- This topic has 679 replies, 19 voices, and was last updated 3 months ago by Ashley Taylor.
February 2, 2015 at 7:35 pm #4115489AdminIGMR Admin@igmr-admin
Wheres My Refund Kentucky- Share your experience with filing your Kentucky Tax Return and tax refund progress with others. If you have state information this is a great place to post. To check Kentucky Wheres My Refund? go to Kentucky Department Of Revenue
Join the conversation about your federal tax refund here
February 23, 2016 at 2:15 pm #4143392Hello
Thank u just waiting !!
I was told that’s what the message meant is that they had finally begin processing the return and that when u call they still can’t tell u anything useful! Anyway I filed my fed and state both and was accepted by both on February 5th .
Up until this past Friday morning they had zero Info when I entered my info.
I hope they get it together and soon !February 23, 2016 at 1:17 pm #4143366JustWaiting
To Hello! I called last week approximately Thursday because I still had the same message. I was accepted Feb 3rd by state. The rep I spoke to was very nice and said that they were not even going to start processing returns again until “sometime next week” which is this week. She really couldn’t tell me anything more than my return was there. I’m not really sure the message we receive means that they’re processing it or what it means? I remember when the state refund was faster then the federal. Not anymore. :(February 23, 2016 at 10:18 am #4143290Hello
Still getting the message saying ” no information is available electronically if you need further assistance please call 502 564 4581!
If anyone has had this message and called and actually got through to someone plz respond on this page . I realize it can mean something different for everyone , however I was told that it means they’re processing it? And that is why no information is available electronically because they’re finally processing it for 12 or 13 business days I got the message saying we have no information on that Social Security number etc. etc. the one everybody else’s is getting. And then last Friday this message has been there so this’ll be the third business day in the row that it’s been there. I just wanted to know if anybody has actually got a hold of somebody and if they told you it was because it was processing? If I can help please let me know because I got more information from this website then anything at all up until now I didn’t realize there was a security issue !
Any response would help thanksFebruary 23, 2016 at 4:55 am #4143242Zach
I checked this morning and mine has finally been approved. Good luck to all who are still waiting. Took mine 16 business days.February 22, 2016 at 9:27 pm #4143188Zach
This is crazy, mine still says no information available. Does anyone know when the website updates?February 22, 2016 at 8:29 pm #4143181Hello
Thanks for the response .
If you or anyone gets ahold of them post it on here.
I can’t get ahold of them either and I’ve been told that it’s bc it’s processing but am unsure !
I’ve never dealt with this .
It’s crazy !February 22, 2016 at 4:09 pm #4143111Shell
Hello, I’m not sure what it means I tried calling the # today but I never got a hold of anyone. I was at work and had to hang up.February 22, 2016 at 3:13 pm #4143099Zach
When does the website update? Because my response still says no information is available.February 22, 2016 at 2:46 pm #4143091Hello
Shell, yes that is the message that I keep getting what does that mean? It keeps tell me if I need any further assistance I have to call the phone number because they can’t give it to me electronically? Does that mean somethings wrong with the taxes or that it’s just being processed? If anyone has had this message and then got something from it or when they call please let me know and reply on this message board if you can’February 22, 2016 at 7:37 am #4143051Shell
We are unable to provide information about your return electronically. If you wish to speak to a representative you may contact the offices at (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time and a representative will assist you.
Anyone knows what this means? When I call the 1800 number it just say no information availableFebruary 21, 2016 at 10:26 pm #4143016Zach
I’m still at the no information message, this is ridiculousFebruary 21, 2016 at 11:39 am #4142882Hello !
someone PLz HELP !
I’ve gotten the same message saying they have no information about my ky state refund for two weeks ! Then all a sudden this morning the message said
” No information about my return can be given electronically , for further assistance call 502 -564-4581 ”
I seen a few people on here have got the same message ! What does that mean !?? Has anyone called the number and if so what does it mean ? I
Any help would be great
I can’t get through to the numberFebruary 20, 2016 at 8:57 am #4142543Stacy
I looked this morning for an up date and what do ya know, it finally updated its says I should receive it within 10 business days.
