- This topic has 144 replies, 6 voices, and was last updated 7 years ago by margaret.
January 22, 2015 at 4:20 pm #4093433Dion
I filed and was accepted on 1/20, when i got to the state where’s my refund page and enter my info it still doesn’t show my information. I was wanting to know if anyone in Ky has had this problem and if anyone in Ky has received a DDD for the State Refund.
August 12, 2015 at 12:41 pm #4112703margaret
I didn’t file til July. Usually only takes 2 or 3 days because I efile .The person told me they was going in order received I may get mine for Christmas or next Christmas.June 15, 2015 at 6:15 pm #4112434lala
According to the phone conversation i had, they are doing alot of adjustments based off some new information they recieved. Such as the family size tax credit etc. So what you think you may be getting you may not be getting. My return a little close to 900$ now im only getting $4 due to adjustmentsMarch 12, 2015 at 1:19 am #4110080Rob
My KY state return was filed through Liberty Tax and they sent me an e-mail on February 10th saying it had been accepted, over a month later here on March 12th, still getting “We are unable to provide information about your return electronically” on the website, when I call it’s just a automated system that says they have received it and it is processing, no way to talk to an actual person. What is going on here?February 27, 2015 at 9:32 am #4109141joecool
I got that message for a few weeks, pretty much since the online lookup started working towards the end of January I think. I was told the same thing as you each time I called. That they had received my return and are processing. In fact, they still said that even the last time I called. The message on the online lookup just changed in the last couple of days for me.February 26, 2015 at 2:39 pm #4109047sammykay
How long did you get the message about being able to give information electronically be for it updated to the approved note?
I just called and they said they got my return and are processing itFebruary 26, 2015 at 1:29 pm #4109040joecool
sorry- there was a typo in my last note below. My return was “accepted” on 1/21, not 2/21.February 26, 2015 at 1:28 pm #4109039joecool
I call on Monday 2/23 about my refund that was filed Turbotax and accepted on 2/21. The lady said that they had all of the issues with the fraudulent returns in the first week or two and that my return actually did not get into the system until 2/3. In addition, she said they are about two weeks delayed processing returns from their stated 7-10 business day projection. She said to add two weeks to 7-10 business days from 2/3, and that’s when I should expect it. This would mean I should expect the return between today (2/26) and next Tuesday 3/3.
Also, sometime between Tuesday and just now, I am getting a different message on the dept of revenue online lookup screen. I was getting the “unable to provide info about your return electronically” message, but it now says “your 2014 return has been received. A direct deposit of your refund has been authorized and should be issued within 10 days”.
They are just very delayed and have done a piss poor job of communicating it.February 25, 2015 at 5:08 pm #4108927Dion
Im getting that message as well and when I call it says still processing and I was accepted on 1/20. I’ve about given up on it.February 25, 2015 at 3:26 pm #4108920sammykay
Anyone else getting this when checking on their state refund? When I call it says we are processing your refund. We are unable to provide information about your return electronically. If you wish to speak to a representative you may contact the offices at (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m. eastern standard time and a representative will assist you.February 19, 2015 at 6:46 pm #4108105mswall06
I got the same thing.
Called Tuesday was told to give it another week.
Accepted 1/20February 19, 2015 at 6:03 pm #4108103Joyce
We filed on Jan 22nd electronically using Turbo Tax and getting the same response as you are still. Online says it cannot display our info (we have no offset on our taxes or anything) and the automated system says it is processing and they will contact us if they need further info.
I called at the ten business day mark and the customer service person told me it was there and processing and to try the middle of the next week, but that was almost two weeks ago.
