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I know that many people are having this issue, but thought maybe we could connect and try to figure it out and update each other.
I’m in KY. I filed on Friday 1/22 and was accepted a few minutes later. I filed married/joint and my husband is the primary name on our return. We also moved back in May 2015. On Monday evening I was able to enter the transcript ordering process with his info, but only with our old address. It showed 2015 account and return as an option, but when I tried to order, it said “unavailable” of course. Yesterday morning, I tried again and it didn’t find his info at all. Not with our old address or new address. I tried my info and it worked with our old address, but they were still unavailable for 2015. Later, around noon, it stopped finding my info too. It’s like neither of us exist in the system anymore. Everyone was hoping this meant that they were processing ours, but I’m not sure now. I tried ordering by phone last night, and it’s still finding us by our old address. I don’t know what to make of it. Why does it find us by phone, but not by website? As of this morning, 1 bar on WMR and still no info found for transcripts. Please share your stories!
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I just talked to someone about the transcripts and I was able to find out that, if you can order the account transcript that means they are working on it. How long they work on it is still a mystery but at least they working on it. The account one means they are checking number and if you owe anything then they are taking what they are owed (Offsets and such) When they are done processing it you will be able to order the return transcript. And then it will update for you with a ddd. That is what I was told, again they could have been just trying to get me off the phone lol. But I am hoping for the best and I am going to try later to get my return transcript. Good Luck everyone and I really hope that everyone gets there money sooner rather than later.
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It would not find me under any address i finally got in with my wifes ssn and our old address but it didnt have 2015, then all day tuesday i couldnt get in with mine or hers, and today i can get in with both our ssns but old address and still no 2015 so wtf is going on? i filed the 13th accepted the 14th simple 1040
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It did mine like that all week, I was able to call and it would find my old address, but not online. then Today I tried online and it let me find my old address again. Still cant pull up my new address or my 2015 transcript
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I was also in the same boat as you all. This whole week I have been able to log in under an old address. But not able to order 2015 transcripts. Around yesterday afternoon or so It started saying my info was wrong and I tried old and new address.
Until this morning I took out the APT number out of my address. And behold I was able to log in. I went to account transcripts and I was able to order them.
I filed on the 9th and accepted on the 11th. No DDD yet :(
So if I was able to order my account transcript does that mean something good is working?
I am not able to order my return transcript yet.
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I am having the exact same issue. Except since yesterday afternoon I haven’t been able to order my transcripts under my name or my husbands name under our old or new address.
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