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Last week I called because the system said I needed to verify my identity. I completed the verification online, but then received a message stating that a fraudulent tax return had been filed under my information which is not true.
I called the IRS and went through a series of questions, only to be told that I actually had not been verified yet. I spoke with a representative who informed me that a letter had been mailed out to me. I checked my mailbox the same day, received the letter, and completed the verification.
This same situation happened to me last year around the same time, and my refund was updated the following week. I’m hoping this year will be the same. Fingers crossed.
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