Strange Response to Transcript Request

[britt]

Sorry if this has already come up, but I can’t find anything on it.

I e-filed my fiance’s on 2/2 for DD, accepted within 10 minutes. Still only 1 bar on WMR.

E-filed mine on 2/3, accepted 2/4, approved 2/7 for check to be mailed 2/13.

He ordered transcripts today to see if there was any more info about his return – we only just learned about these yesterday. After the whole signing in/ providing identity proof the page shows:

“GET TRANSCRIPT

We cannot proccess your transcript request. Please contact the Identity Protection Specialied Unit (PSU) at (800)***-****. ”

Has anyone else had this response? We’re not sure if he should call right away, or just wait on WMR to update. We monitor our credit closely, so we know he hasn’t had anyone stealing his identity.

Thanks for any help / advice you can give us!

[GimmeGimme]

It’s saying that for a lot of people trying to get their transcripts. I’ve read everything from “its because you e-filed(mainly the identity theft issue)” to “its because you logged on as a guest too many times” and also “your information doesn’t match.” I wish I could give you an answer but I will say I tried all last week to get our transcripts (filed/accepted 1/28) and I received the information doesn’t match message (even though all the information was correct) and was prompted to call the number. I never called, as I’m not in dire need of transcripts or returns I figured I’d be patient, however I made an account yesterday instead of checking as a guest and it let me all the way through to my transcripts. I never received the message again. In my opinion there is a glitch in the system. But then again there is a lot fraud and identity theft this tax season so maybe its an extra precaution for the IRS. Wish I could help more but I figured I’d share my situation, Good Luck!

[Author]

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