SBTG Fee

[artic_turtle]

Alot of people are posting about the additional refund transfer fee on SBTG. I too received the original charge of $39 and another for 1st transfer fee of $40. I have contacted sbtg with no response. I called today and entered in my info and the automated said thank your for applying for the quick refund advance we will process when your return is accepted. I NEVER APPLIED for the advance and Ive also been accepted and have a DD of 2/24. Something majorly fishy is going on. We need to file with the BBB.

[Tippy]

Funny thing is I got a advance yet there no record of the advance on tpg and this happened to a few ppl I know that got the 2/22 ddd and then paid out the whole amount like the advance was never there somewhere something got ducked up

[artic_turtle]

Nothing may happen, but alot of times when there is reports to the BBB a rep communicates through the platform to resolve the issue. Or at most finally brought to the right persons attention. Unfortunately their customer support though their website and phone is non-exsistent. Some people don’t care about $40, but think about how many consumers are paying that fee and not even realizing it. That’s not ok. Pretty sure they were already sued over a very similar issue before.

[Family Of 5]

I know Chris but it dont look good when they already had plenty of 1 star complaints so maybe some will help get them in check or put them out of business??

[Coco]

Talked to TT and they weren’t aware of the 40 dollar charge. Was told that the charge should drop off and if not contact them for it to drop

[Chris]

@ Family of Five

Unfortunately, the BBB can’t actually do anything.

[Family Of 5]

already filed complaint with BBB yesterday, this place is a joke!!!

[Author]

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