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  • #4115489 Reply


    Share your experience with filing your Kentucky Tax Return and tax refund progress with others. If you have state information this is a great place to post.

Viewing 50 replies - 51 through 100 (of 185 total)
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  • #4208175 Reply


    Does anyone know how to determine if a Kentucky state tax refund is offset?

    #4208002 Reply


    I filed 1/29 federal accepted 1/29, state accepted 2/6. Yay

    #4207976 Reply


    State finally accepted my return just now! Lol took forever

    #4207747 Reply


    I filed on Jan 25th accepted by IRS 1/29 accepted by KY today 2/6

    #4207484 Reply


    @Tiff & @bubbles: when did you file your state return?

    #4207256 Reply


    Mine was accepted today. Last year got mine on the 16. Seems to be on track for the same this year unless they really arent processing until 26th. I understand it as not processing refund until then, but so says the IRS.

    #4206987 Reply


    MIne was finally accepted today, however the site says they will not accept till Feb. 26th. I got mine 10 days after acceptance last year and I.d. verify. Hoping it doesnt follow what their site says.

    #4206399 Reply


    I called the Kentucky Department of Revenue today and she said they wouldn’t start accepting until closer to the 26th of February or on the 26th

    #4206365 Reply


    My ky state has not been accepted yet either. Those of you saying yours was please tell me how you knew it was. I put my info in on ky state where my refund and it gave me a generic message so then I typed in a random ss number and amount and got the same message so I am sure mine hasn’t. The message said a refund hasn’t been authorized etc. why would our taxes not even be accepted. Ky always drops the ball and screws me over in some manner every year.

    #4205703 Reply


    State return still hasn’t been accepted! Turbo Tax still says state is pending. Filed the 24th anyone else still awaiting acceptance for state?

    #4204045 Reply


    State has yet to be accepted

    #4203705 Reply


    My KY return was finally accepted today.
    Filed 1/4/18

    #4201751 Reply


    Ky will not begin processing returns until February 26th, info listed on state refund site.

    #4201499 Reply


    Filed mine on 01/20/2018, still pending.

    #4200981 Reply

    Its actually 8-12 weeks on paper checks sorry!

    #4200980 Reply


    According to Kentuckys website DD or debit card refunds are looking at 2-3 weeks …paper checks 5-12

    #4200560 Reply



    Has anybody had their Kentucky return accepted yet? Filed 1/24/18 still pending

    #4193595 Reply

    Heather Smith

    Just thought I would update…..I got the message change to “approved and should be deposited within 10 days” on 3/16 and had the DD on 3/21.

    #4191831 Reply


    Can anyone please tell me how long it took to actually receive your direct deposit after it said it was “authorized and should be within 10 business days”? I filed 3/10 and as accepted same day. Today it has switch to the authorized message.

    #4187831 Reply

    Douglas R

    I was accepted like 1/30 and I keep getting that unable to provide electronically message as well. Mine is direct deposit and I am wondering as well whats the deal.

    #4186682 Reply


    I was accepted on 2/9 and have not been contacted by KY for more info or anything. My status never updates. I also get the “unable to provide info electronically” message.

    If I was an error free typical return, should I have gotten my refund by now?

    I am getting direct deposit not check.


    #4179658 Reply


    Anyone who has gotten their KY refund.. Did your status every update? I was accepted 2/9 and I always get a message telling me that my info cannot be given online.

    Some previous years, I get my refund and the status online never changed. So that is why I am wondering.


    #4177375 Reply


    I filed on 1/30 and received my state on 2/16.

    #4176388 Reply


    Anyone heard from Kentucky that has credits?
    My message said my info cannot be given electronically and if I’d like I can call them.

    Everyone’s say this or do I need to call?

    #4171596 Reply


    I filed on january 24 and accepted that day. I still don’t have any info from the stat of Kentucky. Got my federal back in 3 days total. What is is wrong with kentucky revenue. site always says no info but i know for sure they got it.

    #4170810 Reply


    I checked my status and it says my refund was issued on the 13th, but still have nothing deposited into my bank account and the Jackson Hewitt website still says my fund availability is pending?

    #4168268 Reply


    Finally the website is back up!! Filed and accepted on the 24th, still says that no information found, give 2-3 weeks. I did have EIC and ACTC but I wasn’t sure if that effects state tax refunds as well. Hopefully an update this week!

    #4168223 Reply


    Checked today and says direct deposit authorized and will be deposited within 10 days

    #4167906 Reply

    Zachary Crank

    You should be able to add a security exception to your browser. If you’re using a computer, click on the “Advanced” button, confirm the security exception, and you should be good from there.

    #4167884 Reply


    Zachary: when I try it tells me that the security certificate is not valid

    #4167881 Reply

    Zachary Crank

    Is anyone receiving an “Error 500” while trying to use the Kentucky “Where’s My Refund” tool?

    #4155314 Reply


    Check refund status and ky is not releasing any refunds until after 2/15

    #4149463 Reply

    Nothing for me

    There’s a different number to call to talk to a live person. Scroll down this page, it’s been posted.

