any cp05'ers get refund yet?

[Candace]

It’s been 78 days since I filed. My “review” date is up tomorrow and still no changes. My letter was dated for Feb 23. I can’t get an advocate, I am at my wits end and there isn’t a thing anyone can do. I just don’t understand it. I filed as soon as I could because I need 2 root canals and don’t have the money for that and can’t do anything until I get my return. I never had any problems with the irs until this year. It’s pathetic the season is almost over and so many people haven’t seen their money yet. I hope each one of you get yours quickly.

[Candace]

I hope everyone gets theirs soon. Yesterday I got dd for April 21 thank god its over with now.

[allen smith]

Cpo5 2/23 refer all 4/10 ,DDD 4/22 today! F/a 1/16 ,no advocate, bad 1095a file but no difference just 90 day wait glad its over

[candace]

Those people have no clue about anything. I called in February after my general 21 days and they said they couldn’t tell me anything because I had recieved a letter. The letter came 2 weeks later. So I had no clue what I was going on before that because of their lack of knowledge. It sounds like the lady you spoke to really knows nothing, ughhh so frustrating. So will they talk to you tomorrow or do you have to wait unti the day after?

[leslie]

Same boat as you and decided to call today. filed 1/20 accepted 1/21 570/971/cp05 and a marketplace insurance credit . The woman who answered seemed annoyed from the moment she answered the line. I explained my situation and asked if a referral could be sent. She acted like she didn’t know what that was and if my letter didn’t expire til the 9th why am i calling now. I explained that i happened to be able to get through right now after days of the call volume being too high i decided I would at least find out if someone could research it and let me know what department it is in or what information if any is needed from me. She kept asking where i’m getting my information from and I told her in the irs manual and i read to her part of it and what the process is and what she could do. She told me well, “my process is that i can’t do anything until that letter is expired” I said, “you sound annoyed… it isn’t my intention to bother you or make you jump through hoops for me. I am simply asking for a person to look at my return… a human… so I can find out a time frame or what to expect” She said “I’m trying to find out where you are getting your information which you still havent answered (actually I did… duh.. i read the manual)” So I said, it’s here in the IRS manual… and she said “I’m seeing that now, but i can’t do anything until that letter has expired” and I said “well i suppose it depends on who you speak to then, but how about this… can you at least tell me what department this is in?” she said “Well lets see a CP05 usually thats the audits department” At this point I realize she isn’t even looking at my account because cp05’s can be generated from many different departments… she is just trying to scare me or be a bitch (because no other term can describe her attitude and demeanor as well) and at this point and I’ve been extremely calm and organized and trying NOT to be a crazed taxpayer that I assume she deals with alot and putting up with her attitude and she is making no effort to help in anyway or to be even remotely kind in return. so i say, “Well, it appears I won’t be getting any new information other than what I have from you today, I’ll let you get back to assisting other taxpayers” She says, “thank you for calling the irs” or some other canned goodbye and i say “uh huh” and hang up. Her ID is 1000677656 I would recommend if connected to her just hanging up and trying again because not only is she completely useless, her customer service skills are completely inept and she has no knowledge of the manual, procedure, or common courtesy. And that my friends is why I do not call this crackerjack operation with it’s mixed bag of “who knows who will answer the phone” unless absolutely necessary. I could have requested a supervisor or gotten bitchy right back with her but i doubt she would have connected me anyway or tried to help. So I am done with this for today and will plan on calling friday with the thousands of other people who i’m sure will be on the lines and fighting to get through …. and who knows what day i will finally be able to get a referral to actually get this handled.

[Author]

Replies