How to Talk to a Human at IRS

Fastest Way to talk to a Human at the IRS

In the beginning DO NOT select Option #1 for refund. But then which button should you push to get a real person? The fastest way to talk to a human at the IRS after you select your language is to press Option #2, then Option #1, then Option #4 and finally Option #2.

Here are the detailed steps to speak to a HUMAN at the IRS:

  1. Select Language
  2. Press #2 – Personal Income Tax
  3. Press #1 – Forms, Tax History
  4. Press #4 – All Other Questions
  5. Make yourself a dronk and sit on hold

Check Tax Refund Status


IRS Phone Number

IRS Speak to a HUMAN!   (M-F, 7 a.m. – 7 p.m. local) (800) 829-0582 ext. 652
IRS Hotline Phone Number to Check Refund Status (800) 829-1040    (800) 829-1954
IRS Identity Theft toll-free
formerly called IPSU Identity Protection Specialized Unit (IPSU)
(800) 908-4490
IRS TeleTax Topics and Refund Status (800) 829-4477  (24/7)
Do you owe prior years taxes to the IRS? Delinquent tax payers will receive IRS notice that provides a specific number to call for their tax account info.
Do you have an IRS levy? (800) 829-3009
IRS Phone number to Order Transcripts (800) 908-9946
IRS Offsets  Child Support, Student Loans? (800) 304-3107
Order an IRS Return Transcript or Account Transcript                         order—->>  IRS Transcript
Your Taxpayer Rights!  Your Rights!
Taxpayer Advocate Service (TAS) Hotline 1-877-777-4778
visit their website —->>  IRS Where’s My Refund? (WMR)
TurboTax - Choose Easy

Turbo Tax Phone Number

Customer Service Line (877) 908-7228
Visa Card Support (866) 543-9160
visit their website —->>  Turbo Tax Check E-file Status 
 download the mobile app —->>  MyTaxRefund Mobile/Tablet App
Save 15% on H&R Block At Home Products Deluxe

H&R Block Phone Number

Customer Service (800) 472-5625
 visit their website —->> H&R Block Online

H&R Block E-file and Refund Status

8863 Resource Center
Emerald Card Customer Service (888) 687-4722
 visit their website —->>  H&R Block bank website


TPG Phone Number


 (bank used by TurboTax if you opted to have fees withdrawn from refund)
Speak to a HUMAN! (877) 908-7228
24/7 Hotline (800) 717-7228
 visit their website —->>  Santa Barbara Bank & Trust

TaxAct Phone Number

 (319) 373-4514*
Start Your Free Federal Return with TaxACT Now!
*$7.99/year to use their phone support if you didn’t use the Deluxe or Ultimate Bundle.
visit their website —->> TaxACT -Home Page
TurboTax 2014 Editions now available! Start Now and Save 10% today!

Republic Bank Phone Number

(bank used by Tax Slayer if you opted to have fees withdrawn from refund)
Customer Service (866) 581-1040
 visit their website —->> Republic Bank
STATE CONTACTS (a list of state sites to check status) State Income Tax Info
MEDIA LINKS (for those who want to contact media) Media

Ask other users what phone numbers have worked for them in our live discussion area:  Where’s My Refund Forum

Other Resources

Search CP and Letter Notices

IRS 2017 Refund Cycle Chart

IRS 2013 Refund Cycle Chart – Where is it?  You tell us.  Some say they aren’t going to have one.  We will start hunting and keep an eye out for it.

Update to IRS 2013 Refund Cycle Chart – This is what we have found so far: The refund cycle chart has been eliminated and replaced with an IRS Information Guidelines for the Tax Preparation Community publication.

IRS 2012 efile Refund Cycle Chart (Rev 11-2011, Spanish and English) no longer applicable

To report mistreatment by an IRS Employee:

POST YOUR ACTUAL TAX REFUND EXPERIENCE HERE: This is a “user to user” site and the primary mode of support is peer-to-peer, meaning users helping other users. Admin and moderators are not always present or may not have answers to questions. Users becomes more informed when they are here often to read and comment. We call them Top Contributors. We are not a group of experts, merely individuals who have learned more than we ever wanted to know about the tax refund process.

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Comments are moderated according to our comment policy. If your comment is moderated, it may appear shortly, it might not. They are auto-moderated (nothing personal) or removed manually for other reasons. It is not personal or always something you implicitly said. If you are moderated, read How We Moderate Comments (HWMC) before getting upset. If you think comments are being moderated in error or have any questions email IGMR Admin. Comments about how or why comments have been moderated could be removed and considered off-topic.

