SBTG site down

Home Forums General Discussion 2023 Tax Season SBTG site down

  • This topic has 25 replies, 5 voices, and was last updated 2 years ago by Carrie.
  • Topic Starter
  • #4531408
    vegasques

      Site DOwn get ready folks

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      • #4531633
        Carrie

          Still unfunded on SBTPG have 2/23 DDD ugh

        • #4531625
          Zach

            My ddd is 2/23 and the sbtg site shows funded and paid to me already at 1:36 pm est.

          • #4531614
            Sb kitty

              Please check sbtpg website. Once you can login and you are able to check that robot box a couple of times and it will time out on you maybe 4 times and then you can click check status. If it shows zeros and unfunded. Just let it sit on that page, after a minute , information will start to show up little by little. And then all info will be there for you. I just checked it and I can see funded with bank last four numbers, fees and so on. Hope this helps

            • #4531605
              Tiffany
                @mstiffany424

                Ashley,
                Mine did that too. It takes some time to load, but at first mine came up unknown, then everything updated. Keep checking, it should definitely update to funded for you today. Also, mine states that it is being sent to my bank today 2/22. Good luck to all!

              • #4531595
                Tawana

                  I started checking around 10:00 today could not getting through. Check around 11:30 is that funded but the payment to TurboTax is not collected

                • #4531593
                  Ashley

                    When I finally get through on SBTPG it says unfunded but all my other info says unknown (amount, deposit info, etc) when previously all the info was there. Hopefully this is a fluke?

                  • #4531578
                    Tiffany
                      @mstiffany424

                      Good Morning IGMR Fam!
                      Finally got SBTPG to load. And I’m funded! That was at about 11:25 am EST. Just waiting on the funds to hit my account sometime today. DDD 2/23, but SBTPG says sent today, 2/22. Bank with Wells Fargo, no advance, fees taken out of refund. Filed 1/30/23, was PATH & claimed EITC & CTC 😊

                    • #4531562
                      LuckyMama

                        Yeah I can’t even log in right now. The box for View refund status is greyed out. And the “I’m not a robot” thing isn’t there. I just tried to call and their phones are down too.

                      • #4531553
                        Carrie

                          I still can’t get in keep getting a message pop up saying the site is slow due to processing. You’d think they’d have their site set so that doesn’t happen.

                        • #4531526
                          Vegasques

                            Finally got says funded now we wait with Smothers now we wait

                          • #4531515
                            Tyler

                              Site is working mines funded just have to wait and let it load.

                            • #4531506
                              Tiffany

                                Yes like they mentioned it’s very slow but mines now says funded

                              • #4531504
                                Antsymomof4
                                  @antsymomof4

                                  It’s not down, it just takes a lot of patience

                                • #4531478
                                  Vegasques

                                    Still won’t let.me. in

                                  • #4531485
                                    Liz

                                      I tried the automated number twice, and I am unable to get any information on my details. It automatically wants to send me over to a representative. I do not have any offsets. I did not get the advance through TT but I did have the fees taken out through my refund.

                                    • #4531477
                                      Tyler

                                        I called the automated line and I’m funded

                                      • #4531433
                                        KaeB
                                          @kayy

                                          I’m still unfunded on the automated line. Hope it is being updated to funded while it’s down.
                                          TT/CK/Advance and fees/path
                                          Ddd 2/23

                                        • #4531431
                                          KaeB

                                            I’m still unfunded on the automated line.
                                            Ck
                                            Advance and fees
                                            Ctc Eic
                                            Ddd 2/23

                                          • #4531439
                                            Mari Gonza

                                              @almostthere
                                              Gotcha! Thanks!

                                            • #4531438
                                              Almost there

                                                I didn’t have fees. Only the advance so at first it only said my refund hadn’t been received. When it funded, it gave me the “expected refund amount” Waiting for CK now. I’ll post when my deposit comes

                                              • #4531437
                                                Myfriesarecold

                                                  I’m funded also ddd is 2/23 with ck hope we get it this afternoon

                                                • #4531435
                                                  Mari Gonza

                                                    @Almost there

                                                    I called this morning too and it gave me my refund amount with the fees taken out. Does that mean it’s funded. Or does it actually say “funded” when you call?

                                                  • #4531434
                                                    Almost there

                                                      I called, 8779087228. I was funded at 4:15am EST
                                                      Waiting for CK to complete the deposit. If things go the same as 2/22 deposits, I should have my refund this afternoon!!! Happy birthday to meeeeee!!!!!!!

                                                    • #4531429
                                                      Cerebril
                                                        @cerebril

                                                        so nervous

                                                      • #4531418
                                                        Lena

                                                          Okay I was scared for a min

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