Will be calling again next week to see what the heck is going on, this is taking a crazy amount of time for electronic returns.February 19, 2015 at 5:50 pm #4108102joecool
I filed on 1/21. I am getting a return for KY ($1200), but owe taxes federal ($1500-ish). i have not filed federal for obvious reasons. Filed thru TurboTax, who right away said KY had accepted the return. I called toward the end of January, and the lady said the return had been received. The online lookup still shows me as “We are unable to provide information about your return electronically. If you wish to speak to a representative you may contact the offices at (502) 564-4581” I will try calling tomorrow. Any idea what the hold up is for this situation?February 12, 2015 at 10:45 pm #4106514AmariC05
DD just came in. Approved 2/6February 12, 2015 at 8:25 pm #4106472mswall06
I don’t think I have an offset…they just told me it’s still processing… And I told her mine has been processing over ten days….she said the time limits no longer apply because of that fraudFebruary 12, 2015 at 2:11 pm #4106350AmariC05
Yes it takes a while. I had an offset last year and had to wait about 8 weeks for a paper check.February 12, 2015 at 9:51 am #4106230Lilly
So I have a small offset, $500 of my $2000 return. I was told they have had my return since 02/04 but the offset hasnt been applied. The lady I talked to today said all offsets take 10-12 weeks. :( Anyone else told this?February 11, 2015 at 1:25 am #4105676mswall06
I was accepted 1/21…..Still says received and processing :-(February 10, 2015 at 6:32 am #4105020Jonny
@confused if it was suppose to be DD and they sent you a paper check it is because there was an offset or bank rejected funds. I think that is the only couple of reasons why that would happen.February 10, 2015 at 6:30 am #4105018Jonny
I just got my State this morning I was approved Thursday the 5th.February 10, 2015 at 1:48 am #4104977Kevin
Not sure if anyone has posted, but I have a question…
For those of you that received notice that a DD was approved and would be sent to your bank, how long did it take for the deposit to actually hit your bank? Thanks!February 10, 2015 at 12:54 am #4104966confused
Mine says : Refund Status
Your 2014 return has been received. A refund check was authorized and mailed on Feb 06, 2015
For Kentucky but still haven’t gotten it plus it’s supposed to be dd. Anyone with this problem does it take a few days after it says this even for dd. It’s confusing!February 9, 2015 at 11:46 am #4104621Allie
I had a small offset this year. It will not give me my status online but tells me to call. I called and they said it can take six weeks for them to apply the offset and send to me. Will it really take this long? She said she could see that it had been there since last week and has not been applied to the offset yet.February 9, 2015 at 10:25 am #4104583Eric
It didn’t let me finish, the kicker for me was when she got upset when I started asking her about the release date and the 10 additional business days. What do you guys think???February 9, 2015 at 10:23 am #4104581Eric
Well, I just got off the phone with ky rev, done processing and told the dd would be within 10 days on Feb 4th. So I decided to call this morning and the woman says 10 business days to process and I reply I already have that and she then says it’s processed and approved but had not been released lol. Soooo I politely asked so is there a date for release and she says 10 business days lol. So I’m like 20 business days and she then tells me she’s not going to argue with me. Amazing. Ky is on a whole new level this yr.February 8, 2015 at 9:30 pm #4104399Dion
19 days and counting, I’m still processing. I received my Fed refund on January 31. Kentucky has been awful this year.February 8, 2015 at 7:47 pm #4104375Jonny
Thanks KeriFebruary 7, 2015 at 8:39 am #4103838keri
I don’t think it was TT it was everyone
I got my update on phone Wednesday. I called yesterday and they said it was approved the 3rd and I’d have it in a couple days. Checked bank last night and it was there so a deposit day for today.. so 4 daysFebruary 7, 2015 at 8:20 am #4103828Jonny
Thursday My state updated saying I would get my DD within 10 days. How many days is it taking once you get approved?February 7, 2015 at 8:19 am #4103827Jonny
@Keri The state of Kentucky doesn’t recognize the injured spouse forms, but they don’t offset to federal departments like DoE. They will however offset if you owe a state bill such as University of Kentucky or similarFebruary 7, 2015 at 1:31 am #4103734Anonymous
Just checked my account and money is in the bank. I don’t think I’ll be using Turbo Tax again next year. They screwed up big time this season.February 6, 2015 at 9:19 pm #4103641keri
Just got my state!! (Deposit for tmr) yay!February 6, 2015 at 4:47 pm #4103513Joyce
Correction on my post we filed on 1/22 electronically not on 2/22…oopsFebruary 6, 2015 at 4:45 pm #4103512Joyce
It was just on WHAS-11 television news that ALL KY electronic returns and refunds are being held as there is a problem with Turbo Tax filing returns. This includes other states not just Kentucky so they said.
We filed on 2/22 and all we have is that it is processing from the telephone call number to check on it.February 6, 2015 at 10:41 am #4103240Keri
Do they offset state if you owe to the dept of education? I filed injured spouse and I’m just hoping they don’t take itFebruary 6, 2015 at 9:04 am #4103098Casey.T
Hi guys! I just called and they advised my check had been mailed out on 2/5. Does anyone know where they mail the checks out from?