What Others Are Saying:

  1. Fox5IsWatching
    • Tax Preparer:


    • Fees:

      In Advance

    • State:


    • Filing Date:


    • Date Accepted:


    • Bank or Prepaid:


    • WMR Bars:

      No Bars-PATH Act Message

      Earned Income Tax Credit (EITC), Additional Child Tax Credit, W2

      Tax Topic 152

    @Shanaye: no hun, once you can order both transcripts and have no error codes, the next step is to get your 846 (refund release) code and that’s when you are officially don’t processing. Path left us all processed and unable to get 846 so we just sat there not fully processed until now. But yea technically you are not fully finished until you see the 846. If you called the IRS and they told you this then they’re just being aholes. If you’re seeing this on WMR we all have that message. Everyone in here who either has gotten their refund or sees it processing in their bank has that same message as of now!

  2. Justthinking

    Called the IRS she said Some pathers were released to and to be on the look out over the next few days for updates.

    In other news I got an offset for the state of Iowa guess I owe them 200 does that delay my refund ?

  3. bluesky

    The current numbers listed for speak to a human at Santa Barbara Tax Group do not get you to a human. Sorry:(

  4. Dewy
    • Tax Preparer:


    • Fees:

      In Advance

    • State:


    • Filing Date:


    • Date Accepted:


    • Bank or Prepaid:


    • WMR Bars:

      3rd Bar

    • Date Approved:


    • Direct Deposit Date:


    • I Got My Refund!

      1099, W2, Premium Tax Credit 8962

      Tax Topic 152

    @Darden12: It might be another government agency that is taking it. Do you have student loans or something like that? It appears some government agency is taking it…

  5. Shanaye

    I’ve already updated to the path act and received my transcripts yet the IRS tells me my return is still processing. I thought once you can get your transcript you’re done processing so I have not a clue what’s happening.

  6. Darden12

    Can someone help me please. I got a code 1091 on WMR saying that my refund was applied to a past collection. I don’t owe any taxes or any other debt. My wife owes taxes from previous years but we don’t file together at all. I don’t know what it can possibly be. I did call the offset number they have no known debt

  7. Nakina36

    account transcript say 20170405
    code 846 refund issued 2-13-17

    Should I be looking forward to next week Thursday ( day5) or the 13th.

    no PATH credits btw

  8. jemar707
    • Tax Preparer:


    • Fees:

      In Advance

    • State:


    • Filing Date:


    • Date Accepted:


    • Bank or Prepaid:


    • WMR Bars:

      2nd Bar

    • Date Approved:


    • WMR:


      Earned Income Tax Credit (EITC), Child Tax Credit, Education Credit (8863), W2

    Post comments here with phone number that we may not have listed above. Or, if a phone that we have listed doesn’t work for you. We will update the info.

    If you have a comment not related to Contacts for the IRS, phone numbers, etc, your comment will be seen faster on the home page.

    Comment here: main tax refund discussion

  9. Anonymous

    I filed my taxes Jan.25 2015 did the verify in Feb its now 6 months how can I get a real date ?

  10. Anonymous

    @Anonymous: I concur. The “Where’s My Refund” is not working for me either even after I spoke with a live person after calling for weeks. My concern was that it had not reached them or there was some type of error. They received the hard copy in the mail on March 4th according to a representative but I actually mailed it to them on February 12th and they should have received it no later than February 15th. Unbelievable. The rep stated that it was being processed (that was two weeks ago) and as of today still no refund. The state processed my return within 3 weeks and they were both sent at the same time. Something is not right.

  11. Anonymous

    The website doesn’t give me any status about my refund. It’s been 2 weeks and it doesn’t let me know if it reached the IRS or not. I don’t understand what’s going on. I would at least like to know if they received it or pending. This don’t make no sense whatsoever. It’s kind of funny the IRS will take long giving your money but when you owe the IRS they so quick to get theirs smh.

  12. Anonymous

    I had to get my return amended due to h&r blocks software not properly installed. They have had my return since 2/25. I have heard nothing and it is now 4/11. What the check is going on?

  13. lilly123

    hi my im scheduled to receive my refund tomorrow but it does not show how much they are taking for my offset. Does it normally show or not? tia

  14. Anonymous

    Filed my taxes on February 4th 2016 I received my state on February 19th 2016 I did direct deposit and I still haven’t received my federal and it’s almost been 21 days today actually and when I check my status on where’s my refund it still says still being process will give available date its been saying that for the past two weeks I really don’t know what to do and I need my taxes for my bills I’m hoping I get it later on today please help me


    @Anonymous: Call the treasury dept at 8008269434 and ask if it was actually sent. I hit option 1 then 2…they’ll ask for your social


    HI…I looked at the phone chart above but I didn’t see the # you call for id verify. If anyone have the number will you please post it? Thanks

  17. Anonymous

    What is the fax number to send in insurance form? I filed 2/24 , accepted 2/24 called irs 2/29 and was told return just fully got into system 2/28. Tt did not have to enter insurance information but got exemption for fee for months I didn’t have insurance. Would like to send it in before I get flagged for not submitting it.