Contact Numbers and Websites

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  • This topic has 4 replies, 3 voices, and was last updated 11 years ago by Anonymous.
  • Topic Starter
  • #438
    Admin
    IGMR Admin
      @igot7341

      Most useful contacts for researching status of income tax refunds are located on our Contact tab (green); however, please use this forum topic to share additional phone numbers and websites you find useful to share with others..

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      • #1987
        Anonymous

          I have placed a list of News links in our Green Contacts tab for anyone interested in bringing attention to the IRS problems this year. That list can also be found here: Media.

        • #1865
          screwed

            Contact number for turbotax and intuit’s refund cashing dept is called tax products group 1-877-908-7228. An agent at turbotax gave me this number to track and verify funds and when they will be in.

            Second contact is for IRS – FINANCIAL MANAGEMENT SERVICES 1-800-304-3107
            This number was given to me by the tax produvcts group because the IRS short changed my refund almost $900.00 in error.

          • #948
            Anonymous

              File a complaint on IRS employee

              clash said:

              Joined: Feb 16, 2012
              Posts: 1
              February 16, 2012 5:43 AM Quote This Flag Private Message
              A lot of us have been mistreated when we call about our refund, I found this and thought it might be helpful. Here is an excerpt:

              13.1.15.2 (01-06-2009)
              Elements of Misconduct

              The Taxpayer Bill of Rights II (TBOR 2) defines three elements of misconduct:

              An employee violated a law, regulation, or rule of conduct (these cases are worked and reported by Treasury Inspector General for Tax Administration (TIGTA);

              An IRS system failed to function properly or within proper time frames (these cases are worked as Taxpayer Advocate Service cases); or

              An IRS employee treated a taxpayer inappropriately in the course of official business. For example, rudeness, over zealousness, excessive aggressiveness, discriminatory treatment, and intimidation. (These cases will be worked/handled by management within the employee’s function.)

              Here’s the link with more details:
              http://www.irs.gov/irm/part13/irm_13-001-015.html

            • #917
              Anonymous

                josh said:

                Joined: Jan 27, 2012
                Posts: 8
                January 27, 2012 9:34 AM Quote This Flag Private Message
                Speak to a live agent about your status 1-800-829-0582 ext 362

                Find out if your refund is being offset by any debts 1-800-304-3107

                SBTPG: https://cisc.sbtpg.com/
                1-800-717-7228

                Republic Bank: 1-866-581-1040

                https://taxpayer.republicrefund.com/default.aspx?ReturnUrl=%2fTaxpayer-Information%2fTaxpayer-Product-Status.aspx
                jemar707 said:

                Joined: Jan 27, 2012
                Posts: 22
                January 27, 2012 9:48 AM Edit Delete Quote This Flag Private Message
                I love you Josh. thank you for this discussion.
                KJoseph said:

                Joined: Jan 27, 2012
                Posts: 9
                January 27, 2012 9:55 AM Delete Quote This Flag Private Message
                People have this number on speed dial lol
                josh said:

                Joined: Jan 27, 2012
                Posts: 8
                January 27, 2012 9:59 AM Delete Quote This Flag Private Message
                @jemar thank you for the forum
                @KJoseph Most due meant for the new comers, I spent the better part of the day yesterday trying to find the info for checking with Republic, Lets try to keep this as clutter free as possible to save others the trouble that most of us have been through just trying to figure out how to get a hold of someone.

                Does anyone have the info for checking Sbbt?
                josh said:

                Joined: Jan 27, 2012
                Posts: 8
                January 27, 2012 11:51 AM Delete Quote This Flag Private Message
                updated with SBTPG
                Corizon said:

                Joined: Jan 27, 2012
                Posts: 7
                January 28, 2012 7:45 AM Delete Quote This Flag Private Message
                OFFSET check number , its automated , 1800304 3107
                Michele E. said:

                Joined: Jan 27, 2012
                Posts: 7
                January 28, 2012 9:25 AM Delete Quote This Flag Private Message
                Sorry if some of these are duplicates. It’s a good list.

                Telephone Assistance

                Live Telephone Assistance
                When calling, you may ask questions to help you prepare your tax return, or ask about a notice you have received. Please be aware that when you conclude your discussion, our system will not permit you to return to your original responder.

                Telephone Assistance for Individuals:
                Toll-Free, 1-800-829-1040
                Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

                Telephone Assistance for Businesses:
                Toll-Free, 1-800-829-4933
                Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

                Telephone Assistance for Exempt Organizations, Retirement Plan Administrators, and Government Entities:
                Toll-Free, 1-877-829-5500
                Hours of Operation: Monday – Friday, 8:00 a.m. to 5:00 p.m. Local Time.

                Telephone Assistance for people with hearing impairments:
                Toll-Free 1-800-829-4059 (TDD)
                Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
                For further information, see Tax Topic 102.

                Telephone Assistance for Individuals who believe they may be a victim of Identity Theft: No Tax Administration Impact – Did not receive a notice from the IRS. Toll-Free 1-800-908-4490 (Automated and live assistance)
                Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time). For additional information, refer to our Identity Theft and Your Tax Records page.

                Telephone Assistance for people who live outside the United States
                Hours of availability vary by location. Please see our International Services page.

