March 26, 2012 at 12:56 pm #4122389
Just wondering am I the only one who still has the 9001 code,what’s going on seems no one is talking about it anymore needing updates.
February 3, 2016 at 12:08 pm #4127096
No update. Talked to a few people who stillhave no updates either. Im just hangin out in the holding patternFebruary 3, 2016 at 11:43 am #4127048
Did anyone with this code get an update or a change on their WMR ??February 3, 2016 at 9:07 am #4126741
And yes i mispelled stuff so let me bring it to your attention so u dont have to point it out again….
Let me go ahead and say this before anyone else feels the need to say something negative about my post
I don’t care what you think of me, because I dont think about you at all…..February 3, 2016 at 1:32 am #4126214
Here to hoping that all who ID verified already update tonight! Fingers crossed!!February 2, 2016 at 11:21 pm #4126102
Also if your return was resequenced then your bars could disappear or you could get an error message even though nothing is wrong with your return. So all is not lost.February 2, 2016 at 11:19 pm #4126098
I was told that all early filers were mixed in with the people that filed from 1/19-1/25 and that is causing a delay in processing. The IRS only processes a certain number of returns every day so the early filers who filed before 1/19 are pushing some of the other tax returns back a few days. I didn’t see my WMR update until 12 days after tax season started and I filed and was accepted on 1/12. Smh…more people filed early than they expected. I still haven’t got my money but I was approved on 1/30 with a DDD of 2/3 but I still might not see money until 2/8 thats what it said. I didn’t get an update until I was able to order both return and account transcripts and that was on 1/29. There will be an update tonight with a DDD of 2/5.February 2, 2016 at 9:00 pm #4125924
@Robert Hawk I think you do have to have a job in order to get a refund so no half nothing is getting free money,anyways I was told if you didn’t call the 1800 number to verify you was going to be on hold until you do,so im not undertanding and if a person is lying on their taxes to get free money it will eventually catch up to them in the long run and they’ll have pay it back are jail time.I work hard for my money and I deserve answers about my money,I’m not being rude are mean just had to throw that in there.February 2, 2016 at 1:43 pm #4125509
so….. as i posted yesterday, i was given the TPP number to call but i didn’t have all the required info so i waited until today to call. just got off the phone with them & the lady was rude, didn’t want to help me & said she didn’t see any reason why they sent me to her as nothing on my file indicated ID theft and i needed to wait 21 days from acceptance to even call again.
i honestly hate the IRS, why so much back and forth, no one has any real answers and they all just move you around from one person to the next just to get you off the line. so now i am stuck with this stupid code, no bars & no DDD, waiting for one of these stupid IRS reps to decide to actually tell me the truth about what the hell is going on.February 1, 2016 at 9:01 pm #4124556
Yep screwed. For an IRS mix up. It’s not anything we did wrong it’s supposedly a random thing but I find it really funny we all got the code Sat morning.February 1, 2016 at 9:00 pm #4124555
I called TPP and after reading EXACTLY what was on my 2014 return was told I FAILED and need to go to IRS office to prove myself. UNBELIEVABLE, she told me it was for my own protection!!! I can not believe this crap.February 1, 2016 at 8:55 pm #4124552
so basically we are all screwed waiting anywhere from 6 – 9 weeks!!!February 1, 2016 at 8:07 pm #4124532
What i find amazing is that we have to pull teeth to get info. And really being punished. Idk why after i verify my id it takes them nine more weeks when those that werent lucky enough to be randomly pulled arent punished. Its just so inefficient to me and i work in a call center environment. They stress first call resolution all the time. Why hide the stuff. And even when calling to id verify some are being allowed to verify right away and others are being told they have to wait their 21 days.February 1, 2016 at 7:55 pm #4124521
They’re full of crap. Call this am told it was a error. They didn’t see anything wrong my return was processing. I read over everyone’s comments and decided to call back again. Was sent to the ID verify line. She was very rude by the way. She verified information for 2014’s return. And told me it could be up to 9 weeks for the system to update. I’m like 9 weeks why am I being punished for something I didn’t even do wrong. She said that’s just how long it takes for them to process the returns. Everyone’s getting a different load of crap about the same code. Either they’re covering up something with this call in and ID verify (for last years returns no less???) or a hole hell of a lot of people were victims of identity theft in 2014.February 1, 2016 at 7:34 pm #4124507
What i find interesting is the first rep this morning asked me the same info WMR asks. Ssn, filing status, refund amount. She pauses and says “the system is still updating, theres no error i can see on this end”. Felt as if she just went to the website and entered in my info and read back the message ive been seeing since this weekend lol.
