Reply To: SBTPG Issues/Problems

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  • #4536812

      Has anyone used SBTPG to take their fees out of their refund THIS year and already received their funds? I heard they have rejected some IRS refunds because of a bank coding problem and if that happens to your refund SBTPG will either send a cashiers check to you or send it back to the IRS. If it goes back to IRS it could be 10-12 weeks to issue you a paper check.

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    CB Tax Payer

      IRS tracking tool says my refund was sent on 3/15/24. The SBTPG still has my account as unfunded on 3/30/24. I have called, emailed 5x, and event contacted TurboTax. No response from anyone. Is this normal? When should I expect my refund to be sent?

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