H&R block mishandling tax returns with form 8863

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    BP83

    I filed my taxes through H&R Block on 1/21/13, I was accepted 1/30/13. I checked for updates through the month of February on WMR. After several weeks with no update I contacted HR block reps – 3 who told me refund was processing fine, there were no errors and to expect my refund on 2/21 which never happened. I reached out to the IRS who informed me that I was in error resolution and to wait on a letter. I received the letter 3/4 and was informed that lines 25 & 26 on my form 8863 was not populated. I checked back on the HR block at my PDF which shows that it was filled out. I find out later by speaking to another IRS rep that this is a huge issue this year w/ HR block they did not populate the No answer for 25 &26 which caused an error and the delays. It is going to take 6-8 weeks from the point they receive my corrected form 8863 to receive my refund. I have since spoken to 3 HR block representatives in their escalation center who still will not address or acknowledge that this is an HR block error and refuse to accept responsibility even though this is now in the major news. H&R block is negligent for not responding to their clients earlier on to let them know that they could be affected by these delays , they did not make an action to correct these issues until after 2/22 which was after the IRS started processing the form 8863 on 2/14. H&R blocks software error has affected so many people from receiving their hard earned money AND it is causing delays for applying for 2013 FAFSA. This is not right and HR block should be held responsible. Innocent people are being affected due to their misguidance and negligence. Pleas sign this petition if you agree!

    http://wh.gov/ocWE

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