January 19, 2015 at 3:43 pm #4115578
Share your experience with filing your Oregon Tax Return and tax refund progress with others. If you have state information this is a great place to post.
February 14, 2018 at 3:21 pm #4217159
I’m still seeing the manual review message. No letters, no messages in the inbox on the website. No changes at all. Hopefully I see an update tomorrow.February 13, 2018 at 4:37 pm #4215884
Please note: Much like last year, the department won’t be issuing personal income tax refunds until after February 15. This refund hold is part of the state’s tax fraud prevention activities, and will allow confirmation that the amounts claimed on returns matches what employers report on forms W-2 and 1099.
Thats new to me on their wheres my refund page, so im guessing like usual for me, the state refund will come within hours of federal =/February 11, 2018 at 3:22 pm #4213405
As of today the message has changed and no longer mentions manual review. It instead talks about it being processed and says unless they need to contact you a refund should be issued within next two weeks.February 6, 2018 at 12:46 pm #4207327
I filed on 2-2 and went to check my refund status today with Oregon and I too have the manual review verbage. I know they got a new computer system last year, and it’s causing a TON of issues. I wonder if that’s not part of the issue this/last year? – I forgot to take my stupid kicker check rebate so I’m sure that’s part of my “problem”.February 4, 2018 at 10:14 am #4205425
Filed 25th under Manual Review, if I remember right, just about everyone was getting the manual review tag last year as well.February 3, 2018 at 11:35 am #4204471
If for some reason you believe there is documentation that you’d need to provide to resolve manual review, it’s not out of the question to give DOR a call and check. There is a section in the online portal as well that provides electronic versions of any letters that have been, or will be sent out to you. This might help clear up some of the confusion. Side note, hold times are around 6-14 minutes. :)February 2, 2018 at 8:36 pm #4204341
I wish it wasnt so vague when I check my status. Im in manual review…Ummm okay why? Id rather know if something is going wrong before it actually does. But is it true that refunds wont be issued until mid feb?February 1, 2018 at 8:25 pm #4203296
Yep. No refunds until mid February. Pretty ridiculous if you ask me. Absolutely no reason for them to hold refunds. I’m sure they want anything owed to them right away though.
At the very least I want an accurate update on the website, not a vague, generic BS message that worries me.February 1, 2018 at 6:31 pm #4203225
Just received an e-mail response that they are not issuing refunds until the 15th of February :(February 1, 2018 at 3:13 pm #4203106
Does anyone know what numbers to push when calling the number to check the status of your refund? I am just curious if it is different than what online says.February 1, 2018 at 12:18 pm #4202917
I’m pretty sure it updates overnight, but yes. All I want to know is that everything is good and they won’t need anything extra from me. I just want to know it will go through without an issue, even if I don’t get the money for a couple weeks lol. So frustrating.February 1, 2018 at 12:15 pm #4202912
Mine also says “Ontime-Processed”, but I have seen nothing $$ wise :(. I don’t understand any of this. Just wish it would hurry up already, or we could at least be told a time of day the updates take place because honestly even though I know its only once a day I check 50 + times a day because who knows when it updates so……February 1, 2018 at 12:03 pm #4202891
Hmm, I filed mine the 26th and was accepted the 29th, I’ve been seeing “manual review, may take additional time” since it updated Tuesday morning. Really hoping it will move out of that message soon. I reported payments for childcare, so I’m hoping they don’t delay for that. But I haven’t seen any other messages or mail yet, who knows. Hopefully a positive update tomorrow.February 1, 2018 at 1:28 am #4202589
