I have no idea what to do.

[Kristin]

Ok, I’m hoping someone here can point me in the direction of some options.

I filed on the 21st via TaxAct and was accepted right away. Got one bar on WMR which eventually went away. I then received a 4464C letter saying I was under review. Since I’m currently unemployed with no UI benefits, I was counting on my refund to keep me from being homeless, so I’ve been doing as much research as possible.

Checked transcripts online, everything says “no return filed and all 0.00. I did, however, get my small state refund this week. Yay!

I called the regular IRS number today and was told that my status changed on 2/17 and that it would now be 6-8 weeks from that date. They couldn’t tell me what the status change was. I reached out to the AZ number for a Taxpayer Advocate in hopes of speeding up the process, she told me she couldn’t helo me unless I was ALREADY EVICTED! Ummm, what? She also kept telling me I couldn’t call any old IRS number, I had to call the one on the letter, which I just today noticed.

So I called that number and the guy told me they needed additional information and then gave me the number and website for IDVerify. I tried online, entered the most basic info on the front page, and was told they couldn’t verify me, then referred back to the generic IRS number.

So now as I type this, I’m on hold with the IDVerify phone number, but I’ve been on hold for 30 minutes already. I have no idea what comes next. if I get verified, whatever that means, whats my timeline now? If they can’t verify me, what in the world does THAT mean? And should I be calling the national Taxpayer Advocate number instead of the local? I’m not sure what difference it makes, as she appears to be the only one in the state.

If I don’t have this money in hand in the next 2-3 weeks, I’m completely out of money and my family is in a lot of trouble. Anyone have any suggestions?