Second rep asked my name, ssn and filing status. Asked what date i filed and gave me the “sir, you must allow 21 days to pass before we can look at your account”. Atleast the first rep asked refund amount. Something didnt seem right.
Third rep. Asks ssn, name, address, how i filed my previous year return, if i remembered by agi from previous year. Puts me on hold and comes back “do you have a pen nearby? Im going to give you a number to call. Have your current and previous year tax return, w2 and other filing info and forms available. Theyll be assisting you further in verification”. I asked if this number (5084) was the id verify and he said yes it was.
Amazes me how the information they ask differs each time. This was all within a 4 hour window. The more i sat and thought “that seemed strange” id call back and get a different answer.
Hope it helps someone!February 1, 2016 at 7:18 pm #4124495
Id keep trying. Took me 3 calls to get a rep that would give me the id protection number. I would keep calling until you get the same answer from two different reps. Im sure certain reps in the call center are more proficient than others. Add to the fact they can look at your account and see the notes about your last calls helps.February 1, 2016 at 7:06 pm #4124486
What does it mean if they didn’t give you another number to call.February 1, 2016 at 4:59 pm #4124407
After calling in ext 362 and answering the basic identity questions i was given the id protection number to call. Called and was on hold for 17mins before i got a rep in id protection to help me. That was the same 5084 number im sure others were told to call. I wouldnt call that number first however. He did see on my account that i had just been on the phone with someone else prior.February 1, 2016 at 4:46 pm #4124397
Did anyone call the TPP number and were told they have to wait until their 21 days are up?February 1, 2016 at 4:44 pm #4124391
@saw I filed on the 19th. @nikki i might try back next week at the 21 day mark.February 1, 2016 at 4:22 pm #4124360
@indiana86 HI, QUICK QUESTION, DID THEY HAVE YOU CALL A DIFFERENT NUMBER LIKE THEY GAVE TO THE REST OF US OR DID THE SAME IRS REP TO THE VERIFICATION?February 1, 2016 at 4:03 pm #4124343
I would try to call again maybe later on this week. Just fyi i called for the second time today and the second lady i talked to said it was in their tax payer protection department. It seems anyone that got that message is being told the same thingFebruary 1, 2016 at 4:02 pm #4124339
@ Lisa, what day did you file?February 1, 2016 at 3:49 pm #4124329
indiana86- The person that I spoke to got all my information and looked into my account (so she said), but just so I can keep from worrying too much I will take her word on it until the 21 days are up. Or if the WMR updates differently. Guess it is just a waiting game for all of us at this point.February 1, 2016 at 3:17 pm #4124302
Lisa – I had to call the ext 362 number 3 times to get a rep that would send me the ID protection number. Id advise doing the same. If you were to call ID protection without being forwarded it might set you back further. The third time calling ext 362 i said “I’ve called twice before and ive gotten two different answers. Please help me figure out this 9001 ref number!”.
The reps will do anything and everything to get you off the phone. I got “the system is updating, keep checking WMR for updates” and “sir, allow 21 days from the date your return was processed before i can access your account”.February 1, 2016 at 2:48 pm #4124265
does anyone else think its a shame that you have to call multiple times and talk to multiple reps to find out a concrete answer?February 1, 2016 at 2:48 pm #4124263
Called the number and the ext 362 Was only on the phone for 17 mins (that’s a plus). All the lady told me was that it is still being processed and didn’t see anything wrong. But I still needed to wait the processing time of 21 days. I can’t help but still be concerned. My husband filed his the same day I did and has a DDD of 2/3.February 1, 2016 at 2:37 pm #4124254
Passed the ID verify! Be prepared for some multiple choice questions. Asked what year was my house built? Really? D-none of the above is an option for all questions. After the first 5 questions they jump into questions regarding your previous years return (at least for me they did). Asked questions about stock that i sold, what brokerage and a name of one of the stocks listed. Pretty intense stuff.
He released the hold on my account. I asked why and how this happened. His response “The system randomly pulls accounts for review along with pulling ALL victims of identity theft for review.”. Early last year I was a victim of identity theft and put a 12 month freeze on my credit information from all 3 credit bureaus. Meaning if my credit was pulled for anything it would get denied immediately and I would get a letter in the mail. I have a strong suspicion this is what caused my 9001 ref number.
