For anyone who had to ID verify PLEASE READ

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  • #4135957

    Dom

    I had to id verify today and the lady was really really nice. She told me after I verified that I past the verification and she was removing the hold on my refund and that it can take up to 9 weeks for me to get a refund or letter. I asked her does this mean I am back in processing she said yes. Anyone who has id verified were you told the same info? I dont know what to believe anymore when it comes to the IRS. To top it off the lady told me this is what I am supposed to tell you..so she was going with the script the IRS tells her to say….smh. 9 weeks is a long time.

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Viewing 50 replies - 1 through 50 (of 212 total)
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  • #4150465

    charles

    @patti all you have to do is call that number given to you to verify you id. same thing happened to me. call the number, the lady will ask you some questions about u only u should know, once you answer them correctly she will take the hold off your refund. the whole thing is for your protection as well as their protection because its allot of frauds out there thats stealing peoples information to get their money. they want to make sure their giving it to the right person. once i verified, not even a week later i had a ddd. trust me its simple and fast. just call them and verify, you’ll have your refund in about a week. i promise

    #4150464

    Patti

    I my refund was processed through Turbo Tax April 12, 2016. I received a text that is was approved the same day. I received my state with no problem. I finally received a letter to call them. I was told I needed to verify my ID, and then they could not approve it because I had moved (bought a house) and filed jointly last year and single this year (divorce- no name change). When I go to verify my refund it tells me processing, with no estimated date. When I call it does the same thing. When I try to very my ID again on line, it says I cannot do this on line and need to call. Help! It is the end of July!

    #4150200

    Aaronee
    @eatonelvinaaron

    Being able to order your account and return transcript does NOT mean you will receive anything soon. That is not true I was able to order and revieved mine over 2 weeks ago- mine still says processing and a date will be provided. I filed early February. Verified early March- called back to find out if verified passed but they forgot to close the account- she closed it for me on April 4th and said it could take up to 9 weeks- the only code on my transcript I was worried about was the 570 so called again today and she informed me that everything was fine and it should change and my return should be here within the 9 weeks- it’s been 16 days since the id verify has been closed and I still have no updates…

    #4150129

    JREDROSE

    Filed 2/12
    Received letter stating needed copy of Healthcare Marketplace form
    Faxed on 03/14
    03/22/2016 Received letter stating someone else tried filing a tax return in my name but they were unsuccessful
    I called hotline 03/28/2016 IRS received my fax and everything looked fine should see DDD 1st week of April.
    04/05/2016 Called IRS they need to verify ID, unable to do on phone
    04/12/2016 Went to local IRS office at 7:30 am waited until 11:45 they took my return, ID and birth certificate. Said my ID was verified and I should have a DDD within 6-8 weeks unless they needed something else. Geesh

    #4150041

    Love Lee

    This is Crazy!!!!

    1/20 – Filed
    2/10 – WMR (expected refund date)
    2/15 (called IRS was told I have to wait 21 days)
    2/19 recieved a letter basically stating your return is being processed there is nothing you need to do we will contact you or you will revieve a refund when we are done. (no number nothing)
    2/22 Called No information giving just still processing told to call back in 14 business days
    3/14 called and again told to call back after the March 22.

    In the mean time did some research on whats going on found other going through the same thing and a few corners to cut that may help. I went to idverify.irs.gov stated you do not have to verify your identity at this time and

    Also the Santa Barbara Tax Products Group (TPG) https://taxpayer.sbtpg.com/ TPG has not received your federal tax refund.
    It stated “Your expected IRS funding date of 2/10/2016 has passed, and the IRS has delayed the processing of your tax return. Check the status of your refund by calling the IRS at 800.829.1040. If we receive your refund, it will be processed according to your original instructions.”

    The Treasury Offset Program at (800) 304-3107 to see if all or some of your refund is being collected through them. NONE

    Still no letter in mail noting!

    Today 4/5 I called and was told that I had to go in to verify my identity was giving the number 1-844-545-5640 and there is no available appointment with in 10 miles until May 29th 2016.

    While on hold I went back to the Idverify website and was able to verify BUT STILL set the appointment just in case that does not work. This is frustrating and unfair on account of their systems kicking most of our filings out due to their error it has to be a better way!

