Can't efile with TaxAct due to for 5695

Home › Forums › General Discussion › 2015 Tax Season › Can't efile with TaxAct due to for 5695

  • This topic has 7 replies, 3 voices, and was last updated 9 years ago by Radiculus.
  • Topic Starter
  • January 21, 2015 at 6:22 am #4093142
    Carlene

      Prepared a tax return for a family member on 1/19. I’ve still not been able to submit it because it tells me that form 5695, Residential Energy Credits is not available, and will be released at a later date. I’m giving it one more day, and then I’ll use another company. This is the message I receive:
      Form 5695 – Residential Energy Credits
      The final form(s) will be included in a TaxACT program release soon. If you’d like to receive notification when the form(s) is released, click here.
      You will NOT be able to complete filing this return until the IRS releases the 2014 form(s).

    Viewing 6 reply threads
    • Author
      Replies
      • January 23, 2015 at 12:39 am #4093511
        Radiculus

          I am having the same issue with H&R block when doing it online. Unable to file using form 5695. My e file keeps getting rejected. If i try to call H&R block forget about it. They had me waiting for 2 hrs only to get disconnected and another 1 hr wait. I dont have a walk in location close to me. The tech support guys dont even have a clue. Does anyone have any ideas? As this will definitely be the last time I am filing with them. Been with them for 5 years and never had a problem. I had use customer service now. THEY ARE AWFUL!!!!! I have never seen customer service this bad in my life.

        • January 22, 2015 at 11:23 am #4093387
          Ob1ofwis

            I ran into this exact same issue with TaxAct. It would not let me e-file.
            I just entered all my info into H&R Blocks site and was able to e-file without issue. And it was free!

          • January 22, 2015 at 10:08 am #4093376
            daveyhouse
              @daveyhouse

              Have you checked to see if there is an update for your taxact program, or are you using the free version online?

            • January 22, 2015 at 9:52 am #4093374
              Roger

                Call TaxAct. They helped me with a billing issue; they may be able to at least answer why the form isn’t available yet/when they expect it to. Might be worth it before jumping to different software.

                The number I used was: 800-573-4287. Minimal hold before speaking to a customer service rep – about 5-10 minutes I’d guesstimate.

              • January 21, 2015 at 6:49 am #4093145
                tswan20
                  @tswan20

                  Well it’s certainly available. I would try another company if it’s still not available

                • January 21, 2015 at 6:36 am #4093144
                  Carlene

                    I filed this same form for myself using HR Block and had not problem. I went with TaxAct for my daughter because I was able to file her state free.

                  • January 21, 2015 at 6:33 am #4093143
                    tswan20
                      @tswan20

                      Filing with another company won’t help if IRS hasn’t released that form yet. However,I checked on IRS website and that form has been available since 1/7

                  • Author
                    Replies
                  Viewing 6 reply threads
                  • The forum ‘2015 Tax Season’ is closed to new topics and replies.

                  igotmyrefund.com (IGMR) is not affiliated with any government agencies. The information we provide is purely speculative. We derive our information from personal experiences and comments from users. We attempt to maintain the most relevant and accurate information available. However, we are neither responsible for false information nor the timeliness of refund status and delivery. DO NOT post the amount of your refund, account numbers or social security number. By commenting you agree that IGMR cannot be held liable for what others may do with your information. We allow comments subject to our sole discretion. If your comment is held for moderation please read How We Moderate Comments HWMC. The links on our site are affiliate links. If you buy something after clicking a link, we may make a small amount of money to support the cost of maintaining and improving the site. This website is owned and independently operated apart from advertisers and is only an affiliate to the companies displayed in ads.