SBBT and SBTPG

[IGMR Admin]

Fun Fact:

SBTPG: Santa Barbara Tax Products Group formerly known as SBBT: Santa Barbara Bank & Trust
aka TPG: Tax Products Group

They are a 3rd party intermediary (Refund Processing Service) that handles refunds for certain tax preparers when people choose to have fees deducted from their refund rather than paying upfront.

Check your refund status: https://taxpayer.sbtpg.com

[Trina]

Does SBTPG release the day of or a few days before? I’m asking because I specifically got a MetaBank/Netspend card for the 2 days early option but I’m seeing that it goes through this place first.

[Sam]

I was told that that SBTPG returned my funds to IRS because of ‘unusual activity’ with my back, however, they cannot tell me when the funds were returned or why they were returned. They advised that it may 2 to 3 weeks for IRS to receive the funds and another 10 to 12 weeks for my to get the funds. At this point have been waiting 5 weeks since they said I was supposed to receive my money.

[Tonya Cofer]

I filed on 1/15/2018…received a letter 2/22/2018 to verify, I did the same day by phone. I got a tax advocate 3/97/2018, still no refund!

[Bee24]

Filed and Accepted on 2/7/18
DDD 2/28/18
SBTPG rec’d 2/27
Just received my coins at 4:02
With EIC, Self Empl. AOTC

[Bee24]

Filed and Accepted on 2/7/18
DDD 2/28/18
SBTPG rec’d 2/27
Just received my coins at 4:02

[brandi]

Filed & Accepted on 1/26/18
DDD of 2/28/18
SBTPG shows deposit received today 2/27
Note says Please allow 1-2 business days for this to process to your bank account

[Mike]

Have a ddd for tomorrow but it’s not showing in sbtpg yet why the H not!?!?!?

[TX Devin]

How often does sbbt update?

[brandi]

33 long days!
Filed & Accepted on 1/26/18
DDD of 2/28/18!

Finally! Had to mail in my ID verification on the 21st because they wouldn’t let me do it on the phone and local office is too far away.
WMR gave DDD of 2/28 yesterday the 24th.

[Tyra Bowden]

I filed on1/24 and still processing. I gave my rush card to have my money deposited on

[HeyThereBoy]

Got my money this morning about 3am, Bank of America

[Liz]

@rebecca collins

Are you having it deposited on a turbotax card? I have only been in a similar situation 1 time before. It was in 2014… which coincidently is the last time I opted in to have the funds deposited onto a prepaid card thru turbotax. Back then I think it was the netspend card though…anyways, i got my deposit on my dd day, it just didnt get thers until like 2-3 pm…. it was weird. So im hoping theres still a chance I get it today. Seems unlikely that I wouldnt, since the irs has already approved it & sbtpg already recieved it sometime during the day yesterday. At this point, whatever’s going on is completely on their end…

[cgdesilva]

got mine at 6:30 am from SBTPG to my Greendot card, Have a good one, see you next year.

[Syraz]

Ugh SBTPG still doesn’t show receiving my money..

[Rebecca Collins]

@Liz I’m in the boat with you.

[SNOWMAN]

Filed electronically through TURBO TAX.

Claimed EIC

Accepted before 2/4.

DDD 2/22

Had fees deducted from refund.

SBTPG update 2/21 about 11-1 PM

Direct deposit pending in account as of this morning 6 AM (when i checked)

Regions bank. Live in missouri…..

GOT MY MONEY; TIME TO BLOW IT!!!

:)

[Liz]

SBTPG updated yesterday somewhere between 12-6pm. I have a DD of 2/22 w/ fees taken out, and deposit is going on a turbocard. This morning, still nothing though. Anyone else in a similar boat?

[WhitneyGilbert]

Filed and Accepted 1/29
PATH MESSAGE UPDATED 02/17 TO DDD 2/22
SBTPG RECVD AND SENT 02/21
GREENDOT POST REFUND 7:03AM EST

Hope this helps! See ya next year!

[Jesse]

Woke up to a DD on my gobank from Green dot bank. Good luck to yall. Let’s pay those bills and enjoy a little. Lol . See y’all next guys.

[Chu]

Deposit hit my chase account from SBTPG!!!!
Good luck to all!!! See you next year

[Alicia]

Anyone with Wells Fargo my money just hit at Los Angeles time 3:00am on 2/22/18 it didn’t show up at 12:00 am I was a little puzzle but after reading the comments I felt better and said let me check it now. And their it was so glad.

Wish y’all luck!! Hope this help my Wells Fargo peeps

[V]

Just wondering if anyone else that had no fees taken out yesterday by sbtpg got anything? I have a ddd if 2/22 and still no fees and still no money in my boa account. I did have a offset, and I used turbo tax. Idk what’s going on, but this sucks. Ugh

[Chiffon]

Hey y’all Citi bank hit after midnight for those wondering. Filed 2/08/18
Accepted 2/08
DDD 2/22

[Shane]

Just received email from TT stating my refund is on its way. Checked account (Wamart green dot card) and refund was deposited. 2:17am cst.

[angiesview101]

Yes three finally action for those including myself that received their funds. Congreats!!! For those that didn’t be patient it’s coming!!!

[will in tampa]

Got my $$ in suntrust Bank acct as of 2:30am from SBTPG.

Goodluck to all. Cu next year!

[will in tampa]

Got my $$ in suntrust Bank acct as of 2:30am from SBTPG.

Goodluck to all. Cu next year!

[Alverse]

SBTPG started showing my refund recieved at 740am. Navy Federal started showing a pending deposit at 4:47pm. I called them and they released my funds. See you guys next year.

[Shahzadi26]

Deposit just posted to my Bank of America account! 1:00am EST. Good luck everyone. Be patient. It’s coming!!!

[Eliza]

TT Card just deposited now….. DD 2/22 EST

[MW]

Mines just posted at 11p CT. RBFCU
Filed/accepted 2/2
Got my DDD on 2/17
3 weeks is how it’s been for me every year, no fuss no muss! See you guys next year.

