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Filed my return on 2/2 w/ TT. Was accepted within an hour. Lost bars on 2/4 on WMR. By 2/10 I was little worried when I saw that 58% of the people filed w/ TT on the same date as me had received their returns. I found this website & learned about the transcripts. I went on the IRS site to order my transcript & was give the message that they were unable to process my request I needed to contact the IPSU (ID Theft) Department. I called & spoke to a rep who told me that she didn’t see any flags on my account. My transcript was not available b/c my return wasn’t processed. & she told me it was accepted w/ the IRS until 2/3. She told me I needed to wait my alloted 21 days. I was persistent on checking about the ID Theft & she looked a little further & told me that it looked like there was an issue with my PIN last year that cause this to be flagged. Ok – Thank you!
After reading some more on this site I was still a little uneasy so I called back. This time I spoke with a rep that told me she didn’t see any flags on my account – she verified who I was & told me it was just taking a little longer for some this year. To wait my 21 days. OK – Thank you!
Continued to check daily on WRM – Still the same.
On 1/17 I called & spoke with a rep who was very rude. He told me that I needed to wait my 21 days as he was sure the reps in the past had told me. He said he did not see any flags on my account for ID Theft. OK – THANK YOU!
On 2/24 I called back b/c my 21 days were over. I spoke to a rep who told me my return was being processed. I asked about the ID Theft & he told me that there was a new feature added to their system to help eliminate ID Theft. He said some are related to a 3rd party issue that was reported to them. He used Target security breach as an example (which I fell under b/c my bank sent me a new debit card). He looked into my account & said that sometime in December there were multiple unsuccessful attempts to get into my account through the online IRS website (not me) so that flagged my account for security purposes. He said that this had happened w/ the “hackers” in some cases. He told me it was in the review process now & had been since 2/9. What they have to do is wait for the actual W2 to be received in their office so it can be verified against my returns b/c so many people use bogus W2s. He said once it was received & verified I should then go back into the processing phase. He said to allow 6-8 weeks for the review. He said that doesn’t always take that long but to prepare for that.
UGHHHHHHHHHHHHHHHHHHHHH – I hate to say that I rely on this return but I do. I’m a single mother of 2 teenage girls & I need this return. I was suppose to have a medical procedure 2 weeks ago but had to put it off due to not having this money. I’ve never had an issue in the past with getting my return. I have seen several negatives this year regarding TT & I will no file with them again in the future.Anybody else in the same boat as me?
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