WMR says incorrect information entered even though i know its right.

[Djs86]

I filed with turbo tax and was accepted on 1/29. I checked WMR a day or 2 later and it showed my status and that I was accepted. Well a couple days later I enter my info and it says it’s incorrect and I have triple checked to make sure I’m entering the correct info and still nothing. I know the info is correct but everyday I check its still saying incorrect info entered and my status on turbo tax still shows accepted as of 1/29. Has anyone else ever had this happen and what does this mean? I claimed HOH and EIC and never received a path message or anything as I can not see any status or messages at all now due to it saying incorrect info. Any help would be appreciated.

[EISHA BOVAN]

It telling me my info doesn’t match

[Gsav]

Same Shit. Different day !

[twila]

I’ve been having this issue since I filed I know for a fact my info is correct just wondering did anyone find any further information about this situation.. please & thank you

[Andrearia]

BTW EVEN THOUGH I HAVE A DDD WMR STILL SAYS NO INFORMATION CAN BE PROVIDED

[Andrearia]

If it’s been more then 21 days call the irs on my 22nd day i called nd was given a DDD of 3/13 2 diff reps told me it’s a glitch that’s why they are urging people to call after the 21 days I guess they check transcripts they told me I had 846 ddd 3/13

[Ibrahima Diol]

I got the same shit

[Gsav]

Same thing here. Started doing this on Saturday March 9th after I had been checking for a few weeks so I know the information entered is correct.

[Sara]

The same thing happen to me. I doble check and is still say the same thing… btw did u ever got ur refund

[@rector22]

I tried putting single and that doesn’t work either!! It’s been past 21 days since I’ve been accepted and i could check my refund up until yesterday

[@rector22]

Anyone get this resolved started saying this to me yesterday

[david]

has anyone had this issue resolved

[kyo]

Update:
I filed married joint and it shows incorrect but under single I see still processing message. Turns out I have to ID verify.

[OhioMom2019]

@Aggravated 2019

You don’t have to sit on hold you can use the automated service and press option 2, not 1, and it will tell you if you have an offset.

[kitten]

Call the IRS and let them know asap bc it is a glitch.

[Aggravated2019]

I filed HOH with TT. It was accepted 01/22. After everyone filing way after me started to get there’s I checked WMR, my HOH status didn’t work so I went to try them all only to have Married Filing Jointly work and it says Tax Topic 203. I do not owe anything and me and my husband have been separated for almost 18 months. We have a child but due to him not being in her life I claimed her. I tired to call the treasury offset number and waited 4 hours on hold only for the call to be disconnected. Has anyone ever experienced this? I don’t understand how the WMR site shows MFJ when I filed HOH, I checked a million times to make sure!

[Kingtee]

I have same problem and still no answer as to what this means. Been accepted since the 31st

[kyo]

Anyone have an update with this?
I tried to get transcripts but it says N/A.

[DeepAlms]

If you can’t get onto WMR, try your transcripts. Or TPG. WMR is usually a day behind when your transcript updated. Mine was at least.

[Kara]

Try entering single instead of HOH

[Ana]

Accepted 2/9- Married Joint
Today 2/24- under Single still processing
My son accepted 2/9, money on the bank yesterday 😭😖
For some maybe a glitch, this is sooo frustrating.
Btw, no code too

[kyo]

I’m having the same problem. Filed married joint, when I put spouse’s SSN though it says processing…

[Tanya]

DJS86 it does that for me too. I filed hog but when I enter single for my status it actually gives me one. I wonder if this is part of the reason why I’m still processing with no ddd.

[david]

everyone if you put single status it will show up it’ must be a glitch I’m going threw the same …do that and let me know what it says

[Smartie]

Same here Brandi. I called the IRS and the representative told me that everything was perfect on my end and the return was accepted but the IRS made a PR mistake and they are working to fix the problem and it will be resolved in 3-4 days. I filed with TT and my return was accepted on 1/28/19. I checked WMR two days later and i had a bar showing receipt of return. And four days later i received the all familiar PATH message. Then two days after that WMR couldn’t verify my information (which I triple checked). I have checked my account transcript on the IRS website and everything looks perfect. Check the cycle code and processing date on that transcript as well it gave me some insight into the process and when i should expect my refund based on that. I know that it may make you more anxious checking this and researching it but I gave me peace of mind and hope that they will process and give me a DDD soon. I was also notified by the IRS representative that I should be checking WMR, IRS refund tool on their website and calling the 1-800 number at least twice a day to check for any updates. You all are not the only ones and I know that we all will receive our redunds soon.

