LIBERTY TAX FILERS

Where’s My Refund? Forum Tax Preparers Liberty Tax LIBERTY TAX FILERS

This topic contains 109 replies, has 8 voices, and was last updated by  Steven 6 months, 3 weeks ago.

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  • #5500 Reply

    diamondlopez
    Participant

    My husband and I filed our taxes with liberty tax, our return was accepted and approved and we were given a dd date of 2-1-2013…here we are one 2-4-2013 and still no dd!My bank doesnt even show it as pending..This has never happened before to us, we elected to have the tax preparer fee taken out from our refund(which we’ve done every year)so I know it is sent to liberty tax’s bank first..so I called to see if they had at least recieved my refund because I can no longer get any info from wheres my refund on the irs site or the hotline and Liberty tax refuses to give me any info and they wont even tell me if they still bank with Republic bank anymore…from what Ive been reading about them online is they were trying to end their contract with republic bank but I can’t find if they actually did end it…They also have a lot of other stuff going on! so I dont think they are being completely honest with us, something is going on! I’ve filed with them for a few years now and this has never happened..is anyone else having issues with them? can someone at least tell me if you’ve experienced something similar or maybe ease my mind and tell me you filed with them and recieved your refund?

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    Replies
  • #20988 Reply

    Steven

    I was told by liberty ever since where mines was suppose to come in the 13th. They don’t have it. I even called the irs. They told me it might take up for 6 weeks after they send me more paperwork. My family thinks they are just trying to come up with interest with the money in their bank. Why is irs saying one thing and the liberty telling me another. I wanted for the 5 day wait period which would be the 18th. Now its the 25th and still nothing. I am on the bank with jth and they are telling call this other number. Run around i tell you. Someone please give me advise and help me with this problem.

  • #20643 Reply

    Mary

    Different states go through different banks for processing of refunds. It may be JTH bank in one state, Republic in another. Also they may change banks from one year to the next. I talked to JTH and they said it takes 1-5 days from the time the IRS deposits the refund to be put in customer’s account.

  • #20627 Reply

    Gale I. and Marion Bandle

    We filed January 31,2013. A a week ago the status showed received, processed and sent. We chose to have refund go to our banking account.Still hasn’t showed up on my banking information. Would like to know why we haven’t received the refund yet. I thought direct deposit goes to bank immediately after bein “Sent”

  • #20532 Reply

    Glossy

    Call JTH Bank 18668293278.. choose the option that ask if you filed with liberty tax. .. a customer service agent will ask for last four of your social and your name. .then they will tell you when your money will be release to your bank..

  • #20276 Reply

    Jake

    Do paper checks come quicker than dd with Liberty?

  • #20272 Reply

    Lisa

    Hey just wondering has anyone e-filed with liberty and wanted to get the paper check. I checked the IRS website and my DD is scheduled for 2/13 I’m just wondering when they should call me. they told me once it says the check has been mailed im welcome to call to see if they have it. The anticipation is real…im scared i won’t get it on time with all this delayal crap…ughh someone help…I’m in NC btw

  • #20226 Reply

    nita

    I hav a ddd of 2/12. jth already has my fund depending but says it can be up to 3 business days before it hits my bank. That would be Wednesday. I really need that on friday so I can pay my rent. I have a 7 day notice from the courts that ends on the 17th. I dnt know why they take so long but next time i will opt a check. I though dd was suppose to be the quickest way but seems like it takes longer.

  • #20215 Reply

    Shay

    If u filed with liberty call 8668293278 Jth and select option #2 and tell the representative
    You are checking to see if the irs sent them your refund my ddd is for 2/12/14
    The lady said they received my money from IRS yesterday 2/10/14 it should appear
    In my bank account within 3days…

  • #20180 Reply

    Danielle

    DD of 2/10 just got mines this morning!!!Thank God!!

