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  • This topic has 2 replies, 1 voice, and was last updated 2 years ago by Kristen.
  • Topic Starter
  • January 20, 2023 at 3:36 pm #4527305
    Kristen

      Hi,

      So my return was rejected with E-File stating that I needed a Pin. I did the retrieve my pin tool with IDME went so far as to upload my Birth Certificate, Passport, W2, and a selfie, was in a “waiting room” to be video conferenced in to verify everything, and then was told to sign in again. My account was then suspended when I tried to sign in and I sent in a ticket and they said it was suspended indefinitely for suspicious activity.

      NOW WHAT?? How to I retrieve my pin?

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      • February 7, 2023 at 3:20 pm #4528664
        Kristen

          I ended up having to call the IRS and have it mailed to me physically because the ID.me was a NIGHTMARE.

        • January 21, 2023 at 1:02 am #4527355
          Apryl

            Did you figure this out? My was rejected for the same thing . I was able to get my pin because I already have an IRS account but I am nervous to get my daughter’s through the idme and get locked out.

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