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Filled joint in 2019 for 2018 taxes
They kept our refund said we owed (my husband did)
We set up a 2 year payment plan and paid it off the balanced of 8k by end of 2020
I have Proof of it all since we did it
In 2021 filled 2020 taxed all paid off they kept 6k from us never got it back they said we had pending owe money to them when we are paid off completely
Never saw that 6k
Filled 2021 in 2022 refund was 2k
Just saw they kept that too saying topic 201
We don’t owe anything
Now that’s 8k they have kept
I call And call and call
Nothing happens either hangs up or call back later or on hold for hrs then hangs up on me
I tried every number and ext and advice to loop around to a live agent and nothing
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