Can't order transcripts?

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  • This topic has 6 replies, 2 voices, and was last updated 7 years ago by Fantasia.
  • Topic Starter
  • February 7, 2018 at 11:40 am #4208567
    Fantasia

      Whether by phone, online or mail. I’m unable to order my transcript. I keep getting the same “the information provided doesn’t match our records” message. My address, and name have changed since I got married in 2017, and moved to a different state. My W2’s have both my new name and address,. Does it mean they haven’t started processing my return if I can order my transcripts?

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      • February 7, 2018 at 1:28 pm #4208688
        Fantasia

          I tried my old address again and it isn’t working either now

        • February 7, 2018 at 1:20 pm #4208675
          AC

            I am having the same issue. Neither my old nor new address work

          • February 7, 2018 at 12:50 pm #4208642
            Jason

              I tried ordering mine to with my new and my old address and it wont let me no idea why

            • February 7, 2018 at 12:44 pm #4208635
              lance

                That means you havent started processing yet

              • February 7, 2018 at 12:31 pm #4208624
                Fantasia

                  @angeleyes67 yes i can order with my information from last year.. old address and name

                • February 7, 2018 at 11:56 am #4208590
                  angeleyes67
                    @angeleyes67

                    Did you try ordering with your old inormaton?

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