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Hi. I had noticed some questions on this and found some info on the FB page so I wanted to share. If you filed with JH and told them to take the fees out of your refund…they use MetaBank. MetaBank’s number is 1-800-967-4934. Someone said this would get you to an automated system, but I actually got a really nice agent. When I called I hit 1 for tax payer, entered my info and then she answered. She was a little hard to understand but I asked a few different ways to be sure and my refund has been sent to them. It is in process “until 2/22) which is my DDD. She said from then allow 1-4 days for it to show in my bank (traditional bank). I’m hoping that is their standard script and maybe I can update y’all tomorrow that I got my money :) She actually showed my refund at more than I thought… not sure why but I am not going to complain.
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