                Face-to-Face Assistance
                In certain areas, IRS also has local offices you may visit to receive assistance
                rothery said:

                Joined: Jan 27, 2012
                Posts: 34
                January 28, 2012 4:10 PM Delete Quote This Flag Private Message
                IRS Hotlines and Toll-Free Numbers

                http://www.irs.gov/businesses/small/article/0,,id=161104,00.html

                Refund Hotline (800) 829-1954 Automated service is available 24/7

                TeleTax Topics and Refund Status (800) 829-4477 24/7

                FreeFiler through HRB

                Filing Date: 1/17/12 22:15 EST
                Accepted Date: 1/18/12 14:53 EST
                WMR Date: was 2/7/12 all the time;
                DD Conf Date: 2/8/12
                DD Rect Date: 2/8/12 01:30 EST

                updated 2/8/12 01:30 EST

                Antorix said:

                Joined: Jan 27, 2012
                Posts: 15
                January 28, 2012 7:12 PM Delete Quote This Flag Private Message
                TT link to see when you were accepted…just enter the info then click on the little “+” sign at the bottom for exact date and time…

                https://turbotax.intuit.com/efile/efile_status_lookup.jsp?priorityCode=4671100000&DPSLogout=true&_requestid=58469
                ricky said:

                Joined: Jan 27, 2012
                Posts: 3
                January 29, 2012 7:29 AM Delete Quote This Flag Private Message
                About offsets
                http://www.fms.treas.gov/faq/offsets_tax.html
                bystander said:

                Joined: Jan 30, 2012
                Posts: 1
                January 30, 2012 11:23 AM Delete Quote This Flag Private Message
                Two IRS system status pages:
                http://www.irs.gov/efile/article/0,,id=220827,00.html
                http://www.irs.gov/efile/article/0,,id=168537,00.html

                Me:
                Accepted:January 22, 2012 07:33 AM PST
                Prelim date: Feb. 1
                WMR: Feb. 7 (since the beginning of time)
                TT online free direct to my CU
                bribri16 said:

                Joined: Feb 1, 2012
                Posts: 1
                February 1, 2012 9:10 PM Delete Quote This Flag Private Message
                ALL HnRB USERS:

                Here is an unkown HnR Block# I think for HnR Block Bank 1-877-859-7950
                and here is a link to chat with them 24hrs http://www.hrblock.com/customer_support/self_service/submitchat.jsp
                the Chat is much easier then calling! There is also a website for H&R Block’s bank. http://www.hrbbank.com

                Ohio Madre said:

                Joined: Jan 30, 2012
                Posts: 9
                February 2, 2012 7:22 AM Delete Quote This Flag Private Message
                Earlier this morning I was on and there were a few of us that banked with CHASE and had issues with them being able to see any pending deposits. They were only giving the same info that we were able to see. I just got off the phone with a really nice rep and she gave me the nmber for the ACH department. In case anyone needs it .. it is 1-800-677-7477 and then select options 1-3-2.
                GettingMarriedFeb23 said:

                Joined: Feb 3, 2012
                Posts: 3
                February 3, 2012 11:19 AM Delete Quote This Flag Private Message
                Okay, the Mods says “We like good news!”, so here is a bit: I just had a lovely conversation with a very nice, older sounding lady. She’s as frazzled as we are. She says all the calls are not helping, though she understands why everyone is concerned. As for my personal refund, I did as I said and was very nice, and empathetic to her plight as well (I would hate to work at the IRS call center right now)and she told me that my actual, honest-to-goodness dd is 2/7. So I said “oh, I didn’t know you did dd throught the week, ony on Fridays” she said they stopped that practice long ago, and refunds are dd on any day of the week, though WEDNESDAYs and FRIDAYs are their paramount dd days. Having said that, I asked her if my dd could go in at anytime on 2/7, she said they send it between 12 – 6 am. She said it should be showing as pending in my account (I have it going directly into my own account so it doesn’t have to circumvent SBBT or any other bank first) between those hours. She did say that it was not UNUSAL for some dds to drag out a bit – especially now as they are playing back up, but she said if your bank doesn’t see it by 10 – 11 am, it’s NOT COMING THAT DAY, to check after 12 midnight.
                compwiz1202 said:

                Joined: Feb 3, 2012
                Posts: 6
                February 3, 2012 4:28 PM Delete Quote This Flag Private Message
                Awesome! Thanks a lot. That Republic Bank link at least shows the refund date should be 2/8 instead of it should be by the 7th.
                Brad said:

                Joined: Feb 5, 2012
                Posts: 4
                February 5, 2012 1:12 PM Delete Quote This Flag Private Message
                GE Money Bank provides credit to consumers and businesses. GE Money is the processor for many store credit cards. GE Money Bank is a member of the FDIC. GE Money can help you finance your purchases at with low payments.

                GE Money Bank Corporate Office Headquarters HQ
                901 Main Avenue
                Norwalk, CT 06851-1168
                User Supplied Other Phone Numbers for GE Money Bank
                1-866-396-8254
                1-866-419-4096
                1-800-333-1082
                1-877-317-5544
                Brad said:

                Joined: Feb 5, 2012
                Posts: 4
                February 5, 2012 1:12 PM Delete Quote This Flag Private Message
                GE money bank is the bank for walmart card users
                compwiz1202 said:

                Joined: Feb 3, 2012
                Posts: 6
                February 5, 2012 1:27 PM Delete Quote This Flag Private Message
                GE does Amazon.com store card also.

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