[kendallg]

sbbt has has my $ since 6am and it’s 8:40 pm still no deposit on my “turbo” card-

[Bmagic]

Mine just posted to TurboTax Card I’m on east coast good luck everyone!

[Shahzadi26]

Showing Sbtpg has my refund as of noon. I checked around 9am and nothing was showing. No update with my bank and I have Bank of America. I’ve never gotten anything early with them. I’m thinking I’ll get it tomorrow or Friday. If they sent it before 9pm EST I’m sure I’ll have it first thing tomorrow morning. Be patient my friends!!!!

[Marie]

Mine still no money . Im pacific time now 7 09 pm

[Geishadoll_39]

I have the Walmart money card and myv4efund was posted around 9…I updated this morning around 10:30…so I hope this helps.

[Wick3d]

Sbtpg updated for me last nite At 4am here in wv on east coast so not sure if time frame is right

[Wick3d]

Sbtpg updated for me last nite At 4am here in wv on east coast so not sure if time frame is right

[Alx D]

@star

Thabks for that update. Was gonna ask you another question but you posted again before I could. I guess 12hrs in between. Oh well heading to bed to have my significant other put me out til the am. Now I know for sure it will be there. God bless.

[Star]

Sbtpg didn’t update for us here in TN till 8am so I guess it took about 12 hrs to release. Seriously I hope it comes soon for everybody good luck!!!

[Star]

Check y’alls green dot cards baes just posted at 8 pm here in TN. He got the advance as well. But the wait is over finally. See y’all next year!!! This year was too long of a wait.We Gotta be prepared next year man

[Alx D]

Just got updated @ SBTPG. Have Walmart money card. Anyone know how long until you see deposit? I got an advance and when I filed it approved and got on the ca4d within 2hrs. Wonder if it works the same this time.

[TheWaitIsOver]

Filed on 1/29, accepted on 1/29. DDD of 2/22. Recieved my money at 630pm central time on my blue bird card.

[Marie]

Walmart moneycard is greendot bank .also sbtpg is same company .my opinion is when stbpg sent out money from green dot . Why it need to take time post money . ???

[Shane]

Filed my return and was accepted by IRS. Refund was approved with a ddd by 2/22/2018. Checked sbtpg on 2/21/2018 at 4am and status showed received and sent to my Walmart card. As of 2/21/2018 7:16pm cst no refund posted or pending to my account yet.

[Mel954]

I have CitiBank and I haven’t received my DD but it shows sent on sbgt. Have you received yours?

[Feblue88]

@Mel954

I have CitiBank and I haven’t received my DD but it shows sent on sbgt. Have you received yours?

[TraciT]

I have Wells Fargo and I know they never ever ever post a deposit early (I despise this bank) so I know it’ll hit tomorrow. And our washer just died it’s 9th life, so there’s that fun shopping this weekend!

See ya next year!!!

[PatienceVirtuous]

Seriously, y’all? You react to stress & anxiety by acting like children? You’ve made it this far with those Big Boy pants on… Let’s Finish Strong!

[HeyThereBoy]

@HeyThere
You will get it next week, dont worry

[Jay Green]

@Hey There
You’re worried about the “few weeks” thing, but that doesn’t explain why you would get pissy with the one person who answered your question. You asked if anybody was in the same boat as you like an answer would make ANY difference, then criticized the one person who took time to answer you. very classy

[Hey There]

@Jay Green

Don’t be salty because of your pointless comment….I only commented based on what was written. If that’s not what he/she meant then I would have thanked him/her. Again, thank you for your “input”

[Jay Green]

@hey there
I don’t know why she said a few weeks, I think she just typed the wrong thing, but you ask if anybody else didn’t get the update, then when someone verifies they’re in the same boat, you call it pointless. No, it doesn’t help, so why ask in the first place?

[Hey There]

@OhioMom2018

You say don’t fret…and then say this: “They are going to be sending them over the next few weeks. So we are next” Like I should be all cool with having a DDD of 2/22 and waiting another week. Lmao. Thanks for your pointless response.

[V]

@Hey There. I’ll let you know if anything changes for me to, I’m really hoping, and I’ll cross my fingers to lol

[angiesview101]

As of 3:31pm I just received my refund on my Chime Card!!!!

[Hey There]

@V

Thank you lets cross our fingers…never had issues any other years… I’ll update if mine changes.

[OhioMom2018]

@ HeyThere

Don’t fret. I have not received mine yet either. But I’m pretty sure they are not releasing everyone’s today. They are going to be sending them over the next few weeks. So we are next😊

Filed 1/26
Accepted 1/29
DDD 2/22
Using Fifth Third Bank
Filed w TT
TPG- No update

My husband filed a week after me and got his refund today. He used Walmart money card. He had both credits Path act and all. There is no reason to this mess.

[Hey There]

@Jay Green

I only asked for those who have NOT gotten an update by now. I can see people did get an update though out the day which is why I ask at this point for those who did not. I thank you for your response though. Appreciate it.

[Mel954]

Hi all
Congrats to everyone who already recvd their money!!! Does anyone have Citibank?

[Moises]

Hey guys just got my DD on my serve just a few minutes ago.

[Marie]

Any walmart card user hit money from sbtpg?last year it came in the morning .. but this year still didnt come yet .any one hit please reply thanks

[Justin]

I had a offset as well and just received my deposit. Do you think your offset would be enough to take the entire refund? If so I would look into filing an injured spouse form if you qualify.

I hope you get it and don’t have to worry about fighting to get it back.

[V]

@Hey There
I as well have sbtpg not showing received yet and I have a ddd for tomorrow 2/22 and filed with turbo tax. Seems like everyone else has gotten there update pretty much. So idk. I have a offset as well, but idk if that matters.

[Justin]

My refund just hit my Netspend card. Thank god. Cable shut off today, cell phones tomorrow, and everything else that’s due soon. It’s been the worst year ever. Good luck everyone.

Remember to pay your fees up front next year so we can avoid dealing with slow ass SBTPG.

[Jay Green]

@Hey There
it’s easier for you to read through the thread than for everyone who said they got that update to say so again. Sorry you didn’t get your update yet. If you have a DDD of 2/22 it’s just a matter of time.

