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Has anyone else been having issues with their Ca State refund? Every time I try to check it’s progress on the website I get the message :
“We are unable to provide your refund status online.
The two most common reasons are:
The refund amount does not match our records. The amount you enter must exactly match the information on your tax return.
The address and ZIP Code does not match our records. You can view and update your mailing address in MyFTB Account.”Everything is correct and Turbo Tax says it was accepted the 28th. But it doesn’t show, I had to apply for a pin using my 2014 tax info.
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I sent in my federal and my state tax return on the 19th. The ftb website kept giving me the same message that all of you are getting. Until your refund has been processed it will keep giving you this message. Everyone’s ftb page from the previous years has been deactivated so you can no longer log in until you re- register and wait for a pin ( only took me a week to receive). but if you were able to it would just say refund received. Once your refund has been processed it will tell you what date your refund has been authorized for. Like I said I filled of the 19th and my refund for was barely authorized on the 17th. As for my federal refund u received that on the 10th and 7 days later they authorized my state. everything is just taking longer this year because of all the identity theft last year so it’s taking them longer. Also I know this year California is offering eic credit maybe this is another reason they are taking longer.
Hopes this helps
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Sorry for spelling in previous post stupid keyboard on tablet and auto fill
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so I have been patiently waiting for an approval from California state for my refund. After numerous of phone calls and online chat sessions with Ftb I finally got a rep to tell me what’s going on. In was told that even though they us process defile returns in 7-10 days some of us are going to have to wait up to 12 weeks for our returns to process. There are numerous of reasons why but when a rep looks up your account they cannot see exactly what is holding up your return. I was originally told 7-10 business days and then I was told last week if I didn’t have it by Friday to call them when Friday came and I didn’t receive anything I gave them another call and found out about it can take up to 12 weeks. I was told don’t count on it being approved this week either. Even though it can take 12 weeks it can be processed anytime before then. I did register for my pin for ftb and received it in a week. When I logged in I was able to see my return was received but that’s it, it will just list my previous returns for the last few years. I normally am processed in 2-3 days but in 2008 I received my return March 11th every year other than 2008 and this year I have received it early I wonder what this is all about. I do know that California is offering eic for the state this year maybe this has something to do with it or they are looking very closely at returns this year for fraud and identity theft
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