    #4150024

    Geoffrey Woodruff

    I’ve been waiting since Feb 24th… The lady on the phone told me the website should be updated in 2 weeks and to wait 6-9 weeks for my refund…The website, till today…still says Your tax return is still being processed.

    This is really annoying. No update or anything…Any suggestions?

    #4149698

    Finally

    As of Saturday morning I got MY DDD I I FILED MY TAXES 1/29 . SO HAPPY THE WAIT IS OVER

    #4145540

    thekid0138

    I GUESS MAYBE MIRACLES CAN HAPPEN FINALLY AFTER ALL OF THIS TIME WAITING YET AGAIN FOR THE SECOND YEAR IN A ROW TODAY ON SATURDAY I GOT A DDD FOR THE 9TH THANK YOU FINALLY AFTER HAVING TO GO VERIFY MY identity IN PERSON ON 2-24-2016 I GOT A DAY SO IT WASN’T TO BAD AFTER DOING THAT ONLY LIKE 9 DAYS ALOT BETTER THEN THE 9 WEEKS THAT THEY TOLD ME IT COULD TAKE SO JUST WANTED TO UPDATE EVERYONE AMD LET YOU ALL KNOW HANG IN THERE IT IS COMING SLOWLY BUT JUST KEEP ON CALLING THEM AND LETTING THEM KNOW YOU DIDNT FORGET ABOUT YOUR REFUND THATS WHAT I DID I CALLED EVERY SINGLE DAY SINCE I VERIFIED MY IDENTITY AND KEPT ASKIMG WHATS GOING ON AND WHY IS IT TAKING SO LONG AND ALSO ALWAYS ASKED A QUESTION ABOUT MY RETURN SO I KNEW THEY ACTUALLY OPENED MY RETURN UP AND NOT JUAT SAY THAT THEY DID I WOULD USUALLY SAY WHAT WAS MY AMOUNT OF FEDERAL TAX WITHHELD THIS YEAR AND THEN THEY HAD TO OPEN IT UP SO GOOD LUCK ALL I WISH EVERYONE THE BEST IN GETTING YOUR MONEY ASAP THANK YOU FOR ALL THE SUPPORT THIS YEAR EVERYONE

    #4145368

    AB

    Filed and accepted on 1/21. 21 days later I called and they told me it was actually accepted on 1/25…first screw up. 4 days later I called and was told I needed to ID verify. Went to IRS office on 2/16 to verify. Was told 9 weeks to wait. Called several times since and I keep being told everything seems fine, I just need to wait. Its 3/4 and Im still processing. So frustrating!

    #4144988

    Tax LIMBO

    e-filed: 2/8
    accepted:2/9
    9001 code: 2/11
    21st day: 2/29
    No transcripts

    So I never received a letter but when I called the IRS yesterday I was instructed to call the 800 number to id verify *sigh* so I called the number back to back like 11 times FINALLY I got through I spoke with a sweet representative she asked the standard questions my name social blah blah blah she put me on hold for what seems like forever when she returned she told me that I had to verify in person at the local Tax Assistance Center(IRS) *gotta be f’n kidding me* she helped me locate one close to me which is downtown Chicago told me what I would need take with me which is my Tax return W2 ID and my social *ok cool* come to find out you have to have an appointment to even see someone there *sigh* so I called the number to make an appointment and the only closest date they have available is March 23rd!!!!! *I swear I have had it up to here with IRS!!* I am seriously considering moving to Canda.. Has this ever happened to anyone else? What can I expect during my appointment? Please some help me calm my nerves. FML!

    #4144315

    Anonymous

    I filed thru tt 1/22/16
    1/22/16 tt said recd
    Same day i was on wmr and it showed received
    1/30/16 ish on wmr i lost bars still process msg
    2/11/15 called IRS got njce lady told me i needed to id verify gave me num.and i called n missed a quedtion due to my street spelled wrong on my credit report ..so was given number to do id verify in person at local irs office…i called 2/15/16 got appt for 2/18/16 and did id verify in person she said she sentvit thru
    Called tax advovate on 2/22/16 vuz i got my letter bout id verify finslly so the lady was nice &looked me up said i was fine that it waa sent same day i went in for appt..in person to verify and 2/24/16 status changed from still processing msg to recirved ur return and it is being processed. .yeah ..and just now looked on wmr and got a 3/2/16 deposit date its technically sat morning so it updated amd i got my ddd yeah!!!