[Hey There]

Has anyone not received an update of funds received from SBTPG? I haven’t. Thanks.

[angiesview101]

Congrats to those that have received their money already and @annabanana is correct.

[Tlk]

I have credit union and they made it available as of 2pm california time

[Hey There]

I’m still waiting as well. Sucks big time. Trying not to get annoyed cause last years it’s always there. But I see a lot of people getting the update so I guess I’ll wait some more.

[CDenae]

Got my money met as of about 45
Min ago!!! Woot!

[Jay]

Now pending at my credit union. Well it was fun lurking. Until next year peeps. Best wishes everyone!!!

[Mike]

I filed with turbo tax deposits on greendot no fees in Sbtpg and my refund will be rejected since my wife’s name is now different smh 🤦🏾‍♂️

[Bigbro]

Its 4:35 et i just had my refund deposited to my netspend. I had ddd of 2/22 my wmr still hasn’t updated but i have my money. And also my tpg updated this morning around 6am et … Good luck everyone. See u next year!

[Stefanie]

Has anyone got their refund on bluebird today? Sbbt has already taken out fees.

[Arif]

@Lay I’m still waiting. My DD date was Feb 19th, but the IRS said they sent it Feb 14th

[Lay]

Anybody still waiting for SBPTG to show funds received from the irs ?

[Leemers]

SBTPG updated for me in Massachusetts around 7 am it is now 4 pm and my credit union is showing a pending deposit! Good luck everyone!!

[Finally]

I just got my refund in my bank account from SBBT. I have FSNB.

[Brandon]

@kendallg

Same here every time I’ve taken my fees out with SBBT…it was usually just a few hours before it processed on through.

Last year I paid my fees separately, and it deposited a few days before my DDD of 2/22 at 6:30 in the evening.

But I’m not expecting it to deposit before midnight/overnight this year with the SBTPG processing.

[geishadoll]

I just checked the site. I see they have received my refund and they have sent it to my walmart money card but it says beneath notes that the transaction is pending….What exactly does this mean?

[kendallg]

Sbbt shows my $ but it hasn’t reached my card yet- has anyone received $? I’m pacific time and know from the last few years that sbbt takes a few hours but it’s crazy that no $ has shown up yet- like for anyone I know it’s only matter of hours but still this is the longest part for me

[Lay]

Still waiting to show received

[Jay]

Sbtpg not showin my routin on the phone view. But in desktop view or a cpu it shows.

[Kirkobanz89]

@Ali well that makes since cause I have an iPhone as well and was wondering how some ppl stated the can see that type of info

[Tiffany]

This was happening to me too. Then someone told me that Hrblock doesn’t use sbbt. You won’t see anything on there. Idk if you guys used h rblock, but if so, we have no way of knowing.

[Ali]

I did figure out about not seeing my bank account number and routing for the direct deposit. If you log in in a desktop you should see it. I was unable to see it using my iPhone.

[Ali]

@Leta it is doing the same thing to me and I have no idea why. Can log in on the website, but tells me my social is invalid when I try to call in

[Leta]

Everytime I call the sbbt telephone number it keeps saying my social security number is invalid. I am able to log in online but not through the phone system. Has anyone experienced this?

[WaitinginTexas]

Wait scratch that. Just checked again and it’s finally showing up on Sbtpg 🙌🏽 Now let’s see how long bluebird takes to give me my money 🙄

[Kirkobanz89]

@AnnaBanana So I called SBTPG and the representative was soo nice she stated that they have received my refund and that it’s to schedule to be sent to my bank by today or tomorrow. So the live number to speak with someone at 1-877-908-7228 really do help if someone looking for answers!!! Now I just gotta wait on Netspend

[cgdesilva]

mine don’t show the routing number or account number either, it just shows the walmart money card logo for the bank.

[WaitinginTexas]

No update for me still on Sbtpg 😒

[CDenae]

SBTPG has my $ and took fees. I’ve seen some people post that it shows their routing information etc. mine doesn’t show that…any thoughts?

[Mel]

@syraz
I haven’t got updated yet on tgp yet either.. let me know when you get a update

[Syraz]

Here in Oregon, got nothing yet..but I remember last couple years It wasnt until the afternoon when it showed up on the sbtpg site

[Ali]

Where do you see if it’s been sent to your bank account? It shows the date and amount paid to me, but I don’t see anything about a direct deposit? Earlier called my bank as of then they didn’t show anything pending

[Lay]

What states are you guys in? I have yet to updated on SBPTG

[SingleMommy35]

Here is my story:

filed 1/31
Accepted 1/31

Never received the PATH message, hell dont even know what the PATH message says.

Updated 2/17 to APPROVED with DD 2/22

Checked SBTPG today and shows refund has been received and shows that an ACH Direct Deposit was sent to my bank account. I bank with Bank of America so haven’t seen anything in my account yet. It does show for today’s date that the refund was sent to my bank account so hopefully it will be deposited sometime today. Not holding my breath though so just another waiting game for the bank deposit now.

[Rayvenbc]

Finally got through to Green Dot bank and was told that SBTPG has NOT sent any deposits to them yet today.

[Amanda]

I need a number to speak to a representative with SBTPG. The numbers given by Turbo Tax are both automated systems that do not lead me to a representative. This is needed per the request of my tax advocate.

The numbers I have: 877-908-7228/800-779-7228

[Arif]

@Jay Green Thanks, yeah I talked to them a few times & the filed a trace form, but that takes 90 days. I’ve been calling everybody. I used turbotax, and they told me they used SBTPG. Just in limbo waiting like everyone else praying this isn’t a scam

[Jay Green]

@Arif
If you haven’t already, I recommend speaking with someone with the IRS again but this time verifying that the deposit was sent to SBTPG and not directly to an account or a different tax service provider.

[Arif]

@annabannana It’s just and automated system. No one is answering the phone, and it hangs up after you’ve go through the prompts.
I’ve even used the email support, and they literally copy and pasted the where’s my refund info that said the IRS sent the deposit on Feb 14th with no other words explaining what’s the delay.
That’s a full week after the IRS sent it with no response.

