• steph posted an update in the group Earned Income Tax Credit (EITC) 9 months, 3 weeks ago

    My return was accepted Jan. 26th, and as of today, Feb. 26th I still have the “still processing” message. I haven’t been able to get anyone on the phone. Has anyone in a similar situation had any luck getting anyone on the line and if so, were you able to get any answers? I’m getting super worried.

    • I’m having the exact same problem! I talked to someone today and all he could tell me was A letter was sent out to me on Feb 23rd and my refund is under review it could take up to 60 days! I’m super worried also idk what’s going on!

    • U can get someone on the line by pushing 2132 as u listen to the prompts when it says listen to these 7 prompts don’t push a number just wait it will ask for your social too

    • i called them because my status completely disappeared online and they said the same thing I would receive a letter in the mail and it could take 45 days. I don’t understand why. Its the first time I have used a tax service that I paid for and now this.

    • I called yesterday and they asked me if I received the letter. I said no, and they said it was sent out on feb. 5th, then freaked out and changed a bunch of stuff and I stayed on the phone for a solid 2 – 2 1/2 hours while on the line with them. Then she tells me they are resending it and I should get it in 2 weeks and once I verify my identity upon receipt, my refund will be released. Basically, I am so screwed.

    • They are doing more frequent random identification verification checks. It is for your protection. Not because anything is wrong.

    • Adena have u received your letter yet??