ID Verify from Hell

[Stephanie]

Here’s My Story:

F/A 1/29
Bars went missing 2/3
Called 2/21 was told my return is hold pending a response from a letter I should receive by 2/27.
Called back 2/27 found out I have to ID verify and rep sent out a new letter and told me to wait 14 days.

Well mail doesn’t move that slow and still I have no letter so I called a TA last night.
I do qualify for a TA because I am experiencing a hardship but basically this is what I was told:
The rep is going to start a case for me but they can’t make the IRS process my return without verifying me. He told me to wait until 3/13 if still no letter then to call back.
I’m so frustrated because my return hasn’t even been touch yet. I’m going to call today to see if I can just make an appointment. I can’t wait for this “letter” anymore.
Anyone else got any suggestions or in the same boat?

[Justin]

I got a letter yesterday from them. Just a generic letter though, says my return is being reviewed and they don’t need anything from me at this time.

[Author]

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