Emerald Card/H&R Block

[Sabrina Lozano]

I called Emerald Card yesterday the Rep was nice but hard to understand. Anyhow, he checked to see if I had any pending deposits. No I did not. He did how ever say I had a “note” from H&R block saying my refund was expected 2/24? I have EIC credit. I have no ddd or any bars on WMR. Yesterday the path message went away and back to received processed blah blah. No tax Topic though. So I’m wondering where he got 2/24 from or H&R Block got this from? I can’t see it any where…

[MyTwoCents2017]

I processed my return via H&R Block on 1/23 and was approved same day. On 2/1 I received the approved for DDD 2/8. WMR has since updated to deposit sent. I used my refund to pay for my processing fee with H&R Block. On 2/8 I received an email from HR Block stating that they have started the process of transferring my funds which should be released between 3-5 business days. I have used H&R Block for 8 years and I usually have my deposit the day the IRS sends the funds – so based on history – I should have had my deposit on 2/8. However H&R Block now uses a different bank so below is my story:
Fees paid: $29.99 – software to file return
$34.95 – refund account deposit fee (holds refund before transferring to my bank???)
My bank – local credit union. Makes deposits by 9:30am. No holds
Here is a recap of my interactions with them:
• 2/9 – no deposit – 22 minutes on the phone. CSR representative confirmed ACH transfer processed 2/8 and confirmed my routing and bank info. Rep also reminded me that I needed to wait 3-5 days. Suggested that I should receive funds by Friday (2/10).
• 2/10 – no deposit. 40 minutes on the phone. I spoke with a CSR rep who confirmed ACH transfer processed 2/7 at 10pm. Again confirmed my routing and bank info. Transferred me to a their bank expert who confirmed all the above. Banking expert reminded me that I needed to wait 3-5 days. Suggested that I should receive funds by Monday (2/13).
• 2/13 – no deposit. 1hrs 20 minutes on the phone. I spoke with a CSR rep who confirmed ACH transfer 2/8 not 2/7 and stated Friday rep was wrong. Again confirmed my routing and bank info. Transferred me to a their bank expert who confirmed all the above. This rep was rude, cut me off the entire time and barely got to understand what I was asking for so she started processing a cancelation for my refund because she assumed my bank account was closed. I requested a supervisor given conflicting information received. The supervisor was arrogant. Told me that he was going to transfer me to an automatic recording which could assist me better. He confirmed that no cancelation was processed and that I needed to wait the full 5 business days which would end 2/15. When I asked “ what should I do if there is no deposit on 2/15” his response was “ma’am with all due respect, I am a supervisor and I’m telling you that you will have it on 2/8” (yup… nice right?). He also cut me off, spoke over me and ended the call letting me know there is nothing he can do to help me until 2/15.
• 2/14 – no deposit. I didn’t call.
• 2/15 – SURPRISE no deposit. The first 2 times I called, after a 15-20 minute conversation with many holds, the transfer to the banking department ended up with a disconnected call. The third call – I asked to go straight to the banking department and after 14 minutes I was told the funds are still at the clearinghouse and that I should wait another 2-5 days or they can initiate an investigation which should be resolved in 5-10 business days…called again in the afternoon (after 2pm) 35 minutes on the phone, went straight to supervisor who argued that funds would be in my account by 6pm today 9despite me stating my bank closes at 4 and had no more pending deposits for the day.) the conversation went in circles – confirmed my bank information again.. no resolution.
Today is 2/15 – business day 5 – calendar day 7 and I still don’t have my funds. Essentially I paid them $35 to hold my $ and give me zero info as to when I will get it….
Thankfully I am not in dire needs for the funds – I had just planned a few things around it… but wanted to share my experience and story. HTH someone else.
Added –
2/16 – Business day 6 / Calendar day 8 – no deposit. Called again. First 8 minutes on the phone. CSR representative confirmed ACH transfer processed 2/8 and confirmed I should have received the funds. She attempts to transfer me to the bank and drops the call instead. Call back – 15 minutes on the phone. Went directly to bank representative who confirmed ACH transfer processed 2/8 and confirmed I should have received the funds. She traces the transfer and states it shows completed on her end with no error or rejection codes. I 3-way my bank who confirms my routing and bank information and reiterates that nothing is showing, nothing is pending. My bank hangs up. I ask the bank rep to open an investigative case for me to see where my deposit is lingering. She states she will transfer me to a supervisor and transfers me to a virtual survey. finally got through last night and opened a case. it will take them 5-10 business days to call me back (not for resolution)
2-17 – you guessed it – no deposit.

Woosah…. I’m done with the phone. I’m showing up at a local office when I leave work today. This is ridiculous.

[mashpotato]

I filed with Hand R Block 1/13/17 EITC, Got accepted 1/17/2017 got the path message 2/06/17 that fell off today 2/16/2017 and I got the message ” your return has been received and is being processed.” Can’t pull transcript as I have no credit card, loans out etc.. so That is all I have, nothing else no money, no projected date… still waiting for it to be deposited on my emerald card .. H and R Block website has nothing pending in my account.. So I’m on the boat with everyone else.. HELP! FUSTRATED! DATES ARE EVERY WHERE 15TH, 16TH, 18TH THE 27TH, THE FIRST 2 WEEKS OF MARCH!!! I DON’T KNOW WHAT TO BELIEVE. Will keep you updated!

[Soconfused]

I tried to call yesterday and got very frustrated with the language barrier but I was told I had nothing on my pending deposits. Im at a loss on who to even call to find out if they took the fees out.

[Author]

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