[Jay Green]

@annabannana SBTPG might say they sent it out, but that’s a lie. Not a single taxpayer having fees taken through them has received anything or shown anything pending. That includes every bank, credit union, prepaid card, everyone. If they sent it, some of us like netspend users would see their money. They are lying if they say they sent anything out already, and they don’t count on taxpayers communicating with each other on message boards like this and exposing them.

[AnnaBanana]

@arif why haven’t you called SBTPG? 1-877-908-7228 You will be able to speak to an actual person, and pretty quickly right now. I just called within the past fifteen minutes and I waited for 10 seconds at most.

Everyone else, SBTPG is NOT holding your money, it legitimately is that ACH can take longer than 1 second to process. The deposits for people with 2/22 as DDD should be in your accounts by tomorrow. That’s why paying up front for the fees is always the better option if you want your money sooner (well as soon at the PATH Act allows -_-); but I totally understand not having the cash or credit to do so, because I had to do the same. Every year I’ve paid upfront, I’ve had my deposit the same day IRS WMR updates with my DDD; VS paying with refund, I’ve only done so twice before but it always came on the date, maybe the day before but not until late in the evening.

I also am not freaking out like some of you. Everyone take a nice calming breath. You have a date, you know your money is coming. Instead of reloading the same page over and over, how about you go watch some Law and Order? It’s always on, promise.

[AnnaBanana]

First of all, filed with TT 1/25 accepted 1/25. PATH til the 16th, DDD on the 17th for 2/22. Funds are being taken from my refund. I live in MA.

Just spoke to my bank (Capital One) and SBTPG. Capital One told me they do not see any pending deposits right now, and that an ACH transfer can take 1-2 business days. They told me usually with tax refunds, whether directly from the IRS or through a third party bank that takes the fees, it still is not going to be instant. But, if it had been sent at all, it should be showing as pending, so he told me they definitely did NOT send it out yet.

However, I called SBTPG to make sure the information when I look on the website is correct, because it says my funds were sent 2/21. The representative for SB did say that it can take 1-2 business days for the ACH transfer to be accepted by any bank, but looked up my account and saw that funds had been dispersed already this morning.

Just wanted to let everyone know that is what SBTPG is saying. To find out if that was just the opinion of one representative or not, my brother also called since we filed, accepted, etc. same exact time, except he uses a different bank. A different rep told him almost the same word for word. His funds have been sent by SB, and its his bank (not Capital One, a smaller local bank in MA) that now has them, but it could take them 1-2 business days.

Sucks, to be honest, but we’ve already waited this long!

[Arif]

My DD date was for Feb 19th, the IRS shows that they sent it on Feb 14th. I still have not received anything. And on the SBTPG site it shows that they haven’t received it. I called the IRS and they said that they sent it for sure on Feb 14th. Anybody have and idea of what’s going on?

[Maggie]

Michigan- my account says they sent the money to my bank today (2/21). I called the automated line and it told me my refund has been deposited to my account on 2/22. Please allow 1-2 business days from that date to recieve your refund. BS. Didn’t they say they don’t hold returns? SMH

[Katt88]

Been checking all morning….just updated 12:30 p.m….N.C. !!!

[Erin]

UPDATE….

If you used taxslayer this to file, they no longer use SBTPG. They now use River city Bank (river city tax division). I was checking SBTPG like a crazy woman, because that’s who they used last year. I googled and found this info out. They verified they received my refund and sent it this morning to my bank.

[Reese]

Anyone with account now

[Erin]

Update….

If you used taxslayer to file, they no longer go through SBTG. They now use River City Tax Division (River City Bank). I was checking SBTG like crazy, because every year that’s who my refund went through for deposit. I googled and called 1-888-820-7848. They verified my deposit was sent this morning…deep sigh! So, if anything verify that the tax prepare company still uses the same company. Hope this helps someone.

[Me2]

Mine updated on tpg. shows amount taken out and amount sent to me but no deposit as of yet glad to see progress though

[Me2]

Mine updated on together shows amount taken out and amount sent to me but no deposit as of yet glad to see progress though

[Tlk]

Just called sbtpg and did automated system with my Info it states they have it and sent but it’s pending for 2/22 So we won’t be seeing that money until the overnight process/update

[Kirkobanz89]

@Tiffany my best guess is all day. They’re trying to roll out all of the 2/22’ers because there’s ALOT of us so they can prep for the next batch. I’m a weekly UPDATE so I only update on Saturdays so I know the struggle. Depending who you banked who just check with them every so often.

@SB and yeah I learned that couple hours back when I first learned of this site and ppl then was saying to check w/TGP and I kept entering my info knowing it was correct but come to find out it wasn’t for H&R

[SB]

@tiffany check here https://www.bankofinternet.com/hrb

[Shawna]

I filed with TT, have a DDD of 2/22. SBTPG shows they have received my deposit, taken out fees, and have sent the remainder to my bank. I bank with a local credit union and I don’t show any pending deposits yet but I am going to keep checking throughout the day. I am confident I will have it in my bank account tomorrow or Friday.

[SB]

@kirkobanz89 oh really? I had no idea smh

[Sharon]

I read where someone checked sbtpg and it updated and stated when they sent the money to that account . Can someone tell me where to look to find out when they transferred to my bank account? It’s already updated and has fees taken out. Thanks

[Kirkobanz89]

@Tiffany oh that’s why it isn’t working hun, TGP is for TT(Turbo Tax) users. I don’t believe H&R Block as an online banking system they use

[Tiffany]

I give up. There’s no way to check it anywhere with hrblock. I’m just curious if the irs deposits all day or just 1 time a day?!

[Samy]

SBTG finally updated for me…the site was very slow moving this morning. I bank with Chase, not showing any pending deposits…but tomorrow it will be there. Good luck all.

[Tiffany]

@sb and still nothing, right?

[SB]

I used hrblock deluxe so I had fees taken out. I’m entering the amount shown before fees. The same amount shown on the irs.gov wheresmyrefund site.