    #4144289

    DE Taxpayer

    Have you gotten your refund?

    #4144288

    DE Taxpayer

    Filed 1/20/16
    Accepted 1/21/16
    Bars disappeared 1/29/16
    Expected DDD 2/10/16

    I filed and was accepted as stated above. After my 21 days i called irs said i needed to verify my id and they gave me the number. Called and couldnt get through due to high call vloume soo i called about 6:59 pm and finally got through still had 90 minute hold. Verified id and was told return was put back into processing. After reading others say they had issues with their verification being processed and not getting any updates on WMR, i called the verification line again. Told me i shouldnt have called bc it could take up to 9 weeks for return to go thru but she would check on it anyway. She tells me it shows my id had been verified but the representative didnt put my return back into processing. She was doing it then and was glad i called instead of waiting 9 weeks and would be upset if she was in my position. then says they only have to tell us 9 week wait but it more than likely be a 1-2 week wait. Stay on them and dont give up. I still havent gotten my return after filing in mid january but i do have more hope for a deposit next week. Good Luck everyone

    #4144227

    chelleb

    I had to go into an IRS office because I could not be verified via telephone…. I was told I would get my refund in 6 weeks or less; she told me that many times after the verify, as long as there isn’t another issue, you will get a DDD at the next update after the verify was completed and summited.

    #4144212

    tls923

    @ann

    Same here. I had verified on 2/19 and was told it will take 3 to 4 weeks. I still have the refund is still processing on their site along with tax topic 152. I was able to order return transcripts today but was told just 20 minutes ago that I am still processing. I don’t know what to think anymore.

    #4144209

    Ann

    I verified identity on 2-19-16 passed and was told to wait 9 weeks but when I checked WMR got no information could be provided tax topic 152 reference 9001 when calling. Should I be worried?

    #4144170

    Amanda H

    has anyone been told they were in review and then got a ddd? if so how long in between?

    #4144140

    Bree

    So frustrated! Uggh! I’ve never had to ID verify before. I filed on 2/2/16 excepted same day. Received a letter on 2/22/16 stating I had to ID verify. I tried the website said my identity could not be verified online so I called every hour on 2/22/16 and could not get through. I went down to the local IRS office on 2/23/16 but there was a 5 hour wait. Same day I called back to back and finally got through. ID verified 2/23/16 the lady told me they say 9 weeks but I’m sure it will be sooner told me more like 1 to 2 weeks. I’ve never had bars which is strange and now my status says received return and is being processed when before it always just said Still being processed. Idk this is ridiculous! Still no DDD hopefulling next week.

    #4144093

    Gautam

    I filed electronically on 1/20

    I called them on 2/16. They gave me a 1800 number to call and I was told that I need to verify my identity. They asked me few questions over the phone and the lady told me that my identity has been verified. And I was told that it would take upto 9 weeks before I can receive my refund.

    On 2/19 my refund was approved and was sent to my bank account. It got reflected on my account on 2/24

    #4143922

    thekid0138

    EVERYONE AND ANYONE !!

    LOL !! WHAT A MESS LAST YEAR GOT MY REFUND IN NOVEMBER NOW THIS YEAR I GOT A LETTER SAYING I HAD TO VERIFY MY IDENTITY LIKE ALL OTHERS ON HERE BUT I WAS NOT ABLE TO VERIFY ONLINE OR OVER THE PHONE THEY SAID I HAD TO GO TO MY LOCAL IRS OFFICE IN PERSON TO SEE ME AND MY W2 ID SS CARD AND TAX RETURN NOW I NEVER HAD IDENITY PROBLEM BEFORE WHY OUT OF NO WHERE WOULD THIS HAPPEN DID ANYONE ELSE HAVE TO GO IN PERSON TO VERIFY ALSO HOW LONG AFTER YOU WENT IN DID YOU HEAR ANYTHING OR BETTER YET GET YOUR REFUND CAUSE THIS IS RIDICULOUS THE LADY WAS VERY NICE AT IRS OFFICE SHE SAID MR COMPUTER JUST DECIDED TO KICK MY RETURN OUT FOR WHATEVER REASON AND THATS WHAT MADE IT SO I HAD TO GO IN PERSON THEY ALSO TOLD ME 9 WEEKS IS WHAT THEY ARE TOLD TO SAY TO WAIT BUT DOSE IT REALLY TAKE THAT LONG ALSO SHE SAID AS LONG AS MR COMPUTER DOESNT KICK IT OUT FOR SOMETHING ELSE AGAIN OH MY GOD WOULD THAT SUCK I MEAN WHY SO MUCH BS FOR US PEOPLE THAT NEED OUR MONEY AND I HAVE HAD NOTHING CHANGE ON MY RETURN IN YEARS ALWAYS SAME INFO JUST DIFFERENT INCOME AMOUNTS AND TAX WITHHELD NOW ANYONE KNOW WHY THIS HAPPENS LET ME KNOW ANY INFO WOULD BE GREATLY APPRECIATED THANK YOU SO MUCH !!!!!

