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LIBERTY TAX FILERS

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  • #5500 Reply
    Anonymous

    My husband and I filed our taxes with liberty tax, our return was accepted and approved and we were given a dd date of 2-1-2013…here we are one 2-4-2013 and still no dd!My bank doesnt even show it as pending..This has never happened before to us, we elected to have the tax preparer fee taken out from our refund(which we’ve done every year)so I know it is sent to liberty tax’s bank first..so I called to see if they had at least recieved my refund because I can no longer get any info from wheres my refund on the irs site or the hotline and Liberty tax refuses to give me any info and they wont even tell me if they still bank with Republic bank anymore…from what Ive been reading about them online is they were trying to end their contract with republic bank but I can’t find if they actually did end it…They also have a lot of other stuff going on! so I dont think they are being completely honest with us, something is going on! I’ve filed with them for a few years now and this has never happened..is anyone else having issues with them? can someone at least tell me if you’ve experienced something similar or maybe ease my mind and tell me you filed with them and recieved your refund?

Viewing 39 replies - 1 through 39 (of 39 total)
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  • #4348211 Reply
    William Keefe

    I am writing because I filed my taxes and was suppose to get 1,000 dollars back and only got $573 so I would like to know why

    #4337550 Reply
    Marjorie Parris

    I’m checking on my refund

    #20988 Reply
    Steven

    I was told by liberty ever since where mines was suppose to come in the 13th. They don’t have it. I even called the irs. They told me it might take up for 6 weeks after they send me more paperwork. My family thinks they are just trying to come up with interest with the money in their bank. Why is irs saying one thing and the liberty telling me another. I wanted for the 5 day wait period which would be the 18th. Now its the 25th and still nothing. I am on the bank with jth and they are telling call this other number. Run around i tell you. Someone please give me advise and help me with this problem.

    #20643 Reply
    Mary

    Different states go through different banks for processing of refunds. It may be JTH bank in one state, Republic in another. Also they may change banks from one year to the next. I talked to JTH and they said it takes 1-5 days from the time the IRS deposits the refund to be put in customer’s account.

    #20627 Reply
    Gale I. and Marion Bandle

    We filed January 31,2013. A a week ago the status showed received, processed and sent. We chose to have refund go to our banking account.Still hasn’t showed up on my banking information. Would like to know why we haven’t received the refund yet. I thought direct deposit goes to bank immediately after bein “Sent”

    #20532 Reply
    Glossy

    Call JTH Bank 18668293278.. choose the option that ask if you filed with liberty tax. .. a customer service agent will ask for last four of your social and your name. .then they will tell you when your money will be release to your bank..

    #20272 Reply
    Lisa

    Hey just wondering has anyone e-filed with liberty and wanted to get the paper check. I checked the IRS website and my DD is scheduled for 2/13 I’m just wondering when they should call me. they told me once it says the check has been mailed im welcome to call to see if they have it. The anticipation is real…im scared i won’t get it on time with all this delayal crap…ughh someone help…I’m in NC btw

    #20226 Reply
    nita

    I hav a ddd of 2/12. jth already has my fund depending but says it can be up to 3 business days before it hits my bank. That would be Wednesday. I really need that on friday so I can pay my rent. I have a 7 day notice from the courts that ends on the 17th. I dnt know why they take so long but next time i will opt a check. I though dd was suppose to be the quickest way but seems like it takes longer.

    #20216 Reply
    Shay

    You may want to check in make sure they didnt take your state
    My state was deposited on 2/5/14 because JTH or rivercity BANK
    Recieved my state refund before my federal they took.my whole
    State refund and applied towards the fees

    #20215 Reply
    Shay

    If u filed with liberty call 8668293278 Jth and select option #2 and tell the representative
    You are checking to see if the irs sent them your refund my ddd is for 2/12/14
    The lady said they received my money from IRS yesterday 2/10/14 it should appear
    In my bank account within 3days…

    #19989 Reply
    jamelia

    I am suppose to be picking mines up from the office. I have checked with the irs and they stated that it have been sent already. Have any one had any problems doing it that way?

