idverify.irs.gov Which Result?

This is either a tax question or an HTML question. After an unusually long one-month wait for a refund, I get a letter from the IRS asking I go to a site of theirs: idverify.irs.gov
The site asked a few multiple-choice questions to verify my identity, and I believe I answered all correctly. (One, “which cities of this list have you lived in” had “None of the above” as an optional answer, and “Phoenix” as another optional answer. I had only lived in Phoenix briefly and did not file taxes from there, but I did reside there, so I answered correctly. But I’m not sure that is consistent with IRS’s information. ) Anyway, the site appeared to verify me and served a page stating “You have successfully completed the Identity verification process. The IRS will Process your return.”
Fine. However, I pressed the browser’s back button and got a page stating the opposite conclusion: We were unable to verify you online.”
Now, I believe the original screen is the meaningful one, but I’m a bit concerned. Opinions please?

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What Others Are Saying

  1. Jamar Harris

    Im on this website to vertify my Identity .but is unable to to find the exact place to do so. can you help me?

    Reply
  2. Anonymous

    @nafisshar Wright: I did as well and still nothing. I have Idverified and everything. Trying to find answers.

    Reply
  3. green.erica


    @Ramon Arias: I believe you press “1″ for English….now, if English and Spanish aren’t your primary languages I can’t help you. Sorry.

    Reply
  4. RAMON ARIAS

    GOOD AFTERNOON, I FELT MY TAXES WITH MY WIFE BUT I DONT RECEIVED THE FEDERAL REFUND. I AM TRY TO COMMUNICATE WITH THE IRS , BUT I DO NOT SPEAK SPANISH. HOW I CAN BE HELPED?

    Reply
  5. Lynda A Cole

    I want to know why I can’t even get a status. What’s the purpose of a pin?

    Reply
  6. Prior year taxes

    Still waiting i verified 4 weeks ago no refund and no further correspondence from the irs

    Reply
  7. DespMom


    Heads up guys below this is not the IRS page this is only a support page run by other taxpayers. Only the IRS can handle those exact questions and problems.

    Reply
  8. Curtis Crosier

    I contacted you on 10/23/13. You said I would receive my refund within 6 weeks. its been over 14 weeks…. where is my refund

    Reply
  9. Mary


    if there is no bank account number then they will more than likely issue a paper check and mail it to the address on your tax return.

    Reply
  10. nancy elliott

    hi! since my refund is coming direct deposit, i dont believe i gave you my bank acc. number so where would it be going to/

    Reply