  • #20091 Reply

    Kyle

    For everyone out there I just got off the phone with JTH. My ddd was today the 10th irs released my funds to them at 6:22pm.The lady on the phone said it could take 4 business days to be in my account.So I hope that happens and hope it helps anyone who had that ddd as well

  • #20065 Reply

    curt

    To everyone who is having a problem with jth their bank is riverdale bank their not going to tell u that but that is where yallsmoney is.i got a lot of friends in high places

  • #20058 Reply

    Christine pizzamiglio

    I got mine already just waiting for state now

    • #20216 Reply

      Shay

      You may want to check in make sure they didnt take your state
      My state was deposited on 2/5/14 because JTH or rivercity BANK
      Recieved my state refund before my federal they took.my whole
      State refund and applied towards the fees

  • #20044 Reply

    Cyrus

    Anybody has problems with the pick up checks

  • #20041 Reply

    nikki

    DD of 2/10 got it in my account….. Missing 1100$!!! It was sopp to be a charge of 379$.

  • #20040 Reply

    Cyrus

    Check for 2/12 but m y friends filed the same day as me 1/18 and got her check on the 7th anybody knows the bank of liberty tax NYC

  • #20031 Reply

    Anna

    DD of 02/10 and I am suppose to be picking up at office and still no check, does any one know what number we can call for their bank

  • #20003 Reply

    Danielle

    I hv a dd of 2/10 has anyone with this date got theirs yet???

  • #19989 Reply

    jamelia

    I am suppose to be picking mines up from the office. I have checked with the irs and they stated that it have been sent already. Have any one had any problems doing it that way?

  • #19972 Reply

    nikki

    DD of 2/10. Nothing. Nobody even told me about my refund being sent to a different bank before mine. Accidentally stumbled across it on other forums. My account isn’t pending. Don’t know what’s happening with wmr. Checked twice 125am and 215am now I’ve exceeded my daily login…. Bull. Will be calling this jth bank first thing today to raise some hell! After the amount I paid to do my taxes and still be waiting? I’m furious

  • #19941 Reply

    curt

    Any progress for anyone

  • #19935 Reply

    Heather Brown

    Curt hopefully it comes for us!!!! It is crazy how much money u pay them and this shit ..

  • #19928 Reply

    Christine

    I have the net spend card

  • #19925 Reply

    curt

    Oh ok…i got vision premier prepaid card but they deposit between 6am and 10am but its funny because i get my pay check around 3:30 am

  • #19924 Reply

    nicole

    I have my own netspend card and they deposit 24/7

  • #19923 Reply

    curt

    Everybody that getting they shit at 9 must have the same bank

  • #19922 Reply

    curt

    Aint that some shit still aint hit mine yet…so anxious am i!

  • #19921 Reply

    nicole

    its 11 22 where im at but i got it at 9 30 im in mn

  • #19919 Reply

    curt

    Its 9:30 where y’all at its 12:15am in va..

  • #19918 Reply

    nicole

    Yep check your cards I received my around 930 yeah I believe they just released everybody to there bank. To be honest

  • #19915 Reply

    curt

    Damn right they need to speed shit up

  • #19912 Reply

    Christine pizzamiglio

    Ya mine hit at 9pm I’m in Illinois

  • #19911 Reply

    curt

    Are u fucking serious yay!! I told u it would be here there releasing money right and left..mine ain’t hit yet but im pretty sure it won’t be long

  • #19906 Reply

    Christine

    Curt check your bank my return is in. My account it was just posted

  • #19904 Reply

    curt

    You have to explain every detail to them to get an accurate answer…its kinda like being a detective..once they find out urnot stupid they tell the truth….

  • #19902 Reply

    curt

    The same thing happened with my homegirl last year and she ended up getting hers on Monday…..and as far as the bank thing goes it was pending from jth bank today they told me they released it…for some toreason you have to be specific with them…

  • #19898 Reply

    Christine pizzamiglio

    Curt mine was sent to my bank from jht on Friday afternoon they told me

  • #19896 Reply

    curt

    Ok basically how chick explained it was because of it being direct deposit to their bank at the end of week they were backed up,she said if it had been beginning of week things would have went smoother..but personally i believe they just releasedeverybody shot today because it was beginning of tax season and they were probably slammed..because all weekend i got the same answer pending…and here tonight chick told me it had been sent off..i think that is what happened

  • #19884 Reply

    Christine

    Curt they told me mine was sent to my bank and I called my bank and they told me that they don’t have any pending transactions so I called jht back and they told me I wouldn’t get my money till prolly next week and my dd was the 6th

  • #19882 Reply

    curt

    They sent my money to bank just waiting for them to approve it…they told u something different or the same thing?