Haha, please excuse my “manuel” vs. “manual” spelling errors, lol. I’m tired and my daughter boyfriends name is Manuel, so I am also confused, lol.February 1, 2018 at 1:25 am #4202588
SMS18 yes, it originally showed Manuel review for 2 days. I didn’t know about creating a revenue account until I found this site so I created one when I saw it change from manuel to processing regularly. It has shown my refund amount in green since I created the account, and wmr has been out of manuel review for just about 9 days.January 31, 2018 at 11:19 pm #4202554
I saw the “Manual Review” about 6-7 days ago. its been processing, standard 2 weeks message since thenJanuary 31, 2018 at 9:01 pm #4202518
Trinity, when you say it’s showing in green, are you seeing it posted on the oregon revenue site already? And, did you ever see the “manual review” message?January 31, 2018 at 8:55 pm #4202515
Mine has been two weeks since WMR has said they were processing and I will get within 2 weeks if no errors. I am still showing in green, and there are no letters or anything. Frustrating to say the least!January 31, 2018 at 9:53 am #4202069
Crystails, I believe it did that last year too. Not an automatic 12 week wait. I’m pretty sure it’s standard message for everyone as Oregon also waits until mid February to approve refunds and send them out. I wish they had a less confusing message for it.January 31, 2018 at 12:12 am #4201901
Is being manually processed an automatic 12 week delay?January 29, 2018 at 9:47 pm #4200994
Does anyone know if Oregon is delaying refunds until the 15th again?November 20, 2017 at 10:17 am #4196006
My state taxes were accepted on 30 Jan 2017. Today is the 28th of April and it is still being processed. I called the number listed on the ORS website since its been 12 weeks. The person I talked with after holding for 30 minutes wasn’t really helpful, said they would send some type of message to another department telling them to issue my refund or send me paperwork that they might still need from me and i should here from them in about 2 weeks. So they have had my taxes for 12 weeks and have not even looked at them, I got my Fed refund in 3 weeksNovember 20, 2017 at 10:17 am #4196461
this was week 12 since filing at the beginning of february. with my refund amount still in green parentheses and saying on time processed. it also had the manual review status on WMR.
I called yesterday, tuesday, to get an update. they agreed it had been 12 weeks. the rep said he would send a note to a tax processor and i should hear back within 7-10 days.
today, my refund is now zero’ed, still says on time processed and the WMR status now says “We’re processing your return. If we need additional information to finish processing your return, you’ll receive a letter from us. Otherwise, your refund should be issued in the next two weeks.”November 20, 2017 at 10:17 am #4196415
Is this site active, seems to be dead, commits not be moderated at allJune 19, 2017 at 11:24 am #4197095
Is anyone else still waiting. I got an email from turbo tax stating my state refund was accepted on Feb 9th. Then I checked on the website and was under manual review. I just called today 6/19 and was told they are working on it and to check back in another week or two. I haven’t received any letters and the gal on the phone confirmed I haven’t been sent anything. When I log in the balance says $0.00 so I’m hoping that means they are sending me a refund based on some of the other comments.April 22, 2017 at 1:59 am #4195666
So, Filed and accepted Feb 1st. Part year resident since my family moved here for my husband’s job. Received my federal and nj state (which is notoriously slower than slow) beginning of last month.
