Phone call was not promising 20190505

Home Forums General Discussion 2019 Tax Season Phone call was not promising 20190505

  • This topic has 49 replies, 5 voices, and was last updated 6 years ago by Steph.
  • Topic Starter
  • #4281786
    MM

      So I finally got through to a live agent after holding for 25 minutes.

      She tells me it will be until the 27th. They are holding the credits I received until the 27th. So I ask her, “Well are all people with these credits delayed,” and she says she can’t speak for all people, but “just for my record.” She then states that my return isn’t even done yet, but that if I have monies owed that are not part of the credits, that these may be refunded before the 27th, but there is not a date set yet. At this point, I’m confused. So I ask if that means my refund could come in multiple deposits and she says yes.

      NO clue what’s actually happening here or how valid this information was. Hoping she was incorrect. I feel like I’m in the Twilight Zone.

      For the record, I’m a pather, cycle code 20190505, and processing date 02/18/2019.

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      • #4284980
        Steph

          Filed 1/28, accepted the same day
          Path message until 2/16
          Says processing
          20190505
          No 846 yet
          I do owe for an incorrect w2 we received

          My agent today said expect a 2/27 DDD

          That 99% 0505 will be deposited 2/27

        • #4284646
          itstime

            State of Ga is doing multiple deposits…..i gott 700 for “other” in my account already but they sent letter for my sched c to be uploaded before they send the credits (the larger portion) so who knows anymore.

          • #4284632
            Will_B

              They are posting on FB that Transcripts update tonight between 9pm-12am. This is hear say so don’t hold me to it. Hoping they do as I just checked and mine hasn’t updated yet but it’s not 9 yet. There is so much different info going around it’s hard to know what’s true and what’s not. But good luck to everyone. God Bless!

            • #4284494
              Zee68

                I love how they say no funds will be released until the 27th, none. But some have a ddd for the 22nd.

              • #4284453
                2013taxpayer
                  @2013taxpayer

                  Today is an elongated day, so if the weeklies are included in that then we should get an update during but I doubt it. We’ll probably just have to wait for this weekend for an update.I hope I’m wrong.

                • #4284452
                  MM

                    Deepalms,

                    Thanks for the info. I figured she was just saying things off the top of her head but at this point, nothing surprised me. 🤨

                  • #4284440
                    MM

                      Sarah,
                      That’s kind of what my gut feeling was. Like she was overconfident in what she was saying to me.

                    • #4284435
                      MM

                        Jenny:
                        Filed: 1/28
                        Accepted: 1/28
                        Asshole Fingered: 1/30 and 2/6
                        Transcript: don’t remember but awhile ago
                        Mom Stripped: I strip every damn night
                        Sold Foodstamps: not I, but was approached in frozen food isle 😂
                        Stole Ramen Noodles: not since my glory days
                        Took A Shit: twice every morning and once in the evening. I don’t eat a lot of neat. I keep a regular system.

                        Wait, were we joking around?! 😁

                      • #4284358
                        Sarah
                          @sarah21

                          That agent flat out lied to get you off the phone. They do not do multiple deposits. That is a FACT! There is no more holds unless you’re being audited or need to verify.

                        • #4284247
                          Will_B

                            Same here
                            20190505
                            Processing Date 2/18/2019
                            Filed 1/27
                            Accepted 1/28
                            Transcripts 2/1 (Minus 846 code)
                            Path msg
                            Now stuck on “We have received your return and it’s being processed”
                            Able to check transcripts but still no 846. Not sure how it all works just hoping for the best. Never heard of multiple deposits before tho. That’s a new one on me. God Bless everyone!

                            There is supposed to be a big update tonight and it’s suppose to include weeklies and dailies. Good Lord willing we will update

                          • #4284168
                            DeepAlms
                              @deepalms

                              The only reason they’d do multiple deposits is if a particular area was affected. Like your W2 section was correct but your credits were not. They may release one code at a time. Although it’s rare, it’s laid out on your transcript what they’re able to release.

                            • #4284088
                              Ash

                                @jenny, lol.. that was funny. I know it’s funny cause it’s true, right? Seriously, this sucks

                              • #4283991
                                Jenny

                                  Ok guys! Lets keep track of this!

                                  Filed: 1/21
                                  Accepted: 1/22
                                  Asshole Fingered: 1/23, 1/24 and 2/1
                                  Transcript: 2/5
                                  Mom Stripped: 2/7
                                  Sold Foodstamps: 2/10
                                  Stole Ramen Noodles: 2/12
                                  Took A Shit: 2/5, 2/10 and 2/17 (perscription meds constipate you)

                                • #4283737
                                  OllyDolly

                                    I was told that my refund is find and the reason why people are seeing some deposits and some aren’t is due to a systemic release. Not sure what the details of the system are… codes processing dates? Idk.