    #19972 Reply
    nikki

    DD of 2/10. Nothing. Nobody even told me about my refund being sent to a different bank before mine. Accidentally stumbled across it on other forums. My account isn’t pending. Don’t know what’s happening with wmr. Checked twice 125am and 215am now I’ve exceeded my daily login…. Bull. Will be calling this jth bank first thing today to raise some hell! After the amount I paid to do my taxes and still be waiting? I’m furious

    #19902 Reply
    curt

    The same thing happened with my homegirl last year and she ended up getting hers on Monday…..and as far as the bank thing goes it was pending from jth bank today they told me they released it…for some toreason you have to be specific with them…

    #19896 Reply
    curt

    Ok basically how chick explained it was because of it being direct deposit to their bank at the end of week they were backed up,she said if it had been beginning of week things would have went smoother..but personally i believe they just releasedeverybody shot today because it was beginning of tax season and they were probably slammed..because all weekend i got the same answer pending…and here tonight chick told me it had been sent off..i think that is what happened

    #19884 Reply
    Christine

    Curt they told me mine was sent to my bank and I called my bank and they told me that they don’t have any pending transactions so I called jht back and they told me I wouldn’t get my money till prolly next week and my dd was the 6th

    #19871 Reply
    curt

    Amanda when i talked to them they said they released my money to bank and waiting on approval from my bank.for the past three days its been pending but today its been released so im happy

    #19839 Reply
    Christine

    Curt I just called jht and they told me midnight is when everything is updated and should be in the accounts but my taxes won’t be in mine for another week cause they keep fucking around I’m pissed as hell

    #19838 Reply
    Christine

    Nicole My dd was the 6th but I just called jht again today and they said that liberty took out there fees but they still haven’t sent it to my bank so it could be another week till I get money I will never file with liberty taxes again

    #19836 Reply
    Amanda pollitt

    Ok i called again this time the chek was released but pending verification…in other words chek after 9 am tomorrow tu c if it has been released…n then yur bank will receive the messaqe tu release funds so she said culd be tumar def tuesday n state coming wed or culd appear on tuesdaay as well so good luk tu us for tumara!!! :-)

    #19824 Reply
    curt

    I just called jth and they said still pending that their bank don’t update till 9 in the morning someone call its and see if they give u a different answer im tired of this run around shit

    #19821 Reply
    Danielle

    I hv a DD of 2/10,when I called JTH they said no later than Tuesday,but the Wheres my refund says I should have 2/10,Jth got the funds on the 6th so why the heck is it taking so long to deposit into bank account,confused

    #19815 Reply
    Deon

    Same boat 2/6 direct deposit date…jth says pending they are so rude and unsimpathetic about the situation . I am soooo frustrated … They do not care and everyone else who used other tax services has there’s … The ones with the 2/6 date .

    #19808 Reply
    Heather Brown

    This also happened to me last year. I was starting to get so mad at this point i just gave up i didnt care anymore. I woke up on monday morning checked my account because it was my payday. I was very surprised to see an extra 6grand . those
    assholesare not very nice. So everyone needs to use turbo tax for free. All that money we give them.z

    #19806 Reply
    Heather Brown

    U called liberty on Thursday they said they have received it and it had been sent to my bank already when . I called that bank she told me no later than Tues. That is bs. I know next year I will be doing it my self.

    #19769 Reply
    Brian

    I am in the same ordeal too. I am in Springfield,il and used liberty tax. My dd was Feb.6th and was sent to JTH also. Still waiting for it to be at my bank. This is probably how they are making interest on everybodys returns.

    #19764 Reply
    Amanda pollitt

    Yea same here mine was due the 6th…i got the tex from liberty on the 6th at 7…since they said 24 hours i calculated the business hours tonight at 9 makes the 24 hour mark time tu annoy the bastards….theyre prolly tryin tu earn interest on our money uqh.last year usin this comp!!!