Still no Oregon refund. No letters. No ID quiz. No W2’s requested. Nada. On my account says processed with the amount in green. Has said that for a month now. Measly $144 but it’s the principle of it. On wmr still states being manually processed. Ugghh. Anyone else in this situation have any insight?April 11, 2017 at 2:29 pm #4195057
That’s good news. I think i should be receiving something by Monday. That will be week 12. I uploaded my drivers license, W2, employee paystub with my ID badge, copy of insurance card with address, and the original letter. I don’t think they could possibly need anything else.April 11, 2017 at 10:35 am #4195046
I got a letter last Monday asking for proof of W-2 and my 1099 which I copied and emailed over that same day, now today I logged on to my acct and it says refund is being processed and will be sent to bank within 2 weeks. Also it shows a $0 balance now. So finally after almost 10 weeks I’m getting somewhere. Instead of it saying “return being manually processed”April 11, 2017 at 10:28 am #4195044
For those of you who received an identity test, how long did it take for you to receive your refund after you submitted the test? I received a letter yesterday asking for proof of address, drivers licence, and for a copy of my W2. Glad i finally received something from ODR. I think i’ll receive something back soon.April 6, 2017 at 1:21 pm #4194786
Oregon tax advocates only assist individuals who are having issues retrieving their federal income tax returns unfortunately. It was a good attempt. I flew in and out of state several times for work before moving to texas, also for work, so I had a lot to write off, my Oregon refund will be close to 7k. It paid off for me to go through all of my bank and CC statements and itemize all of my deductions. It will be 11 weeks on monday since i filed, I’m facing medical bills from an accident in January so i’ll be all over them if i don’t get it back by week 12.April 5, 2017 at 1:12 pm #4194731
Thank you for the help! I logged in and seen there was a letter (that hasn’t even been mailed out yet) asking for a copy of our W-2 so I attached it and sent it over, hopefully this will get things rolling… been over 9 weeks now!April 4, 2017 at 9:52 pm #4194690
Totally understand your frustration! We’ve had to pay the last 2 years but this year was way different and they owe us. Possibly why we also were dinged for manual review but it’s hard to say. If you go to https://revenueonline.dor.oregon.gov you can make an online account. Thats where you can see the “green” as well as previous tax years ect. I hope this helps and good luck!April 4, 2017 at 6:15 am #4194563
I filed on Jan 31st and ours has been in “manually processed” since,,, haven’t heard anything, no letters. I keep reading others posts that say their amount is “in the green” etc… I’m not sure what that means when I log on to the Oregon website for where’s my refund all it tells me is it’s being manually processed?!?!… in the past we have not had a refund with the state for several years (typically owe a little) but we bought a home in 2016 which resulted in a refund this year so, go figure the year they owe us we haven’t seen it. So annoying. I tried calling today since it’s been 9 weeks but the automated machine says they are extremely busy and to call back another time and hangs up!!!! So frustrating!!!April 4, 2017 at 12:26 am #4194610
Yes, both State and Federal have to start paying interest after a certain time frame. Usually 45 days after April’s deadline. I’m not sure when they update. I’m thinking once a day at midnight but that’s just a guess. I called the collections department today because despite having a refund that will cover the small amount I owe I noticed they are charging ME interest. Nice play Oregon! The guy told me to give it a couple more weeks as he didn’t think it would take the whole 12 weeks to finish proccessing. He said they are working each manual review as first come, first serve. I’ll believe it when it happens. Let us know how the TA works out for you Blake, and good luck.April 3, 2017 at 3:03 pm #4194573
Also, does anyone know exactly when the website is updated? I know they only update refund status once a day, according to the website, but i don’t know when. I’m going to work with Oregon Tax Payer Advocates out of Portland. My taxes were accepted on 01/23 and federal paid like a week later. This is ridiculous. At this point they better be paying interest, we have to when we’re late.April 3, 2017 at 3:00 pm #4194571
So the state will actually pay interest? That’s a surprise.April 3, 2017 at 10:55 am #4194535
Nothing here either Blake. At least yours is in green. Once the amount goes to zero it means they are done proccessing it and you should see a refund. Mine doesn’t show a balance at all. Just that I owe. Which I don’t. From research I see they have been doing this to people for years now. Some are not seeing a refund until Sept-Oct. Well after the 12 week mark and they have to pay interest. Short staffed and to many holidays I guess.April 3, 2017 at 10:13 am #4194533
Still waiting on mine. Anyone still in the same boat? Account balance in green parenthesis, manual review.March 22, 2017 at 5:25 pm #4193150