  • #19881 Reply

    Christine

    Curt has ur bank approved it yet or r u still waiting for them to approve it

  • #19880 Reply

    curt

    Lady told me that mine had been released already just waiting on confromation from my bank and no they don’t release on the weekend

  • #19878 Reply

    Heather Brown

    Are they going to release anything over the weekend.? I called back this lady was nice she said hopefully tomorrow but no later than tuesday.

  • #19871 Reply

    curt

    Amanda when i talked to them they said they released my money to bank and waiting on approval from my bank.for the past three days its been pending but today its been released so im happy

  • #19870 Reply

    Amanda pollitt

    Thanks hopefuly they will release our checks from pending status

  • #19866 Reply

    Christine

    Amanda jht told me to call them in the morning that’s when there system would be finished updating and will know more they said

  • #19865 Reply

    Amanda pollitt

    Curt did they say it wuld be released tomorrow from their bank? N does anybody noe when theyre system updates really??

  • #19863 Reply

    curt

    Hopefully jth got shit right and we got our money tomorrow hope we don’t have this same convo next year people

  • #19862 Reply

    Amanda pollitt

    Keep checking my state qot filed same day as yurs n they hav it

  • #19861 Reply

    Christine

    Amanda. I filed mine on January 28 th and the irs excepted it on the 30th and everything my dd for my federal was on the 6th

  • #19851 Reply

    Amanda pollitt

    It depends on wen it was sent tu them mine is thwir n they said it will post tuqether or the day after

  • #19849 Reply

    Christine

    Amanda I called jht and they didn’t see my state at all only my federal so we should get our state whence get our federal to then

  • #19846 Reply

    Amanda pollitt

    Prolly because we fell on a weekend :/

  • #19844 Reply

    curt

    Because of the 2/6 dd it messed the cycle up for dd so everybody paper gettin released late we should be straight tomorrow

  • #19842 Reply

    curt

    just told me that mine was reLeased to my bank just waiting on conformation that 2/6 dd really screw up

  • #19841 Reply

    Amanda pollitt

    Jth they saw my state too

  • #19840 Reply

    Christine

    Amanda who did u call to find out about the state I still haven’t heard anything bout my state taxes and that’s another 1500 for me that I need

  • #19839 Reply

    Christine

    Curt I just called jht and they told me midnight is when everything is updated and should be in the accounts but my taxes won’t be in mine for another week cause they keep fucking around I’m pissed as hell

  • #19838 Reply

    Christine

    Nicole My dd was the 6th but I just called jht again today and they said that liberty took out there fees but they still haven’t sent it to my bank so it could be another week till I get money I will never file with liberty taxes again

  • #19837 Reply

    Amanda pollitt

    Also does anyone noe about bank efts?? Someone else said takes one day tu clear for sending bank n one day tu clear for receiving bank is that true??

  • #19836 Reply

    Amanda pollitt

    Ok i called again this time the chek was released but pending verification…in other words chek after 9 am tomorrow tu c if it has been released…n then yur bank will receive the messaqe tu release funds so she said culd be tumar def tuesday n state coming wed or culd appear on tuesdaay as well so good luk tu us for tumara!!! :-)

  • #19834 Reply

    curt

    Heck yeah lets bug the shit outta them!

  • #19833 Reply

    Amanda pollitt

    I keep qettin tuesday wtf…lets keep callin!!

  • #19824 Reply

    curt

    I just called jth and they said still pending that their bank don’t update till 9 in the morning someone call its and see if they give u a different answer im tired of this run around shit

    • #19826 Reply

      Danielle

      The first time i called the lady told me ny the 11th the second time i called a lady said by thursday but they have had the money since the 6th.Wtf!

  • #19822 Reply

    Amanda pollitt

    How in the world do we fiqure out where our state refund is

  • #19821 Reply

    Danielle

    I hv a DD of 2/10,when I called JTH they said no later than Tuesday,but the Wheres my refund says I should have 2/10,Jth got the funds on the 6th so why the heck is it taking so long to deposit into bank account,confused

  • #19815 Reply

    Deon

    Same boat 2/6 direct deposit date…jth says pending they are so rude and unsimpathetic about the situation . I am soooo frustrated … They do not care and everyone else who used other tax services has there’s … The ones with the 2/6 date .