[Jason]

For those that filed with H&R block they use BOfI for fees fir filing. You can’t check with them online. I called them and they basicaly refer you to the IRS wmrt or websight so I up for suggestions on how to find out if they got the refund before sending it on to your bank of choice for DD. Mine says the same by the 22nd not on the 22nd so Im at a loss and frustrated like everyone else. When your broke you wait forever but When you owe that money is basicaly teleported right out of your pocket in real time.

[Tiffany]

I’ve tried multiple times. With both refund amounts. Before fees and after fees. Nothing. Still saying account has not been found. I would think that if my DDD is 2/22 It shoukd be showing something.

[Jay Green]

@Tiffany
“I used Hrblock. I assume they use the same institution. ” bad assumption…

[Chu]

Just got a update!!! East cost FL…been checking since 730am….10:55am now

[Jay Green]

ALSO, for those having trouble logging in SBTPG, maybe you think you’re paying fees but you got a free service and it’s going directly to your card? some of you might want to double check that as well

[Tiffany]

I am entering my information correctly. I used Hrblock. I assume they use the same institution. I usually get my refund a couple days early on Amex Serve. Idk what’s going on. How often do they update? Am I wasting my time checking it?

[Jay Green]

For those having a hard time logging in SBTPG, Make sure you’re entering the refund amount BEFORE fees taken out. So the amount the IRS sends without any calculations for fees or anything. Aside from that, sometimes the login is down when there are updates or too much traffic.

[SB]

Tiffany, I’ve been getting the same message as well and I KNOW I’m entering my information in correctly. I saw someone on here say that message just means they haven’t received your information from IRS yet and it won’t show until they do. Not sure how true that is, but I’m hoping that’s the case. Anyone else get that message and then have their account show up once SBTPG received your info from IRS? Hoping for the best.

[GreenStar]

Used turbotax but sbtpg won’t let me log in. DDD 2/22, I just wanna check my fees & to see if they got my money like everyone else.

[msimpatient]

Tiffany make sure you entered your ss# and amount and filing status correctly if not you will get that error message it has happened to me too.

[Maggie]

Michigan here… checked at 1030am and says it was received today and they sent to my bank but as of 1045am bank is not showing anything pending

[Mel954]

Does anyone have Citibank

[Tiffany Kersting]

I tried logging in with my ss# and it says no account found. What does that mean?

[msimpatient]

Been on this site but never posted but wanted to share for everyone that do not believe sbtpg is updating

Filed 1/29
Accepted 1/29
Path message 2/3
2/17 changed from path to ddd 2/22 with amount back

Checked sbtpg yesterday and this morning 4 times between 3a est -9a est nothing there checked after 10a est(in Florida) and there it was but nothing in bank yet(suntrust)

[Kirkobanz89]

@SuperFrustratedinOK who you telling I’ve been up all night and still have work at 3p today hopefully it’ll hit sometime when I’m at work!!!

[Carrie23]

Anyone use fifth third??

[SuperFrustratedinOK]

Updated for me at 9 am Central time! Now for it to go to my bank, so tonight or first thing in the morning! A huge weight lifted!

[Kristi]

Updated at 9:15 est finally but nothing in bank as of yet. Anyone use United Community Bank?

[OhioMom2018]

Filed 1/26
Accepted 1/29
DDD 2/22
Using my bank account, paying fees through my refund

Checked TPG at 10:15- No update

Please keep posting to show updates throughout the day, so us hopefuls don’t keep checking it for no reason.

Thanks

[cgdesilva]

Woke up at 8:12 central to an update that they have it and have already sent it. I should have it latter tonight on the greendot card, we will see.

[Geishadoll_39]

Finally updated!!!! At 10:15am…my funds are going to their Walmart money card…I’m glad this is over!😊

[Kirkobanz89]

FINALLY UPDATED AT 9A CST!!!!

[Scooter]

My gf just updated (10:04am est) mine updated at around 6 am…both have DDD as 2/22, both had path act. So….it is updating more than once a day…..keep checking.
Now Wells Fargo needs to update!!!!! 😀

[Vee]

I’ve updated but they didn’t send the money to my card. I’m using the tt Greendot card

[Carrie23]

Finally updated!!!!! 10:00am EST

[Zombie.kittie87]

@Kirkobanz89

From filing in the past it should go straight to our cards I just got the turbo tax card which is threw green dot usually green dot deposits the day before or the day of our DDD….. all the other people I helped file all got the same card and 1 of them got there money this morning so from my understanding it just depends on when the IRS releases our money it will go to our cards or bank accounts whichever way you set up your direct deposit. More then likely since we didn’t have fees they will probably wait till later tonight or tomorrow sometime before our money is released but it will come anytime now just gotta play the wait and see game ..

[MW]

Mines updated with fees taken out..gonna be a long 15+ hours lol

[Treynica]

I just updated on sbtpg. Shows the amount recieved from IRS and they took their fees. Have netspend hopefully a DD today.

[Kirkobanz89]

@Zombie.kittie87 omg finally I found my filling twin!!! I also filed and accepted 1/29/18 PATH 2/10/18 Approved 2/17/18 w/DDD of 2/22/18 I didn’t have any fees due too my return was 0 to file but I wasn’t sure do our return go through TGP or it just get deposited into our accounts

[Carrie23]

@Michelle Thanks for the hope!!! I was getting really worried, my DDD is 2/22!

[Zombie.kittie87]

I assist and help people file online each year threw turbo tax.. This year I helped 4 people and did mine as well. We all filed between Jan 23rd and the 29th…all of us but 1 got a DDD for 2/22….All 4 that I assisted with had fees payed with refund. So far 2 of the 4 people got an update on sbtpg early this morning and only 1 of those two people actually got there refund already….my own taxes were filed on turbo tax as well. I filed on 1/29 and was accepted 1/29.. got a DDD on 2/17 with a DDD of 2/22…i didn’t have fees to pay and I still haven’t received my deposit…so I’m pretty sure they are just slowly getting the deposits out there..i don’t expect mine till late tonight or tomorrow sometime…it will come we all just have to wait. We all have bills we need to pay and some of us have kids to take care of so I know the need for the money but it will come when it comes…

[angiesview101]

It updated for me and had fees taken out.

