SBTG update over weekend

Home Forums General Discussion 2019 Tax Season SBTG update over weekend

  • This topic has 5 replies, 2 voices, and was last updated 6 years ago by NickiG.
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  • #4298768
    Keke

      I was just wondering if sbtg updates on weekends?? I have a DDD 2/27 and hoping I can get it before then. Filed & accepted 2/4, just updated from processing message this morning to DDD!!

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      • #4299256
        NickiG

          @kedo as couple years ago my refund rejected by bank customer name on prepaid did not match primary. Sbbtg got it back like 3 days later I had to send them ID info to verify and they sent me my check took about a week and a half altogether not bad . But I was proactive and stayed on top calling and checking status

        • #4299244
          Will_B

            I thought that once you refund was approved, IRS released it to the Treasury. And then they release it to your bank. The whole turn around was 24 hours. So as long as the Treasury releases on Sundays we should have it tomorrow. So let’s hope and pray. I am sure happy that I did get A DDD but wish they would keep us in the loop better. Hate guessing drives me crazy.

          • #4299216
            Jazzy

              I emailed them today this was the response I hope this helps!!

              Dominique Gann (TPG – Taxpayer)
              Feb 23, 1:11 PM PST

              Hello,
              Once the IRS sends us your refund fees will be processed within 24 hours.
              However, typically we process the fees and send the remaining refund to you the same day.

              The most up-to-date information about the status of your refund is on the IRS website (www.irs.gov/refunds). You can also call the IRS at 1-800-829-1040.

              For up-to-date information about your TPG account, please log onto our website http://www.taxpayer.sbtpg.com.

              Thank you,
              TPG Customer Service

            • #4299212
              Joejoe

                Paper checks take about 2 to 3 weeks

              • #4299202
                kedoralytes
                  @kedoralytes

                  i am trying to figure out how sbtg works like when do they send funds to your bank and if it is rejected how long does it take to get a paper check

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