    I unfortunately, still have nothing…..

    #4149440 Reply


    When I call the 502-564-1000 number, it rings and rings and rings. The website to check my refund status said there is no information for me and I should call. I don’t know what to think. Kentucky has some very bad ratings for tax returns this year.. one has to wonder if the new governor has anything to do with it? I wish I could just find out what’s going on. Anyone else having trouble with the the 502-564-1600 number?

    #4149419 Reply


    I got it! Came in the mail this morning. Total of 42 days it took from date of initial acceptance when I filed. This included calling and finding out that even though the website said my refund was deposited to my bank account there was a glitch and it never went. Manual check had to be sent.

    I urge anyone that filed more than 2-3 weeks ago to call and talk to someone.

    Good luck to all, so glad this whole thing is over with! For this year at least…..

    #4149343 Reply


    I would advise calling and talking to someone. I just got off the phone and they said they need my w2 sent to them. I have no idea why, but anyway, they said there would be no refund until they received it.

    #4149321 Reply


    Filed and accepted 1/20. Still nothing, no money, no update, still processing…..blah blah blah.

    #4145621 Reply


    Anyone receive their money yet – check or direct deposit?

    #4145336 Reply

    Julie E

    I filed on 1/29/16. Its been five weeks & when I call the automated # it tells me my return is being processed. Still no direct deposit & today is 3/4! Ridiculous.

    #4145269 Reply


    I spoke to them on the phone this morning. What I was told was that there was a glitch in the system and the message that updated that said refund was issued on 26th – nothing actually went out or was issued for anyone with this date. The lady I spoke to said she would see if she could manually issue the refund to me. She said she did and said since it was manually issued by her it has to be sent in a check. And it takes 2 – 3 days for the check to be printed/mailed. So according to her I will probably get it sometime next week.

    So to summarize…who knows how many people show a message of refund issued on 2/26 and are confused and freaking out because their money has not hit their banks. No one notified tax payers of this apparent glitch, even though apparently the revenue dept. knows about it. If you want your refund you better call and have them manually issue it.

    Good Luck to all!!!!!

    #4145230 Reply



    Mine says the same thing that mine was release to my bank on the Feb 26th. I still havent received it and it is the March 3rd. I am on the phone with them right now. Trying to see what is going on with it. Has any body received theirs yet?

    #4144998 Reply


    No update, no money…nothing. It’s been 33 business days since I filed and was accepted and nothing…..

    #4144947 Reply


    Hello, I was just wondering if your status ever updated? Mine has not!!!

    #4144678 Reply


    Update…..On Saturday 02/27 my message updated to
    “Your 2015 return has been received. The direct deposit or prepaid debit card you elected for your refund was authorized and issued on Feb 26, 2016.”

    As of this morning, 02/29 I still do not have a direct deposit to my account. It has been 31 days since the date my return was filed and accepted.

    #4144671 Reply


    It’s been 30 business days since I filed and accepted. Still no change. ????

    #4144442 Reply


    I e-filed and was accepted 1/22… Screen kept saying no information on file for to long. I’m wondering am I typing something wrong. On 2/8 I called and was told they just start processing refunds on 1/29. Give it some time. I saw on 2/22 the screen changed to “they can not give me info electronically to call them”. So I called them and was told my return was already processed 2/19 Friday and I should expect it in 3-5 business days. I said how am I receiving it because I filed electronically. She said in a check. When I woke up and checked the mail at 11am this morning 2/27 Saturday I had a letter from the irs with A debit card with my name on it from Kentucky. I called and Registered the card and my return was in there.

    #4144415 Reply


    Also today is Feb 27th and since February 19 I’ve had the same message
    ” no information can be given electronically , please call for further assistance ”
    As I said above if anyone has had the same messages as me please help as to what happens after ?
    I see some people have been authored and still haven’t gotten there deposit
    It’s crazy

    #4144414 Reply


    This is crazy
    I was accepted on feb 5
    From Feb 5 – feb 18 it said this message ” We have no information for the social And amount you have entered ”
    So basically no info at all about my return !
    Then on feb 19th I was given the message saying ” We are unable to provide any information about your return electronically , for further info call 502 ……for further assistance ”
    Well it’s now Feb 27 exactly 22 days since I was excepted and still NOTHING!
    I’m so confused on why it’s taking this long !? I see some people have had similar issues but has anyone had this exact issue as me ?
    Has anyone else recieved these messages and if so can you please share what happened after . The number u are asked to call neither isn’t open , you can’t get through it they have no info !
    Any help would be great

    #4144232 Reply


    Filed 1/19..received federal 2/10…still absolutely nothing from state other than “it’s being processed”.

    #4144095 Reply


    Those of you showing an issue date of 02/25….do you know how many days you had the message that said the below –
    “Your 2015 return has been received. The direct deposit or prepaid debit card you elected for your refund has been authorized and should be issued within 10 days.”

    I am currently sitting on 9 days with that message. I assume that the message that says my refund is issued will be next.

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