TIA!February 6, 2015 at 8:35 am #4103064Keri
I filed IS so I won’t get my fed for a while :( but hopefully I get my state soonFebruary 6, 2015 at 8:16 am #4103047rebekah
I filed Jan 26th. This morning my federal says it’s approved with a DD by Feb 10th. State also says approved and I should receive it within 10 days…. getting excited!February 6, 2015 at 7:56 am #4103032Kygal
My Ky refund is in my accoynt this morning!
I bank with USAA and they post deposits a day early.February 6, 2015 at 6:34 am #4102954Jonny
Nope they send it pretty quick but they send it in a check instead of DD. They will probably tell you when they mailed it if you call and that it could take up to 10 days. But from past experience it only took a couple days after they send the checkFebruary 6, 2015 at 6:31 am #4102947George
Thank you. Does it take a lot longer to receive? I think I have an offset for a couple hundred.February 6, 2015 at 6:29 am #4102945Jonny
Means there was an offset on your account or under review. I had that on time year before last. I ended up oweing 200 bucks to Elizabethtown Community and tech college.February 6, 2015 at 6:22 am #4102940George
What does it mean if it says they can’t provide me with the status of my account electronically and to call the number to talk to a rep? Is that bad?February 6, 2015 at 6:19 am #4102936Kelly B.
Your 2014 return has been received. A refund check was authorized and mailed on Feb 04, 2015.February 6, 2015 at 5:44 am #4102909mswall06
Mine was accepted 1/21….when I call it says “received and processing”
Still no DDDFebruary 5, 2015 at 10:19 pm #4102750Keri
I hope so!! That would be nice :)February 5, 2015 at 10:08 pm #4102745Jesse
Accepted 1/21. Yesterday when I checked, it finally stated that my DD was authorized. I checked again and it says that no information was found.
But either way, good news: I have a pending deposit on my Cash Card and my money is to be disbursed on Monday (02/09/15). I imagine some of you other folks will be receiving it by then also.February 5, 2015 at 4:29 pm #4102573carol
Since my return was accepted on 1/20 and the online status checker hasn’t been working, I appreciate this thread and info I’ve received from the participants.
I finally called and talked to someone who said my return was still in processing. I also asked about the reason for the delays this year and she confirmed it was both backlog and technical difficulties causing it.February 5, 2015 at 12:50 pm #4102484Dion
I was accepted 1/20 and mine is still proceeding, so the 10 day theory is out the door. I don’t know why mine is taking so long but it’s beyond frustrating.February 5, 2015 at 11:16 am #4102400Jonny
I filed and got accepted on the 26th. Website doesn’t have any info. I called just now and I got accepted and a DD is approved. Says I will receive my DD in 5 to 10 business days.February 5, 2015 at 11:06 am #4102391keri
Hopefully mine will too!! Fingers crossedFebruary 5, 2015 at 11:05 am #4102389kygal
I just spoke with a representative from the Ky Dept of Revenue ( (502) 564-4581 pressed 0 for operator and asked to speak with someone about my refund). I told her that the website did not recognize any of my information. She looked up my return and told me that my tax return processed on Feb 3, and my direct deposit was authorized for the same day. She said to look for the deposit in my band within 3-5 business days from the date of processing.
Hopefully the deposit will be in there tomorrow. ☺February 5, 2015 at 8:12 am #4102235Keri
You should get approved on the 10th day. Accepted 21 got approved yesterday with a DDD in 10, daysFebruary 5, 2015 at 7:52 am #4102225rebekah
Business day 9February 5, 2015 at 7:51 am #4102223rebekah
Still being processed today…. sucks. Day 9February 5, 2015 at 7:12 am #4102207Keri
Nothing in the bank!! Just wondering how long it’ll be! LolFebruary 4, 2015 at 8:50 pm #4102006viola smith@violasmith85
When I filed my taxes it wouldn’t let me get my KY refund DD. Said I had to have a check mailed. Is it because I no longer live in KY? I thought that was weird.February 4, 2015 at 7:46 pm #4101962Keri
now I wonder if KY will make us wait the full 10 days before they deposit the refund or not?!February 4, 2015 at 5:30 pm #4101884Anonymous
Well at least the website has now acknowledged that it’s broken! Called the number just now and it finally says my return was recieved, processed, and will be dd in 10 business days. Way to go KY, really dropped the ball this yr! Here’s hoping I wake up in the morning to some $$ in my account!February 4, 2015 at 3:19 pm #4101807keri
I just, called the number and mine git approved with a DDD of 10, days! (State)February 4, 2015 at 3:14 pm #4101802Dion
I called and it said mine is being processed, I filled on 1/21 and accepted same day. Hopefully I’ll see some money soon.February 4, 2015 at 3:08 pm #4101799keri
Called the number and my, state has been approved with a dd of 10, days. Wonder how soon we’ll get itFebruary 4, 2015 at 2:47 pm #4101782Anonymous
I filed and was accepted 1/24. As all of you all did, I got the error on the website until just yesterday.