Have your previous year return and current year return handy just in case.February 1, 2016 at 2:04 pm #4124222
Called 3 times today. Last IRS rep passed me to ID verify. First rep “the process is updating and no issues on this end. give it time and keep checking wmr.” Second rep “Sir, you must allow 21 days to pass from acceptance before i can check your account.”. Third rep “let me look into your account (asks ssn and other basic info) mmmhmmm…..mmmhmmmm….mmmhmmm, sir do you have a pen ready? please call 800-830-5084 and have your current return handy. theyll be asking information to verify your identity for this account.”. Seriously! Where was that answer this morning at 9am!February 1, 2016 at 1:52 pm #4124209
JUST GOT OFF THE PHONE WITH IRS AGENT, UNFORTUNATELY HE SAID THAT 9001 IS AN INDICATOR THAT THERE IS A PROBLEM AND YOU SHOULD EXPECT A DELAY ON YOUR RETURN. IN MY CASE HE ASKED ME TO CALL TAX PAYER PROTECTION PROGRAM NUMBER AND SPEAK TO THEM, THIS IS USUALLY AN INDICATOR OF IDENTITY THEFT OR FLAGS OF SOME SORT. I DONT HAVE ALL THE STUFF THEY ASKED ME FOR IN ORDER TO CALL THAT NUMBER LIKE MY W-2’S BUT I WILL DEFINITELY CALL TOMORROW AND SEE WHAT THE HECK IS GOING ON. I HOPE ALL OF YOU GET YOUR REFUNDS FAST AS THIS WAS DEFINITELY HEART BREAKING FOR ME SINCE I WAS PLANNING A VACATION FOR MY KIDS AND THEY WERE REALLY LOOKING FORWARD TO IT.February 1, 2016 at 1:37 pm #4124193
RE: ID Verification IMPORTANT!!
Call the normal number and 462 extention BEFORE any ID verification. The reps are currently allowed to look on returns for ppi calling in regard to 9001 issue (IRS rep said so when I called and the rep was really, really awesome, nice and helpful), if it needs ID Verify they should tell you (as I read from others experience on this thread) and give number.
DO THIS BEFORE STRAIGHT UP CALLING I’D VERIFY as ID verify could cause a 6 week delay and I doubt anyone wants that if it’s not needed. I am not positive on that, but it’s still worth calling the number provided and the 462 extention and finding out if there is an ID issue first.February 1, 2016 at 12:21 pm #4124104
What is the number to call to verify I’d?February 1, 2016 at 11:29 am #4124056
Update after being on hold for about an hour. This year the IRS has changed the way they verify ID. Before they would check after you may have received your refund, but due to all the ID theft if anything has changed…like for me I just moved and changed my drivers license with the new address which of course sent a flag to them. It was an easy call…they give your 5 questions that they give you 5 answers to and you have to answer all correctly. Kind of like the questions that ask if you are checking your credit report. She had to give me a generic time frame of 6 weeks but they physically go in and update and release your taxes for them to finish processing. She was a very nice lady. She could not give me an update on where I would see the bars again on wmr but I was just relieved that is all it was. Seems like there is a lot of people in the same boat. If I had not called I would of never received my refund.February 1, 2016 at 11:16 am #4124039
It seems to just be a generic message like a catch all and each of us has a different issue so like everything theres no difinitive answer. If they would make it more specificlike actually have an ID verify code and a hey we just need more processing time it would seem their call center volumes would be drastically reduced. Im def not getting my hopes up andnif i have to wait i am patient enough to do so. Im not relying as much on my money as others are. Just want tonuse it to pay off some credit cards faster. It would be nice if the reps were better trained to handle the situation as in saying your return has been flagged. What will be will be and it just freaked me out at first because i cant remember if i had this last yearFebruary 1, 2016 at 11:03 am #4124024
All the people with 9001 code still showing the same message on WMR ?February 1, 2016 at 10:29 am #4123979
I like a few other people have to call and verify my information. I called the number listed with 9001 and was told to call another number which is the id verification line. Wait time as I am on hold is anywhere from 30-60 minutes. I was unable to use the verify ID on the irs website. I would recommend the website first and if it doesn’t work I would strongly call the number. Your tax return will not move forward unless you verify. I would of not known that if I had not called.February 1, 2016 at 10:28 am #4123975
@love my kids I hope it is nothing for you! Please continue to update, it’s so appreciated!February 1, 2016 at 10:26 am #4123974
@love my kids: If irs rep said to early to see your info on their end and told you it was under review, it means it has been pulled for manual processing to go over it and you are under review. This could be for different reasons like I’d theft, I’d verification, more info needed to process, dependent issue….doesn’t really matter why, they are manually reviewing your return. You will likely get notice from irs in mail with instructions after which they throw it back in and you get it in 6 weeks from day of verification or they will continue review and it could be months, but nobody will actually tell you that part.
