An unpostable happens when your return is unable to be posted to the master file. It can happen for a multitude of reasons. They usually take about 6-8 weeks to close the open unpostable then at that point you are put back into que as a normal filer which can take up to an additional 6-8 weeks. There is no department that handles unpostables as they have to go through and be checked by every error department until they find out what is causing the return to not post automatically. “Each IDRS transaction is subjected to a series of validity checks prior to posting to the Master File. A transaction is termed unpostable when it fails to pass any of the validity checks and is then returned to the campus for follow up action(s).” -http://www.irs.gov/irm/part21/irm_21-005-005.html

The errors that can occur include identity theft, incorrect bank account info, fraudulent filing, general errors in filing, and the use of the incorrect types of forms to name a few. Unlike other errors, unpostables are not an easy fix, and reps actually generally know very little of what caused the problem so they may sometimes not mention the unpostable status.

I, myself, am an unpostable. When I found out, I was only told that they were having to verify some informtion and that might take up to 8 weeks. She never said that I was unpostable, just that “she didn’t know what they were verifying” and that “there was nothing I could do”. I was indeed unpostable at that time, and was not informed of this until the next week when I tried calling again.

So, now you are probably wondering: “Am I unpostable?” Chances are most likely not.

This situation is actually very rare. The irs states “9 out of 10 returns were processed in 21 days or less last year and we expect the same this year as well”..but IT CAN TAKE A RETURN WITH NO ERRORS UP TO 8 WEEKS TO PROCESS. (Again, it is quite rare, but it happens)… If you have been processing, however, for over 5 weeks and theres no reason they give you and you dont get any kind of letters, you may want to ask if you are unpostable. (It wont hurt to ask!) Make sure to ask what date you went unpostable (as your 6-8 weeks starts from that date) and if it is closed or open. Sometimes you might get a rep whom is nice enough to tell you what they might be looking for to make it go unpostable (i.e. identity theft, etc.).

Good luck and may your ddd get here soon!
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Another summary of this topic can be found at: http://igotmyrefund.com/unpostable/

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What Others Are Saying

  1. Your Name

    @JBeckham: Unfortunately, they don’t have to provide great customer service. It’s the government. They don’t have to worry about J.D. Power Awards like most businesses. I’m an analyst for a major wireless carrier and I agree, any company with those standards would be out of business. They have nothing to prove to callers.

  2. JBeckham

    I just want to actually get an IRS agent on the phone that can actually get me some answers. I work for a mjor credit card company and if we used their methods of what they consider customer service, we would be out of business. Just want to know who checks the checker ?

  3. Your Name

    @Machele: I totally agree with them needing to be held accountable. My return was submitted in March. My tax preparer didn’t attach a form so I received a letter. Preparer sent it to them right away and when I called to check to see if they had it, they told me there was no way to see if they had it, that I had to call back in 2 weeks. I called 5/14 and again today. Just found out today that they sent it to the Unpostables Unit on 5/27/14 and can take another 6-8 weeks before I get my money.

  4. DeAndre Maddox

    I called IRS today And was told my Return was unpostable meaning that I am closed a and verified my identity b I just have to wait for the code to be input to receive my DDD which should be either next week or sometimes in may been waiting for at least 7 weeks in Atlanta ga

  5. CCarolyn

    So, after reading some posts, I think I might be in an “unpostable” position. The post reads that it could stay that way for up to 8 weeks–that will be next weekend. @clara: do you think this is why I can’t get into my transcript? Also, does it really take ANOTHER 6-8 weeks after that for the return to process? I will be calling for a TA on Monday. I don’t think they should make me wait so long when I have done everything right.

  6. Anonymous

    @cherie: hi mine was closed on the same day have u got ur refund what’s ur status


    @cherie: we were in same exact boat as you filed 1/31 irs accepted 2/3 but we requested our unpostable to be closed! we also have id theft indicator on our account! (we never reported any id theft either) BUT you can request that the indicator be taken off your account it could take up to 30 days to take it off so when you do i would personally do it after you receive your refund. As long as no other returns were filed with your SS# then they will take it off otherwise they can keep it on your account for up to 3 yrs.

  8. cherie

    My return was unpostable dueto idenity theft indicator on my acct. They closed out my unpostable on 3-6-14, does it really take 4-6 more weeks to get my refund?

  9. Gametime

    Well hopefully that’s what it means. Its took around 4 months for my return last year and they said I’m unpostable again this year.

  10. kaylee

    I efiled on jan 30th. Went unpostable feb 11th-i just want to know if this usually means they will need something to close status or can they usually fix the error?

  11. green.erica

    @Jerry R: that’s what most folks are being told. What that means is it didn’t finish processing in time to post to your account. You could quite possibly have it in the next week or so.

  12. Jerry R

    My taxes were submitted on Jan. 28 through Turbotax. My refund never showed up by Feb. 20 like stated so I called and they told me my return was unpostable and that it could take 8 – 16 weeks to get my refund. I have never heard of this term before.

  13. StillWaiting

    I e-filed on April 15, e-verified on May 9 and today (July 15) called to see what is going on and they said I am in “Unpostable” status. Has anyone that was unpostable actually received a refund?

  14. Anonymous

    I fild early feb and went unpostable on 4/9/13 how much longer did anyone recieve there refund after being unpostable