When I checked yesterday it said a 2013 year was authorized for deposit.
However, today I got my refund from KY state.
I am a T-mobile prepaid money card user.February 4, 2015 at 9:56 am #4101496rebekah
I called them and she said it’s there but hadn’t been processed yet.February 4, 2015 at 9:56 am #4101495Anonymous
mine says 2013 as well. I called the tax hotline. The lady told me it is not working properly. I think it is just a mistake with it saying 2013 instead of 2014. She said mine was approved yesterday and will be in my bank within 3-5 business daysFebruary 4, 2015 at 9:20 am #4101456Jonny
@keri Hopefully you get your update in the morning also =). I haven’t heard anyone around where I live getting their state yet. A few around me have gotten their Fed or at least have a date. A friend of mine filed the 28 and another the 29th. They have gotten a date of 2/6February 4, 2015 at 9:11 am #4101446keri
Todat is day 10 for me (business days). Filed 1/20 accepted state 1/21February 4, 2015 at 9:08 am #4101443jonny
@rebekah Same here, I filed like 10am 26 or somewhere around there and got accepted for both fed and state. Called in this morning because the website was still showing in information. She said it has not been processed yet that it will take 7 to 10 business days. Today is the 7th day so hopefully we will see an update tomorrow morning. Looks like I am going to get state before federal. Hopefully State and Fed update in the morning for me. I will be so excited maybe even squeal Like a school girl.February 4, 2015 at 8:59 am #4101435rebekah
I filed on January 26th. As of today my federal is still being processed and state is saying no information is available.February 4, 2015 at 7:43 am #4101376keri
I just, checked and it says my 2013 refund.February 4, 2015 at 7:13 am #4101349KYRedhead
I FINALLY received an update today on the KY WMR that my refund was authorized and a direct deposit would be sent within 10 days. My refund was received by the state on January 21st.
Sounds like they are definitely keeping with 10 business day schedule. Good luck everyone!!!!February 3, 2015 at 8:19 pm #4100945Kevin
I spoke to an agent today. She said there was an error on my part, but that they had received and deducted that portion, which ended up being a $26 error. She said I would get the remainder of my refund by check, but that it hadn’t been approved yet. So not sure exactly what that means. She mentioned waiting a week or two for the check to come in.
So at least they are looking at returns. About time, considering it’s been two weeks tomorrow since I was accepted.February 3, 2015 at 7:50 pm #4100932Keri
well I guess they havent proceessed them yet… still getting same on everything!!February 3, 2015 at 11:07 am #4100502kygal
KY “Where’s my Refund” site is working now, but it did not find my information. It says to wait 7-10 days…
Note: Online refund status check is for current year refund status only. To obtain previous year refund status, please call (502) 564-4581 (Toll) to speak to an examiner.
Please enter your Social Security Number and the exact refund amount as shown on your Kentucky tax return.
No information is found for the information you entered. Please recheck your Social Security Number and refund amount. Also, initial processing for error-free electronically filed returns is 7-10 days. Initial processing for mailed in returns may take up to 12 weeks. If it has been more than 12 weeks since you mailed your refund request, you may call (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:30 p.m. eastern standard time for taxpayer assistance.February 3, 2015 at 10:11 am #4100438Kelly B.
Kentucky Were Is My Refund is fixed and this is the results I got 10:08 AM est 02/02/2015
Where Is My Refund?
Your 2013 return has been received. A refund check has been authorized and should be mailed within 10 days.February 2, 2015 at 9:05 pm #4099993ann
Filed Fed & State on jan 9th. fed was accepted on the 12 & Ky on the 13th. Already got my federal on the 30th but can’t get any info on state. When I call the number it says no info available and the website hasn’t worked in days. I know its supposed to be 7-10 days but its already way past that :(
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