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I was just able to order my return transcripts online, but not my account. Does anyone know what that means? Still have one bar and TT 152 on WMR.
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@Nory
That is very useful information, but the wild card this year is the Path Act. That trumps all cycle dates, since by law no one with qualifying credits can get their refund until at least the 15th.
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That’s correct. You have to use a contract phone, in your name. I ran into that earlier this week as well. You can still order via mail. Takes longer, but you should get them back within 5 days. I usually get mine in 2-3.
[It appears I can neither request my transcripts online OR register an account on this website without having a contract cell phone – they will not use a pre-paid phone to register.]
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@Lind1959
Oh no…… :( If you need any other help please reach out. Keep those fingers crossed! Maybe they are working your file now!
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@Lind1959
First off, hello! You’ve come to a great place for answers! Now that answer…
This exact same thing happened to me earlier this week and I was unable to order my account transcript or return transcripts online because my phone number is actually named under my mother-in-law. Your phone number have to show your name it has to be billed in your name in order for them to trace it.
Now as far as entering your address , Make sure that you were entering the numbers in the street only. You do not enter your full address.
If you’ve done that as well, Then that simply means that you probably need to use your address you used on your returns last year. These may or may not update depending on your tax situation. For example last year I lived in a new address but I still ordered my transcripts with my old address. I don’t know if the post office can legally forward your mail from the IRS, but they did in fact do that for me to years in a row.
If that doesn’t work, then you probably need to contact the IRS directly. Good luck.
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Okay guys, I’ll actually start a topic about about this call I made. It will be titled “Update on IRS Systems You want to Know!” Now, before I say this, know that I spent 30 minutes on hold, and I promise I’m not lying. I want my funds like everyone else, and being a father of 4, and married, I would play with anyone’s emotions. I took the initiative of writing the questions down, and asking them directly so there is no ambiguity. In other words, you can trust what I’m saying. Below are the questions I asked, and the answers to them:
1. When I ordered my transcripts it shows a processing date of 2/13. I thought because of the PATH ACT law you guys couldn’t send us our funds owed until 2/15. This has happened to several people in forums online, so I’m sure we all have a common denominator on this. Why is it showing this, and why is there a post dated processing date on 2/13 already?
Answer From Agent: Im not sure why it’s showing a processing date of 2/13. We have not had many calls about refunds yet, but I can tell you that the law says we cannot send funds from EIC or ACTC until after 2/15/17 (she said after, which was disheartening lol).
2. Okay, so why would the system put 2/13 for my processing date if we can’t receive funds until after 2/15?
Answer From Agent: I can’t tell you exactly why, because we really don’t know. Again, it’s not something we’ve had mentioned in my department. We don’t handle that. Did you have EIC or ACTC and your account said the process date of 2/13?
3. Yes it did me as well as many others online. So could you tell me if there has been anyone yet with EIC and/or ACTC that has received refunds yet, or DDD’s (I said DDDs, and she knew what I was referring to)?
Answer From Agent: I have not handled any case that has a refund yet, and as far as direct deposit dates, there are various systems people have to go through that are not in my department.
4. I really appreciate your answers. I have just 2 more. The first is about those systems. Are you saying that each case is handled by automated systems that check and verify everything?
Answer From Agent: That’s correct. The system is programmed to check ID verification, SSN, and whether or not returns need additional screening at that point we will look at the returns manually.
5. Okay, so during these checks the system does, even though the tax law for refunds have changed, is it possible for someone to have a DDD before 2/15, or does the system stop it because of the new law?
Answer From Agent: It’s possible for someone to have a DDD if they are cleared of the checks the system uses.
6. Oh wait. Just one more question. Will WMR update as usuall if dates are given, or will it hold to update until 2/15 for EIC and ACTC?
Answer From Agent: If there’s any updates to anyone’s account, it will reflect on WMR no matter what.
Please share this guys as much as possible. Should calm a lot of nerves as it sounds like the AI does it all, and it can determine if it’s okay to “pass” an account for a DDD, which according to this Agent, can happen as the system deem fit.
Good luck guys,
Shwa
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-Amber
One more thing, WMR bar updates usually occur between 3-6 am EST. I say usually because there has been some over the years that have seen it at odd times (I’ve personally seen a 1pm update, but only one time), and it was a normal tax season (normal meaning no errors or holds on my return).
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-Amber
It’s not uncommon to see that happen. After years of filing, and 3 years on IGMR, I’ve seen it all. If you see something this weekend or even Monday- awesome! If not, just know you’re very close because if you can order both, that means the only update left if the WMR.
Good luck and keep us updated!
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Dear Herewego,
As stated below,
Ordering transcripts simply means 2 things:
1. Your return is being “worked” (if you can only order your account transcript)
2. Your return is finished being processed and is now awaiting a DDD (even though your transcript may show a deposit date).
*The deposit date on the transcript is the date by which it should be completed (meaning deposit has been sent already to the treasurer, to be sent to you.
Good luck!
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Dear Amber,
-Tam
Ordering transcripts simply means 2 things:
1. Your return is being “worked” (if you can only order your account transcript)
2. Your return is finished being processed and is now awaiting a DDD (even though your transcript may show a deposit date).
*The deposit date on the transcript is the date by which it should be completed (meaning deposit has been sent already to the treasurer, to be sent to you.
Good luck!
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I filed the 17th accepted the 18th single no EI or children still one bar, no transcripts no DDD, nothing! :(
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-Tam
Ordering transcripts simply means 2 things:
1. Your return is being “worked” (if you can only order your account transcript)
2. Your return is finished being processed and is now awaiting a DDD (even though your transcript may show a deposit date).
*The deposit date on the transcript is the date by which it should be completed (meaning deposit has been sent already to the treasurer, to be sent to you.
Good luck!
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Sam: The deposit date on the account transcript is nonsense. Don’t pay attention to it.
My deposit date also says 2/13/17, but I got a DDD today of 1/31/17.
Last year, my account transcript showed a deposit date of 2/15/16, but I received my direct deposit on 1/29/16.
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Sam-
Based on what I know that is the date your tax account is completed, and processed (DDD becomes available/funds available. This has happened to me 3 years in a row. I filed on 1/7, and was accepted 1/12. I was able to finally order both transcripts via mail this morning. I’m positive I will have a DDD within a week.
Of course it’s speculation, so I don’t want to get your hopes up, but again, that exact thing happened to me 3 years in a row. I would also reference you to the new law that went into effect this tax season for further possible delays.
Good Luck!
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I was wondering the same thing…was able to order my return transcript online but not account and also have one bar with TT 152 on WMR.
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