Tax advocate, has anyone used this service???

[Tani]

Hi,

I file H&R Block online plus edition
2/5 but IRS rep told me they input it in 2/7
Claimed EIC and ACTC credits
On path message

So I was calling collections because i received a cp2000 for my 2015 taxes which I knew was going to be offset now that I hVe income and filed a return for 2018.

I was told by under reporter my refund was on hold and not processed yet but I do have a collection that would be taken if my 2018 was finished processing.

I did not know they were going to process and release the remaining after offset so I freaked out and called tax payer advocate and told them I had a hardship. Well the intake explained to me no I would be getting the remainder and now they have an offset hold because I reached out to them I then wanted to cancel what I started (ikr stupid me) she told me I’d be getting a call back in a few days n I would just tell my advocate to release the hold and she told me if I wanted to do the hardship offset bypass to still turn in all my documents
Does anyone know what happens next do they take that long to release