Reply To: Turbo Tax

[Anonymous]

TT president statement for 2012

mrs j said:

Joined: Feb 19, 2012
Posts: 1
February 19, 2012 2:36 PM Quote This Flag Private Message
Check this out. I found this in another post. TT hasn’t contacted me about returning my fee…anyone else?

Turbo Tax E-filers Refund Delay
12

Taxpayers who filed their tax returns electronically using Turbo Tax by Intuit may experience a delay in getting their refunds due to a ‘processing error’ by Turbo Tax. The Turbo Tax spokesperson, Julie Miller issued a statement:
“We deeply regret the inconvenience this has caused these customers. We made a mistake and are doing everything we can to make it right. We are communicating directly with customers affected and of course, we’ve waived all TurboTax fees.”
This error affects possibly thousands of taxpayers who opted to receive their refunds via direct deposit. If you are one of the affected taxpayers, you will be receiving your tax refund by paper check instead. Furthermore, the IRS will mail your check approximately one week after the day you were scheduled to get your direct deposit.
In addition, the date of the expected refund has also changed for many taxpayers. Those who expected their refunds on February 4 discovered that their expected date of refund has been changed to February 22. Some who expected a refund on Jan 28 would now get their paper check refund by Feb 15. According to some taxpayers, their refund dates have been changed two or more times without any reasons given.
But just what was the ‘processing error’ made by Turbo Tax? No one knows for sure. But one thing is certain – the IRS confirmed that they did not receive any direct deposit banking information from Turbo Tax. Hence there is speculation that the last page of the tax returns that bears the relevant information for direct deposit was never transmitted by Turbo Tax.
Another complaint is that the calls made to Turbo Tax customer service resulted in long waiting times and no concrete answers. Logging into the website brought no better results either.
This entire episode will undoubtedly create bad publicity for Turbo Tax and Intuit. Although taxpayers have been told that it’s ‘only going to be an extra week’ to get their paper check, it does little to reassure irate filers. Even one week may be too long a time for many. This is especially so because if the paper check is delayed, the IRS cannot trace it immediately.
Turbo Tax’s Facebook fan page is deluged with expressions of anger and frustration by many affected taxpayers starting from February 3. Unfortunately, there is nothing anyone can do besides wait.
On their part, Intuit has pledged to waive their $30 processing fee and solve this problem quickly.
buddydog1 said:

Joined: Feb 24, 2012
Posts: 2
February 24, 2012 1:54 PM Quote This Flag Private Message
I think this is actually from the 2010/2011 Tax season

[Anonymous]

Turbo Tax Refund

buddydog1 said:

Joined: Feb 24, 2012
Posts: 2
February 24, 2012 1:52 PM Quote This Flag Private Message
Below is a chat transcript I had with TurboTax customer support over the web, The will refund your fees, just remember to focus on their bad customer service in not alerting to of the IRS issues by email as opposed to the time it took you to get your refund. Also, she told me it would take 7-10 days to recieve my credit for my fee, which came 2 days later, good luck all.

Please wait while we find an agent to assist you…
You have been connected to 05_Julie B.
05_Julie B: Thank you for contacting Intuit TurboTax, My name is Julie. To give you the most exceptional support regarding your contact reason today, may I please take a brief minute or two to pull up your information and review your question?

Joshua Long: sure

05_Julie B: Hi Joshua. How are you doing today? :)

Joshua Long: not too bad, yourself?

Joshua Long: ok either I lost you already or there is serious lag time here

05_Julie B: That’s very nice to know. I’m good, thanks for asking.

05_Julie B: I understand that you want to request for a refund, am I right Joshua?

Joshua Long: correct.

05_Julie B: I see. I do apologize for the inconvenience that this has caused you. Don’t worry you’ve reached the right department and I’ll be more than willing to assist you with this concern.

05_Julie B: If I may ask, why are you requesting for a refund Joshua?

Joshua Long: I see I am going to have to type this all over again, I am very dissatified this TTAx customer service, I realize the you folks are at the mercy of the IRS, but yuo could have done a FAR better job, in conveying problems at the time of purchase and ongoing problems (i.e. email me, not just put a note on yourwebsite, i had no reason to visit it everyday)

Joshua Long: Also when I called and spoke to a “live” rep he seemed to be a very ill knowledged young man “googling” articles about what i was looking for asking me to wait while i listened to him read them, that was ridiculous

05_Julie B: I see. I’m apologize for all the ionconveniences Joshua.

05_Julie B: Don’t worry I will definitely help you on this.]

05_Julie B: Before I can process the refund, can you please verify me your order number for the transaction you are requesting for a refund?

Joshua Long: great

Joshua Long: one moment please i’ll get it

05_Julie B: Thank you Joshua. Please verify me your order number.

Joshua Long: TTWGS6A########

05_Julie B: Thank you Joshua.

05_Julie B: Please give me a minute or two to pull up your order.

Joshua Long: TTWGS6A########
Joshua Long: oops sorry didn’t mean to send it twice

05_Julie B: It’s okay Joshua. I already pulled up your order. Give me just a minute or two to process the refund for you. Please bear with me because I will be providing you the Refund Confirmation number later.

Joshua Long: ok

05_Julie B: Thank you for patiently waiting Joshua. :)

Joshua Long: not a problem

05_Julie B: I have now processed the total refund of $66.90. Your refund confirmation number is RMA# SPOTRS0000####### . Please be advised that we have to wait for 7-10 business days for the money to be credited back in your account.

Joshua Long: ok

05_Julie B: I believe I was able to resolve your concern today Joshua. Apart from this, is there anything else I may assist you today?

Joshua Long: no that’s all thank you