                                  • #4283594
                                    Nina

                                      @MM

                                      Yes I’m a PATHer and no he didn’t say anything about the 27th. He just said I didn’t have a date set but to check my account and the WMR app daily.

                                    • #4283049
                                      MM

                                        Thanks for all the positive vibes and encouragement, guys! Trying to hang in there. :)

                                      • #4282681
                                        Julie

                                          @MM

                                          Hang tight!!! I was in your shoes up until 2/16 when I received my update with a DDD of 2/22. Sounds like a generic msg they’re giving everyone to prevent the overhaul of phone calls that have been pouring in. My sister and I filed at the same time and she still has yet to receive her DDD. It’s coming though… I’m sure if it. Between tomorrow and Saturday I believe 90% of those on here will see updates, or at least I hope but it’s really something I believe.

                                        • #4282666
                                          itstime

                                            DON’T FORGET…NICE or rude they are call center folks hired for the season as my friend did this from a craigslist ad! You will get a script regardless! Weekly vs Daily is what is going on. patience sure sux!

                                          • #4282599
                                            AJ

                                              I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!

                                            • #4282565
                                              Jennifer Starr
                                                @jstarr

                                                The guy I spoke to was really nice, he didn’t try to rush me, he even invited me to call back if I didn’t receive my refund by the 27th. He told me that WMR is having intermittent outages and isn’t properly updating for some people. I did get a little piece of information that I hadn’t heard before, PATH filers were not processed before the 15th, apparently, because of all of the new tax laws and the shut down, when those credits were found, the return was set aside until the 15th. I don’t know how accurate that is, I only report the news, I don’t make it, but it kind of makes sense with the weird things that are happening.

                                              • #4282537
                                                MM

                                                  There’s just absolutely no rhyme or reason here. My OCD is throbbing.

                                                • #4282434
                                                  Leslie

                                                    I filed mine and my friend’s on 1/29. Both PATH, both EIC and ACTC. She got a DDD Saturday night for 2/22. So when you filed doesn’t matter either. This year is the craziest I’ve seen.

                                                  • #4282429
                                                    olive

                                                      lol @jennifer star “luck of the draw” seems about right :D

                                                    • #4282415
                                                      olive

                                                        that is SUPER odd tbh for them to deposit in multiple deposits? has that happened before? seems like a waste of time

                                                      • #4282406
                                                        MM

                                                          Some of you are saying before the 27th but my agent told me nothing would happen before the 27th. I’m still going to keep hope for a random deposit. lol.

                                                        • #4282396
                                                          shea

                                                            Same here talked to a rep that said mine was complete but I have the stupid PATH hold no DDD yet but i should see a deposit before the 27th. I can pretty much assume now that the IRS has no order they are going in this year other than it looks like those that filed in January are on hold those that filed later have DDD smdh!

                                                            Filed 1/28
                                                            Accepted 1/28
                                                            Path message 2/1
                                                            Processing msg 2/16
                                                            Transcript processing date 2/18
                                                            cycle code 20190505

                                                          • #4282331
                                                            Marla

                                                              Just got off the phone with irs
                                                              Being processed
                                                              Filed 1/28

                                                              She was very nice an said everything was good that I was just lifted from the path act on 2/15 an it is in the processing stage waiting on a ddd.

                                                            • #4282318
                                                              Jennifer Starr
                                                                @jstarr

                                                                I am on the phone right now with the IRS, the guy is telling me that my refund is still being held for PATH and that anyone who filed gets a DDD by luck of the draw.

                                                              • #4282308
                                                                MM

                                                                  @kimberly

                                                                  I’m so sorry! Hoping you get to the bottom of this bs!!!! Grrrrrr!


                                                                  @Nina

                                                                  Did your agent mention the 27th hold at all? Are you a pather?

                                                                • #4282178
                                                                  Nina

                                                                    Just got off the phone with a rep and he said nothing was wrong with my return and it is processing. No DDD yet but I’m pretty confident it’ll come by Friday based off last year. Good luck everyone!! Think money thoughts!! lol

                                                                    1-800-829-0582 ext 653 or 652 … I had to call back twice bc it hung up when someone was answering but you’ll eventually get a live person!

                                                                    20190405 code
                                                                    2/11 processing date
                                                                    2/16 “being processed”

                                                                  • #4282138
                                                                    Kimberly

                                                                      Nothing wrong with my return except my husband has a flag for 2800 dollars to be taken out, no child support, no student loans. Unemployment. We called unemployment they are only taking 641. So what the flying fuck does 2800 come from???