    #4143918

    fedup

    fed up
    I filed on 1/27 and was accepted within an hour. My bars disappeared and i got tax codes 152 and 9001. I was patient till the 10th when i should of received refund. Called and ID verified and also got a TA that day who gave me a case number. I was told the same ole Bs everyone else is getting.

    TA called me on the 17th and hinted that i may have a return this week or at least a DDD. I was able to order return trans. on the 19th. The account trans the week before and she was surprised on the account order. so then why would she hint i may be near the end of waiting? she had me fax in my hardship proof by the 19th. she didnt ask for anything else.

    Got the account transcript and it reads no return filed!!!

    TA- called me today and said that now i was on hold for income verification and that filing early had caused my return to go through before the employer verification arrived at the IRS therefore my return was put in limbo. I suspect this has happened to alot of january filers. She said my income ver. had been sitting with the IRS since 2/11 and ive just been sitting on hold . she sent request over today to have it released and said they have 72 hours to work my return and she will call me on the 3/2. and then will call me again on 3/ 9! when i should have my refund. UGH.

    She also said that if i hadnt been proactive it may have been months and months before i had seen a refund. I ve been stalking here and i just wanted to add my story , maybe it will help someone that needs their return like i do.

    #4143902

    Amanda H

    filed on 1/18 accepted on 1/19 did id verify on 2/5, ordered return trans on 2/19, my status changed and now says we have received your refund and it is being processed, called on 2/22 and was told I was under review, still no ddd

    #4143848

    Ec

    Did ID verify 2/10 was told I would now have to wait 9 weeks to complete processing and got refund yesterday 2/24 . I think the 9 weeks response we get is what they tell everyone.

    #4143846

    Richard

    Its been 36 days so far from filing date of 01/19 and 15 days since I verified on the phone with an agent. Still no change in the WMR or IRS2GO..still says refund processing. SMDH!

    #4143770

    Anonymous

    Filed: 1/19
    Accepted: 1/20
    Lost bars on WMR on the 30th and received a letter on the 16th to verify my identity. Called and verified my identity on the 17th and I’m still without bars. I was able to order both transcripts last Friday so I’m hoping to get a DDD soon .I called IRS today and the agent said everything was fine and its looking like 10 or so days after you verify you should receive your DDD. I’m patiently waiting though

    #4143769

    Anonymous

    Destiny, I was having them same problems I did however get through to the verify line and I called around 3 p.m. est call volume was very high in the morning

    #4143713

    Anonymous

    Finally received my refund today!

    Info:
    Filed 1/13 with Turbotax
    Accepted 1/14
    Missing bars 1/29
    Called 2/10 and was told to verify
    Called 2/10 and verified over the phone (they asked questions from my credit report)
    I was told to wait 9 weeks but maybe call in 4
    Received DDD of 2/24 on 2/19 and WMR had 2 bars
    SBTPG showed it received the money on 2/22
    US Bank posted the money early morning 2/14

    I had moved, got divorced, and went back to school since last year.
    I only verified ID once after 21 days. I’ve read MANY people having trouble verifying ID before their 21 days.

    Cya next year everyone!

    #4143669

    Amanda H

    So I just spoke with the IRS again! She said they have issued a credit already im just waiting on a date, what does this mean?

