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  • Elizabeth posted an update in the group Injured Spouse 1 week, 2 days ago

    So frustrated! Ive been trying to call today and keep getting hung up on. It says due to our call volume we can not help you today. Try back on next buisness day 😐

    • I finally got through. I filed 2/26/2018 – they gave our whole refund to the collecting agency and WMR reflected that. I filed IS via mail and shows it was received 2/20/2018. I called last week and the lady said that my IS claim was being processed and if I didn’t hear back by today, to call. She told me the 8 weeks. Well, I finally got through today. Man said they have it but haven’t started working on it and it is 11 weeks. Transcripts have not been updated other than the code for the IS being received. At this point, I think it is all luck of the draw on who gets their refund when.