I filed 1/29 also accepted 1/29
Good luck!!February 19, 2016 at 12:21 pm #4142213Marsha
Now the website says they’ve stopped processing returns again! RidiculousFebruary 18, 2016 at 10:26 pm #4141923Zach
I’m still getting the same message, this is unfortunate.February 18, 2016 at 4:01 pm #4141800Stacy
I was accepted 1/29 as well and still seeing the no information message ???? Maybe this time next month we’ll get somewhere.February 17, 2016 at 10:46 pm #4141459Zach
I filed January 29th, already received my federal but still get the no information found message. Has anyone else got this?February 17, 2016 at 8:35 pm #4141402Anonymous
I had to file by paper. Sent it in over 2 weeks ago, and it’s still sitting at the post office. Sent it by certified mail. :/ guess I’ll have to wait the 8-12 weeksFebruary 17, 2016 at 1:33 pm #4141213Tara
Up until yesterday I had the unable to provide any information message. Today it says my return has been received and my refund has been authorized and will be issued in 10 days.
Slowing getting there….. :)February 17, 2016 at 9:14 am #4141065LK
I was accepted 1/27 – currently getting the following message when I use online lookup and get a message saying it’s processing when I call the hotline:
We are unable to provide information about your return electronically. If you wish to speak to a representative you may contact the offices at (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time and a representative will assist you.February 17, 2016 at 8:40 am #4141039Kimmy
I had the 2/15 date and my ky was dd todayFebruary 16, 2016 at 5:25 pm #4140772Ryan
I have that message as well. I called and the automated answer said that it is being processed. I was accepted on the 19th.February 16, 2016 at 10:22 am #414053852809KY
Has anyone had the below message come up on the Kentucky website and called and been able to find out anything?
We are unable to provide information about your return electronically. If you wish to speak to a representative you may contact the offices at (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time and a representative will assist you.February 16, 2016 at 8:18 am #4140434Kimmy
Did anyone get their deposit today ?February 15, 2016 at 2:50 pm #4140199Shar
No. Nothing yet. Only that it has been received and that it will be issued in 10 days or something like that. This was new Friday because prior to that, there was nothing.February 15, 2016 at 7:49 am #4139970Kimmy
Anyone get ky state deposit yet ?February 14, 2016 at 4:04 pm #4139844Kimmy
My message fri on wmr said a refund was approved and would be issued in 10 days. Today the ky wmr says a refund was issued the 2/15February 14, 2016 at 4:01 pm #4139843Kimmy
With tomorrow the 15th being a holiday I don’t see it being sent on the 15th . Ky is all screwed up this yearFebruary 14, 2016 at 1:51 am #4139684tosha
My ky says the same thing. Issued Feb 15thFebruary 13, 2016 at 10:00 pm #4139644Kimmy
Ky wmr says my refund was approved and issued feb 15 , how’s that possible when today is the 13th lolFebruary 11, 2016 at 7:58 pm #4138128Keri
So what about the ones that can check the WMR on the KY refund site and it says itll be in your direct deposit within 10 days??February 11, 2016 at 5:32 pm #4138063Tara
My understanding is as of 2/10 (the date of the press release) they stopped all processing and issuing of refunds. So if you don’t have the money in your bank then you will be impacted. That is just how I am understanding it.
The more searching I do on line it seems that other states are doing similar things. South Carolina stated that no refunds will be issued until after March 1st due to additional identify safeguards. As well as numerous other states. I guess the days are gone of 7-10 day turnarounds.February 11, 2016 at 3:48 pm #4138009Kimmy
I wonder if the new delay will affect the ones that are done processIngFebruary 11, 2016 at 10:55 am #4137812Tara
This is crazy! The press release says “No personal taxpayer data was compromised or disclosed by IRS systems” so why can they not continue on with business as usual?February 11, 2016 at 10:44 am #4137798Robbed in KY
You know this really gets old. How many actually believe there is a problem with the computer programs causing the holdup? They got by with it last year and here it is again. Think about the millions of dollars they are raking in on interest by holding all that refund money longer.February 11, 2016 at 10:19 am #4137775Andrea
Another setback with KY refunds. This will add a delay on top of the 21 day turnaround time:
http://revenue.ky.gov/NR/rdonlyres/664E73C0-9B8C-4029-B25E-C60D4F8A7031/0/DORRefundDelayIRSv2.pdfFebruary 11, 2016 at 12:00 am #4137514Amanda
I checked the wmr for ky state returns… I filed on 1/26 for federal and state…..got accepted the same day and WMR told my my refund has been sent and I should receive the funds within 10 days….and from my understanding revenue for ky did not start processing efiles until 2/5 or 2/6……I filed everything through Jackson Hewitt online so I hope this helps guys!!!!February 10, 2016 at 11:48 am #4136983Kimmy
My son filed and accepted 2/1 he already received his federal back today. This is what ky wmr says for him Note: Online refund status check is for current year refund status only. To obtain previous year refund status, please call (502) 564-4581 (Toll) to speak to an examiner.