    #4143668

    Destiny

    I filed my tax return 01/25/2016. I received a letter on 02/18/2016 saying that I need to verify myself. I went on the website and entered all of my information in. After clicking submit, it told me that I needed to call because it can’t verify me. I have been “non-stop” calling and EVERY TIME I get “Our hotlines are at high volume, call again later.” As if it’s not already inconvenient that we get our returns late (single parents ESPECIALLY!) I mean, it’s our money in the first place. I work hard all year to get this. But, anyways…. ON TOP OF GETTING RETURNS LATE, THEY CAN’T EVEN MAKE IT EASY TO ID VERIFY. Why does everything, involving the government, cause so many problems?!

    #4143649

    Richard

    I filed and was accepted 01/19/16..WMR accepted bar disappeared a few days later,so I waited 21 days, called IRS and agent referred me to the ID Verify Dept on 02/10/16. Was told It would take 9 weeks for refund. I called again 02/19/16 just to be certain it was OK. Was told all was as it should be, and was being processed. I’ve heard of others getting refund via Direct Deposit, back by now, that have filed and verified on almost, or similar dates as myself. Hoping it will post in my account very soon, it’s just ridiculous. I also called on a Tax Advocate, and she was a bit snippy..said “whatever IRS says, that’s what I must accept”. All this makes everyone so mad, myself included. The IRS software apparently throws too many false positives, and causes many returns to be flagged for ID Verification, that otherwise, would not be suspect. So it is a wait and see game for many of us. So 35 days and counting for me.

    #4143623

    Amanda H

    filed on 1/18 accepted on 1/19 did id verify on 2/5, ordered return trans on 2/19, called on 2/22 and was told I was under review, still no ddd.

    #4143533

    Stella

    I filled 1/19
    Had to verify 2/10
    Got approved 2/20
    Direct deposit scheduled 2/24
    Thanks all for your comments been reading every day. :) Does anyone why some get Thiers a day early? Did the ppl for did 2/18 get theirs?

    #4143466

    Goldyjay

    Ok So I called today, & was told that I’am under review. But its like the representative didn’t know what was really going on, He told me because Im being processed that I couldn’t order my Acct or Return transcrips, but I was able to order both.
    I just want my money I get a filing pin each year WTH can be the F’n hold up…

    #4143405

    Amber

    Filed 1/26 id verified 2/10. Was able to order return transcript 2/19 got a DDD 2/20 for 2/24. SBTPG has my money pending to my account. Hope this helps

    MY TAX SEASON HAS BEEN HELL

    #4143401

    tls923

    @TWoodall

    I believe you can verify online but I believe you need the control number from the letter. Also, I heard that verifying online makes the processing go even slower. Not sure if that is true or not, but I did hear that.

    #4143400

    tls923

    No update on my taxes. I was told on 2/18 that I need to verify my ID. I did so on 2/19. Yesterday, I received the letter from the IRS saying that I needed to verify my ID. The letter was dated 2/18. I called again and was told that I do not need to verify my ID again. Once they do it over the phone then I didn’t need to do anything else. Hopefully this will be over soon because I am tired of this.

    As for the questions that they had asked me, well, I was asked if I had efile last year and then a couple of questions that are based on my credit report such as with whom do I have my car loan and student loan through.

    Word of advice, if you can’t get through the number to call to verify your ID then just keep hitting the redial button. I couldn’t get through at first but hung up and hit the redial button and I got through. It seems to work that way.

    #4143399

    Anonymous

    Filed & Accepted: 2/4
    Bars disappeared 2/13 & I have been sitting on that same “processing” message.
    No updates @ all

    I had to ID Verify last year – they told me it was due to a hack in the Turbo Tax system @ some point the previous year. & I was thinking I was told last year that I would have to verify for the next 3 years. I have not gotten any codes up until this point indicating that I needed to call about any issues. Called 800-829-0582 x652 just now. The lady I spoke with was super helpful. She said since I had been on hold for so long & that since I was only 2 days away from my 21 day mark she’d go ahead & pull up my account. She told me that I did in fact have to ID Verify & gave me the # to call. She said that @ some point this week I should have seen an update with the 4 digit code to call to verify.