[Dani]

Just wanted to advise that my bars disappeared and it was saying Incorrect info being entered due to me having to do a ID Verify with the IRS . I filed on 1/28 and bars gone/incorrect amount 02/04 called IRS 02/08 advised of need to verify got letter 02/14 and called to verify same day. Still saying I entered wrong info

[Brandy]

Changing my filling status did nothing btw. Nothing worked. Calling the automated line says the same thing incorrect info.

[Brandy]

Well last night at midnight it said I had to recertify to view my transcripts which was the only way I could see what was going on since I can’t view anything still on WMR because of this incorrect info issue. It wouldnt recognize my phone so I had to request a code be mailed to complete the process stupid thing is I did this exact thing 3 weeks ago and waited for the code to set it up. Can’t believe this so now I have no idea what’s going on. I’ve had no bad codes was just waiting on that 846.

[Smkillion]

Put single instead of household see if it changes it happened to alot of us

[Onions]

*correct

[Onions]

I filed on February 21 was rejected on February 22 . Filed again on February 22nd was accepted February 23. Was able to see for about a week accepted with one orange bar. Then literally over night was shown no info found and to make sure info was correct. Ever since trying on the WMR app and website only to be told the same Make sure information is currect . I Called IRS was told to wait u til the 18th. Have no success with transcripts, only able to get “Refund is still processing” over the phone and WMR app and ONLY if I put in filing status as Single when I actually filed HOH. NO CODES or LETTERS. Filed Both credits and I actually called the IRS three different times getting the same responses with cub by Monday the 18th , one rep actually said people would be answering the phone tomorrow . I don’t believe him and I won’t call until Tuesday. Ugh 😑 idk

[Djs86]

I hope it works out for all of us. Obviously I apologize it is doing it to you also but I guess I’m kinda glad I’m not the only one.

[Brandy]

Mine is still doing the same thing. Nothing works. I can see my transcripts and no bad codes but no 846 either. I’m so frustrated. If I need to ID verify wouldn’t it have put a code on my transcripts?

[Crlemmon]

Anyone got an update to why this is happened? Mines is showing the same thing.

[Djs86]

I thought maybe I would download the app and check and it also says info doesn’t match. After I filed I seen my status the next day and then after a couple days it says info incorrect and has been like that since then. I’m at a loss as to how to proceed now and am just hoping it is a glitch.

[WoeMe]

Yeah I have tried that as well. It wouldn’t verify my info. I had an account set up set up already. Now it wants me to identify my info. It won’t recognize my credit card or car loans

[Michelle]

Go to IRS.gov..get your online transcript and it will show code 846, which means approved and it will give you a ddd..It’s a 10 minute sign up and you have to verify who you are.. Good luck!!

[WoeMe]

I’m having the same issue. I called the irs a couple of days ago and was told he couldn’t tell me anything until it’s been 21 days. So I would wait until then. I filed on 1/22. I was accepted on 1/28 according to software.

[Djs86]

I’m still having this issue without any luck. I have tried putting in single as status and still no info available. Anyone else experiencing this or know what I need to do? I guess last step will be to call the irs.

[Djs86]

Ok so I’m probably going to have to call them then.

[Smkillion]

I called irs and actually got one who was helpful and polite and told me after she checked my info

[Djs86]

How did you find out you had to ID verify

[Djs86]

I filed head of household and just tried entering single and same thing happened.

[Smkillion]

@george so alot of peoples filing status was changed in system due to i guess glitch so i was repeatedly putting head of household then i was told i had to id verify i wonder if thats why

[Smkillion]

Did u file head of household of so switch to single see if it works it did for me

[Missmiami]

Same happened to me. The information was correct. Anyway, I filed head of household. So I tried entering single and it accepted it. But it says processing which sucks.

[Brandy]

I was able to check it up to yesterday morning. All the info I’m putting in is correct. I didn’t have any fees so for me it’s something other than incorrect info.

[AmiVintageSoulja]

Type in the amount of refund, not the amount of refund after cosy of tax preparation.

[Brandy]

George were you able to see your transcripts then and if so did they show the corrected amount?

[George]

Entering the wrong info to often will trigger the I’d verify thing and you will have to call the IRS anyways. I had this happen to me when they corrected my refund amount on my return without me knowing.🃏

[Brandy]

I’m having the same issue! I’ve seen several others post the same thing. Some have called and said they had to verify identity. I can see my transcripts and so far no bad codes yet so I’m just going to wait till latter this weekend to call. I’m hoping it’s a glitch in the system. I filed and was accepted 1/28 showed one bar then went to path the following Saturday and was able to view everything until yesterday when I got up I had info doesn’t match. I did try to many times and it told me I had exceeded my limit of checking and when it did that it showed my info on the left and everything was how I filed so no idea what is going on.

[Author]

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