From what I was just told when I called, sometimes when you file online there will be a discrepancy or something that the computer doesn’t like therefore it gets sent into manual processing. I’ve been waiting for 6 weeks and they say that they can’t really tell me anything except that it’s in manual processing and if I don’t hear anything in another 6 weeks to call back. I don’t have another 6 weeks. It’s rather frustrating. You figure if there is something wrong with your return or if they need more information that they would just verify who you are and tell you what they need so you can get it out of the way.March 21, 2017 at 10:48 pm #4193028
I finally contacted them about my refund today. I completed the ID quiz on March 9th, and I’ve been stuck in manual review since. When I called today, they said there was no record of me completing the quiz and I was directed to take it again by one person and another person said they found it and sent my file to the support team. See what happens now… Just in case you are in the same situation, call and make sure they received your quiz.March 21, 2017 at 10:30 pm #4192289
I filed electronically Jan 23rd. Taxes accepted same day no credits or anything, I received federal refund Feb 8th . My oregon state refund has been under manual review since being accepted. Ive called as well as email and always told still processing. Last week March 13th I recieved a id verification quiz, I successfully passed it same day. My refund still shows processing WTH!!!! i dont understand if irs starting accepting Jan 23rd but no release till Mid Feb what were they doing all that time ? They could have started doing these manual reviews instead it seems like they just started them . my bank allows access to pay 4 days sooner than most as soon as it it put in computer deposit scheduled i can get it, they dont even show anything pending THIS IS CRAZYMarch 21, 2017 at 10:30 pm #4192286
I filed electronically Jan 24th taxes accepted same day , I had no credits or anything . I received my Federal refund Feb 8th 2017. My Ore State refund has been in manual review since being accepted Jan 24th 2017. Ive called twice and have emailed every week on the status and told everytime Some returns get pulled for manual review theres nothing on your account if you receive a letter fill out and send back asap. Last week March 13th I received a id verification letter. I immediately completed the quiz successfully , My return still shows under manual review!!!! WTH . I dont understand if the IRS did not start issuing refunds until mid Feb but accepted them Jan 23rd couldnt they have worked on the return during that time so when the release date came around they could issue refunds without delay? several of my friends filed late Feb with credits they were under manual review as well but have gotten there refunds back already. MIne is to be direct deposited into account. My bank allows access 4 days sooner than normal bank does, it shows nothing pending WTH!!March 21, 2017 at 10:30 pm #4192193
Has anyone had to verify their identity? If so, how long did it take after verifying did you get your refund? I was accepted 2/4, got a letter on 3/9 to verify and have been in manual review.March 21, 2017 at 10:29 pm #4192011
I filed 2/17 and we’re still stuck on manual. No letters, ect. I’m wondering…how many of you have a prior debt with Oregon or even the IRS? I owe Oregon a small amount from last year that we haven’t paid off completely. They sent us to the IRS to intercept our refund from them. I’m wondering if they are playing a waiting game to see if the IRS will take it first. Our Oregon refund is more then enough to garnish and send us the rest of the refund. So rediculous. My friend filed 2/26 and had her check mailed and in her hands by 3/7. Not understanding this.March 15, 2017 at 11:06 pm #4191751
still waiting as well. accepted returns 2/15. on revenue online correct refund listed with “on time- processed.” wheres my refund still states in manual review.March 15, 2017 at 11:54 am #4191683
Also still in manual review. Accepted on 01/23. Really unhappy. I’ve contacted them multiple times. Still the same response. Not being audited, just taking longer to process. I didn’t even live in the state for an entire year.March 14, 2017 at 9:56 pm #4191587
…still in manual review…still waitingMarch 9, 2017 at 12:11 am #4189979
I filed my state taxes on February 2, still nothing says its being processed manually a co-worker filed in January 3, she says she had direct deposit but received a paper check in the mail instead the end of February like the 24th Still waiting paper checks scare me with open mail boxes anyone can steal them!!!March 2, 2017 at 2:52 pm #4188314
I have the same info on time processed and amount in green in ( ), I have been calling everyday. No one can give any details.March 1, 2017 at 9:36 pm #4188258
Still shows $0.00 balance no refund and still in review. No alerts or letters. Filed 2/4 and accepted 2/5. Status says ON TIME – PROCESSING so it doesn’t even look like it’s been processed yet. This weekend will be 4 weeks so what gives? This is taking way too long and I’m guessing we would have already gotten a letter or something by now if there was an issue right?