my should arrive in about a week. Good stuff!

[Alyssa]

@CrazyPisces228

Thank you for letting me know. I dont have a CashApp but I can get one if that will help make the money accessible to me quicker. We are moving and need the money for a down payment and hopefully a car. Otherwise I would wait till February. Last year got mine on 2/21 and asked for the Refund Advance through Jackson Hewitt, was only approved for like $200 out of the 3200. Year before I got the 3500 next day with no issues. Weird.
Thanks for your help!!!

[Gene taxpayer]

Don’t get that it’s a damn scam. You will be broke by the time the rest get their refunds. But if your feigning go ahead.

[CrazyPisces228]

@Alyssa

Someone on this thread mentioned they were able to use the card information given to send it to their Cash App, which then you would be able to send directly to whatever debit card you have.

[CrazyPisces228]

Has anyone ever been denied of the refund advance after being offered? I am still waiting for 2 last W-2s HOWEVER, I decided to go through and attempt to see if I would get the advance option and it was there (finally). I am taking it when I actually file but I once filed with H & R Block and decided to take the emerald advance offer and I got denied. Any input on this? Has anyone ever gotten denied for the Turbo Tax advance after being offered? I once filed with H & R Block and decided to go for the refund advance because they offered it and I got “denied”. Any input on this?

I meet all of TT requirements but how do you know if you meet the Turbo Visa Debit Card requirements?

Thanks in advance!

[Alyssa]

Has anyone been able to transfer the money from the temporary card information to another account before actual card has arrived? Before I try for the refund advance, trying to see if that is possible. Certain things I need before that aren’t available ONLINE only before card arrives. TT seems better and more reliable that Jackson Hewitt or H&R Block. Thanks

[Taxturtle]

@Dani and you’re assuming with ma’am.

You were upset. That better? You basically said we weren’t being honest, same as lying, but changed your tune when your advance came through.

I don’t project, I’m direct af.

[@HighNoon]

Filed 1/19 TT
Pending
CTC EIC
W/ ADVANCE ( on Turbo Card)

Said I was approved for $2000 on a TT Card. Anyone get an actual Approval Email after they were accepted by the IRS?

[TexasRavenclaw]

I selected that my refund be deposited into my bank account and it took me to a screen where the refund advance was an option. It wasn’t costing me extra so I figured, why not? It took me through a series of windows and then to an approval screen. Credit is bad so don’t think it’s based on that. One of the selling points to me was that I could have access to the money an hour after the IRS accepts my return. Well, that has not occurred as of yet, but I am hopeful that I may wake up to an email telling me exactly how to make that happen, (based upon what I have been reading here).

I filed on the 22nd and IRS accepted it today at 1:40 pm.

[Nancy]

Did anyone get an email saying they were approved up to a certain amount? I didn’t, but was pre-approved right after filing. I thought maybe I would get my advance an hour later like it claims, but I called TurboTax and they said it wouldn’t be posted for 24 hours after it’s accepted by the irs. Just trying to get some clarity!

[Ryan]

It’s offered at the very end when you select how you want your refund (direct deposit, refund advance, check, etc.)

If it wasn’t an option it means that you didnt pre-qualify.

[lovelyvessel]

@ Taxturtle take a pill Ma’am, I was never “pissed” as you put it. You’re projecting Ms.

[CrazyPisces228]

So basically if it’s not offered at checkout, you don’t get it? The refund advance. I file with TT every year for 5 years and my federal is always over 4K but I’ve never been offered the advance.Strange but idk

[Elliot]

How much does TT approve you for say if your getting $2500 back from federal??

Thinking about doing this but wanted to see if it’s even worth it

[Taxturtle]

@Dani so basically you accused everyone who got their advance of lying because you were pissed that you hadn’t gotten yours.

That’s a great personality trait.

[lovelyvessel]

I stand corrected! I just got my $2,000 advance from TT last night

[Taxturtle]

@Marion there’s no fee for the TT advance other than the TT filing fees. It’s not like the old RAL’s where you paid.

[Marion]

How much did you pay to get a $1000 advance?

[Taxturtle]

I filed the 18th, accepted the 21st around 4pm EST and woke up yesterday (22nd) with the TT advance loaded onto my TT card. People aren’t lying, if you were approved for the TT advance, it’s credited right after your federal return is accepted. If I could post a Pic, I certainly would. FB groups are where you’ll find the most accurate information.

[hopefloats]

I didnt get the advance but my refund has been accepted already as well on 1/22

[Kim]

No it’s accepted, check out the TurboTax Facebook page if you don’t believe me. I filed 1/17, was accepted 1/21, advance on my card within an hour like they say, my card arrived today which I was shocked, I didn’t think I would get until the 28th. Hope that helps.

[Kim]

I’m definitely being honest, I don’t usually comment but wanted to because I was curious about the advance and couldn’t find much online as to how it works. You can look at the Facebook page and reps will say they got it wrong and it’s after you got accepted. If you don’t believe it try it yourself! I filed on the 17th and was accepted on the 21st, within and hour I received the notification that the advance was issued on my card, I checked and it was there. I received my card today in the mail. Hope that helps.

[Lee]

Filed through turbotax January 16th state and federal. Chose refund advance. Federal accepted january 21st. State hasn’t been approved. Refund advance posted few minutes ago. 36 hours after irs acceptance. Surprised they do this…given that the IRS could always reject credits. Can’t complain.

[Ashbash32]

I filled 1/17 thru TT did the refund advance. Federal was accepted 1/21 state was accepted late night 1/22 and about a hour or so later my advance was deposited. I connected it to my cash app to access funds. Seems like they were waiting on both federal and state to be accepted before the advance go thru. Hope this helps I’ve used this site for years.

[huskiesmike]

It doesn’t say approved, it says accepted. The TurboTax refund advance will be issued within 24-48 hours of the IRS accepting, not approving, your refund. Can be as quick as 1 hour after acceptance.

[lovelyvessel]

I think anyone that says they got their advance is not being honest IMO . Especially since it was pretty clear that you wont get it until the IRS approves

[LoveThisSite]

@ Kim Have you received your turbo debit card? Or how long did it take w/shipping etc?

[Nita88]

The TurboTax refund Advance deposits will not be posted until after the IRS accept the tax return which is not until January 27th…. after filing your taxes with TurboTax… if you qualified for the advance it would have gave you the offer

[Marie]

@ Moises Tamayo

Did you get the refund advance yet?

[Moises Tamayo]

In the check out process, it will give you the option if they offer it to you.

[Marie]

How long after be accepted Kim did you get notification that the refund advance was approved?

[Kim]

Mine was accepted yesterday and I already received the advance

[lovelyvessel]

So I filed last night and I was offered the refund during the final steps, I don’t expect to get anything until AFTER I get confirmation that IRS has accepted my return which we know wont happen until AFTER the 27th.

[Author]

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