  • #19810 Reply

    curt

    So Heather you waited a day plus the weekend and on Monday you got your money so they actually released your funds a day before the three day deadline…their some ass holes

    • #19814 Reply

      Heather Brown

      She told me at the latest by Tues.

  • #19809 Reply

    Amanda pollitt

    I hope n pray tu qod mine is in my bank acct tomorrow morning im tryin tu qet a car…does state qo thru same process? They dnt hav tu take fees out their??

    • #19813 Reply

      Brian

      I asked if they get are state refund too. They told me no,it should go directly to your bank. JTH Told me my federal should be at my bank by mon. or tues.

  • #19808 Reply

    Heather Brown

    This also happened to me last year. I was starting to get so mad at this point i just gave up i didnt care anymore. I woke up on monday morning checked my account because it was my payday. I was very surprised to see an extra 6grand . those
    assholesare not very nice. So everyone needs to use turbo tax for free. All that money we give them.z

  • #19806 Reply

    Heather Brown

    U called liberty on Thursday they said they have received it and it had been sent to my bank already when . I called that bank she told me no later than Tues. That is bs. I know next year I will be doing it my self.

  • #19800 Reply

    christy m

    Mines still pending also this is some bs

  • #19792 Reply

    nicole

    Mines still pending they still say ni later then tuesday

  • #19783 Reply

    curt

    Any progress with jth anyone? Or is everyone still pending

  • #19769 Reply

    Brian

    I am in the same ordeal too. I am in Springfield,il and used liberty tax. My dd was Feb.6th and was sent to JTH also. Still waiting for it to be at my bank. This is probably how they are making interest on everybodys returns.

  • #19764 Reply

    Amanda pollitt

    Yea same here mine was due the 6th…i got the tex from liberty on the 6th at 7…since they said 24 hours i calculated the business hours tonight at 9 makes the 24 hour mark time tu annoy the bastards….theyre prolly tryin tu earn interest on our money uqh.last year usin this comp!!!

  • #19757 Reply

    christy m

    Yeah curt they are telling me the same thing i have called several times they think its a joke

  • #19755 Reply

    curt

    Still havnt got mine either still pending they said either Mon or tue at the latest have u called jth today nicole

  • #19754 Reply

    nicole

    So haven’t nobody received there’s yet

  • #19743 Reply

    nicole

    That don’t make any since why Friday when was your dd date from the irs

  • #19741 Reply

    nicole

    So did jth say they allready sent your money to your account or is it still sitting there processsing like everybody else

  • #19737 Reply

    Christine pizzamiglio

    Nicole and curt I went through liberty tax to and they already released myomey but jht said it wouldn’t be in my bank account till Friday even though it was released and liberty tax already took there fees out three days ago

  • #19730 Reply

    nicole

    Havent got any thing i dont think.any body have but they said there working so hard processing i just dont get it

  • #19728 Reply

    nicole

    See they told me i cpuld gt it on the weekend

  • #19711 Reply

    curt

    If u get yours let me know so i can check my account

  • #19709 Reply

    curt

    Yep nichole there starting to eerk my nerves and i just talked to them right before they closed at midnight and its still pending and they said that they don’t release nothing on the weekend so gotta wait till monday or tuesday

  • #19706 Reply

    nicole

    Curt I know I have this is sad why do we have to wait if its allready there send are money to are account this is sad really I’m tired of it so they say your is pending to and it can take up to three days

  • #19704 Reply

    curt

    How many people has called jth and raised hell

  • #19703 Reply

    curt

    Im in the same boat in va beach va been getting the run around all day still says its pending to hit my bank

  • #19697 Reply

    nicole

    Yeah that’s some bs see I’m gonna go up there something gotta give because every one I know that field with them haven’t received anything do you know anybody that received anything

  • #19691 Reply

    christy m

    Yes they tell you a different story every time you call them in the paper work that you sign at liberty tax dealing with jth on the 5th page right column second paragraph it states they will immediately disbursed amount to your bank says nothing
    about three business days which they don’t seem to care much at all