    #19737 Reply
    Christine pizzamiglio

    Nicole and curt I went through liberty tax to and they already released myomey but jht said it wouldn’t be in my bank account till Friday even though it was released and liberty tax already took there fees out three days ago

    #19709 Reply
    curt

    Yep nichole there starting to eerk my nerves and i just talked to them right before they closed at midnight and its still pending and they said that they don’t release nothing on the weekend so gotta wait till monday or tuesday

    #19706 Reply
    nicole

    Curt I know I have this is sad why do we have to wait if its allready there send are money to are account this is sad really I’m tired of it so they say your is pending to and it can take up to three days

    #19697 Reply
    nicole

    Yeah that’s some bs see I’m gonna go up there something gotta give because every one I know that field with them haven’t received anything do you know anybody that received anything

    #19691 Reply
    christy m

    Yes they tell you a different story every time you call them in the paper work that you sign at liberty tax dealing with jth on the 5th page right column second paragraph it states they will immediately disbursed amount to your bank says nothing
    about three business days which they don’t seem to care much at all

    #19688 Reply
    nicole

    Same here I’m in st paul mn and my check has been there since the sixth and jth just keep tellin me its pending in the process of being sent to my bank which is my net spend card then I call liberty and they say something else I’m just sick of the run around I never knew it take that long never will I file with them again I should have did it my self or even went threw somebody else everybody I know that had a dd date that field with somebody else or even did it there self got there

    #19682 Reply
    christy m

    Yesterday at 5 p.m. liberty called told
    me my refund was deposited in my bank upon calling my bank has not even a pending transaction jth says the 11th liberty tells me they do not know what’s going on needless to say liberty will not see me t next yea

    #19637 Reply
    nicole

    I’ve filed with liberty been calling jth financial and they say they have my funds its just pending to send out which is confusing why does it take so long to send out if they had my funds since yesterday

    #19633 Reply
    Asha

    Correction…all Liberty Franchises do not use the same bank. Some of them ate using Santa Narbara. I am still waiting on my cjeck that i was told by Santa Barbara bank had been issued and printed on the sixth. After xhecking with Liberty thay had no knowledge of it. I won’t be using Liberty next year. Not to mention I was charged almost 800 dollars yo file.

    #17304 Reply
    Bethany

    I am in the same boat! We filed electronically on Feb. 17th & it was a accepted on the same day. When I check WMF, there is no status bar & all it has said for 3 weeks is that it is being processed. I have never waited this long before & I am so frustrated, the stress is overwhelming. We are at a point financially where we don’t know what we are going to do. Can somebody who are having the same issues & has actually received an answer please tell me what in the world is going on? I’m at the end of my rope! Thank you!

    #6013 Reply
    Anonymous

    I just called JTH they said they are not Liberty Tax bank but they will only give you the same information IRS do on their website. I was suppose to get my DD on the 5th and I still have not recieved it from liberty tax bank. I am really irritated I called them and they keep giving me the run around well I am over it and I am never filing with them again. Everyone who filed online has gotten their on the DD date or before. Ugh every angry.

    #5801 Reply
    Anonymous

    ^ that guy is wrong…Liberty tax is through JTH Financial services….call them

    Live Customer Support (866)829-3278 – select option #2 and just tell them your info..they can tell you if they have recieved the money ahd if they have sent it to your bank yet or not…hope this helps

    #5504 Reply
    Anonymous

    LIBERTY TAX IS NOW WITH SANTA BARBRA BANK AND TRUST. i FILED WITH THEM ALSO. i HAVE A DIRECT DEPOSIT DATE AND NOTHING. LET ME TELL YOU THOUGH I WAS GETTING SO FRUSTRADED CAUSE IRS TOOK OUT THERE 400 DOLLARS FOR THEM AND TOLD ME I WOULD BE GETTING A DEPOSIT OF 8100 AND THEN I DECIDED TO CALL THE OFFSET NUMBER THEY TOOK THE WHOLE THING FOR STUDENT LOANS. I HOPE THIS DOES NOT HAPPEN TO YOU I HOPE YOU GET BETTER NEWS. KEEP ME POSTED PLEASE. I WILL CONTINUE TO GIVE YOU INFO AS I GET IT.

Viewing 39 replies - 1 through 39 (of 39 total)
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