                                                                    • #4282045
                                                                      AJ

                                                                        Meanwhile Amazon made $11,000,000,000,000 in profits last year and is paying $0 in taxes…

                                                                      • #4282003
                                                                        MM

                                                                          @iron (heehee)

                                                                          Did your agent mention the 27th? Multiple deposits? The holding of credits?

                                                                        • #4281986
                                                                          Fe

                                                                            I just called too. Same processing and cycle date 20190505. She tells me I didn’t start processing until the 15th…that doesn’t make any sense. She couldn’t even tell my why I no bars and just a generic message. I will never file on opening date again bc the ppl who filed after me have DDD’s. It’s going on 22+ something days

                                                                          • #4281979
                                                                            MM

                                                                              @gracie

                                                                              Maybe ext. 652

                                                                            • #4281951
                                                                              MM

                                                                                @gracie

                                                                                I called 1-800-829-0582 Ext 653 I think.

                                                                              • #4281943
                                                                                gracie

                                                                                  Do you have the telephone number?

                                                                                • #4281932
                                                                                  Melissa

                                                                                    @kimberly

                                                                                    Let us know what they say please. I’m on the same message since 2/1

                                                                                  • #4281926
                                                                                    MM

                                                                                      @rayc I feel the exact same way. That’s why I told her I had never seen anything like this before and asked if there were any errors with my account or just what was actually going on and she got a bit defensive when she said there was nothing going on or wrong. Strange things afoot at the IRS……

                                                                                      @redacted Come make it better, redacted. Come make it better :P And yeah, I’ve never heard of this either. It’s what is sort of making me doubt her competence. She was nice enough, though.

                                                                                      Perhaps I should start a new thread to address multiple deposits? I’m genuinely curious.

                                                                                      @Kimberly- Good luck!!! Hang in there!

                                                                                    • #4281899
                                                                                      Kimberly

                                                                                        On hold with them now, I’m hoping I get some good news, I’m on the “it is processing” message since 2/16. No updates.

                                                                                      • #4281881
                                                                                        ray c

                                                                                          we were told the IRS wouldn’t be affected by the shutdown. So my question is, why the extra delay? I never have to wait past the 18-19th for my refund…and I always file early. Someone is either inept or lyin.

                                                                                        • #4281863
                                                                                          redacted B

                                                                                            MM, I’ve never ever heard of multiple deposits for 1 refund. I’m sorry you’re going through this!

                                                                                          • #4281852
                                                                                            MM

                                                                                              @Ken

                                                                                              Thank you! Going to try to hold on to a bit of hope. I don’t usually track my return so hardcore, but it’s a bit more needed this year.

                                                                                              Has anyone ever heard of a refund coming in multiple deposits? Mine never has.

                                                                                            • #4281846
                                                                                              MM

                                                                                                @rayc

                                                                                                Same credits, (mainly education, small EIC, and child tax), for years. Same kids. Same house. I asked if anything was wrong or what was going on and she said there’s nothing “going on” (she emphasized this), but that the IRS is holding these credits until the 27th. At that point, I was just angry and knew I wanted to get off the phone so I asked her a few more questions, thanked her for her time, and got off the line.

                                                                                                @gandy

                                                                                                I hope you’re right. My transcripts have been complete for a while… with the exception of the 846 code. I filed on the 28th. No weird shit or grey area here. So frustrated right now.

                                                                                              • #4281836
                                                                                                Ken

                                                                                                  As disheartening as that phone call was, keep in mind that you’re likely speaking to a call center temp who knows exactly FA about how this whole thing works. Most of them either paraphrase what’s written on WMR or just invent something from whole cloth. It happens every single year and gets exponentially worse after President’s Day.

                                                                                                • #4281816
                                                                                                  ray c

                                                                                                    what gandy and crisp just said…spot on

                                                                                                  • #4281812
                                                                                                    ray c

                                                                                                      MM, sounds like your return is a bit more complicated. Sounds like the moral of the story is, the person you spoke with just doesn’t have a real answer…so she gave you a canned line. You will get it before the 27th.

                                                                                                    • #4281804
                                                                                                      Gandy

                                                                                                        Well MM, sounds like you my have gotten a generic answer from a seasonal employee. I know this year is wacky but I have been a pather since the beginning and have never waited until the 27th. Also my refunds have never been split up, always just a lump sum.

                                                                                                      • #4281798
                                                                                                        Crisp?

                                                                                                          Yea it’s been nuts.

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