Please enter your Social Security Number and the exact refund amount as shown on your Kentucky tax return.
No information is found for the information you entered. Please recheck your Social Security Number and refund amount. Also, initial processing for error-free electronically filed returns is 7-10 days. Initial processing for mailed in returns may take up to 12 weeks. If it has been more than 12 weeks since you mailed your refund request, you may call (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time for taxpayer assistance.February 10, 2016 at 11:02 am #4136932TARA
This is the message that I got on the website. Has anyone else seen this message?February 10, 2016 at 10:50 am #4136915Kimmy
This is what mine says. Your 2015 return has been received. The direct deposit or prepaid debit card you elected for your refund has been authorized and should be issued within 10 days.February 10, 2016 at 10:34 am #4136894cathy
I chose direct deposit when I filed. The website stated that my return was finished but I will be issued a paper check. I called to find out why but the rep claimed that she could not tell me why I was receiving a paper check or when it will be mailed. Anyone else have this problem?February 10, 2016 at 9:28 am #4136806Tara
I heard on the radio on my way to work this morning something about the delay is due to extra security measures. I googled and found the below article. I think pretty much it is just up in the air and there is no real time table.February 10, 2016 at 8:40 am #4136726Kimmy
Ky updated this am . Says refund within 10 days . They are very slow this yearFebruary 10, 2016 at 7:40 am #4136645ChuckinKY
Kentucky finally updated overnight that they were processing my return, and a refund would be issued in 10 days. If it follows same pattern as last year, they had typically issued refunds in 3 days after getting this message.February 9, 2016 at 1:29 pm #4135358ChuckinKY
No updates for me either. Tried the WMR link since KY republished today. Funny thing they did not update the error message wording. So the main refund page says up to 21 days to process your refund. If there is no info available on your return, this message is still showing “No information is found for the information you entered. Please recheck your Social Security Number and refund amount. Also, initial processing for error-free electronically filed returns is 7-10 days. Initial processing for mailed in returns may take up to 12 weeks. If it has been more than 12 weeks since you mailed your refund request, you may call (502) 564-4581, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. eastern standard time for taxpayer assistance.”
So I guess there is initial processing for electronic returns and additional processing. :)February 9, 2016 at 1:27 pm #4135354Andrea@kymom
Called and got through. If you are getting a busy signal as soon as call, try dialing 1 502 564 1600 since it is a toll number. The rep said that mine is still processing and gave the standard 7-10 days from the day THEY started processing which was 1/29/16. So we are on day 8 (counting only business days).
The rep said that refunds are then processed up to 5 days after the return is finished so to expect refunds to start coming through next week.February 9, 2016 at 12:20 pm #4135229Kimmy
Ky wmr is back up but still says no info for me , anyone else have any luck ?February 8, 2016 at 8:34 pm #4134253JLM
I filed w/TT on January 17, accepted by KY on January 20-website stated then and continues 7-10 days refund paid. Not received, now website won’t let you enter information and phone # given is fast busy constantly. What’s going on?February 8, 2016 at 5:54 pm #4134083ChuckinKY
Yeah, I noticed they changed the refund timeline today. The webpage says updated 2/8/16. They obviously did this because they were getting calls and wanted to align themselves with the IRS dates to avoid getting hassled by tax payers. The question is when do they actually start the clock. The day they accepted it? or the rumored processing start date of 1/29/16. I also noticed the ‘coming soon’ language to check your refund has been removed, but no link to check it electronically has been published.February 8, 2016 at 5:32 pm #4134049Kimmy
I meant now not no !February 8, 2016 at 5:32 pm #4134045Kimmy
No the website doesn’t say 7/10 days it says up to 21 daysFebruary 8, 2016 at 5:30 pm #4134040Kimmy
The online look up was not available so I called the number they had listed it says no info is available what the heck ? Normal processing 7-10 days ? I filed the 19th and was accepted the 20th. Anyone know what is going on? I tried to get a hold of live rep but was unsuccessfulFebruary 8, 2016 at 4:23 pm #4133954jo
KY is pathetic on all things like this. If it’s going to be delayed that’s fine but they should’ve posted some info before filing started and answer the effing phone.February 8, 2016 at 11:50 am #4133578ChuckinKY