[Michelle]

I got my update from Santa Barbara this morning. But I just want to let everyone know that last year I didn’t have an update till the day before my DD at 5:30PM. And I was checking it allllllllll day long. So just check through out the day. It will be there. And I wouldn’t take a SB rep’s word for it. Chances are you could call back and get a whole different answer from someone else.

[Carrie23]

No update for me. Called Tpg to see if there was any chance of an update throughout to day, rep said slim chance. Check back tomorrow! Last year mines updated at 6am the day before my DDD

[WaitinginTexas]

Sbtpg has NOT updated for me yet. 😩

[Justin]

I’ve got to admit I was pretty stressed this morning when in years past I would normally have a deposit waiting for me when I get up, but this year TPG had not even updated for me yet. I hope they keep them rolling out and everyone with a 2/22 gets updated so their deposits are on time.

[Cali Resident]

I’m in Los Angeles and mine just updated at 6:15am. Finally🙌 Should have it in my bank by midnight tonight.

[Maetre89]

Got an update at 8:15 and im in Louisiana so be patient the updates coming

[Justin]

@9:14 EST I reloaded it for the 500th time and it finally updated got me. Going into my netspend so I will be watching for that text alert anytime this afternoon.

[SuperFrustratedinOK]

Nothing, zip, zero, ziltch here in Oklahoma. So dang frustrated

[WillBeas]

7:06 am (MT) ..just updated sbtpg

[Need my money]

@Scarlet

I think they do updates all thru out the day and different time zones.. I don’t think they update at night not 100%

[Christina]

I just updated. Come on DD.

[Jay]

Yes finally updated !!!

[ScarletBegonia]

Nothing for me in SC as of 8:55am. Does SBBT update all day long or just once in the morning>?

[Need my money]

Sbtpg just updated for me in NJ waiting for netspend thanks ppl text ya next season

[TOPHER LONG]

TPG SHOWS it was paid today, but as of 7:42 chase has nothing, i called Chase and they said nothing was pending, so maybe Thursday, next year im getting a net spend card

[ZenMaster]

Did anybody who had bars dissappear with t152 and refund amount showing update? It also got the generic refund is being processed message

[Troy]

Just posted at 5:28 PST (or thereabouts). Says 2/21 ACH Deposit. My bank is usually really good with deposits so hopefully tomorrow. Best of luck for everyone that is still waiting for this crucial step to this arduous, bureaucratic process.

[JH92]

Still nothing for me. I’m TN 8:35 a.m. Est time

[Erin]

Nothing has updated for me yet either. Still praying that it will be there tomorrow.

[Leemers]

Mine updated at 7:02 am. I’m in Massachusetts. DDD 2/22. Sending to my credit union so hoping for a deposit today!!!!! Fingers crossed, nothing pending with my bank yet tho

[RayC]

@ Crystal Mine updated at 4 am. I’m in Texas.

[Justin]

Nothing so far. I hope they are still dropping updates.

[Crystal]

Mine update around 4:30am. I’m in Indiana.

[TraciT]

First time having fees taken out – SBTPG says “Amount Sent” and date of 2/21. Does that mean it was sent to my bank today? I have Wells Fargo 😕 and it’s not showing in my account. Just curious so I better understand the process. TIA!

[SundayGirl]

early this am I saw that TT has rcvd the deposit or at least the notification and the fees were taken etc etc. but WMR hasn’t updated to show it was sent and I have no deposit of funds yet on my card. Hoping to see it today….?!? Albeit, TT says give 1-2 business days to receive deposit. So should they send money today or tonight wouldn’t that go asap since SBTPG says they don’t hold funds at all?? Argh…impatient I know. Gotta have faith!

[Sadiemae]

No update in Jax fl😒 est.

[Ali]

7:45 AM est it updated for me

[Vlynn]

SBTG updated, waiting for it to deposit to Netspend hopefully today!

[JimmyZ]

Ugh… the waiting is killing me! mine’s updated and waiting on DD

[Katt88]

No update for me yet….. NC

[maypb]

Nothing yet in Arkansas :(

[Carlizzle]

Not updated for me, I’m in AZ😑

[ZenMaster]

Est time in ohio. No update as of 805am

[TraciT]

My SBTPG updated but nothing in my Wells Fargo account as of 8:00 am.

[Smh]

Just got updated! Yea. It’s coming guys! Have a fantastic year!!!

[Mel954]

I just updated!!!woooohooooo. Just waiting for dd in my bank. Good luck to everyone! 🤑🤑🤑

[Jesse]

*edit. I went back and just like another person posted here..after they take out fees says….amount paid 2/21 so …maybe I’ll see $ later today.

[Jesse]

Texas here and my sbtg updated. Deposit date of 2/22

[Golea]

Fees taken out in IL yay!

[Rayvenbc]

EST here (Georgia); SBTPG updated this morning, refund date of 2/21

[Kurt]

3:50 Alaska, no update here yet. Going to bed – GL peeps

[Troy]

Nada still here in Washington State.

[Geishadoll_39]

I live in Florida also and its 7:42 am and I have not updated either😢

[Jay]

MST*

[Jay]

Should have added I’m MOST in AZ 😣😘

[Courtney]

@L

I’m in NC too

[L]

Nothing for me, I am in NC

[Sahirah]

Woo hoo mine updated I’m EST time in PA….and it says deposit date 2/21 so by this afternoon.

[Mel954]

Me too. No update. I’m in Florida. I thought it was by region but I saw someone from Florida update around 6am. Hopefully, soon. 🤞🤞🤞

[Smh]

I still have nothing in Virginia, what the heck is going on?

[Jay]

Has anyone still not updated yet 😣😣 I still don’t have an update 😒

[reekabby]

mine updates.no money on my NetSpend yet as of 7:31am Eastern

[Brandon]

Mine just updated too. So hopefully by this afternoon it will deposit to Serve

[Moises]

Also updated for me. No deposit on serv.