  • #19689 Reply

    nicole

    They told me it could take up til the eleventh to they said three business day

  • #19688 Reply

    nicole

    Same here I’m in st paul mn and my check has been there since the sixth and jth just keep tellin me its pending in the process of being sent to my bank which is my net spend card then I call liberty and they say something else I’m just sick of the run around I never knew it take that long never will I file with them again I should have did it my self or even went threw somebody else everybody I know that had a dd date that field with somebody else or even did it there self got there

  • #19682 Reply

    christy m

    Yesterday at 5 p.m. liberty called told
    me my refund was deposited in my bank upon calling my bank has not even a pending transaction jth says the 11th liberty tells me they do not know what’s going on needless to say liberty will not see me t next yea

  • #19671 Reply

    Christine pizzamiglio

    The it’s says they released my check I went through liberty taxes in peru Illinois so how long do I have to wait till I get my money from liberty taxes

  • #19637 Reply

    nicole

    I’ve filed with liberty been calling jth financial and they say they have my funds its just pending to send out which is confusing why does it take so long to send out if they had my funds since yesterday

  • #19446 Reply

    d

    I files the 28th an it says they got them an that’s it. I don’t no what is going on I know property the files.the same day or right after. An got there’s already

  • #17304 Reply

    Bethany

    I am in the same boat! We filed electronically on Feb. 17th & it was a accepted on the same day. When I check WMF, there is no status bar & all it has said for 3 weeks is that it is being processed. I have never waited this long before & I am so frustrated, the stress is overwhelming. We are at a point financially where we don’t know what we are going to do. Can somebody who are having the same issues & has actually received an answer please tell me what in the world is going on? I’m at the end of my rope! Thank you!

  • #8874 Reply

    cecegurl85
    Participant

    I used them run around is crazy with them

  • #8761 Reply

    Brian
    Participant

    Has anyone gotten their refund through liberty?? If so how close to the DDD? mine is set for 2-21, filed 2-5

  • #6013 Reply

    CONelly
    Participant

    I just called JTH they said they are not Liberty Tax bank but they will only give you the same information IRS do on their website. I was suppose to get my DD on the 5th and I still have not recieved it from liberty tax bank. I am really irritated I called them and they keep giving me the run around well I am over it and I am never filing with them again. Everyone who filed online has gotten their on the DD date or before. Ugh every angry.

  • #5865 Reply

    JBriss2113
    Participant

    I did my taxes with Liberty, anyone know how long it will take for my refund to go to JTH and then my bank? My refund will deposited in JTH’s account tomorrow.

    • #19677 Reply

      Christine pizzamiglio

      It will take 11 business days for liberty taxes to release ur funds

    • #19633 Reply

      Asha

      Correction…all Liberty Franchises do not use the same bank. Some of them ate using Santa Narbara. I am still waiting on my cjeck that i was told by Santa Barbara bank had been issued and printed on the sixth. After xhecking with Liberty thay had no knowledge of it. I won’t be using Liberty next year. Not to mention I was charged almost 800 dollars yo file.

  • #5801 Reply

    swift5648
    Participant

    ^ that guy is wrong…Liberty tax is through JTH Financial services….call them

    Live Customer Support (866)829-3278 – select option #2 and just tell them your info..they can tell you if they have recieved the money ahd if they have sent it to your bank yet or not…hope this helps

  • #5504 Reply

    KELSAVARD
    Participant

    LIBERTY TAX IS NOW WITH SANTA BARBRA BANK AND TRUST. i FILED WITH THEM ALSO. i HAVE A DIRECT DEPOSIT DATE AND NOTHING. LET ME TELL YOU THOUGH I WAS GETTING SO FRUSTRADED CAUSE IRS TOOK OUT THERE 400 DOLLARS FOR THEM AND TOLD ME I WOULD BE GETTING A DEPOSIT OF 8100 AND THEN I DECIDED TO CALL THE OFFSET NUMBER THEY TOOK THE WHOLE THING FOR STUDENT LOANS. I HOPE THIS DOES NOT HAPPEN TO YOU I HOPE YOU GET BETTER NEWS. KEEP ME POSTED PLEASE. I WILL CONTINUE TO GIVE YOU INFO AS I GET IT.

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