Also, for those who spoke with a rep…they say it’s processing, but keep in mind they weren’t specific as to if it was being processed or not. They said from what I read here it was pulled and back to processing. If it was pulled, it’s a manual processing (aka further review of return).
I hate being a downer, but you can’t go by what reps say, especially this early. I’m just trying to be realistic, could be nothing but week delay, but do not pin your hopes on it yet. If it clears up for any of you anytime soon, please post. I so want to be wrong.February 1, 2016 at 10:22 am #4123964
I called back and was told that nothing seems wrong and that my return is still being processed and thats it’s still early I have to wait my 21days, which will be the 9th if I don’t see any changes then I should call,but the man was nice and said ppl been calling in about the same things and that it is something wrong with the system.The last rep I talked to she was alittle rude.February 1, 2016 at 9:55 am #4123946
I hope the ppi who spoke to an IRS rep today were told the truth and that I am just stressing due to my experience with it last year!! Still, be prepared to wait. In my initial post I mentioned that last year I filed 1/28 and I called and was told there were no issues, delay process due to so many returns, random error code when system overload, etc. WHAT THEY TOLD ME WAS NOT THE CASE!!! I got no notice until end of March that anything else needed to be done and after I verified my ID I was told 6 weeks but I still got NOTHING until end of MAY.
I am praying, your updates give me hope, though, at least and I hope for all our sakes the reps have a clue as to what, if anything, is the issue.February 1, 2016 at 9:29 am #4123925
@toni Yup. She said there was no issue. Just a generic code. They are processing alot of returns. Good News!February 1, 2016 at 9:08 am #4123909
What does it mean when the irs rep said it’s not showing nothing yet but it’s still to early but your under review I have the 9001code too.February 1, 2016 at 9:00 am #4123901
@Chrissy so they basically said its an error not a delay for identity? im reading so many different stories about what this code 9001 is im cinfused.February 1, 2016 at 8:59 am #4123897
I called to check my status this morning, it automatically sent me to the IRS and I just got off the phone. She basically said that the 9001 code didn’t mean anything unless you are contacted further by the IRS. They are adhering to the 3 weeks processing times and that my return was in the middle of processing. I asked about why a mass of us received the same code she said it could be they were all pulled for processing on the same date. So basically don’t freak out unless it’s past 21 days and you still have the same code or are contacted by the IRS which could take up to 4 weeks for them to even contact you.February 1, 2016 at 8:48 am #4123886
I also spoke to the IRS this morning and the csr i had was great. She also said its just a generic message and that she researched and saw no issues. Told me mine was processing gave me my 21 days and said if nothing happens between now and then to call back. Heres to hoping and i would recommend calling if you havent alreadyFebruary 1, 2016 at 8:42 am #4123877
I spoke to IRS this morning the rep said it is just a generic message due to the flood of returns filed early. Said there should be no delay in return. Yay!!February 1, 2016 at 7:50 am #4123836
Fred is correct, I am sorry to say. It really is a terrible thing, but I wouldn’t mind it as much if there was a system in effect that worked better (like actually not continuing to punish the innocent who need their refund year after year and maybe flagging and actually punishing the other party. I think it is harder to do when dealing with a situation like mine–see the looong post below, my first one and sorry there is a double, likely because threads were merged. (Thank you to whoever merged them, though)!!
If anyone with this has status updated or speaks to anyone, please update, I will be following this thread for information, since IRS can’t really provide any yet. Good luck!February 1, 2016 at 12:42 am #4123681
Unfortunately, your daughter will definitely be under review due to her stolen identity last year. I hate to be a downer, but I wouldn’t let her be excited about a DDD anytime soon.February 1, 2016 at 12:20 am #4123669
My daughter now has this code. I think it’s because of someone stealing her identity last year. Guessing she will have to verify her ID. Good thing about whoever stole her identity last year didn’t get the money. She didn’t work at all in 2014 and suddenly got a refund check in the mail because it couldn’t be direct deposited into “her” account. I immediately mailed the check back with void across it and explained that she didn’t work in 2014. Received a letter back stating they were taking care of it and if they needed more info they would contact her. Really hoping it doesn’t take months for her to get her money.January 31, 2016 at 11:59 pm #4123650
Ok so I’m not going to stress. I have read some horror stories about the 9001 code. And I got really worried. But it seems a majority of us who updated Saturday. Got this code. Wasn’t really expecting an update until Wednesday because last year I was weekly. Just wish they’d tell us something, like hey we had a woopsie and we will fix it promptly. But they won’t even talk to you unless it’s been 21 days.January 31, 2016 at 10:23 pm #4122859
It has to be something wrong with the irs system because mostly everyone who got it got it Saturday morning.