    So I’ve been calling this 800-830-5084 for the last 30 minutes. It keeps telling me that due to high call volume my call can not be completed @ this time. Anybody else having this issue? Seems like I saw on a post somewhere that some people were about to ID Verify online. Is this an option?

    #4143393

    Angela

    Update: No DDD. WMR still has the same message, taxes being processed… frustrating. I am hoping it will update tomorrow morning (Wednesday, 2/24) for a DDD of 3/2 perhaps? it seems deposits are made on Wednesdays. I will keep you posted!

    #4143372

    Sanauticab

    Filed January 29th idverify February 17 2016 able to order my able to order my both transcript as of 19 . when should i expect my refund ? Is anyone going thru this

    #4143358

    Anonymous

    Can someone please share the number you called and verified I am trying to call but it does not connect and says due to high call volume we cannot connect

    #4143295

    Amanda H

    So I just spoke to the IRS again and a man told me they are just reviewing my return before they issue a refund, there are no errors or codes and I should see something around April, smh really! I filed on 1/18 accepted on 1/19 verify id on 2/5 and ordered return trans on 2/19, still nothing, I am getting very discouraged.

    #4143276

    tatata

    i have a question for those who had to id verify……I was accepted 2/4 , missing bars on 2/23, could order account transcripts on 2/12, and but could never order return transcripts

    does this fit what you experienced with getting id verification?

    i dont have an error code on wmr, just missing bars

    i did not get a letter yet

    when did you guys get a letter in the mail to id verify?

    thank you so much!

    #4143268

    nicolas

    Saralyn-Samething happend to me.You will be asked full name.Dob.SSn.How you filed .full address.Did you efile last or mail return.They may also ask a few things about last year,so you should have a copy of 2014 return.After you verify they will tell you 9 weeks to get your refund.Don’t worry about that.I verified on 2/16 & got a DDD of 2/24 & received my money this morning.So it really took 7 days.The best of luck & keep the faith :)

    #4143257

    paul

    So this is my story…..I filed on the 31th of January got accepted on the 1st of February, on the 5th bars disappeared with 9001 code. Called on the 8th to verify ID, everything went through I passed. Called at least 4 times during 2 weeks window and was told that it was still processing. No change for 2 weeks. Yesterday I get a letter in the mail which is dated February 18 to ID verify online…Verified yesterday again….Thursday I am going to TA office to clear this up….Did anyone cad the same issue???

    #4143223

    saralynn

    I got a letter today to verify my id. Does anybody know more less the questions they are going to ask me , I want to make sure I got all the info I need off hand.

    #4143160

    Kelly

    I was accepted on 1/14. Was able to order return transcript on 2/5. Id verified on 2/9. Received transcript already but still no ddd. Called and was told there is a freeze on my refund. I lost my bars on wmr on 2/2 and have had the same message since then and no bars. Message is return still being processed. A refund date will beb provided when available and had topic 152. The agent I spoke with couldn’t tell me why there was a freeze on my refund just that it could be several weeks til it is released

    #4143145

    Amber

    @ Ashley

    I was told that once it is closed it is a good thing. I was told by a rep at the irs that inched closed it is finished. And you should be receiving your refund soon. I was told mine was closed on 2/19 and I have a DDD for 2/24 and its at SBTPG now. So good thing I hope and I hope this helps.

    #4143141

    Ashely

    Please someone help me

    I got a ddd of 2/10 (obviously no money)

    Called 2/11 2/12 ; money was sent out
    Called after the 12 I been pulled for review
    On the 13 I decided to verify online and it let me.

    So I been reading that online id verification doesn’t always go threw so I called that department today and she said I needed to go in to a office I was like how I verified online and she look more closely and my case is closed.. She said this is a good thing … Well is it ?

    #4143133

    La’Chelle

    Filed & accepted: 1/22/16
    Lost bars on 2/8/16/16
    Called IRS & verified 2/10
    Was able to order return transcript 2/19/16
    DDD 2/24/16

    #4143129

    Amanda H

    so I filed on accepted on 1/19 verify identity on 2/5 and ordered return trans on 2/19, no ddd so today I call and was told I was under review and I should receive refund no later than 4 weeks but also told me she sees a code and don’t know what it is and a letter may or may not be sent out. smh I don’t even know what to think right now

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