help me, can't get a real person and dont understand transcript

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  • #4111319 Reply

    jessica lee

    what does this mean???? i dont get it waiting forever!!!!!
    i can’t get a human is person on the phone….

    RETURN DUE DATE OR RETURN RECEIVED DATE (WHICHEVER IS LATER) Apr. 15, 2015
    PROCESSING DATE Apr. 13, 2015
    CODE EXPLANATION OF TRANSACTION
    150 TAX RETURN FILED 20151205 DATE; 4/13/2015 0$
    806 W-2 or 1099 withholding 04-15-2015 -$3,XXXXX
    766 Credit to your account 04-15-2015 $1,XXXX
    768 Earned income credit 04-15-2015 $3,XXXX
    570 Additional account action pending 4-13-2015 $0

    I DONT GET IT? HAVE BEEN WAITING WEEKS FOR RETURN

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  • #4111497 Reply

    Tanya V

    I would suggest calling and speaking to someone if you haven’t seen any activity on your account yet.

    1-800-829-1040
    Press 1, 2, 1, 4, 2, enter your ss#, press 1 when it prompts you, then 1 again to confirm ss#, then press nothing and it will transfer you. It’ll ask if you agree with the amount owed, press 1 – DON’T. You should hear hold music, and if the auto-voice comes back with “We’re sorry…” hang up and try again. We usually do this a few times before we get through, though we are generally calling between 8am – 10am. If you get through, it’ll start rambling on automated information, like filing forms, etc tax topics – that’s good, because you got through! Hold time is usually a half hour, though a few times it was around 1 hour. Good luck.

    #4111320 Reply

    Anonymous

    Your account is on hold and until they release it with a 571 then the 846 you are at a stand still. More than likely there will have to be a real person to look at your return – this could happen soon or not so soon. There are a lot of people in the same boat.

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