Social security number won’t work on get my payment portal

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  • This topic has 1 reply, 1 voice, and was last updated 4 years ago by Carolyn.
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  • March 13, 2021 at 5:17 pm #4471244
    Leola Williams

      I went to the get my payment portal and entered my ssn and all the rest of the info pushed continue and it said it was an error with my ssn I entered it 3 times and was locked out of the portal anyone else having this issue

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      • March 13, 2021 at 5:25 pm #4471250
        Carolyn

          On the IRS website it states it may be how you are entering your address. I had that happen last year and entered my address without the , after St and it worked. Other people had tried it in all caps and had that work. Here is what they posted.

          Why am I receiving an error message when entering my address or tax information? (updated February 10, 2021)

          Try entering your street address in a different way (for example: 123 N Main St instead of 123 North Main St.).

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