[SingleMom in AR]

Mine has updated and fees taken out, sent to my bank 2/21. I’m central time zone. My bank hasn’t released yet. It’s 6:15.

[Tonya]

Mine updated this morning and im on east oast but no money on my bluebird yet

[Bigbro]

@courtney yea, im et and mine updated about 6:57am … And last year wmr updated to sent 2 days after i already had my money. So just ignore wmr and check your card at this point

[CDenae]

Went to bed at 1am nada woke up SBTPG has it…now to wait for it to hit my card.

[Bigbro]

Its 6:57am et (3:57 pst) and my tpg just updated 😀

[Courtney]

Good morning,

For those who received an update, did WMR change to refund sent? Also, anyone in the Eastern Time Zone see any updates? I’m in NC.

[Rae]

EST time I need update?

[Lynn]

I’m in Louisiana mines just drop at 5:40am.

[Scooter]

I live in FLA, mine (SBTPG) dropped about 6:15, but waiting for Wells Fargo to release it now.

Looked at 6am, and nothing, made the kids breakfast, and checked again…poof there it was!

[Troy]

Anyone on the west coast (PST) have theirs updated? Thanks for any insight

[LadyV]

@Mel954 I’m in COLORADO MST it’s 4:30 here. I updated sometime between 1am and 3

[JN]

Sbtpg updated for me .. I checked at 4am none .. Checked just now .. They received it .. No deposit yet tho . netspend ..

[Mel954]

People who updated. Where are you located?

[Kurt]

Looks like I might get the shaft this year, 2/22 DDD SB not updated yet. Could still come later but I don’t recall SB ever updating this early in the day.

[The wait is over]

Finally updated

[WMR2018]

Santa Barbara has updated!!!! 😁😁😁

[BeenHereBefore5]

Sbtpg has updated

[5boysandalittlelady]

SBTPG Updated from me and my husband around 4:30 am CST! No deposit in my acct yet but soon! Its almost time sweet patient frantic 2/22ers!

[Bigbro]

@noelle enter the amount before the offset

[Noelle]

Just curious if anyone knew, when searching SBTPG do you enter the refund amount after offset or the original refund amount?

Thanks for any input

DDD: 2/22/18

[Marie]

Sbtpg suck …… never gonna do again with it ..

[Samy]

In case this needed to be said…my comment was directed @ Hidden…

😉 @Lyssa

[Lyssa]

Agreed with Samy that the “what’s this” statement is general….it’s been saying that since before the where’s my refund ever gave me a DDD. Sooo im pretty sure it doesn’t mean anything

[Bfbf]

Clicking what’s this means nothing idiot. It will show under received tab when they get it

[Samy]

When you click on “what’s this”…that is a simple general statement that is generic for all tax payers. There is an expected amount..if you swipe left…there is an amount recieved column..that most likely says zero dollars…and if you continue to swipe left, yet a little more there is a date recieved column. I am not sure how it would say date recieved 2/22…when we are clearly on 2/21. If you think your correct..congrats friend. I am simply stating that I am going to lean with the assumption that you have misunderstood the statement, and may be giving out false info, whether by mistake or not.

[Bigbro]

Last year my tpg. Sent me an email at 4:07am et (about 1:07 pst) saying that my refund was on the way. So hopefully it happens this morning around the same time for us all. Because that was the morning after the holiday. Last year.

[tracdraa]

I’m est and nothing updated for me yet. :(

[Hidden]

And yes eastern

[Hidden]

Not bull*shit it says amounts received by sbptg as my refund if you click on what’s this is tells you it’s the refund info they got from State or federal I’ve been checking all day it’s just now saying this my ddd is 2-22 it says my full amount no fees taken out

[Samy]

I haven’t heard anyone else say that SBTG updated. I call bullsh*t.

[Nate]

EST btw*

[Nate]

12:24am 2/21. still no update.

[nunya]

Its not midnight here, its 11:19 so you must be in Eastern, hopefully it will update here at midnight.

[nunya]

@hidden..what time zone are you in?

[Kirkobanz89]

@Hidden did you have fees taken out

[Hidden]

Sbtpg just showed my deposit at midnight ddd of 2-22

[emily]

been using tt for years, fees hit 8am, if your card is cool, day before by 3pm if not next day by 8am

[Wick3d]

Sorry typing stupid phone is lagging bad on this page, tried to say I talked to lady at sbptg

[Wick3d]

@ Lisakaye

That’s what confuses everyonr, everyone got different as we’re Rd lady at sbptg told me wants it hits them, fees will be taken then sent to my bank same day, so I dunno who’s right

[Wick3d]

@ Noaccountfound

Not sure I’m TT samething as u and it let’s me login make sure everything is typed right?

[Wick3d]

@ Noaccountfound

Not sure I’m TT samething as u and it let’s me login make sure everything is typed right?

[Lisakaye]

Definitely is a Bummer!

I am waiting on mine as well with the same date. I have been looking on our computer all day to see when the disbursements started but it never happened! Everyone will have their money as soon as the banks open Thursday for sure. I know we all need our money!

[Declan]

BUMMER

Somone else with knowledge said the saame thing that the wont even start the process until midnight tonight due tro thew holiday

[Lisakaye]

I work in a tax office and we get our disbursement from SBTPG. Unfortunately, it will not show received until tomorrow since Monday was a holiday. We usually receive all disbursements on Tuesday but that is not the case this week. If you have fees taken out of your return and it is going through SBTPG then you will not receive your refund in your bank until Thursday because they are not processing it until tomorrow afternoon/evening.

[Noaccountfound]

DDD 2/22/2018, turbotax, fees out of refund but when I go to sbtpg site I get this message:

We couldn’t find your account.
Please make sure the info you entered is correct and try again or visit SUPPORT.SBTPG.COM for assistance.

Anyone know why that would be?

[Wick3d]

You shouldn’t, the refund will goto https://taxpayer.sbtpg.com/login forst, go there and loging, after it goes there to get the fees it will goto your bank

[Patience]

I’m sorry if I’m being redundant, but correct me if I’m wrong… If I opted for my prep fees to be taken out of my refund(which I did), I will have to wait longer than the DDD given to me by IRS & emerald 866 number?

