Reply To: Pin

[Kristen]

Hi,

So my return was rejected with E-File stating that I needed a Pin. I did the retrieve my pin tool with IDME went so far as to upload my Birth Certificate, Passport, W2, and a selfie, was in a “waiting room” to be video conferenced in to verify everything, and then was told to sign in again. My account was then suspended when I tried to sign in and I sent in a ticket and they said it was suspended indefinitely for suspicious activity.

NOW WHAT?? How to I retrieve my pin?

[Apryl]

Did you figure this out? My was rejected for the same thing . I was able to get my pin because I already have an IRS account but I am nervous to get my daughter’s through the idme and get locked out.