No updates for me as well. Filed 12, got accepted by KY on 16th. Call the automated number I get the message no information is available. Last year I was accepted by KY on Jan 24th and paid on Feb 6th, but KY was delaying refunds due to TT fraud. This year no information is coming, which I wonder is a result of the new Gov. and head of KY revenue cabinet. Very disappointed so far.February 8, 2016 at 11:03 am #4133497Keri
Been trying to call the KY revenue but I keep getting a busy signal when I try to talk to a live person. The number is updated to 2015 now but says no information… anyone else have any luck calling??February 4, 2016 at 1:45 pm #4128774Waiting on ky
Hopefully they will start sending deposits soon. I files injured spouse on federal and it will be a while but was hoping my ky would come soon . I tried to access wmr and it’s giving 2014 infoFebruary 4, 2016 at 11:36 am #4128546Andrea@kymom
I called yesterday and the rep said that no one for KY has received a refund yet and to “give it some time”. Today the online lookup is not available so hopefully they are updating.February 4, 2016 at 8:52 am #4128298Karen
Has anyone recieved their ky refunds or had any luck with the wmrFebruary 3, 2016 at 6:52 pm #4127634Kygurl
Any updates on my returns?February 2, 2016 at 9:18 am #4125122JBinkentucky
I filed with TT and was accepted on the 21st for both Federal and State. Both the website and phone number for Kentucky state taxes is still reflecting last years information. After making a phone call this morning to the Kentucky Department of Revenue they were able to check my return. They have not started processing refunds yet but expect to have the website updated by the end of the week. The person I spoke with was very nice and knowledgeable.
Now if only I could get a DDD for my federal I would be all set. I seem to be stuck at one bar.February 2, 2016 at 8:21 am #4125037ashley
From what i called they did not processing state returns for us till the 29th that is why!February 2, 2016 at 8:13 am #4125023Kygal39
My ky was accepted on 1/19. If you try the wmr for ky it still gives you 2014 info. They have not updated to 2015 yetFebruary 1, 2016 at 10:53 am #4124008Shar
Still nothing for me. It will be 14 days for me tomorrow and the site still says they have no information on me. My federal was approved this past Saturday.January 31, 2016 at 8:34 pm #4122796katrina
Nothing for my Ky state taxes yet.
Last year I got my federal in a week and state after thatJanuary 31, 2016 at 4:52 pm #4122689Kevin
Same here. Accepted on the 19th, still only one bar and able to order just accouny transcripts. Kinda hoping for a DDD sometime towards the end of the week. I’ll update here if I hear anything different.January 31, 2016 at 3:11 pm #4122647Kychick
Udgh! Thanks for replying. If they are waiting for my federal good luck! Cause so am I. Have been at one bar since the 19th. Account transcript ordered but no return. I give up. LolJanuary 31, 2016 at 12:31 pm #4122564Kevin
From what I understand, Kentucky didn’t even start processing returns until Friday the 29th. And from experience, I also echo what Jill said.January 31, 2016 at 11:36 am #4122539Shar
No. Mine was accepted on the 19th and it has the same message. I read that they didn’t start processing until the 29th but I don’t know.January 31, 2016 at 11:12 am #4122524Jill
I don’t think Kentucky even looks at state until after federal has been approved. That’s always wnat I’ve been told by Kentucky when I’ve called to check status.January 31, 2016 at 9:06 am #4122469Kychick
Filed stated and federal on 1/17 state accepted 1/20 fed 1/19. My state website says still says it hasn’t received my information… It’s been 11 days. Any one from ky that can provide insight?January 30, 2016 at 7:15 am #4119928Shar
Still nothing, but my federal is on the way. This is my first year checking on my KY after e-file. I guess it doesn’t update often, but it was accepted.January 25, 2016 at 6:32 pm #4116807Christy
Accepted 1/16… I Have never had any luck with the ky dor wheres my refund site it has never pulled up my info not in yearsJanuary 25, 2016 at 9:16 am #4116665ANM
I just called the revenue dept this morning. The website and hotline will say 2014 return as they have not updated for 2015 yet. They began accepting returns on 1/19 and will not begin processing them until 1/29. I would hopefully expect refunds between 2/5 – 2/16.January 22, 2016 at 10:07 pm #4116109Sherry
Accepted on 20th but still nothing on their website. I called yesterday and it isnt wven showing in their system yet. She said not to worry, it will show in the system monday.January 21, 2016 at 12:28 pm #4115762Shar
Oh I forgot to say through Tax Act! I got it back pretty quickly last year.