[Need my money]

@Daniel

Oh,ok thanks wasn’t 100%

[teslalikethecar]

@Kamue51kcmo NOPE :/

YOUR REFUND STATUS
Amount(s) Received by TPG WHAT’S THIS?
Deposits TPG has received – typically from the IRS and State

FUNDING SOURCE EXPECTED AMOUNT RECEIVED AMOUNT DATE RECEIVED
FEDERAL INCOME TAX $7,016.00 $0.00
TOTAL
$7,016.00
$0.00

[Robit]

Does everyone have a blue note above the refund amount.. Offset

[Kirkobanz89]

@CDenae that is correct

[CDenae]

I used TurboTax, and chose to have my fees taken from my return, does that mean It goes through SBTPG before it gets to me?

[Kirkobanz89]

I sure hope so because I had zero fees this year so it should post atlease by tomorrow filed accepted 1/29/18 approved 2/17/18 for DDD of 2/22/18. I’m also w/Netspend so my best guess is Wednesday night since my state always posted around 8p CST

[Daniel]

@snickers & @need my money you misunderstand…I’m talking about Netspenders who paid in advance and are not going through SPTPG. NO ONE who is going through SPTPG (netspend or not) will get their refund before tomorrow. If you use a bank, then it’ll be thursday.

[Arif]

My DD date was set for Feb 19th. On the IRS Where’s my refund site it says they sent it on Feb 14th. When I look on the SBTPG site it says they haven’t received it yet.
Today I called the IRS and they confirmed that they sent the DD on Feb 14th…

Not sure what to think now. It’s past the DD date and they claim they still haven’t received it. Seems deceptive to me

[Sahirah]

@Brandon Thank you for your response I would like to post this all over for those who said you couldn’t get it 5 days early when I ALWAYS have gotten mine days before my DDD……..

[Kamue51kcmo]

teslalikethecar

Right above the expected amount if you click on the link does yours say they received it.. Mine says they haven’t received it but then when I click the link it says they have it…

[Need my money]

@Snickers

You are right I have netspend and still nothing just got off the phone with rep from netspend and was told nothing pending as of now.. I really don’t understand why sbtpg not releasing the funds. I was also told as soon as it gets there I will have it..Filed 1/31/18 ddd 2/2218 #Twodaysfaster need my money..

[snickers]

Daniel not all Netspenders got there money I use Netspend have for years and I am waitin on my money got ddd for 2/22 hoping for today but don’t see it happening so most likely tomorrow some point

[teslalikethecar]

I’m waiting on SBBT/SBTPG.. WMR shows 2/22/18 ddd… but it doesn’t show rec’d yet when I log in. It show my expected amount though.

[Amack]

Last year I received my deposit last year the day before my DDD so hopefully tomorrow i will see money. I will update if i do. I have a Walmart money card and usually deposits come at least a day early.

[Brandon]

Last year I got mine on 2/16 with a DDD of 2/22 @ roughly 6:30 pm. But my “processing date” was 2/13 last year and 2/19 this year. SO as much as I’m hoping to see it tomorrow, I’m leaning towards Thursday.

[Kurt]

I got mine on the 21st (day after holiday – a Tuesday) last year. DDD was for 23rd. So, expecting today/tmrw.

[Victor]

In my experience having SBTPG deduct my filing fees:

For the past 4 years I have always received my deposit on the date listed in WMR, this year it’s 2/22. I will check SBTPG at like 2am on the DDD and will see that they sent it to my bank and PNC Bank shows it as a pending deposit around 4-5am the same day, making it available a few hours later.

I’ve no idea whether SBTPG receives and holds it for any length of time prior to that, but I’ve always been satisfied with receiving it on the date listed in WMR.

[Star]

@everyone from what I’ve read on their site the IRS does the MASSIVE updates on Wednesdays but they update everyday. Its just so many ppl filing is why its taking so long guys

[RayC]

Live and Learn guys. Next year we have decided to use the Netspend card . No more waiting until the cows come home. I hope Weds. something will be in my account…its getting pretty dire.

[Rwhite624]

That’s good to know my first time paying fees out of my refund didn’t even know about this company till I read this forum

[Daniel]

Sbtpg website won’t show anything received by he ira until Wednesday. Here’s why:

They get their weekly deposits from the irs on Wednesday. They get advance notification of that deposit a few days earlier (probably Friday) and use that notification to set up the disbursement to your bank for the same day they are set to get the deposit. This means that we are all most likely set up to get our dd tomorrow, but since they can honestly say they haven’t gotten our money yet, the website will continue to say “we haven’t recieved your return” until tomorrow, to control people’s expectations.

And to all of you saying “nuh uh, some people already have their dd’s for the 22nd” that’s because some places like netspend etc go ahead and make funds available when they get the notification, prior to getting the money. It’s a perk they provide to get people to use their card/service.

[Rayvenbc]

Still showing nothing received by IRS as of 11:05 am EST

[angiesview101]

Thanks for the heads up on the office hours Lynn. I’ll be at work so hopefully something pops off today or tommorrow.

[angiesview101]

Ok so I see that SBTPG Opened or is about to open hopefully we see some action.

[tax man]

How does the Refund Transfer work?
Usually 1 to 2 days before a refund is scheduled to arrive, the IRS sends a pre-notification of the refund amount to TPG. The IRS does not deposit the money at this time, but it is only a notification that the refund is on its way. We set up the disbursement upon receiving that pre-notification so that the money reaches the taxpayer on the same day it would have if the money was deposited directly from the the IRS into the taxpayer’s bank account.

[RayC]

I’m hoping they have mine in the “QUE” ready to roll. They just opened this morning out on the west coast..praying we see some movement today.

[Lynn]

Business Hours

All times are Pacific Standard Time.

Peak Tax Season: February 5 thru March 4

Mon-Fri: 6am – 6pm

Sat: 7am – 4pm

Sun: 8am – Noon

[Author]

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